Baltimore Water Bill Payment Guide for Online Lookup, Phone Pay, Assistance and High Bills
This page helps Baltimore City customers pay or look up a water bill, use the Paymentus customer portal, call the phone-payment line, mail a payment, visit the Abel Wolman building, apply for Water4All, use PromisePay, or report a water/sewer emergency.
Every task below includes the official city link, phone number, address, or form path beside the step, so users can act immediately instead of reading a generic water-bill article.
Fast answer: Baltimore City water bills can be paid or looked up online through the official City Services payment page. You can also pay by phone at 866-377-0765, mail water payments to City of Baltimore Bureau of Revenue Collections, P.O. Box 17535, Baltimore, MD 21297-1535, or pay in person at the Abel Wolman Municipal Building, 200 N. Holliday Street.
If you need help paying: Water4All may help Baltimore City households below 200% of the federal poverty level. PromisePay payment plans may help customers with past-due water balances. For emergencies such as a water main break or sewer backup, use 311 inside Baltimore City.
Baltimore Water Bill Quick Facts
Baltimore Water Bill Action Board: Click the Right Official Link
Start here. Each card gives the official action path, not just a paragraph about what might work.
I need to pay or look up a water bill
Use the official City Services payment and account lookup page. Search by account number or service address as shown on the bill.
Open pay / lookupI want to pay by phone
Call 866-377-0765. Have your city billing account number, payment amount, and card or ACH details ready.
Call 866-377-0765I cannot pay the full past-due balance
Use PromisePay for flexible payment-plan screening and setup, or call PromisePay at 410-779-9808.
Open PromisePayI need income-based water assistance
Start Water4All if your Baltimore City household may be under 200% of federal poverty guidelines.
Open Water4AllI am a renter and the bill is not in my name
Check Water4All tenant rules. You may need a lease showing separate water/sewer responsibility or a monthly invoice from the landlord.
Tenant rulesI see a water main break or sewer backup
Call 311 inside Baltimore City or submit a 311 request. Do not use the bill-payment portal for active emergencies.
Open 311 servicesHow to Pay or Look Up a Baltimore Water Bill Online
Open the official City Services page
Start from the city’s payment and account lookup page. This reduces the risk of landing on an ad or third-party bill-pay page.
Open City ServicesSearch the account carefully
Use the city billing account number if you have it. If searching by address, enter the service address exactly as it appears on the bill.
Search billReview before paying
Check current charges, previous balance, past-due amount, due date, payment history and whether a payment plan or assistance application is better.
Water portalSave proof after payment
Save the confirmation number, payment date, amount, account number and screenshot. Keep it if applying for Water4All or PromisePay.
Return to payment pagePaymentus Customer Portal Tools: AutoPay, eBill, Pay by Text and Reminders
AutoPay
The customer payment portal lets customers set up automatic payments on the bill due date using card or eCheck/ACH.
Set up AutoPayeBill
eBill can send an email when a bill is issued, including the total amount due and due date.
Use portalPay by Text
Customers may elect Pay by Text to receive bill notice and payment options by text message.
Customer portalPay by Phone, Mail, Walmart/MoneyGram or In Person
| Payment method | Official detail | Best for | What to prepare |
|---|---|---|---|
| Telephone payment | Call 866-377-0765. | Fast phone payment without portal navigation. | City billing account number, payment amount, card or ACH details. |
| ACH / electronic check | Requires city billing account number, routing number, bank account number and payment amount. | Customers who prefer bank payment. | Double-check routing/account numbers before submitting. |
| City of Baltimore Bureau of Revenue Collections, P.O. Box 17535, Baltimore, MD 21297-1535. | Non-urgent water bill payments. | Check or money order payable to Director of Finance and account details. | |
| In person | Abel Wolman Municipal Building, 200 N. Holliday Street, Baltimore, MD 21202. Office hours: 8:30am–4:30pm, Monday–Friday. | Customers needing face-to-face help or physical payment. | Bill/account number, ID if needed, payment method and exact question. |
| Walmart / MoneyGram | The city payment page lists in-person payment at Walmart and businesses that accept MoneyGram. | Retail payment option. | Keep receipt and confirm posting if account is past due. |
Past-Due Baltimore Water Bill: PromisePay and Payment Plans
PromisePay payment plans
Baltimore DPW partnered with PromisePay to offer flexible, interest-free payment plans for water bill balances.
Open PromisePayPast-due balance range
DPW’s PromisePay FAQ says residential Baltimore City accounts with past-due balances from $250 to $5,000 may be eligible.
Read PromisePay FAQPast-due call script
Water4All: Baltimore City Income-Based Water Bill Help
Check basic eligibility
Water4All may help Baltimore City residents whose income is less than 200% of federal poverty guidelines.
Check eligibilityChoose the right applicant route
Homeowners, tenants on the bill, and tenants not on the bill have different documentation requirements.
Read tenant/homeowner rulesApply and save the reference ID
The Water4All application system can return you to an application or check status using the Water4All Registration ID.
Apply Water4AllKeep paying what you can while waiting
The Water4All FAQ says it may take up to three months to see the credit on the bill after applying.
Call 410-396-5555Tenant Water Bill Help: If the Baltimore Water Account Is Not in Your Name
| Tenant situation | What Water4All asks for | Practical step | Official link |
|---|---|---|---|
| Tenant name is on the water bill | Tenant pays the city directly for water and sewer service. | Apply using account information and income/household details. | Water4All |
| Tenant name is not on the bill | Lease must clearly state tenant pays water/sewer separately from rent and state amount due monthly, or tenant must provide monthly invoice from landlord/management company. | Gather lease and invoice before applying. | Tenant FAQ |
| Tenant wants name added | Landlord may email request with water account number, account holder contact details and tenant name. | Ask landlord to email DPW Billing or use water-billing question form. | Email DPW Billing |
| Tenant receives direct payment | Water4All FAQ says some tenants may need Form W-9 before receiving direct check or ACH deposit. | Do not ignore W-9 request if it applies to your case. | W-9 explanation |
Other Baltimore Water Bill Assistance Routes
LIHWAP
The DPW affordability FAQ points customers to Maryland’s Low Income Household Water Assistance Program for help with current or past-due water/wastewater bills.
Maryland LIHWAPState help line
The DPW FAQ lists 1-800-332-6347 for speaking with a State representative about assistance.
Call 1-800-332-6347Commercial accounts
Commercial businesses interested in a payment plan should contact a water customer services analyst at 410-396-5398.
Call 410-396-5398High Baltimore Water Bill? Check Usage, Leaks and Billing History First
Check consumption history
DPW describes the self-service portal as a way to view billing history, payment history and water consumption history.
Open water billing portalLook for hidden leaks
Unusually high usage can point to a leaking pipe, toilet, faucet, water heater, exterior line or irrigation issue.
Email DPW BillingUse usage alerts
The self-service portal can help customers sign up for alerts that indicate unusually large water use.
Set usage alertsHigh-bill call script
Self-Service Water Billing Portal Access
Use the portal for history and usage
The water billing portal can show billing history, payment history and water consumption history.
Open water portalRequest a login code if needed
DPW has directed customers to request a login code by emailing DPW Billing with the property address and/or account number.
Email DPW BillingWatch for the mailing address
DPW says the code is sent to the registered mailing address, so old mailing addresses can slow access.
Ask about mailing addressUse it before a dispute
Download or screenshot usage history and payment history before disputing a bill or asking for high-bill help.
Check historyRates, Fees and Why Baltimore Water Bills May Rise
Baltimore water bills can change because of water use, sewer charges, stormwater fees, account management fees, infrastructure costs, past-due balances and assistance adjustments.
| Bill item | What it means | Practical check | Official source path |
|---|---|---|---|
| Water charges | Based on water service and measured consumption. | Compare usage history before assuming an error. | Water portal |
| Sewer charges | Wastewater treatment and sewer system costs. | A water leak can also affect sewer-related charges. | DPW |
| Stormwater / infrastructure | City utility cost drivers include aging infrastructure, stormwater and consent-decree work. | Do not treat the total as “water gallons only.” | Rate adjustment PDF |
| Late fees | Older DPW billing materials describe late fees for payments arriving after the due date. | Use reminders, AutoPay or PromisePay before balances grow. | Payment portal |
| Assistance credit | Water4All calculates assistance based on income, household size and estimated annual water/sewer cost. | Apply early because credits may take time to appear. | Water4All FAQ |
Water Main Break, Sewer Backup, Flooding or No Water: Use 311
Baltimore City emergency reporting
For water main breaks and other water/sewer emergencies inside Baltimore City, call 311 or use the official 311 service route.
Baltimore 311What to report
Give the nearest address, cross street, water flow, sewer backup location, photos if safe, and whether traffic or property is affected.
Submit 311 requestBaltimore County service area
Some DPW winter tips list 410-396-5352 for water emergencies in the Baltimore County service area.
DPW siteAbel Wolman Municipal Building Map and Visit Plan
Use this location for in-person payment and city payment questions. Bring your bill, city billing account number, ID if needed, payment method, past-due notice and any assistance documents.
In-person payment address
Abel Wolman Municipal Building, 200 N. Holliday Street, Baltimore, MD 21202.
Office hours
City payment page lists Monday–Friday, 8:30am–4:30pm.
Before visiting
For Water4All, PromisePay or account-specific issues, call or check online first so you bring the correct documents.
Official Baltimore Water Bill Links
Baltimore Water Bill FAQ
How do I pay my Baltimore water bill online?
Use the official City of Baltimore Online Payments and Account Lookup page. Search by city billing account number or service address, review the balance, choose a payment method and save the confirmation number.
What is the Baltimore water bill phone payment number?
Call 866-377-0765. Have your city billing account number, payment amount and credit card or ACH information ready.
Where do I mail a Baltimore City water payment?
Mail water payments to City of Baltimore Bureau of Revenue Collections, P.O. Box 17535, Baltimore, MD 21297-1535. Do not mail cash.
Where can I pay a Baltimore water bill in person?
The city lists in-person payment at the Abel Wolman Municipal Building, 200 N. Holliday Street, Baltimore, MD 21202, Monday through Friday from 8:30am to 4:30pm. It also lists Walmart and businesses that accept MoneyGram.
What is Water4All?
Water4All is Baltimore City’s income-based water and sewer bill discount program. Households under 200% of federal poverty guidelines may qualify if they meet homeowner or tenant requirements.
How do renters apply for Water4All?
Renters may qualify if their name is on the water bill and they pay the city directly, or if their name is not on the bill but their lease or monthly invoice clearly shows separate water/sewer responsibility.
How long does Water4All help last?
Water4All eligibility lasts for one year. A new application must be submitted for the next year, preferably before the current eligibility period expires.
How long does it take for Water4All credit to appear?
The Water4All FAQ says it may take up to three months after applying to see the credit on the water bill.
Can I get a payment plan for a past-due Baltimore water bill?
Yes. Baltimore DPW partnered with PromisePay to offer interest-free, flexible payment plans. DPW’s FAQ says residential accounts with past-due balances from $250 to $5,000 may be eligible.
Who do I call for a Baltimore water main break or sewer backup?
Baltimore City residents should call 311 or use the official 311 service route for water main breaks, sewer backups and water/sewer emergencies.