NYC DEP Water Bill Help Center for My DEP Account, QuickPay, Leaks and Overdue Charges
This guide is for New York City property owners and managers who need to pay a DEP water and sewer bill, find the correct My DEP Account login, use QuickPay, understand card fees, request a payment agreement, dispute a bill, fix leak-related charges, or visit a DEP borough office.
Use the action board first. Every task includes the official NYC link, phone number, payment address, customer service route, or assistance page directly inside the step.
Fast answer: NYC DEP water and sewer customers can pay online with My DEP Account, use QuickPay for a one-time online payment, pay by phone at 866-622-8292, mail a check or money order to NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163, or pay in person at DEP borough offices or NYC Department of Finance Business Centers. For billing help, call 718-595-7000.
Important: My DEP Account signup needs the DEP account number and activation token from the water and wastewater bill. Credit and debit card payments have a 2.25% convenience fee; checking or savings account payments are available at no cost through online or phone options.
NYC DEP Water Bill Quick Facts
NYC DEP Action Board: Use the Right Official Link
Choose the situation first. A normal payment, a one-time QuickPay, a lien warning, a high bill, an estimated bill, and a leak adjustment each need a different path.
I need to pay now
Open DEP’s official payment page, then choose My DEP Account, QuickPay, phone, mail, or in-person payment.
Official payment page My DEP AccountI only want one-time payment
Use QuickPay if you do not want to register. DEP says QuickPay one-time payments are credited the next business day.
Open QuickPayI have a billing question
Call DEP Customer Service or submit through My DEP Account. Customer Service can help with account lookup, bill questions, inspections, repairs, permits, and payment options.
Call 718-595-7000 Customer ServiceI cannot pay in full
Contact the DEP Collections Unit for a payment agreement. DEP lists agreements for customers who need to pay outstanding charges over time.
Call 718-595-7890 Email CollectionsMy bill jumped or a leak happened
Register for My DEP Account leak alerts, repair leaks quickly, and review the Leak Forgiveness Program if the high bill was caused by a leak.
Leak forgiveness Leak alertsI received a lien, legal, or shutoff-related notice
Do not wait. Use the Collections Unit, overdue charges page, or borough office help before the notice deadline passes.
Lien sale help Overdue chargesHow to Pay an NYC DEP Water Bill Online
Start from NYC.gov or nyc.gov/mydep
DEP warns customers to use only official payment methods. Start from NYC.gov, DEP’s How to Pay page, or the My DEP Account shortcut.
Start at DEP Go to My DEPUse My DEP Account for full account control
My DEP Account lets you pay, receive eBills, review billing history, print current or past bills, track usage, sign up for leak notifications, submit forms, and track request status.
Register / log inUse QuickPay for one payment
QuickPay is useful when you do not want a full account profile. Be ready with the DEP account number, house number, and payment information.
Use QuickPayChoose fee-free EFT when possible
Checking or savings payments by EFT are available at no cost. Credit/debit card payments carry a 2.25% convenience fee.
Estimate card feeNYC DEP Water Bill Payment Methods and Timing
| Payment method | Official detail | Best for | Direct action |
|---|---|---|---|
| My DEP Account | Pay online, eBilling, billing history, past bills, usage tracking, leak notifications, forms and request tracking. | Owners, managers, repeat payments, multiple properties. | Open My DEP |
| QuickPay | One-time online payment without registering. DEP says QuickPay payments are credited next business day. | Fast one-time online payment. | Use QuickPay |
| Phone payment | Call 866-622-8292, 24 hours a day, 7 days a week. Checking/savings payment has no cost; card payment has 2.25% fee. | Customers who cannot access portal. | Call 866-622-8292 |
| Make check or money order payable to NYC Water Board. Include bill stub and mail to P.O. Box 11863, Newark, NJ 07101-8163. | Non-urgent check or money order payment. | Mail early; do not use for deadline-day issues. | |
| DEP borough office | Pay in person with check or money order at DEP borough offices. Customers can receive service at any borough office. | Account help plus check or money order payment. | See office list |
| DOF Business Center | Pay in person with cash, check, or money order at NYC Department of Finance Business Centers. | Cash customers. | Find DOF center |
NYC DEP Card Fee Calculator
Use this quick tool to compare the no-fee EFT option with the 2.25% credit/debit card convenience fee. It estimates only the payment processing fee, not your water bill.
Always verify the final fee on the official payment screen before submitting payment.
NYC Water and Sewer Bill Estimate Tool
NYC bills metered water in HCF units. One HCF equals 100 cubic feet, or 748 gallons. For July 1, 2026 through June 30, 2027, the Water Board rate history lists water at $5.35 per HCF and combined water/sewer at $13.86 per HCF.
Your actual bill can include estimated usage, minimum charges, prior balances, fees, interest, payment agreements, lien-related charges, or program credits.
My DEP Account Setup: Account Number, Activation Token and QuickPay
Account number
The DEP account number is printed on your water and wastewater bill. You need it for payments, account setup, customer service, and disputes.
See sample bill linkActivation token
My DEP Account signup requires both your account number and activation token from the bill.
Sign up for My DEPQuickPay details
QuickPay asks for the DEP account number, house number, and bank account or card information for one-time payment.
Use QuickPayOverdue DEP Water Charges, Payment Agreements and Lien Notices
Overdue DEP water and sewer charges can become serious because water and sewer charges can be part of lien sale or legal referral processes. Call before the deadline on any notice.
Read the notice date first
DEP lien sale notices can have time-sensitive deadlines. Put the notice date, deadline, property address, and account number in front of you before calling.
Lien sale pageContact Collections Unit
DEP lists the Collections Unit for payment agreements, lien-risk accounts, and outstanding water/sewer charges.
Call 718-595-7890 Email collectionsunit@dep.nyc.govAsk for agreement terms
DEP states that payment agreements may be available with $0 down and repayment from 3 months to 10 years for eligible customers.
Payment agreement infoVerify attorney or legal referral letters
If you receive a legal referral warning or attorney letter, verify the status with DEP before sending payment to anyone.
Overdue charges page Call 718-595-7000Use this overdue-bill call script
NYC DEP Water Bill Assistance Programs
DEP has several assistance and debt programs. The right program depends on property type, income status, lien risk, housing structure, and whether the problem is a leak or long-term arrears.
| Program | Who it helps | Key official detail | Official action |
|---|---|---|---|
| Home Water Assistance Program | Eligible low-income one- to four-family homeowners. | Eligible customers are automatically enrolled and receive a $191 credit labeled NYC Home Water Assistance Credit / Home Water Assistance Program Plus. | HWAP details |
| Leak Forgiveness Program | Customers with eligible high bills caused by leaks. | DEP may forgive one half of the high bill amount, but the final amount owed will not be less than 150% of the typical bill. | Leak forgiveness |
| Water Debt Assistance Program | Owner-occupied Tax Class One properties with serious lien, termination, foreclosure, or mortgage delinquency issues. | Approved debt can be deferred until sale, transfer, refinance, or ability to pay, but interest continues to accrue. | WDAP details |
| Multi-Family Conservation Program | Some larger residential properties. | Flat per-unit annual charge designed to encourage conservation while remaining on a flat-rate style program. | Assistance index |
| HDFC / HDC Assistance | Eligible HDFC or HDC-affordability properties. | DEP lists a July 1–September 30, 2026 application window for eligible debt relief. | HDFC/HDC program |
Leak Forgiveness, High Bill and Usage Spike Checklist
Why DEP high bills happen
DEP says leaks can add significant unexpected charges. Unusual spikes may be flagged, but owners still need to monitor bills and repair leaks early.
Leak programCommon leak checks
- Running toilet or flapper leak.
- Hidden basement or boiler-area leak.
- Outdoor hose or sprinkler left on.
- Service line leak from house to street main.
Use leak alerts
Register for My DEP Account to track usage and sign up for online leak notifications before a leak becomes a huge bill.
Set leak notificationsRepair first
DEP says property owners are responsible for their water service line and plumbing. Use a Licensed Master Plumber if you cannot locate or repair the leak safely.
Homeowner resourcesCheck eligibility
Leak forgiveness may apply to all leaks, including maintainable fixtures like toilets, sinks, and showers, subject to program rules.
Check eligibilitySubmit proof if needed
If there is no working AMR device, DEP may require a plumber’s receipt. Keep repair dates, invoices, photos, and meter readings.
Read proof rulesWatch the 120-day rule
DEP references a 120-day repair period and possible extension if a licensed plumber proves the leak could not be reasonably discovered.
See timing detailsEstimated DEP Bill, Meter Reading and AMR Problems
An estimated bill does not automatically mean the bill is invalid. DEP and NYC311 explain that estimated bills may be issued when reliable meter reading information is unavailable.
Compare the index
If the bill says “Estimated,” compare the reading index shown on the bill with the number on the meter register head.
Estimated bill FAQAMR may stop transmitting
The AMR device may fail to transmit even though the meter is still recording usage. Do not let repeated estimates continue without contacting DEP.
Contact Customer ServiceSubmit through My DEP
My DEP Account can be used for meter inspections, billing disputes, refunds, and related service requests.
Use My DEPDispute an NYC DEP Water and Sewer Bill
Contact DEP first
DEP recommends Customer Service, email inquiry, My DEP Account inquiry, or borough office help for billing questions before a formal appeal.
Customer Service Email Customer ServicePrepare evidence
Use bills, meter photos, leak repair receipts, plumber letters, payment confirmations, estimated-bill records, and My DEP request confirmations.
Billing FAQsSubmit formal appeal if needed
DEP says customers who believe a bill is inaccurate may submit a formal appeal; DEP manually verifies the bill and provides a written response.
Submit through My DEPDo not ignore legal notices
If a dispute exists after a legal referral or lien notice, call DEP immediately so the account status and deadline are clear.
Call 718-595-7000Use this high-bill dispute script
DEP Borough Offices for Water Bill Help
DEP says customers can receive in-person service at any borough office regardless of borough of residence. Offices are listed Monday–Friday, 9am–5pm, except certain holidays.
| Borough office | Address | Best for | Official link |
|---|---|---|---|
| Bronx | 1932 Arthur Avenue, 6th Floor | Billing help, in-person customer service, check or money order payment. | Customer Service |
| Brooklyn | 345 Adams Street, 9th Floor | Billing help, account inquiries, payment agreement discussion. | Customer Service |
| Manhattan | 55 West 125th Street, 9th Floor | Customer service, account help, billing questions. | Customer Service |
| Queens | 59-17 Junction Blvd, 9th Floor | Customer service, billing help, account lookup. | Customer Service |
| Staten Island | 60 Bay Street, 6th Floor | Customer service and account help. | Customer Service |
DEP Customer Service Map and Visit Plan
The Queens DEP location at 59-17 Junction Boulevard is a major DEP customer service address. You can also use any DEP borough office listed above, regardless of the borough where the property is located.
For payment help
Use My DEP or phone payment when possible. Visit a borough office if you need account help, a payment agreement discussion, or in-person customer service.
For cash payment
DEP borough offices accept check or money order. For cash, use an NYC Department of Finance Business Center.
For urgent overdue notices
Call 718-595-7890 for payment agreement or collections-related issues and document the name, date, time, and instructions given.
Official NYC DEP Water Bill Links
NYC DEP Water Bill FAQ
How do I pay my NYC DEP water bill online?
Use My DEP Account for full account access or QuickPay for a one-time online payment. My DEP Account requires the account number and activation token from your water and wastewater bill.
What is the NYC DEP water bill phone payment number?
Call 866-622-8292 to pay a DEP water and sewer bill by phone, 24 hours a day, 7 days a week. Checking or savings account payments are available at no cost, while credit/debit card payments have a 2.25% convenience fee.
What is the NYC DEP billing customer service number?
Call 718-595-7000 for water and sewer billing questions, account information, meter service, disputes, payment questions and related customer service.
Where do I mail an NYC DEP water bill payment?
Make the check or money order payable to NYC Water Board and mail it with the bill stub to NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163.
Can I pay an NYC DEP water bill with cash?
DEP borough offices accept check or money order. For cash payment, use an NYC Department of Finance Business Center.
How much is the NYC DEP water bill card fee?
DEP lists a 2.25% convenience fee for credit or debit card payments. Checking or savings account payments are available without that fee.
What is the current NYC water and sewer rate?
For July 1, 2026 through June 30, 2027, the NYC Water Board rate history lists water at $5.35 per 100 cubic feet and combined water/sewer at $13.86 per 100 cubic feet. One hundred cubic feet equals 748 gallons.
What should I do if I cannot pay my DEP bill in full?
Contact DEP’s Collections Unit at 718-595-7890 or email collectionsunit@dep.nyc.gov to ask about a payment agreement and account-specific options.
Does DEP offer water bill assistance?
Yes. DEP lists several programs, including the Home Water Assistance Program, Leak Forgiveness Program, Water Debt Assistance Program, Multi-Family Conservation Program, Multi-Family Water Assistance Program, Reimbursable Metering Program and HDFC/HDC Assistance Program.
What should I do if my DEP bill is estimated or unusually high?
Compare the estimated bill reading index with the meter, check for leaks, register for My DEP Account leak notifications, and contact DEP at 718-595-7000 if estimates continue or the bill appears inaccurate.