Midland Water Bill Help Center for Portal Pay, Leaks, Rates & Payment Plans
This page helps City of Midland customers pay a utility bill, open or close service, transfer service, request a payment plan, understand tiered water rates, catch a leak before the next bill, and contact the correct office.
Every task below includes the official city link beside the step, so a resident can move from “my bill is due” or “my bill is too high” to the right portal, phone number, office, rate table, leak guide, or emergency contact.
Fast answer: Pay the City of Midland utility bill online at the customer portal, in person at the Central Cashier’s Office on the first floor of City Hall, in person at the City Utility Billing Office at Centerpointe Plaza, or by mail to Customer Service, PO Box 1152, Midland, TX 79702-1152. For account help, call 432-685-7320.
High-bill warning: Midland uses tiered water rates, so leaks and irrigation problems can push usage into higher pricing brackets. The city’s leak guide says a faulty toilet flapper can lose 200 to 4,000+ gallons per day, and a broken sprinkler head can waste 10–20 gallons per minute.
City of Midland Water Bill Quick Facts
Midland Water Bill Action Board: Click the Official Link Inside Each Step
Choose the reason you came here. Each card gives the action, the official link, and the detail that prevents wasted time.
I need to pay now
Use the Midland customer portal. You can pay without creating a login, or create a login for usage, alerts and e-billing.
Open payment portalI need a payment arrangement
Payment arrangements must be made in person at 1030 Andrews Highway, Suite 220. The city says they cannot be made over the phone.
Read payment plan rulesI need to open service
Apply online for water, sewer or garbage service. Have a valid government photo ID ready, and be prepared to provide a lease or other documents if required.
Open online service portalI need to close service
Email cs@midlandtexas.gov or go to the Utility Billing Office at Centerpointe Plaza to terminate an existing account.
Closing instructionsMy bill is too high
Use the city leak guide. Check toilets, faucets, irrigation, service line leaks, water softeners and RO systems before assuming the meter is wrong.
Open leak guideI need to report a water/sewer issue
Use SeeClickFix for trackable city requests, or call the correct division if water pressure, odor, meter leak or missing manhole cover is urgent.
Report an issueHow to Pay a City of Midland Water Bill Online
Open the customer portal
Use the official portal at water.midlandtexas.gov. Do not rely on search ads or bill-pay services when the city portal is available.
Go to customer portalChoose quick pay or login
The billing system page says you can pay without creating a login, or create a login for extra account features.
Portal feature guideUse portal features if bills vary
A login lets you manage your profile, link multiple accounts, view consumption and billed usage, set thresholds and alerts, and use paperless billing.
See portal featuresRe-register Auto Pay if needed
The city says customers using reporting and other features on the new site may need to update their password and re-register for Auto Pay.
Read transition notesMidland Utility Bill Payment Methods: Online, Office, Mail and Auto Pay
| Payment method | Use when | Official detail | Official link / action |
|---|---|---|---|
| Online portal | You want the main self-service path. | Use the customer portal at water.midlandtexas.gov. | Pay online |
| City Hall | You want in-person payment at City Hall. | Visit the Central Cashier’s Office on the first floor of City Hall. | See map |
| Utility Billing Office | You need billing help, service changes or payment-plan discussion. | Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220. | Billing office page |
| Your payment is not urgent. | Mail to Customer Service, PO Box 1152, Midland, Texas 79702-1152. | Verify mailing address | |
| Auto Pay | You want to avoid missed due dates. | Register through the customer portal. Payment is taken before the due date. | Set up Auto Pay |
Open, Close or Transfer Midland Water, Sewer or Garbage Service
Open account
Apply online for water, sewer or garbage service. Valid photo identification is required, and a lease or other documentation may be required in some cases.
Open service portalClose account
Email cs@midlandtexas.gov or visit the Utility Billing Office at Centerpointe Plaza, 1030 Andrews Highway, Suite 220.
Close-service guidanceTransfer service
Transfer service through the customer portal or by phone. The city says appointment windows can be arranged for future water turn-on, with limitations.
Transfer onlineMidland Payment Plan Rules for Past-Due Utility Balances
This is critical for customers trying to avoid disconnection or restore account standing. Midland’s payment-plan page has strict in-person requirements.
| Payment-plan issue | Official rule | What to do | Official link |
|---|---|---|---|
| Where to make arrangement | Payment arrangements must be made in person at Customer Service, 1030 Andrews Highway, Suite 220. | Bring ID, bill, payment method and account details. | Payment plan policy |
| Phone arrangements | The city says a payment arrangement cannot be made over the phone. | Do not wait on hold expecting to complete it by phone. | In-person rule |
| Balance under $100 | If the past-due balance is less than $100, a payment arrangement is not allowed. | Ask the amount needed to bring the account current. | Eligibility rule |
| $100–$300 past due | Half is due to start; the remainder can be split into two payments. | Bring at least half of the past-due amount. | Terms |
| More than $300 | A payment arrangement can be made, and a standard agreement requires 50% down unless a supervisor approves an exception. | Ask what monthly installment will be required. | Balance rule |
Use this before visiting for a payment plan
Current Midland Water and Sewer Rates Users Actually Need
Midland water is tiered. That means higher usage can be charged at higher per-1,000-gallon levels. A leak or irrigation issue can push a bill into a higher tier quickly.
| Rate type | Inside city | Outside city | What to check |
|---|---|---|---|
| Water base, all except apartments, first 2,000 gallons | $23.26 | $34.89 | Confirm city-limit status and account type. |
| Apartment base, first 2,000 gallons, per unit | $18.94 | $28.41 | Useful for apartment managers and tenants reviewing pass-through billing. |
| 2,001–10,000 gallons, per 1,000 | $6.58 | $9.87 | Moderate use above base. |
| 10,001–25,000 gallons, per 1,000 | $8.64 | $12.97 | Irrigation and leaks can push usage here. |
| 25,001–50,000 gallons, per 1,000 | $11.62 | $17.44 | Investigate irrigation schedules, toilet leaks and service line leaks. |
| Over 50,001 gallons, per 1,000 | $14.53 | $21.79 | High-risk tier for running toilets, broken sprinkler heads and service line leaks. |
| Sewer base, first 2,000 gallons | $23.45 | $35.18 residential | Residential sewer charge uses winter water-use averages. |
| Sewer after base, per 1,000 | $0.94 | $1.42 residential | Check how winter average affects your current bill. |
Why Midland Sewer Charges Can Depend on Winter Water Use
Winter average
The current rates page says the residential sewer charge is determined by winter water-use averages.
Read sewer noteLeak impact
If a toilet, service line, softener or irrigation leak runs during the winter averaging period, it may affect future sewer charges.
Check leaksAsk billing
Ask a billing representative which water-use period was used and whether unusual consumption affected the sewer charge.
Contact billingHigh Midland Water Bill? Use This Leak Checklist Before You Call
Midland’s official leak guide is unusually practical. It names common West Texas usage problems that national averages do not fully explain.
Silent toilet leak
- Remove the toilet tank lid.
- Add 10 drops of food coloring or a dye tablet.
- Wait 15 minutes without flushing.
- If color appears in the bowl, the flapper is leaking.
- Replace the rubber flapper quickly.
Irrigation leak
- Look for geysers while the system runs.
- Check mushy or unusually green lawn spots.
- Check whether the meter shows flow when irrigation is off.
- Replace broken sprinkler heads immediately.
- Make sure the controller does not have multiple start times.
Service line leak
- Turn off the main water shut-off valve at or inside the home.
- Check the meter indicator.
- If the low-flow indicator still moves, the leak may be between the meter and the home.
- Call a licensed plumber quickly.
- Protect the foundation and document repairs.
West Texas-specific hidden users
- Water softener stuck in backwash can waste 50–100 gallons per hour.
- Reverse-osmosis shutoff valve failure can send water down the drain all day.
- Large irrigation zones can make national “average family” usage misleading.
- Near-real-time portal usage can reveal overnight flow.
High-bill call script
Meter Leak, Low Pressure, Discolored Water or Sewer Issue: Who to Contact
| Problem | Who to contact | What to say | Official link |
|---|---|---|---|
| Meter leaking | City Utility Billing at 432-685-7320 | Say whether the water is in the meter box, street, yard or customer-side line. | Utility FAQ |
| Low water pressure | Water and Wastewater division at 432-685-7270 | Give address, time, whether neighbors are affected and whether issue is hot/cold/all fixtures. | Low pressure FAQ |
| Discolored water or odor | Water and Wastewater division at 432-685-7270 | Mention color, smell, start time and nearby repair work if known. | Water quality FAQ |
| Missing manhole cover | Water and Wastewater division at 432-685-7270 | Give exact location and safety risk. | Manhole FAQ |
| Trackable non-emergency request | SeeClickFix | Select category, choose location, complete form, submit and save confirmation. | Submit request |
Midland Watering Schedule and Violation Risk
Even addresses
Even-numbered addresses may water outdoors on Sunday, Monday, Wednesday and Friday.
Watering scheduleOdd addresses
Odd-numbered addresses may water outdoors on Sunday, Tuesday, Thursday and Saturday.
Utilities pageViolation fine
The city says any watering-schedule violation may result in a fine of up to $500.
Violation ruleStormwater Drainage Fee on Midland Utility Bills
Effective February 1, 2026
Updated stormwater drainage fees are in effect for all City of Midland utility customers and are reflected on the utility bill.
Drainage fee updateImpervious area tiers
The Storm Water Utility uses a tier-based fee structure determined by the size of the property’s impervious area in square feet.
Fee tier explanation10 City of Midland Water Bill Attributes With Practical Answers
| Attribute | Answer users need | Best next step |
|---|---|---|
| Customer portal | Use water.midlandtexas.gov to pay, view usage, set alerts, link accounts and manage e-billing. | Open portal |
| Account opening | Water, sewer or garbage service can be opened online with valid photo ID; lease or other documents may be required. | Apply online |
| Account closing | Email cs@midlandtexas.gov or visit Centerpointe Plaza, 1030 Andrews Highway, Suite 220. | Email billing |
| Payment plan | Payment arrangements must be made in person and cannot be made by phone. | Read rules |
| Past-due balance under $100 | The city does not allow payment arrangements for past-due balances under $100. | Ask what amount clears the account. |
| Water rate tier | Usage above the first 2,000 gallons moves into per-1,000-gallon tiers, and high usage can become expensive. | View rates |
| Sewer average | Residential sewer charges are determined by winter water-use averages. | Check winter usage and leaks. |
| Leak clue | Midland says a faulty toilet flapper can lose 200 to 4,000+ gallons per day. | Use dye test |
| Watering schedule | Even and odd addresses have different outdoor watering days; violations may trigger a fine up to $500. | Check schedule |
| After-hours water issue | For after-hours water issues, call 432-685-7340. | Call if urgent. |
Midland Utility Billing Office Map and Visit Plan
Use this map for the City Utility Billing Office at Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701. This is the key office for billing questions, payment arrangements, service closing, account research and customer-service help.
Bring
Utility bill, account number, service address, photo ID, payment method, lease/ownership proof if opening service, and leak-repair proof if relevant.
Use office visit for
Payment plan, account research, service termination, hard-to-explain bill, lien/dismissal questions or multiple-account help.
Ask before leaving
“Is my account current, what is the next due date, and is there any remaining payment-plan, reconnection or documentation step?”
Official City of Midland Water Bill Links
City of Midland Water Bill FAQ
How do I pay my City of Midland water bill online?
Use the official customer portal at water.midlandtexas.gov. You can pay without a login or create a login to manage profile details, link accounts, view consumption, set alerts and use paperless billing.
What phone number handles Midland utility billing questions?
Call City Utility Billing at 432-685-7320 for billing, payment, account, high-bill and customer-service questions.
Where is the Midland Utility Billing office?
The City Utility Billing Office is at Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701.
Where do I mail a City of Midland utility bill payment?
Mail payments to Customer Service, PO Box 1152, Midland, Texas 79702-1152. Do not use mail if the payment is urgent or a shutoff/reconnection issue is involved.
Can I make a Midland utility payment arrangement over the phone?
No. The city says payment arrangements must be made in person at Customer Service, 1030 Andrews Highway, Suite 220, and cannot be made over the phone.
How much must I pay to start a payment arrangement?
A standard agreement requires 50% of the past-due balance before the payment arrangement begins, unless a supervisor approves an exception. Balances under $100 are not eligible for a payment arrangement.
Why is my Midland water bill so high?
Common causes include tiered rate usage, silent toilet leaks, broken sprinkler heads, irrigation settings, service line leaks, softener backwash problems, RO system valve failure, or a sewer winter average effect.
How do I test a toilet leak in Midland?
Remove the tank lid, add 10 drops of food coloring or a dye tablet, wait 15 minutes without flushing, and check the bowl. If color appears in the bowl, the flapper is leaking.
Who do I call for low water pressure or discolored water in Midland?
Call the Water and Wastewater division at 432-685-7270 for low pressure, discolored water, odor, or missing manhole cover issues.
Who do I call for after-hours water issues in Midland?
Call 432-685-7340 for after-hours water issues that cannot wait until normal business hours.