Killeen Water Bill Help Center for Online Pay, New Service, Reconnects and High Usage
This page is for City of Killeen utility customers who need to pay a water bill, use the online payment system, call the right number, start or transfer service, request disconnection, understand a high bill, or report a water leak or sewer overflow.
Use the action board first. Each task includes the official city link, form, phone number, office address, or payment path inside the step so you can finish the job without reading a long paragraph first.
Fast answer: City of Killeen water customers can pay online through the City’s Click2Gov utility payment system, pay by phone at 254-220-4183, mail a payment to Utility Collections Division, PO Box 549, Killeen, TX 76540-0549, or pay in person at 210 W Avenue C, Killeen, TX 76541. Utility Collections can be reached at 254-501-7800.
Important 2026 hours note: Utility Collections lists new operating hours effective April 6, 2026: Monday–Thursday, 7:00am–6:00pm. Same-day service timing depends on when the request is submitted, so do not wait until late afternoon for new service, transfer, or reconnect needs.
Killeen Water Bill Quick Facts
Killeen Water Bill Action Board: Use the Right Official Link
Choose the task that matches your situation. This keeps the page practical and avoids sending users to a generic city homepage.
I need to pay now
Use the City of Killeen online utility payment system. You can log in, make a payment, view billing/payment history, manage AutoPay and update contact information.
Open online paymentI want a one-time payment
The portal says you can make a one-time payment without logging into the utility account by selecting One Time Payment on the left menu.
Use One Time PaymentI need billing help
Call Utility Collections for billing, payments, new accounts, transfer service, disconnection request, AutoPay, deposit and account questions.
Call 254-501-7800 Email Utility BillingI need after-hours reconnect or emergency turn-off
Use 254-501-7800 and follow the posted options. Emergency turn-offs are listed as 24/7 with an additional fee.
Call after-hours line Read same-day rulesI am moving out
Stop billing by contacting Utility Collections. If emailing, use the official Disconnection Request form and wait for the confirmation number.
Disconnection formI see a leak or sewer overflow
Billing is handled by Utility Collections, but leaks, sewer blockages and overflows go to Water & Sewer Operations.
Call 254-501-6500 Call 254-501-6319How to Pay a Killeen Water Bill Online
Start from the official city payment page
Use the City of Killeen Online Payments page or Utility Collections page, then choose Pay Water Bill.
Open Online Payments Utility CollectionsUse the account number from your bill
The Click2Gov portal asks for the account number located on your utility bill. Match the service address before paying.
Enter account numberChoose login or one-time payment
Log in to view billing history, payment history, AutoPay and contact updates. Use One Time Payment if you only need to pay without an account profile.
Open Click2GovSave proof and watch the fee
The official utility page says a $2.00 fee is applied to online and phone payments. Keep the confirmation until the payment appears on your account.
Confirm urgent paymentKilleen Water Bill Payment Methods and Fees
| Payment method | Official detail | Best for | Direct action |
|---|---|---|---|
| Online portal | Make a payment, view billing/payment history, set up and manage Automatic Payment, and update contact information. | Most customers, AutoPay, payment proof, account history. | Pay online |
| Phone payment | Payment by phone is listed as 254-220-4183. | Customers who cannot use the portal but can pay by card. | Call 254-220-4183 |
| Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. | Non-urgent check or money order payments. | Mail early; do not use mail for shutoff-day payment. | |
| In person | Utility Collections Division, 210 W Avenue C, Killeen, TX 76541. | Cash, card, check, money order, account help, service request documents. | See office map |
| AutoPay / bank draft | The official Automatic Bank Draft Authorization Form is available through the Utility Collections documents section. | Customers who want automatic recurring payment. | Open AutoPay form |
| After-hours reconnect | After Hours Reconnect is listed through 254-501-7800, option 2. | Disconnected or urgent service accounts outside normal timing. | Call 254-501-7800 |
Same-Day Service and After-Hours Reconnect Timing
Killeen’s 2026 schedule is very timing-sensitive. If you need service turned on, transferred or restored quickly, use the official cutoff times instead of guessing.
| Situation | Official timing | What to do | Contact / link |
|---|---|---|---|
| Same-day service, early request | Submit by 5:00am for service between 7:00am–12:00pm or 1:00pm–6:00pm. | Submit before the day starts if same-day timing matters. | Same-day details |
| Same-day service, daytime cutoff | Submit by 2:00pm for service between 2:00pm–6:00pm. | Do not wait until after 2:00pm unless you are prepared for after-hours handling. | Call Utility Collections |
| After-hours emergency turn-off | Call 254-501-7800, option 2. Emergency turn-off services are listed Monday–Sunday, 24/7. | Use this for emergency shutoff needs, not routine payment questions. | Call after-hours service |
| After-hours start/transfer/reconnect | Call 254-501-7800 and follow the listed after-hours options. Additional fee applies. | Ask for fee, time window and what payment or documents are required before dispatch. | Review after-hours rules |
| Weekend or holiday after-hours service | Friday, Saturday, Sunday and holidays: call the after-hours on-call number between 8:00am–4:00pm for service between 8:00am–5:00pm. | Call early in the allowed window. | Call 254-501-7800 |
Start New Killeen Water Service
Residential new account
Complete the Residential Service Request and return it to Utility Collections in person or by email with required documents. Same-day service request must be made by 2:00pm.
- Application.
- Lease or proof of ownership.
- Picture ID for each person listed on account.
- Proof of Social Security Number for each person listed.
- $90 standard deposit, unless good-credit waiver applies.
Commercial new account
Complete the Commercial Service Application and return it in person or by email. Commercial deposits depend on meter size.
- One business proof item such as Articles of Incorporation, Assumed Name Certificate, Certificate of Partnership or Proof of Ownership.
- Certificate of Occupancy from City Hall.
- Lease or deed, or company-letterhead authorization if not owner.
- Photo ID.
- Proof of Tax ID or Social Security Number.
Transfer Water Service When Moving Inside Killeen
Go to the office for transfer
The city says residential transfer from one Killeen address to another must be done at the office. For same-day service, be in the office by 2:00pm.
See office mapConfirm who can request it
The person applying must be listed on the current account and on the lease or deed for the new address.
Transfer rulesBring the right documents
Residential transfer requires lease or deed to the new address and picture identification.
Confirm documentsPlan the overlap window
Service can be on at both addresses for up to seven calendar days. Longer overlap may require a second deposit for the new address.
Read overlap ruleStop Killeen Water Service and Avoid Final-Bill Mistakes
This is where many movers lose money. The city says it is the customer’s responsibility to contact Utility Collections to stop billing. If you do not notify the department, the account continues to bill and you remain responsible for accumulated charges.
Choose how to disconnect
You may request disconnection by coming to the office, emailing, or calling 254-501-7800.
Call to stop serviceUse the official form if emailing
The city says email disconnection requests must use the official disconnection request form.
Open disconnection formUpload government-issued photo ID
The disconnection form requires photo identification and says selfies will not be accepted as valid identification.
Complete formSave your confirmation number
The city says a confirmation number is given when the request is made, and email requests receive a confirmation number by email.
Email Utility BillingPast Due, Reconnect or Shutoff-Risk Water Bill
If your account is at risk, the practical goal is to confirm the required amount, payment method, fee, and service timing before you send money.
Call Utility Collections first
Ask whether the account is past due, disconnected, scheduled for action, or eligible for same-day or after-hours reconnect.
Call 254-501-7800Ask which option applies
For after-hours reconnect, the Utility Collections page lists 254-501-7800, option 2. Additional after-hours fees may apply.
After-hours reconnect rulesUse a fast official payment path
Do not mail a payment if the account is near shutoff or reconnect. Use the online system, phone payment, or office path the city confirms.
Pay online Pay by phoneKeep proof until service is restored
Save payment confirmation, account number, amount, date/time, and staff guidance. Ask if any other reconnect step remains.
Email proof if askedUse this call script
How to Read the New Killeen Utility Bill
The city’s bill guide is useful because the new bill shows more than a simple balance. Use this table to spot what changed before assuming the bill is wrong.
| Bill section | What it tells you | What to check | Official action |
|---|---|---|---|
| Account information | Customer name, account number, service address, billing date and due date. | Make sure the payment is going to the right account and address. | Open bill guide |
| Charges summary | Current charges listed by service. | Separate water, wastewater, solid waste, drainage, street maintenance and past-due balance before calling. | Read summary section |
| Important messages | City messages related to the account or billing. | Look for due-date, payment or service notes. | Utility Collections page |
| Meter reading data | Meter number, service type, current and previous readings and current usage. | Usage is shown in units, and each unit equals 100 gallons. | Ask billing to review usage |
| Payment arrangements | Active arrangement details, payment amount and arrangement due date. | Do not miss the arrangement due date if one appears. | Call Utility Collections |
| Payment coupon | Detachable coupon to return with payment. | Use it for mail payments and write account details clearly. | Mail to PO Box 549, Killeen, TX 76540-0549 |
High Killeen Water Bill, Leak or Sewer Issue
Bill-side checks
- Check if the service address is correct.
- Compare current and previous meter readings.
- Remember each usage unit equals 100 gallons.
- Check if past-due balance or payment arrangement appears.
Home-side leak checks
- Running toilet or failed flapper.
- Faucet, shower, tub or hose leak.
- Water heater or softener cycle.
- Outdoor irrigation or pressure washing.
Report city-side issues
To report water leaks or sewer blockages and overflows, call Water & Sewer Operations at 254-501-6500 or 254-501-6319.
Open Water & SewerHigh-bill call script
Senior Utility Assistance and Optional Donation Programs
Seniors Count eligibility
The Seniors Count Utility Assistance form says applicants must live in the City of Killeen, have an active water account and be at least 60 years old at the time of applying.
Open Seniors Count formDocuments to gather
The form lists photo ID, proof of income, proof of house payments or rent, utility bills, out-of-pocket medical expenses and recent home/car repair bills.
Review document listWhere to apply
The form says to come to Utility Collections at 210 W Avenue C when documents are ready and see customer service to submit the application.
See office mapKilleen Stage 1 Watering Rules and Conservation Tips
Killeen says voluntary conservation is advised at all times, and the city was in Stage 1 of its Water Conservation Plan as of the official notice shown during this update.
Even-numbered addresses
Stage 1 asks customers with street addresses ending in 0, 2, 4, 6 or 8 to voluntarily limit landscape irrigation to Sundays and Thursdays.
Read conservation stageOdd-numbered addresses
Stage 1 asks customers with street addresses ending in 1, 3, 5, 7 or 9 to voluntarily limit landscape irrigation to Saturdays and Wednesdays.
Check watering daysWatering window
Stage 1 asks customers to water only between midnight and 10:00am or 8:00pm to midnight on designated days.
Open official planWater Quality, Water Source and Local System Notes
Where Killeen water comes from
The city says it purchases treated water from Bell County Water Control and Improvement District 1, which draws water from Lake Belton and processes it at the treatment plant by the lake.
Open Water & Sewer pageWater operations
The Water division handles meters, hydrants, leaks, line locates, repairs, taps, valves, water mains and pressure checks.
See operations detailsSewer operations
The Sewer division handles flushing sewer lines, leaks, line locates, manhole overflows, stoppage cleanup, sewer mains, taps and preventive maintenance.
Report sewer issueKilleen Utility Collections Map and Office Visit Plan
Utility Collections is listed at 210 W Avenue C, Killeen, TX 76541. Bring your water bill, account number, service address, government-issued photo ID, lease/proof of ownership if starting service, and payment proof if you already paid.
For new service
Arrive early enough for the 2:00pm same-day cutoff and bring all documents. Missing ID or proof of SSN can delay service.
For payment help
Ask whether the account is current after payment and whether any reconnect, after-hours or arrangement step remains.
For disconnection
Get and save the confirmation number. Without a stop-service request, billing may continue and remain your responsibility.
Official Killeen Water Bill Links
Killeen Water Bill FAQ
How do I pay my Killeen water bill online?
Use the City of Killeen online utility payment system. You can log in to view billing and payment history, manage automatic payment and update contact information, or use One Time Payment without logging in.
What is the Killeen Utility Collections phone number?
Call Utility Collections at 254-501-7800 for billing, payments, new accounts, transfers, disconnection requests, deposits and account questions.
What is the Killeen water bill pay-by-phone number?
The city lists payment by phone at 254-220-4183. A $2.00 fee is applied to online and phone payments.
Where is the Killeen Utility Collections office?
Utility Collections is located at 210 W Avenue C, Killeen, TX 76541. The city lists office hours as Monday through Thursday, 7am to 6pm effective April 6, 2026.
Where do I mail a Killeen water bill payment?
Mail payments to Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. Use mail only when the payment is not urgent.
How much is the standard residential deposit for Killeen water service?
The city lists the standard residential deposit as $90. A good-credit waiver may apply if you previously had a full 12 months of service with the City of Killeen and did not have a late payment.
What documents do I need to start residential water service in Killeen?
You need the residential application, lease or proof of ownership, picture identification for each person listed on the account, and proof of Social Security Number for each person listed on the account.
How do I stop Killeen water service when moving out?
Contact Utility Collections in person, by phone at 254-501-7800, or by email. If emailing, use the official Disconnection Request form and save the confirmation number.
Who do I call for water leaks or sewer overflows in Killeen?
Call Water & Sewer Operations at 254-501-6500 or 254-501-6319 to report water leaks, sewer blockages or sewer overflows.
How is usage shown on the Killeen water bill?
The City of Killeen bill-reading guide says usage is shown in units, and each unit equals 100 gallons. Use the meter reading data section to compare current and previous readings.