Newark Water & Sewer Help Center: Pay Online, Avoid Penalties & Fix Billing Problems
This page is for Newark, New Jersey customers who need to pay a water/sewer bill, use the new online portal, make a QuickPay payment, handle an unpaid balance, report a leak or sewer backup, close service, or find utility assistance.
Start with the action board. Every task includes the official Newark Water & Sewer link, phone number, office address, email or payment instruction beside the step, so users can act immediately.
Fast answer: Newark water/sewer customers can pay through My Water Account, pay by phone at 973-733-6370 and press 1, pay in person at 920 Broad Street, Room 117, or mail a cashier’s check/money order to the Water & Sewer office or PO Box. Newark says in-person payments are cash, cashier’s check or money order only.
If the bill is unpaid: Newark’s billing procedure says customers receive bills by the 15th, have 15 days to pay after receiving the bill, and a 1.5% late payment fee begins 30 days after the billing date. Older unpaid balances can also become water liens, so do not ignore past-due notices.
Newark Water Bill Quick Facts
Newark Water Bill Action Board: Use the Right Official Step
This section turns the city’s official payment and customer-service details into task cards. Choose the one that matches your problem.
I want to pay now
Use the official online payment portal. Newark says online billing is available 24/7 and can accept e-check or credit/debit card payments for a convenience fee.
Open portalI want QuickPay
The city’s portal guide says QuickPay does not require signing in. Use the water account number and last name on the account.
Use QuickPayI need phone payment
Call 973-733-6370 and press option 1 to pay by credit/debit card through the phone system.
Call 973-733-6370I need billing help
For routine metering and billing questions, call Customer Service Monday–Friday, 8:30 a.m.–4:30 p.m.
Contact pageI see water in the street
Call the Emergency Call Center and give the closest address, cross streets, and whether water is streaming or gushing.
Call 973-733-3654I need help paying
Check New Jersey Shares MCAP if your household is income-qualified and in temporary financial crisis.
Utility assistanceHow to Pay a Newark Water and Sewer Bill
| Payment method | Use when | Official detail | Official action |
|---|---|---|---|
| Online portal | You want the fastest 24/7 payment path. | Pay all or part of the bill by e-check or credit/debit card for a small convenience fee. | Open My Water Account |
| Bank bill pay | Your personal bank offers automatic bill pay. | Set up City of Newark Department of Water and Sewer through your bank or financial institution. | Review city payment options |
| Phone payment | You prefer credit/debit payment by phone. | Call 973-733-6370 and press option 1. | Call payment line |
| In person | You need to visit City Hall or use cash. | Room 117 accepts cash, cashier’s check or money order only. No personal checks or in-person cards. | 920 Broad Street, Room 117, Newark, NJ 07102 |
| Drop box | You want to drop off cashier’s check or money order. | Use Broad Street entrance during business hours or Green Street employee entrance after hours/weekends. | See City Hall map |
| You are not close to a deadline. | Mail cashier’s check or money order. Newark says personal checks are not accepted. | PO Box 64000, Newark, NJ 07101 |
Set Up Newark My Water Account Without Login Mistakes
Open the official portal
Go to mywateraccount.newarknj.gov and use the Sign Up link if this is your first time.
Open portalCreate login credentials
Enter your preferred email and create a password. Then link your water account on the Account Enrollment page.
Portal setup guideEnter account number
Use the water account number from your most recent Newark water bill.
Enter account numberMatch the phone number
If the portal says it cannot verify the phone number, call 973-733-6370 to update contact information.
Call customer serviceNewark Billing Cycle, Payment Window, Late Fee and Water Lien Risk
Monthly billing
Residential and commercial customers can expect a Newark Water and Sewer bill approximately every 30 days.
Read FAQ15-day payment window
Newark’s billing-cycle notice says customers receive bills by the 15th and have 15 days to pay after receiving the bill.
Billing-cycle noticeLate fee and liens
A 1.5% late payment fee begins 30 days after the billing date. Older unpaid balances can be transferred as water liens.
Late fee detailsHigh Newark Water Bill: Understand ADC Before You Panic
Newark bills water based on water that passed through the meter. Sewer is not separately metered; it is based on water consumption. The city divides total consumption by billing-period days to calculate Actual Daily Consumption, or ADC.
Inside leak check
- Running toilet or failed flapper.
- Leaking water heater or relief valve.
- Faucet, tub, washing machine or ice-maker line.
- Basement or service-line leak.
Outdoor use check
- Landscaping or lawn watering.
- Pool filling.
- Car washing or power washing.
- Hose left running.
Why sewer rises too
Newark says sewer charges are based on water consumption because sewer is not metered. Outdoor water use can still raise water and sewer bill calculations.
Billing FAQThis is not a bill-rate calculator. It helps you understand the daily-consumption pattern Newark describes in its FAQ.
Estimated Bill, Meter Access or Questionable Consumption
Why bills are estimated
Newark says estimates can happen when weather, inaccessible/obstructed meters or questionable consumption changes prevent a reliable actual reading.
Estimated bill FAQWho to call
If you receive an estimated bill, contact Customer Service at 973-733-6370.
Call 973-733-6370What to prepare
Have account number, service address, meter photo if safely visible, old bills, and any leak or repair evidence ready.
Check account portalUnpaid Newark Water Bill, Suspended Service or No Water
Check the shutoff valve first
If there is no water in the home, Newark says to check the property’s main shutoff valve before calling.
No-water FAQIf not past due, call field operations
For no water during Monday–Friday, 8 a.m.–5 p.m., call 973-733-3874.
Call 973-733-3874If after hours, call emergency
For after-hours or weekend water/sewer emergencies, call 973-733-3654, 973-733-3655 or 973-733-3656.
Call after-hours lineIf past due, pay balance and fees
Newark says if the account is past due, the delinquent balance and fees must be paid in full before service is restored.
Pay balanceUse this call script if service is suspended
Leaks, Water in Street, Sewer Backup, Odor or Pressure Problems
| Problem | What Newark says to do | Call / action |
|---|---|---|
| Water surfacing in road or street | Call the Emergency Call Center and provide location, cross streets and whether water is streaming or gushing. | 973-733-3654 / 3655 / 3656 |
| Underground or service leak | Newark investigates to determine whether the leak is on or off property. Homeowners are responsible for the line from the water main to property line and pipes within the house. | Leak responsibility FAQ |
| Sewer backup at lowest fixture | If lowest-level fixtures are backing up or service backs up even when not in use, contact Newark Water & Sewer to investigate. | Call emergency center |
| Sewer odor in more than one fixture | Add water to dry floor drains first. If odor is in more than one fixture, contact Newark Water & Sewer. | Sewer odor FAQ |
| Pressure problem throughout property | Check valves and PRV. If the low-flow problem is throughout the property, call Emergency Call Center. | 973-733-3654 / 3655 / 3656 |
Close Newark Water Service for Vacancy, Fire or Owner Change
Owner or authorized agent must request
Newark says account closure requests can only be made by owner of record or authorized agent.
Read termination FAQSubmit request with owner ID
Submit in writing by fax, email, mail or in person. Include contact phone number so the Meter Department can schedule meter removal.
Email requestKnow minimum charges can continue
If the owner wants the meter to remain on the property, Newark says minimum monthly charges will continue although service has been terminated.
Call 973-733-6370Fireline is separate
If the property has a fireline, it remains active and billed unless separately terminated under Newark’s process.
Fireline ruleNewark Water Bill Assistance and Shutoff-Prevention Resources
New Jersey Shares MCAP
Newark Water & Sewer says NJ Shares’ Municipal Customer Assistance Program offers assistance to income-qualified households in temporary financial crisis needing water/sewer payment help.
Newark assistance noticeNJDCA Winter Termination
Newark shared NJDCA Winter Termination assistance information for eligible families with electric, sewer and water/wastewater utility bills.
Winter assistance noticeCall before balance becomes a lien
If you cannot pay, call billing at 973-733-6370 and ask what amount is due, whether penalties apply and whether any current assistance path is available.
Call billingNew Water Connection, Hydrant Meter, Permit or Inspection
This section is for owners, contractors, developers or property managers. It is not the normal monthly bill path.
Permit office first
Newark says the Permit and Inspections Office is the starting point for work affecting public water or sewer systems.
Permits and pricesHydrant meter
Newark’s permit/prices page lists hydrant meter application, deposit, daily rental and key rental items for project use.
Hydrant meter feesNewark Water & Sewer Office Map and Visit Plan
For billing and in-person payment, use City Hall at 920 Broad Street / 920 Mayor Kenneth A. Gibson Blvd., Newark, NJ 07102. Payment room details in the payment page list Room 117 for Water & Sewer customer payments.
Bring
Bill, account number, property address, ID, payment method, confirmation numbers, meter photos, leak evidence or owner authorization.
Payment method warning
For in-person payment, Newark says cash, cashier’s check or money order only. No personal checks or in-person credit/debit cards.
Drop box note
Include the bill, account number and property address on cashier’s check or money order. Do not drop cash.
Official Newark Water Bill Links Used in This Guide
Newark Water Bill FAQ
How do I pay my Newark water bill online?
Use the official My Water Account portal at mywateraccount.newarknj.gov. Newark says online billing is available 24/7 and accepts e-check or credit/debit card payments for a small convenience fee.
Can I pay a Newark water bill without creating an online account?
Yes. Newark’s portal guide says QuickPay lets customers pay without signing in by entering the water account number and the last name listed on the account.
What is the Newark water bill phone payment number?
Call 973-733-6370 and press option 1 to pay a Newark water/sewer bill by phone with a credit/debit card.
Where can I pay my Newark water bill in person?
Pay at the Water & Sewer office in City Hall, 920 Broad Street, Room 117, Newark, NJ 07102. Newark says in-person payments are cash, cashier’s check or money order only.
Does Newark accept personal checks for water bills?
Newark says personal checks are not accepted for water/sewer bill payments. Use the official online portal, phone payment, cash, cashier’s check or money order depending on payment path.
When does Newark add a late fee to water bills?
Newark’s billing-cycle notice says a 1.5% late payment fee is added starting 30 days after the billing date.
Who do I call for a Newark water or sewer emergency?
For after-hours and weekend water/sewer emergencies, call 973-733-3654, 973-733-3655 or 973-733-3656. During weekday business hours for field operations, call 973-733-3874.
Why is my Newark water bill estimated?
Newark says estimated bills can happen when weather, an inaccessible or obstructed meter, or questionable changes in consumption prevent a reliable actual reading. Call Customer Service at 973-733-6370.
Why did sewer charges rise when I used water outside?
Newark says sewer is not separately metered and sewer charges are based on water consumption. Outdoor use such as landscaping, pool filling, car washing or power washing can raise actual daily consumption and billed water/sewer rates.
Is there assistance for a Newark water bill?
Newark Water & Sewer has shared New Jersey Shares MCAP information for income-qualified households in temporary financial crisis needing electric and/or water and sewer payment assistance.