Hillsborough County Water Bill Help Center for Payment, Shutoff Risk and High Bills
Use this guide if you need to pay a Hillsborough County Water Resources bill, fix an online payment issue, start or move service, respond to a final notice postcard, request a pay plan, report a high bill, ask for a leak adjustment, or check 2026 watering restrictions.
This page is for county Water Resources customers in unincorporated Hillsborough County. It is not for City of Tampa, Temple Terrace, Plant City, Hillsborough NC, Hillsborough CA, or a private utility account.
Fast answer: Hillsborough County Water Resources customers can pay online through the county’s GovOne water bill portal, pay by phone at 813-307-1000, mail a check or money order to P.O. Box 89637, Tampa, FL 33689, pay in person at the Brandon Customer Service Center, use approved bill-pay kiosks, or pay cash at a Florida Amscot location.
Urgent final notice rule: Hillsborough County says final notice postcards are mailed through USPS. If payment is not received by the due date, water service may be shut off. To restore service, the full balance plus any applicable fees must be paid, and reconnection is the next business day after payment is received.
Hillsborough County Water Bill Quick Facts
Hillsborough Water Bill Action Board: Click the Right Official Link
Most visitors need one specific action. Start with the card that matches the problem, then use the official link inside that step.
I need to pay or view my bill
Use the official GovOne Water Resources portal. Your login ID is your account number if you are viewing the bill online.
Open pay / view portalI received a final notice postcard
Use the 24/7 online or phone payment option, then call 813-307-1000 if you need to confirm service status.
Read final notice rulesMy bank bill pay did not post
The county reported delays/rejections for some payments through financial-institution online bill pay after May 8, 2026. Verify the payee, account number and recurring setup.
See bank bill-pay warningI need a pay plan
Call 813-307-1000 between 8 AM and 5 PM, Monday–Friday. For Credit Management Team assistance, use extension 43800.
Open pay plan pageI need to start, stop or move service
If service must start within 1–2 business days, do not use the online form; call 813-307-1000 instead.
Open service request pageI have a leak or unusual bill
Read the meter, check the leak dial, then call 813-307-1000 or submit a leak adjustment after repairs are made.
Request leak adjustmentHow to Pay a Hillsborough County Water Bill
| Payment method | Official detail | Best use | Official action link |
|---|---|---|---|
| Online account portal | View bill, pay by credit/debit card or one-time ACH, set recurring autopay and access account information. | Best for most customers, especially if the due date is close. | Open GovOne portal |
| Pay by phone | Call 813-307-1000. Card and one-time ACH payments are available 24/7 through the automated account system. | Best when online login is not working. | See phone-pay details |
| Send check or money order to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. | Only when the due date is not close. County says mail 5–10 days before due date. | Confirm mailing address | |
| Brandon office | Pay at Water Resources Customer Service Center, 332 N. Falkenburg Rd., Tampa, FL 33619, Monday–Friday, 8 AM–5 PM. | Best for account questions, drive-through payment, document help or urgent account review. | Open Brandon location |
| County kiosks | Bill-pay kiosks are listed at Brandon, Jimmie B. Keel Library, Maureen B. Gauzza Library and South Shore Library. | Best for kiosk users who want an official payment location. | See kiosk locations |
| Florida Amscot | Authorized Florida Amscot payments made by 8 PM post to the account at 8 AM the next business day. Payment method is cash. | Best for cash payment when you use an authorized Florida Amscot location. | Read Amscot rule |
Bank Bill-Pay Warning for Hillsborough Water Customers
Issue reported after May 8, 2026
The county reported that some customer payments initiated through financial institutions were delayed or rejected before reaching Water Resources.
Read official noticeVerify account number
Confirm Hillsborough County Water Resources is still an active payee and that your water account number is entered correctly.
Find account number on billCall if submitted but not credited
If the bank says the payment was submitted on time but it is not credited to the water account, contact Water Resources at 813-307-1000.
Payment help pageFinal Notice Postcard, Shutoff Risk and Reconnection Timing
Final notice postcard
The county mails final notice postcards through the U.S. Postal Service.
See final notice processPossible shutoff
If payment is not received by the due date, water service may be shut off.
Read service interruption ruleNext business day restore
To restore service, full balance plus applicable fees must be paid. Reconnection is the next business day after payment is received.
Pay / view accountCall script after final notice
Past-Due Pay Plan, Leak Extension and Hardship Discount
Custom pay plans
Water Resources says customers who have fallen behind can call 813-307-1000, Monday–Friday, 8 AM–5 PM, for custom pay plan help.
Open pay plansLeak review extension
If a leak-adjustment review is pending and the current balance is high, the utility may offer a reasonable pay extension with a 30% down payment.
Leak adjustment rulesHardship discount
Eligible account holders may reduce monthly water and/or wastewater base facility charges by up to $5 total per month.
Apply / read eligibilityStart, Stop or Move Hillsborough County Water Service
Need service in 1–2 business days?
Do not use the online form. The county says to call 813-307-1000 if you need new service within the next one to two business days.
Read service timingBudget setup fee and deposit
A $25 setup charge is billed when starting a new account or moving service. A deposit is required when starting service, but it may be waived if you pass a credit check.
See feesKnow service start/stop days
Service starts are performed Monday–Friday, 8 AM–5 PM. Service stops are performed Monday–Thursday, 8 AM–5 PM.
Check availability rulesMoving service?
Your account balance must be current before service can be moved to a new address.
Move service instructionsHow to Read a Hillsborough County Utility Bill
Account number
The account number is needed when sending payment online without the remittance slip.
Open bill guideDue date
The due date is the date the bill is due on or before. Payments posting after that date can trigger additional collection steps.
Find due date13-month usage graph
The bill includes a 13-month usage history graph that helps spot conservation changes or possible leaks.
Read usage graphHigh Hillsborough Water Bill Checklist Before You Pay or Dispute
Inside the home
- Running toilet or bad flapper.
- Faucet, shower, tub or under-sink leak.
- Water heater leak or overflow line.
- Ice maker, washer or water softener line.
Outside in Tampa Bay weather
- Irrigation ran outside the one-day restriction.
- Broken sprinkler head or misdirected spray.
- Pool filling or pressure washing.
- Wet ground near meter, yard line or irrigation valve.
On the bill
- Compare 13-month usage graph.
- Check past-due balance from prior cycles.
- Check miscellaneous charges and adjustments.
- Use the official water bill calculator.
High-bill call script
Leak Adjustment Process: What to Do Before Submitting
Read the meter first
The county says to write down the meter numbers before submitting a concern or calling customer service. The leak dial moving while water is off can indicate a leak.
Read meter instructionsRepair all leaks
The leak adjustment page says all leaks must be repaired, and the request must include details about the leak and how repairs were made.
Open leak formSubmit documentation
Complete all information in detail and submit required repair documentation with the application.
Leak adjustment requestKeep paying while under review
The county says customers remain responsible for all billings until written notification of leak adjustment credit or denial is received.
Read responsibility rule2026 Hillsborough County Watering Restrictions: One Day Per Week
Hillsborough County says Modified Phase III “Extreme” water shortage restrictions are in effect through October 1, 2026, unless conditions change. Cities of Tampa, Plant City and Temple Terrace may have their own rules, so verify your jurisdiction.
| Address ends in | Allowed watering day | Allowed time | Official link |
|---|---|---|---|
| 0 or 1 | Monday | Midnight–4 AM or 8 PM–midnight, once on the designated day | Watering days |
| 2 or 3 | Tuesday | Midnight–4 AM or 8 PM–midnight, once on the designated day | Watering days |
| 4 or 5 | Wednesday | Midnight–4 AM or 8 PM–midnight, once on the designated day | Watering days |
| 6 or 7 | Thursday | Midnight–4 AM or 8 PM–midnight, once on the designated day | Watering days |
| 8 or 9 | Friday | Midnight–4 AM or 8 PM–midnight, once on the designated day | Watering days |
| Common / no address / mixed address | Friday | Same irrigation windows, unless another rule applies | Restriction extension |
Rates, Calculator, Deposits and Account Review
Current rates
Use the official Water Rates & Fees page for water, wastewater, reclaimed service and connection fee schedules.
Open rates & feesWater bill calculator
The county calculator estimates charges when you enter monthly potable water gallons used.
Use calculatorIrrigation calculator
Use zones, days and minutes to estimate irrigation gallons in a month.
Use irrigation calculatorDeposit review
Payments after the due date can trigger additional collection processes and result in a deposit increase review.
Payment rulesWater Quality, Emergencies and Correct Phone Numbers
After-hours emergency
For after-hours and weekend emergencies, call 813-307-1000.
Customer resourcesWater quality complaint
For water quality complaints, the county lists 813-264-3835.
Quality phone listWater violation reporting
The Water Violations Reporting Hotline is listed as 813-224-8993.
Violation hotlineBrandon Water Resources Customer Service Center Map and Visit Plan
Use the Brandon Customer Service Center for walk-in services, drive-through payment services, bill inquiries, start/stop/move service, account updates, new development utility impact/connection fee payments and official water bill payments.
Bring
Bill, account number, photo ID, payment method, final notice postcard, leak repair proof, and service start/stop address details.
Ask before leaving
“Is this payment posted to my account, is service safe from interruption, and does any balance, fee or deposit review remain?”
Location detail
Water Resources Customer Service Center, 332 N. Falkenburg Rd., Tampa, FL 33619. Hours: Monday–Friday, 8 AM–5 PM.
Official Hillsborough County Water Links Used in This Guide
Hillsborough County Water Bill FAQ
How do I pay my Hillsborough County water bill online?
Use the official GovOne Hillsborough County Water Resources portal. The portal lets customers view account information, make card or ACH payments, sign up for email bill notification, set autopay, request a payment extension and update account contact details.
What phone number do I call to pay or ask about my water bill?
Call Hillsborough County Water Resources Customer Service at 813-307-1000. The same number is used for automated account information, pay-by-phone, customer service and after-hours/weekend emergencies.
Where do I mail a Hillsborough County water bill payment?
Mail check or money order payments to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. The county says to mail 5 to 10 days before the due date to allow processing time.
Where can I pay in person?
The Brandon Water Resources Customer Service Center is at 332 N. Falkenburg Rd., Tampa, FL 33619, Monday through Friday, 8 AM to 5 PM. The county also lists kiosks and Florida Amscot cash payments as options.
What happens after a final notice postcard?
The county mails final notice postcards through USPS. If payment is not received by the due date, water service may be shut off. To restore service, the full balance plus applicable fees must be paid, and reconnection is the next business day after payment is received.
Can I get a payment plan for a past-due water bill?
Yes. Hillsborough County says Water Resources customers who have fallen behind can call 813-307-1000 during business hours to discuss custom pay plans. Customers should keep paying current monthly charges plus the agreed past-due amount.
How do I start, stop or move water service?
Use the official start/stop/move service page, call 813-307-1000, or visit the Brandon Customer Service Center. If new service is needed within one to two business days, the county says to call instead of using the online form.
How much is the Hillsborough County setup charge?
A $25 setup charge is billed when starting a new account or moving service. A deposit is required when starting service, but it may be waived if the customer passes a credit check.
How do I request a leak adjustment?
Repair all leaks, gather documentation, then complete the official leak adjustment request form. The customer remains responsible for billings until written notification of leak adjustment credit or denial is received.
What are the 2026 watering restrictions in Hillsborough County?
Unincorporated Hillsborough County is under one-day-per-week watering restrictions through October 1, 2026 unless extended or changed. Address endings 0–1 water Monday, 2–3 Tuesday, 4–5 Wednesday, 6–7 Thursday and 8–9 Friday, during allowed early-morning or evening windows.