Broward WWS Bill Pay Guide for AccessBROWARD, Amscot, Phone and Service Help
This guide is for customers whose bill says Broward County Water and Wastewater Services or WWS. It explains how to pay online, call customer service, use authorized payment locations, start or stop service, read 2026 rates, and handle a past-due or disconnected account.
Start with the action board below. Each task includes the official Broward County link or phone number directly inside the step, so you can finish the job without searching again.
Fast answer: Broward County WWS customers can pay by official website, phone at 954-831-3250, cash at authorized Amscot locations, or at the Pompano Beach and Lauderhill WWS Customer Service Centers. First-time online users need an AccessBROWARD account and must link the WWS account before paying online.
Important: Broward County has many city utilities. If your bill is from Fort Lauderdale, Hollywood, Miramar, Pembroke Pines, Coral Springs, Pompano Beach city utility, or another local provider, do not pay through Broward WWS unless the bill specifically says Broward County Water and Wastewater Services.
Broward Water Bill Quick Facts
Broward WWS Action Board: Use the Right Official Link
Choose the task that matches your situation. This avoids the common mistake of using the online portal when you actually need a representative, payment center, service form, or restoration amount.
I need to pay online
Use Broward’s online utility bill system. First-time users must create an AccessBROWARD account and link the WWS account.
Open online paymentI want to pay by phone
Broward lists Pay By Phone at 954-831-3250. Use this if you cannot log in or need account status first.
Call 954-831-3250I need cash payment
Broward says WWS customers can pay by cash at authorized Amscot locations. Keep the receipt until the payment posts.
View payment locationsI need customer service
Call Customer Service for billing, account status, start/stop service, restoration questions, or payment help.
Open customer service pageI need start or stop service
Broward’s 311 knowledge base says to contact WWS at 954-831-3250 or water@broward.org for start/stop service help.
Open start/stop guidanceI need a service application
Use Broward’s service application forms page for new service, account changes, temporary water service, fire protection and related forms.
Open service formsHow to Pay a Broward Water Bill Online with AccessBROWARD
Open Broward’s online utility bill system
Start from the official WWS online payment page. Broward says secure payment is available by electronic check or credit card.
Open payment pageCreate or sign in to AccessBROWARD
First-time online payment users must create an AccessBROWARD account before they can link and pay a WWS account.
Sign in / registerLink the WWS account
Use the account number and service address from the bill. Do this before the due date because first-time linking may take longer than a normal payment.
Call if account will not linkSave proof after payment
Save the confirmation number, amount, date, payment method, WWS account number and screenshot. This matters if payment timing or restoration is urgent.
Check account helpAuthorized Broward WWS Payment Methods
Broward’s authorized payment page says WWS customers can only make payments through four listed methods. Use this section to avoid risky third-party payment pages.
| Payment method | Official Broward detail | Best for | Direct action |
|---|---|---|---|
| Website payment | Pay through WWS Customer Service / online utility bill system with AccessBROWARD. | Most customers, e-check, credit card, payment proof. | Pay online |
| Pay by phone | Broward lists Pay By Phone at 954-831-3250. | Customers who need payment help or cannot use the online portal. | Call 954-831-3250 |
| Amscot cash payment | Broward says WWS customers can pay by cash at any Amscot location. | Cash customers and customers without online access. | Open payment locations |
| Customer Service Center | Pompano Beach and Lauderhill customer payment centers are listed. | Customers needing walk-in payment, account help, or receipt support. | See centers below |
Past Due, Shutoff Notice or Disconnected Broward WWS Service
If service is already off or close to disconnection, do not guess the amount. Call first so you know whether the balance includes past-due charges, deposits, reconnect fees, or other required amounts.
Call before assuming payment restores service
Use 954-831-3250 to ask for the exact amount needed and whether the account is already in disconnect or restoration status.
Call customer serviceAsk which payment method posts fastest
For urgent accounts, confirm whether online, phone, customer center, or Amscot is best for your deadline.
Compare payment methodsUse 24-hour account status after hours
Broward says the same customer service number also provides 24-hour customer account status information.
Check account statusSave and follow up
After paying, keep the receipt and call again if restoration timing is urgent or the account status does not update.
Customer Service pageUse this call script
Start, Stop or Move Broward County WWS Service
Start service
Broward’s 311 help says to contact Broward County Water and Wastewater Services at 954-831-3250 or water@broward.org for utility service help.
Start/stop guidanceStop service
Do not only pay the current bill. Request stop service, confirm the final bill process, and save the confirmation before moving out.
Email Water@broward.orgUse forms when required
Broward’s service application page includes new service, account change, temporary water, fire protection, and other WWS forms.
Open service formsFY2026 Broward WWS Residential Rates Customers Should Know
Broward’s FY2026 rate page says the water and wastewater rates, fees and charges are effective for services rendered on or after October 1, 2025. The numbers below are planning details from the official schedule.
| Charge | FY2026 official amount | What it means |
|---|---|---|
| Customer charge | $5.49 per account, per month | Fixed monthly account charge for all customers. |
| Single-family residential water: 0–3,000 gallons | $2.14 per 1,000 gallons | Lower tier for basic use. |
| Single-family residential water: 4,000–6,000 gallons | $3.86 per 1,000 gallons | Moderate use tier. |
| Single-family residential water: 7,000–12,000 gallons | $9.04 per 1,000 gallons | High use gets more expensive quickly. |
| Single-family residential water: over 12,000 gallons | $10.95 per 1,000 gallons | Leaks or irrigation can push bills into this tier. |
| Single-family residential wastewater: 0–15,000 gallons | $5.48 per 1,000 gallons | Wastewater is a major part of many WWS bills. |
| 5/8-inch minimum monthly charge | Water $16.64; wastewater $26.52 | Minimum charge can appear even with low usage. |
High Broward Water Bill? Check These Before Calling
Indoor leak check
- Running toilet or worn flapper.
- Faucet or shower drip.
- Water heater leak.
- Pool fill, softener cycle, or guest usage.
Irrigation check
- Sprinkler timer changed.
- Broken sprinkler head.
- Outdoor hose or pressure washer use.
- Seasonal dry-period watering.
Bill-line check
- Customer charge.
- Water volume tier.
- Wastewater charge.
- Prior balance or late payment timing.
High-bill call script
Free Irrigation Evaluation and Conservation Help
Why outdoor use matters
Broward WWS says over half of home water use can go to outdoor irrigation. That makes sprinklers one of the first places to check after a bill spike.
Open WWS pageFree evaluation
WWS promotes a free irrigation evaluation through Broward’s NatureScape Irrigation Service for eligible WWS customers.
Find free irrigation linkBefore applying
Take photos of sprinkler zones, timer schedule, wet spots, broken heads, and recent bills. This helps explain your usage concern clearly.
Ask WWS about high usageBroward WWS Service Centers and Payment Locations
| Location / method | Official detail | Best use | Action |
|---|---|---|---|
| Pompano Beach Customer Service Center | 2555 West Copans Road, Pompano Beach, FL 33069; Mon–Fri 8am–5pm listed. | Walk-in customer service and bill payment. | Customer service page |
| Lauderhill Customer Service Center | 1491 NW 40th Ave, Suite 7, Lauderhill, FL 33313; Mon–Fri 8am–5pm listed. | Walk-in customer service and bill payment. | Payment locations |
| Call Center | 954-831-3250; Broward payment-location page lists 8:30am–1pm and 2pm–4:45pm for call center hours. | Account help, restoration amount, online payment help, service questions. | Call now |
| Amscot cash payment | Broward says WWS customers can pay by cash at any Amscot location. | Cash payment customers. | Open Broward list |
Broward WWS Forms: New Service, Account Change and Special Service
New service application
Broward provides fillable PDF service applications that can be printed and mailed with payment or brought to a customer payment center.
Open application formsAccount change
Residential and commercial account change request forms are listed on the official service application forms page.
Request account changeAfter form completion
Broward says after completing the application form, call WWS Customer Service at 954-831-3250 for further instructions.
Call after completing formsBroward WWS Map and Visit Plan
The main Broward WWS address is 2555 West Copans Road, Pompano Beach, FL 33069. Use this for map planning, but check the exact service center or payment method before driving.
Bring
WWS bill, account number, service address, photo ID, payment method, proof of payment, and any shutoff or restoration notice.
Ask
“Is my account current after this payment, and is any service action, restoration step, or final bill still pending?”
Check provider first
If your bill is from a city utility, use that city’s billing office. This page is only for Broward County WWS accounts.
Official Broward WWS Links
Broward Water Bill FAQ
How do I pay my Broward water bill online?
Use Broward County WWS’s official online utility bill system. First-time users must create an AccessBROWARD account and link the WWS account before paying online by electronic check or credit card.
What is the Broward County WWS customer service phone number?
Call 954-831-3250 for Broward County Water and Wastewater Services customer service, payment help, account questions, and service guidance.
What are Broward WWS customer service hours?
Broward’s customer service page lists hours as 8:30 a.m. to 4:45 p.m. The same number also provides 24-hour customer account status information.
Can I pay Broward WWS by phone?
Yes. Broward’s authorized payment page lists Pay By Phone at 954-831-3250.
Can I pay a Broward WWS bill with cash?
Yes. Broward says WWS customers can pay by cash at any Amscot location. Keep the receipt until the payment posts to your account.
Where are Broward WWS customer service centers?
Broward lists a Pompano Beach center at 2555 West Copans Road, Pompano Beach, FL 33069, and a Lauderhill center at 1491 NW 40th Ave, Suite 7, Lauderhill, FL 33313.
How do I start or stop Broward County water service?
Broward’s 311 help says to contact Broward County Water and Wastewater Services at 954-831-3250 or email water@broward.org for start or stop utility service assistance.
What should I do if my Broward WWS service is disconnected?
Call 954-831-3250 first. Ask for the exact amount required, which payment method posts fastest, and whether any restoration or follow-up step is needed after payment.
Why is my Broward water bill high?
Common causes include irrigation, leaks, toilet flappers, outdoor water use, wastewater charges, prior balance, or higher usage tiers. Compare usage, check for leaks, and call WWS if the bill still looks wrong.
Is every address in Broward County billed by Broward County WWS?
No. Broward County includes many city and municipal utility providers. Always check the provider name printed on your bill before using Broward WWS payment links.