Shreveport Water Bill Help Center for Online Pay, Account Login, Extensions and High Bills
This guide helps Shreveport customers pay a water bill, view the UMBS account portal, choose the fastest payment method during disconnect risk, request help, understand sewer AWC, open service, report leaks, and fix a high bill.
Each step includes the official city link or phone number beside the action, so users can finish the task without reading a long generic article or searching again.
Fast answer: Shreveport water and sewerage bills are billed monthly. The city’s UMBS system lets customers register for account management, make a one-time credit card payment, set up recurring bank draft, or make a one-time bank draft payment with no fee. If water is in danger of disconnection, the city advises making a credit card payment because it updates the quickest in the system.
Need an extension or need to report a payment? The city says to text “Hello” to 318-524-8794. For account questions, call Customer Service at 318-673-5510. For a water/sewer emergency, call 318-673-7600.
Shreveport Water Bill Quick Facts
Shreveport Water Bill Action Board: Click the Right Official Link
Use the card that matches your problem. This keeps the page practical and avoids sending users to a general city homepage.
I need to pay now
Use the official City of Shreveport water payment page. If disconnect risk is close, use credit card because the city says it updates quickest.
Open pay pageI need to view my account
Use the city’s water account portal to check account management options, balance, due date, and bill activity.
View water accountI need an extension
Text Hello to 318-524-8794 to file an extension with your water bill or report a payment.
See extension text noteI need account help
Call Customer Service at 318-673-5510. For balance and due date checks, call 318-673-5463.
Open customer FAQI cannot pay the full amount
Check SWAP assistance agencies and call early. Assistance may be approved up to two months of billings if eligibility is met.
Open SWAP assistanceI see a leak, main break or sewer overflow
Call the 24-hour water/sewer emergency line at 318-673-7600.
Emergency directoryHow to Pay a Shreveport Water Bill
| Payment method | Official detail | Best for | Official action |
|---|---|---|---|
| UMBS account registration | Register for complete account management in the Utility Management Billing System. | Customers who want account management and future payment control. | View my water account |
| One-time credit card | The city says credit card payment updates quickest when water is in danger of disconnection. | Urgent payment or shutoff risk. | Pay water bill |
| One-time bank draft | The city says citizens still have the option to make a one-time bank draft payment with no fee. | Non-urgent payment where fee savings matter. | Open payment options |
| Recurring bank draft | UMBS includes a recurring bank draft setup option. | Preventing missed monthly due dates. | Set up payment |
| Mail-in payment | Make check payable to COS-Water & Sewerage and mail to City of Shreveport, P.O. Box 30065, Shreveport, LA 71153-0065. | Non-urgent check payment. | Mail-in instructions |
If Your Shreveport Water Is in Danger of Disconnection
Use the quickest payment path
The city advises credit card payment when water is in danger of being disconnected because it updates quickest in the system.
Pay by official routeText for extension/report
Text Hello to 318-524-8794 to file an extension or report a payment.
Verify text optionCall if payment must clear today
Call Customer Service at 318-673-5510 or use the balance/due-date line 318-673-5463.
Customer Service FAQUse this call script
How to Request a Water Bill Extension or Report a Payment
Have account info ready
Keep the water account number, service address, customer name, payment date, and confirmation number nearby.
View accountDo not wait until the last minute
Extensions and payment reports work best before the account is already at the field-action stage.
Pay if urgentSave message proof
Screenshot the text conversation, payment confirmation, date, and any reference number.
Customer Service helpOpen New Water and Sewerage Service in Shreveport
Where to start
New accounts may be opened by visiting or telephoning Customer Service, Monday-Friday, 7:30am-5:30pm.
Open service infoService office
The Customer Service directory lists 2139 Greenwood Road, Shreveport, LA 71103 and phone 318-673-5510.
Customer Service listingDeposit rule
The city says a deposit is not required to establish service, but a one-time connection fee is charged. Deposits are required for disconnected accounts and previous customers with existing balances.
Read deposit ruleAverage Winter Consumption: Why Your Shreveport Sewer Charge May Change
AWC matters because residential wastewater charges are based on your Average Winter Consumption or current month’s usage, whichever is less.
How it is calculated
The highest and lowest months are removed. The remaining two months are averaged to determine the maximum sewerage charge.
Calculation exampleNo history?
If an account does not have history to calculate AWC, the city-set AWC is 6,000 gallons.
Verify no-history ruleHigh Shreveport Water Bill: Meter Reread, Usage Graph and Leak Checks
Check the usage graph
The city says the top-left graph on the bill shows this cycle, last month’s cycle and usage a year ago.
Usage graph FAQRequest a reread
If you think the meter reading is wrong, call 318-673-5510. Reread is free if the original reading is incorrect; if correct, a $20 charge applies.
Meter reread detailCheck private leaks first
Common leaks include running toilets, dripping faucets, washer connections, water treatment units, evaporative cooling units and sprinklers.
Private leak checklistHigh-bill call script
How to Check for a Private Leak Before Calling
Turn off all water
Turn off every indoor and outdoor tap, appliance, irrigation source and fixture.
Private leak methodRecord the meter reading
Write down the meter reading and return after two to three hours. If the reading changed, there may be a private leak.
Meter reading stepsWatch the leak triangle
Many meters have a red or blue triangle. If it moves while all water is off, that suggests a private leak.
Leak triangle infoDo the toilet dye test
Put food coloring in the toilet tank, wait 10-15 minutes without flushing, and check if color appears in the bowl.
Toilet leak testShreveport Water Assistance Program: SWAP
SWAP is designed to help eligible households with water and sewer bill payments. The city says applicants may receive assistance twice per year, and approved assistance may cover water and sewer bills not to exceed two months of billings.
| Agency | Hours listed | Location | Phone |
|---|---|---|---|
| Socialization Services | 9:00am-3:00pm, Mon-Thu | 3017 W 70th Street | 318-671-5800 |
| Caddo Community Action Agency | 8:00am-4:00pm, Mon-Fri | 625 David Raines Rd. | 318-425-2401 |
| Caddo Community Action Agency | 8:00am-4:00pm, Mon-Fri | 1729 Ford Street | 318-222-2436 |
Bring identification
SWAP criteria require proper identification such as a driver’s license, picture ID card or other acceptable ID.
Eligibility detailsBenefit proof
Eligibility may require proof of programs such as Food Stamp Program, FITAP, CCAP, KCSP or SSI.
Required documentsRepair leaks first
If leaks or non-code plumbing caused extraordinarily high bills, repairs must be made before assistance is provided.
SWAP repair ruleReport a Shreveport Water or Sewerage Emergency
24-hour emergency line
Call 318-673-7600 for 24-hour water or sewer emergency service.
Emergency directoryWater main break
The city asks citizens to report water main breaks around town to 673-7600.
Emergency informationNeed water turned off for repairs?
The city emergency page says to call 673-7600 if you are making repairs and need water turned off.
Water shutoff for repairsSewer Overflow Safety: What to Do Immediately
Call immediately
If you see a sewer overflow, call Water and Sewerage at 318-673-7600.
Sewer overflow FAQKeep people away
Keep people, children and pets away from the overflow area, especially near streets, parks, streams, creeks and rivers.
Safety guidanceIf contact happens
If anyone touches sewage overflow, wash hands thoroughly with warm, soapy water before handling food or touching others.
Overflow precautionsShreveport Water Billing Map and Visit Plan
Customer Service is listed at 2139 Greenwood Road, Shreveport, LA 71103. Government Plaza / city contact pages also list 505 Travis Street. Call first so you visit the correct office for billing, service, payment, or emergency help.
Bring for billing
Account number, service address, ID, payment confirmation, shutoff notice, or extension text proof.
Bring for high-bill help
Current bill, prior bills, meter reading, leak test notes, repair invoice, and photos if relevant.
Do not visit for emergencies first
Water/sewer emergencies should be reported by phone at 318-673-7600 for faster routing.
10 Shreveport Water Bill Attributes With Direct Answers
| Attribute | Direct answer | Official action |
|---|---|---|
| Online pay | Use the City of Shreveport UMBS water bill payment page. | Pay online |
| Account portal | Use “My Water Account” to view account details and manage billing. | View account |
| Disconnect risk | Credit card payment updates quickest according to the city. | Use pay page |
| Payment extension | Text “Hello” to 318-524-8794. | Verify text option |
| Customer Service | Call 318-673-5510. | Customer Service listing |
| Balance/due date | Call 318-673-5463. | Service info |
| Mail payment | P.O. Box 30065, Shreveport, LA 71153-0065. | Mail instructions |
| Emergency | Call 318-673-7600 for water/sewer emergencies. | Emergency contact |
| Assistance | SWAP may help eligible households twice per year. | SWAP page |
| AWC sewer charge | Residential sewer billing uses Average Winter Consumption or current usage, whichever is less. | AWC FAQ |
Official Shreveport Water Bill Links
Shreveport Water Bill FAQ
How do I pay my Shreveport water bill online?
Use the City of Shreveport Pay Your Water Bill page or the My Water Account portal. UMBS allows account management, one-time credit card payment, recurring bank draft and one-time bank draft payment.
Which payment method is fastest if my water may be disconnected?
The city advises using a credit card payment if water is in danger of being disconnected because it updates the quickest in the system.
How do I request a Shreveport water bill extension?
Text “Hello” to 318-524-8794 to file an extension with your water bill or report a payment.
What number do I call for Shreveport water billing customer service?
Call Customer Service at 318-673-5510. Customers may also check balances and due dates by calling 318-673-5463.
How often are Shreveport water and sewerage accounts billed?
All water and sewerage accounts are billed monthly by the City of Shreveport.
How is my Shreveport monthly water bill calculated?
The monthly water service includes a customer charge and a usage charge. The customer charge appears regardless of how much water is used, and the usage charge is based on water used during the month.
What is Average Winter Consumption on a Shreveport sewer bill?
Average Winter Consumption is calculated from November, December, January and February usage. The highest and lowest months are removed, and the remaining two months are averaged to determine the maximum residential sewerage charge.
Can I request a meter reread in Shreveport?
Yes. Call 318-673-5510 if you believe the reading is wrong. There is no charge if the original reading is incorrect; if it is correct, the city lists a $20 reread charge.
Who can help with a Shreveport water bill I cannot afford?
Check the Shreveport Water Assistance Program. Listed agencies include Socialization Services and Caddo Community Action Agency locations. Eligibility documents and program limits apply.
Who do I call for a Shreveport water leak or sewer emergency?
Call 318-673-7600 for 24-hour water or sewer emergencies, including city-side leaks, water main breaks, sewer overflows and urgent water/sewer problems.