Denver Water Online Payment Help for Bills, AutoPay, Past-Due Balance and High Usage
This guide helps Denver Water customers pay the bill safely, find the right login numbers, use one-time payment, call the correct phone number, stop service, report a leak, or ask for help before a balance becomes a shutoff risk.
Every task below includes the official action link, phone number, or page beside the step. Use it like a quick utility counter instead of scrolling through broad city pages.
Fast answer: Denver Water lets customers make a free one-time web payment by electronic check, ATM/debit card or credit card using the account number and customer ID from the top of the bill. American Express is not accepted. Customers can also pay by automated phone at 1-800-556-0292, call Customer Care at 303-893-2444, mail a check, or pay cash/PIN debit at participating Western Union locations.
Past-due warning: Denver Water says keeping a past-due water balance below $100 avoids turn-off risk. If your account is near a turn-off, lien notice, or special situation, call Customer Care instead of relying only on a third-party payment location.
Denver Water Bill Pay Quick Facts
Denver Water Action Board: Click the Right Official Step
Start here if you came from Google and just need the correct action, not a long article.
I want to pay once without making an account
Use the official one-time guest payment page. You need your Denver Water account number and customer ID from the top of the bill.
Open one-time paymentI want AutoPay, paperless billing or text reminders
Create or sign in to Denver Water Online. This is where you manage AutoPay, e-bill, water use and contact details.
Sign in / sign upI need to pay by phone
Use the automated payment line at 1-800-556-0292, or call Customer Care at 303-893-2444 for risky accounts.
See phone payment rulesMy account is past due
Keep the past-due balance below $100 to avoid turn-off risk. If a turn-off, lien notice or special issue exists, call Customer Care.
Pay or get helpI need water started, stopped or transferred
Call 303-893-2444 with the service address, billing address, phone number and start/end date.
Start/stop instructionsI have a leak or water emergency
Call 303-893-2444 during business hours. After hours, call 303-628-6801. For sewer emergencies inside Denver, call 303-446-3400.
Emergency contactsHow to Pay a Denver Water Bill Online
Use the official Denver Water payment page
Start from DenverWater.org so you avoid fake utility pages, phishing pages and payment links that do not clearly belong to Denver Water.
Open official pay pageFind the two numbers at the top of your bill
The one-time payment and online account setup both use your Denver Water account number and customer ID.
Account setup guidePick ACH, debit or credit
Denver Water says one-time web pay is free and accepts electronic check, ATM/debit card and credit card. American Express is not accepted.
Go to payment processorSave proof
Keep the confirmation number, date, payment amount, account number and card/bank last four digits. This matters if your account is close to turn-off.
Ask Customer Care if neededCreate a Denver Water Online Account Without Getting Stuck
Use this if you want recurring bill management instead of only a one-time payment.
| Step | What to do | Official link | Common issue |
|---|---|---|---|
| Before starting | Get your account number and customer ID from the printed bill. | Sign-up guide | Using only the service address instead of the customer ID. |
| Email verification | Enter email, complete reCAPTCHA and use the 6-digit code sent to your email. | Sign up | Code expires or email lands in spam. |
| Password | Create a 12–64 character password with at least three required character types. | Password rules | Password too short or missing number/symbol/case mix. |
| MFA | Denver Water Online uses multi-factor authentication by SMS or phone call. | MFA instructions | Verification code expires after 3 minutes. |
AutoPay, E-Bill, Pay-by-Text and Reminders
AutoPay
AutoPay can deduct payment from a credit/debit card or checking, savings or money market account.
Set up AutoPayE-bill
E-bill starts on the next billing cycle. Denver Water says notices come from ebill@denverwater.org.
Go paperlessText tools
Denver Water Online can support text reminders and pay-by-text options for easier bill tracking.
Manage text optionsPay by Phone, Cash, Mail or Customer Care
| Method | Official detail | Best for | Link / number |
|---|---|---|---|
| Automated phone | Available 24 hours a day. | Customers who want guided phone payment. | 1-800-556-0292 |
| Customer Care phone | Available Monday–Friday, 7:30am–5:30pm. | Turn-off risk, lien notice, account issue or special situation. | 303-893-2444 |
| Western Union | Cash or PIN-based debit at participating locations. Bring your statement. | Cash payment users. | Payment center rules |
| Pay by mail address: P.O. Box 173343, Denver, CO 80217-3343. | Non-urgent check payments. | Confirm mailing address |
Past-Due Denver Water Bill: What to Do Before Turn-Off Risk
Keep balance below $100
Denver Water says keeping your past-due balance below $100 avoids turn-off risk.
Make full or partial paymentCall for special situations
For turn-off risk, lien notice or special payment issues, call 303-893-2444 during regular business hours.
See official guidanceKeep proof
Save your receipt and ask if your payment cleared the at-risk balance. A submitted payment is not always the same as resolved risk.
Contact Customer CarePast-due call script
Need Help Paying a Denver Water Bill?
Contact Denver Water first
Customer Care representatives can help customers navigate payment options and unique circumstances.
Use Customer Care formCall Customer Care if urgent
Use 303-893-2444 for time-sensitive account help. Do not use the contact form for emergencies.
See bill help noteUse Mile High United Way 2-1-1
Denver Water partners with Mile High United Way 2-1-1. Dial 211, text your ZIP code to 898-211, or visit 211Colorado.org.
Search 211 ColoradoGather documents before applying
Have the bill, account number, service address, proof of income or hardship, phone number and any shutoff/lien notice ready.
Read assistance articleStart, Stop, Transfer Service or Request a Final Bill
For moving, selling, buying, tenant changes or final bills, Denver Water says to call Customer Care.
| Task | What Denver Water asks for | Best next step |
|---|---|---|
| Start service | Service address, billing address, phone number and start date. | Call 303-893-2444. |
| Stop service | Service address, billing address, phone number and end date. | Call Customer Care Monday–Friday. |
| Final bill | Private sellers, buyers, tenants and landlords should call Customer Care. | Open start/stop page |
| Title company transfer | Title company should submit the transfer request online; allow up to two business days. | Call 303-893-2444 if faster service is needed. |
High Denver Water Bill? Check Usage, Drought Pricing and Leaks
2026 drought pricing
Temporary drought pricing applies to outdoor water use through April 30, 2027, unless changed. Tier 1 essential indoor use is exempt.
Drought pricing pageTier 2 and Tier 3 charges
Residential Tier 2 drought charge is $1.10 per 1,000 gallons; Tier 3 drought charge is $2.20 per 1,000 gallons.
2026 ratesAverage winter consumption
Tier 1 is based on average winter consumption. Denver Water uses billed monthly water use from January through March to set the threshold.
Understand your billLeak Check and Water Emergency Steps
Turn off all water uses
Shut off faucets, irrigation, appliances and water-using fixtures. Then watch the water meter.
Official leak stepsCheck the meter after 30 minutes
If the sweep hand, number wheels, red triangle or gear-shaped indicator moves, water is still flowing somewhere.
Meter detailsClose the main shutoff valve
If the indicator stops, the leak is likely inside. If it keeps moving, it may be underground between meter and shutoff valve.
Leak guideAsk about leak adjustment after repair
Denver Water says you may qualify for a bill adjustment after a leak repair.
Leak adjustment infoSewer Charges and Liens for Denver Customers Inside City Limits
Denver Water may appear on the bill, but sanitary sewage service for Denver Water customers inside the City and County of Denver is handled by Denver’s Wastewater Management Division.
Sewer billing question
Denver Wastewater Management customer service is listed at 303-446-3500, Monday–Friday, 7:30am–4pm.
Denver wastewater page10 Denver Water Bill Pay Questions Answered Fast
1. Can I pay without an online account?
Yes. Use one-time guest payment with account number and customer ID.
2. Is web pay free?
Denver Water says one-time web pay is free by ACH, ATM/debit card or credit card.
3. Is American Express accepted?
No. Denver Water says American Express is not accepted.
4. What phone number pays the bill?
Use automated payment service at 1-800-556-0292.
5. What number handles billing problems?
Call Denver Water Customer Care at 303-893-2444.
6. What balance risks turn-off?
Denver Water says keeping past due below $100 avoids turn-off risk.
7. Where do I mail payment?
P.O. Box 173343, Denver, CO 80217-3343.
8. How do I start or stop service?
Call 303-893-2444 with service address, billing address, phone number and date.
9. Why is my 2026 bill higher?
Check Tier 2/Tier 3 outdoor use, drought pricing, leaks and winter consumption threshold.
10. Who handles sewer emergencies?
Inside Denver, emergency sewage service is listed at 303-446-3400.
Denver Water Address, Mail Address and Map
Use the map for Denver Water’s Administration Building. For bill payment by mail, use the pay-by-mail P.O. box, not the correspondence address.
Visitor note
Denver Water says visitors should check in at the lobby of the silver, six-story Administration Building facing West 12th Avenue.
Directions pageOfficial Denver Water Links Used in This Guide
Denver Water Bill Pay FAQ
How do I pay my Denver Water bill online?
Use Denver Water’s official one-time guest payment page or sign in to Denver Water Online. For guest payment, you need your account number and customer ID from the top of your bill.
Can I pay a Denver Water bill without creating an account?
Yes. One-time web pay lets you pay without saving your information for future payments.
What payment methods does Denver Water web pay accept?
Denver Water says one-time web pay accepts electronic check, ATM/debit card and credit card. American Express is not accepted.
What is the Denver Water automated payment phone number?
The automated payment processing service is 1-800-556-0292 and is available 24 hours a day.
What is Denver Water Customer Care’s phone number?
Call Customer Care at 303-893-2444, Monday through Friday, 7:30 a.m. to 5:30 p.m.
How can I avoid water turn-off for a past-due Denver Water bill?
Denver Water says keeping your past-due water balance below $100 will avoid a turn-off. If your account is at risk, call Customer Care for payment options.
Where do I mail a Denver Water payment?
Use Denver Water’s pay-by-mail address: P.O. Box 173343, Denver, CO 80217-3343.
How do I start or stop Denver Water service?
Call 303-893-2444 with the service address, billing address, phone number and start or end date for service.
Why is my 2026 Denver Water bill higher?
Check usage, Tier 2 or Tier 3 outdoor water use, drought pricing, leaks and average winter consumption. Temporary drought pricing adds $1.10 per 1,000 gallons to Tier 2 and $2.20 per 1,000 gallons to Tier 3.
Who do I call for a Denver Water emergency?
Call 303-893-2444 during regular business hours. After hours, call 303-628-6801. For 24-hour sewer emergencies inside Denver, call 303-446-3400.