Westland Water Bill Pay Guide for Online Payment, Phone Pay, AutoPay and Billing Help
Use this page when you need to pay a City of Westland water bill, find the correct phone number, compare payment options, understand 2026 water and sewer rates, report a main break, or get help with a high bill.
The steps below place the official action link beside each task, so you can pay, call, visit City Hall, enroll in paperless billing, request a refund, report a service-line material, or apply for water assistance without guessing.
Fast answer: City of Westland water and sewer bills are handled by the Finance Department’s Water Billing office. Pay online through the city-linked BS&A water bill portal, pay by phone through Point and Pay at 844-400-3556 with a 3% service fee, visit City Hall at 36300 Warren Road, use a drop box, or set up automatic electronic payment.
Most important local rule: AutoPay is not instant. Westland says it may take up to two billing cycles before automatic payments begin, and cancellation must be received at least 10 business days before the due date.
Westland Water Bill Quick Facts
Westland Water Bill Action Board: Click the Right Official Link
Start with the exact problem. Each card gives the action, the official link, and the local detail that matters.
I need to pay my water bill online
Use the city-linked BS&A online water bill portal. Keep your account details and payment confirmation.
Open payment portalI want to pay by phone
Call Point and Pay at 844-400-3556. Westland says this phone option has a 3% service fee.
Verify phone-pay ruleI need in-person help or a receipt
Visit City Hall during normal business hours or use one of the city drop boxes for payment drop-off.
Open Water Billing pageI want AutoPay so I stop missing bills
Submit the automatic payment authorization form, but keep paying manually until Westland confirms AutoPay is active.
Start AutoPay infoI see water running in the street
For immediate response during business hours, call 734-728-1770. After hours or weekends, call 734-722-9600.
Report main breakI cannot afford the balance
Westland participates with GLWA and Wayne Metro for low-income water bill payment assistance.
Open assistance pageHow to Pay a City of Westland Water Bill
| Payment method | Official detail | Best for | Official action link |
|---|---|---|---|
| Online payment | Westland links to a secure Water Bill Payment portal through BS&A. | Fast payment when you have account information ready. | Pay water bill |
| Phone payment | Call Point and Pay Automated Payment Service at 844-400-3556. | Paying without using the website. | Verify phone details |
| In person | Visit City Hall during normal business hours. | Receipt, account question, payment issue, or complex balance. | See office map |
| Drop box | Westland says customers can drop payment off at one of the city drop boxes. | After-hours drop-off when payment is not urgent. | Read payment options |
| Automatic electronic payment | Water and sewer bill can be paid automatically from a participating bank or credit union account. | Preventing missed due dates over future cycles. | Open AutoPay section |
Payment Fee and Safety Rules Westland Customers Should Know
Phone-pay fee
Point and Pay phone payments have a 3% service fee. On a larger balance, that fee can be noticeable.
Official phone-pay detailCard payments
The city Pay For page says taxes, water bills, inspections, permits and other invoices can be paid by credit or debit card, and fees may apply.
Open Pay For pageProof matters
Keep the account number, amount, date, confirmation number, and screenshot. This helps if the balance does not update as expected.
Pay and save receiptUse this if you paid but still see a balance
Westland AutoPay: Automatic Water and Sewer Bill Payment
Start with the authorization form
Westland says automatic bill payment lets your water and sewer bill be paid from a participating bank or credit union account.
Find AutoPay detailsExpect the bill before withdrawal
The city says you receive your statement at least 20 days before it is due, and the amount is withdrawn on the due date.
Read AutoPay rulesDo not stop manual payments too early
Westland notes it may take up to two billing cycles before automatic payments begin.
Confirm setup timingCancel at least 10 business days early
Cancellation requests must be received at least 10 business days before the due date to discontinue automatic withdrawals.
Cancel AutoPayPaperless Westland Water Bills: Useful, But Do Not Miss the Due Date
Electronic bill replaces paper
The city’s paperless form says the electronic bill is delivered instead of a paper water bill.
Sign up for paperless billsSpam filter warning
Westland tells customers to check that city email is not blocked by the email spam filter.
Read e-bill noteYou still must pay on time
The paperless form says you remain responsible for making sure the water bill is paid by the due date.
Open paperless formWestland 2026 Water and Sewer Rates: Simple Breakdown
Use this section to understand why a bill can rise even when usage feels normal. Westland lists usage rates and meter-size-based bi-monthly charges.
Water usage rate
Official listed water consumption charge: $4.77 per 1,000 gallons per quarter or any fraction thereof.
Open water ratesSewer usage rate
Official listed sewage disposal rate: $6.96 per 1,000 gallons per quarter or any part thereof.
Open sewer rates| Meter size | Bi-monthly water charge | Bi-monthly sewer charge | User note |
|---|---|---|---|
| 5/8″ | $25.25 | $26.50 | Common small residential-style meter size. |
| 3/4″ | $25.25 | $26.50 | Same listed charge as 5/8″. |
| 5/8 x 3/4″ | $25.25 | $26.50 | Same listed charge as small-meter category. |
| 1″ | $25.25 | $26.50 | Check your bill for meter size. |
| 1 1/2″ | $64.50 | $79.00 | Higher fixed charge category. |
| 2″ | $115.00 | $145.00 | Often larger service needs. |
| 3″ | $170.00 | $240.00 | Commercial or larger service planning. |
| 4″ | $270.00 | $375.00 | High fixed-charge category. |
| 6″ | $672.00 | $865.00 | Large service connection. |
| 8″ | $1,250.00 | $1,975.00 | Very large service connection. |
| 10″ | $2,500.00 | $2,900.00 | Largest listed meter-size category. |
High Westland Water Bill? Check These Before Calling
Inside the home
- Running toilet or worn flapper.
- Faucet, tub, laundry, or basement leak.
- Water heater relief valve or drain issue.
- Humidifier, ice maker, or softener line.
Outside the home
- Hose left on.
- Irrigation schedule changed.
- Wet spot near the meter area.
- Seasonal outdoor usage increase.
Meter and reading
- Westland meters connect wirelessly to the city.
- Wireless reads help identify usage issues faster.
- Ask Water Billing to review account usage.
- Ask Public Service if meter repair is needed.
High-bill call script
Report a Westland Water Main Break or Active Street Leak
Billing questions go to Water Billing. Water running in the street, suspected main breaks, hydrant issues, or urgent public-water problems go to Public Service.
Business hours
For immediate response during business hours, call 734-728-1770 to speak with department staff.
Official main break pageAfter hours / weekends
For immediate response after hours or on weekends, call 734-722-9600 to report through the Police Department route.
After-hours instructionsOnline or email
Westland also allows reporting through the online water main break form, Click and Fix app, or by emailing dps@cityofwestland.com.
Use report optionsWestland Water Service Line Self-Reporting: Lead, Copper, Steel or Plastic
This section helps users who are not just paying a bill but trying to understand service-line material and drinking-water safety steps.
Find your water meter
Westland says the meter is usually in a basement, crawlspace, or garage. You check the pipe between where it enters the building and the meter.
Read test stepsScratch carefully
Scratch like a lottery ticket with a key or coin. If painted, expose a small metal area with sandpaper. Do not use a knife or create a hole.
Check material guideUse the magnet test
Magnet sticks = steel. Shiny silver and magnet does not stick = possible lead. Coppery color = copper. Blue plastic pipe = plastic.
Use city guidanceSubmit the online form
The form asks for contact details, pipe material answers, and two photos: full meter/piping and close-up of piping.
Submit self-report formWestland Water Bill Assistance: WRAP, GLWA and Wayne Metro
WRAP assistance
Westland says it partners with Great Lakes Water Authority and Wayne Metropolitan Community Action Agency to help low-income residents apply for water bill payment assistance.
Open WRAP pageWhat to prepare
Have your current bill, account number, service address, ID, income details, household details, and shutoff or past-due notice if applicable.
Open Wayne MetroCall billing too
Assistance can take time. Call Water Billing at 734-467-3175 to ask what is needed to keep the account current while you apply.
Water Billing contactRequest a Westland Water Bill Refund for Overpayment
Refund reasons
The form lists reasons such as double payment, overpayment, credit reimbursement, water escrow bond, or other.
Open refund formProof required
Westland says to include/upload a cancelled check or paid receipt for the disputed payment.
Submit refund requestRefund timing
The refund form says to allow 30 to 90 days for reimbursement after review.
Check refund detailsWestland Water Billing Office Map and Visit Plan
Water Billing, Finance, Public Service and City Hall contacts point to 36300 Warren Road, Westland, MI 48185. Call before visiting if your issue is urgent or if you need the right department.
Bring for billing
Water/sewer bill, account number, service address, payment confirmation, refund proof, or AutoPay form details.
Bring for service-line help
Meter photos, pipe close-up photos, scratch/magnet test results, and the service address.
Call before emergencies
Main breaks should be reported by phone for immediate response, not handled as a billing office visit.
10 Westland Water Bill Attributes With Direct Answers
| Attribute | Direct answer | Official action |
|---|---|---|
| Online payment | Use the city-linked BS&A water bill portal. | Pay online |
| Phone payment | Call Point and Pay at 844-400-3556. | Verify phone pay |
| Phone-pay fee | Point and Pay charges a 3% service fee. | Read fee note |
| Billing phone | Water Billing is 734-467-3175. | Open contact details |
| Office address | 36300 Warren Road, Westland, MI 48185. | View map |
| Office hours | Monday through Friday, 9am to 5pm. | Confirm hours |
| Water rate | $4.77 per 1,000 gallons per quarter or fraction. | See rates |
| Sewer rate | $6.96 per 1,000 gallons per quarter or part. | See sewer rate |
| Main break | Call 734-728-1770 during business hours; 734-722-9600 after hours/weekends. | Report main break |
| Assistance | WRAP assistance is through Westland’s partnership with GLWA and Wayne Metro. | Open assistance page |
Official Westland Water Bill Links
Westland Water Bill FAQ
How do I pay my Westland water bill online?
Use the City of Westland Water Billing page or Pay For page, then open the city-linked BS&A Water Bill Payment portal. Keep the payment confirmation after submitting.
What is the Westland water bill phone payment number?
Call Point and Pay Automated Payment Service at 844-400-3556. Westland says Point and Pay charges a 3% service fee for this option.
What is the Water Billing phone number in Westland?
Water Billing is listed at 734-467-3175. Use this number for water/sewer account questions, payment questions, AutoPay, paperless billing and billing help.
Where is the Westland Water Billing office?
The Water Billing office is at City Hall, 36300 Warren Road, Westland, MI 48185.
What are Westland Water Billing office hours?
Westland lists Water Billing hours as Monday through Friday, 9am to 5pm.
Can I set up automatic payment for my Westland water bill?
Yes. Westland offers automatic electronic payment from a participating bank or credit union account. The city says it may take up to two billing cycles before automatic payments begin.
How do I cancel automatic Westland water bill payment?
Use the official cancellation form. Westland says the written cancellation request must be received at least 10 business days before the due date to discontinue automatic withdrawals.
How do I report a Westland water main break?
During business hours, call 734-728-1770. After hours or on weekends, call 734-722-9600. Westland also allows online, Click and Fix app, or email reporting through dps@cityofwestland.com.
Where can low-income Westland residents get water bill help?
Westland participates in the Water Residential Assistance Program with Great Lakes Water Authority and Wayne Metropolitan Community Action Agency to help low-income residents apply for water bill payment assistance.
What are Westland’s listed 2026 water and sewer usage rates?
Westland lists water consumption at $4.77 per 1,000 gallons per quarter or fraction, and sewage disposal at $6.96 per 1,000 gallons per quarter or part. Meter-size-based bi-monthly charges also apply.