Flint Water Bill Help Center for Payments, Shutoff Notices, Leaks and Account Questions
This guide is built for Flint residents who need one clear next step: pay a water bill, confirm a shutoff notice, call the right office, report dark water or a leak, request service-line replacement, apply for help, or stop service when moving.
Use the action cards first. Every major step includes the official City of Flint link, phone number, address, or office route so you can act without guessing.
Fast answer: For Flint water bill questions, call Customer Service at 810-766-7015 or visit 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. Flint lists online utility payment through its official Pay Water Bill page and pay-by-phone at 877-524-0361. If you are paying a shutoff notice on or after the due date, contact Customer Service to confirm the payment and correct amount before assuming service is safe.
Emergency split: Billing questions do not go to the emergency line. Use 810-766-7202 for water emergencies and 810-766-7079 for sewer emergencies.
Flint Water Bill Quick Facts
Flint Water Bill Action Board: Click the Right Official Step
Start here. Choose the situation that matches your problem, then use the official link or phone number in that card.
I need to pay a normal bill
Use the City of Flint Pay Water Bill page, then follow the official InvoiceCloud payment route.
Open pay pageI have a shutoff notice
Call 810-766-7015 before relying on a payment. Flint says shutoff-notice payments on or after the due date must be confirmed with Customer Service.
Read shutoff payment ruleI want to pay by phone
Use the official pay-by-phone number listed by Flint Customer Service: 877-524-0361.
Call pay-by-phoneI need in-person help
Go to Flint Customer Service at City Hall: 1101 S. Saginaw St., 1st Floor, Flint, MI 48502.
Open Customer ServiceI want drive-thru bill pay
Use the City of Flint Service Center at 4805 Clio Road. Drive-thru bill pay is listed Tuesday–Friday, 10am–6pm, and Saturday, 10am–2pm.
Open Clio Road centerI need water bill help
Check Flint’s assistance page first. It lists WRAP, Catholic Charities filtered water, and MDHHS assistance contacts.
Find assistanceI see dark water, ground leak or hydrant issue
Call the Water Service Center emergency number: 810-766-7202. It is monitored 24/7 for emergency response.
Call water emergencyI need service-line replacement
Flint says free replacement is available when non-copper service-line materials are found, and your water bill does not need to be current.
Request replacementHow to Pay a Flint Water Bill Without Using the Wrong Route
| Payment need | Best official route | What matters | Action link |
|---|---|---|---|
| Normal water/sewer bill | City Pay Water Bill page | Flint says online utility bill payment is available through InvoiceCloud. | Pay online |
| Phone payment | 877-524-0361 | Use the official pay-by-phone number listed by Customer Service. | Call 877-524-0361 |
| Account balance question | Customer Service | Call 810-766-7015 for balance, billing, payment confirmation or account questions. | Call Customer Service |
| Cash payment to restore service | Customer Service Center | Flint says cash payments to restore water service should be made in person at 1101 S. Saginaw St., Room 102. | See City Hall map |
| Drive-thru payment | Clio Road Service Center | Use 4805 Clio Road during listed drive-thru bill pay hours. | Open Service Center |
Flint Shutoff Notice: The Rule You Should Not Miss
Call first
If paying a shutoff notice on or after the due date, Flint says you must contact Customer Service to confirm payment to avoid disconnection or additional fees.
Call 810-766-7015Online restore rule
Flint says credit/debit card payments only can be made online to restore water service. No e-checks are accepted on a shutoff notice.
Read official payment noteCash restore payment
Cash payments to restore water service should be made in person at the Customer Service Center, 1101 S. Saginaw St., Room 102.
Plan City Hall visitUse this before paying a shutoff notice
City Hall, Clio Road Drive-Thru and When to Use Each
Customer Service Center
Address: 1101 S. Saginaw St., 1st Floor, Flint, MI 48502.
Use for: billing questions, balance, shutoff notices, cash restore payments, documents, final bill, water affidavit, and account problems.
Open official Customer Service pageCity of Flint Service Center
Address: 4805 Clio Road, Flint, MI 48504.
Drive-thru bill pay: Tuesday–Friday, 10am–6pm; Saturday, 10am–2pm.
Open Clio Road pageFlint Water Bill Assistance: What to Check Before the Balance Gets Worse
If the bill is already late, contact assistance and Flint Customer Service in the same week. Assistance review can take longer than a payment deadline.
WRAP
Flint lists the Water Residential Assistance Program as a two-year program for eligible low-income homeowners to help with water bills, conservation, and self-sufficiency.
Open Flint assistance pageGCCARD / local assistance
Flint has listed water bill assistance through GCCARD for eligible Flint and Genesee County residents. Past program details included required ID, income proof, and a past-due water bill.
Read assistance noticeMDHHS and household help
Flint’s assistance page lists MDHHS for utilities, food, housing, finances and more. Phone listed: 810-760-7300.
See listed resourcesDocuments to prepare
- Current Flint water/sewer bill.
- Past-due or shutoff notice if available.
- Photo ID for adults in the household.
- Social Security numbers/cards when required.
- Proof of household income for the past 30 days.
- Lease if the water bill is in a landlord’s name.
- DHHS benefit summary or notice of case action if applicable.
What to ask
- Can assistance stop shutoff before my deadline?
- Do I need a payment arrangement while applying?
- What amount is required today?
- Can I get written proof that an application is pending?
- Should Customer Service be notified after assistance approval?
Water Problem or Sewer Emergency? Do Not Call the Billing Line First
| Problem | Official route | Phone | What to say |
|---|---|---|---|
| Dark water, water leaking from ground, running hydrant, urgent water issue | Water Service Center / Water Emergency | 810-766-7202 | Give nearest address, cross street, visible condition, and whether water is in the street, yard, basement, or near a hydrant. |
| Sewer backup, sewer overflow, urgent sewer concern | Sewer Emergency | 810-766-7079 | Explain whether sewage is backing up, where it appears, and whether it is inside or outside the property. |
| Water quality technical question | Water Treatment Plant / quality assistance | 810-787-6537 | Ask about water quality complaints, technical information, or water-level concerns listed by the city. |
| Bill, balance, payment, shutoff, final bill | Customer Service | 810-766-7015 | Use account number, service address, payment confirmation, and the specific bill date. |
Flint Free Water Service Line Replacement: What Bill Customers Should Know
This matters because Flint water searches often mix billing, lead pipes, filters, and service-line work. The replacement program has different rules than water-bill payment.
Inspection first
Flint says crews first excavate to see whether the service line is lead, galvanized steel, or another non-copper material.
Request service-line replacementNo-cost replacement
If non-copper service-line materials are present, Flint says replacement from the water main to the water meter is done at no cost to you.
Open official replacement pageBill does not need to be current
Flint says you need an active water account, but you do not need to be up-to-date on water bill payments to have the service line replaced.
Check eligibility note| Replacement detail | What Flint says | Practical homeowner/resident step |
|---|---|---|
| Adult permission | A homeowner or resident at least 18 must be home and give permission to excavate and replace. | Schedule for a day an adult can be present. |
| Water off time | Water may be shut off for 4 to 24 hours during replacement. | Store drinking water and plan laundry, cooking, bathing, and medical needs ahead. |
| After work flushing | The contractor flushes for 15 minutes; the resident should flush a second time for at least 15 minutes at highest flow after the contractor leaves. | Follow flushing instructions and keep filters in use. |
| Filter use | Flint says residents are provided filters/cartridges if they do not already have them and should continue using filters for at least 6 months after replacement. | Do not stop filter use the same day the line is replaced. |
| Questions | Service-line replacement office: 810-410-1133, weekdays 8am–5pm. | Call with scheduling, access, or replacement questions. |
Moving Out? Stop Flint Water Service and Protect the Final Bill
Open the official Water Termination form page
Use the City of Flint Water Termination page when you need to stop service or close the account after moving.
Open Water TerminationCall if the move is urgent
Call 810-766-7015 if the form does not load, closing is soon, the property sale is pending, or a final bill is needed quickly.
Call Customer ServiceGive the final-bill details
Have the service address, account number, move-out date, forwarding address, and responsible account holder ready.
Customer Service pageKeep proof
Save the termination request, final bill, payment confirmation, call notes, representative name, and move-out proof.
Open this guideHigh Flint Water Bill? Check These Before Calling
Inside leak checks
- Running toilet or old flapper.
- Dripping tub, faucet, or basement sink.
- Water heater leak or relief valve discharge.
- Ice maker, humidifier, or laundry line leak.
Property checks
- Vacant property still using water.
- Outdoor hose or spigot left open.
- Meter area wet or damaged.
- Recent plumbing, service-line, or restoration work.
Billing checks
- Was the previous bill unpaid?
- Is sewer included with water?
- Was the payment posted to the right account?
- Is there a shutoff, lien, or old account issue?
High-bill call script
Flint Water Bill Call Scripts That Save Time
Balance or payment confirmation
“I’m calling about water account [account number] at [service address]. Can you confirm the current balance, whether my recent payment posted, and whether any shutoff or fee is still pending?”
Assistance application pending
“I’m applying for water bill assistance. What amount is needed to keep the account safe while I apply, and should I bring or send proof that assistance is pending?”
Move-out / final bill
“I’m moving out of [address] on [date]. What do you need to stop water service, issue the final bill, and send it to my forwarding address?”
Water emergency report
“I’m reporting a water problem near [address/cross street]. The issue is [dark water/leak from ground/running hydrant]. It is affecting [street/yard/home/traffic].”
Flint Customer Service Map and Visit Plan
Use City Hall when you need account help, payment confirmation, cash restore payment, documents, or a final bill question. Use Clio Road when you mainly need drive-thru bill payment.
Bring
Water bill, account number, service address, photo ID, shutoff notice, payment method, confirmation numbers, and any assistance documents.
Ask before leaving
“Is my account current after this payment, and is any shutoff, fee, final bill, or old balance still pending?”
Clio Road drive-thru
For drive-thru bill pay, use 4805 Clio Road during the listed Tuesday–Friday and Saturday hours.
Official Flint Water Bill Resources Used in This Guide
Flint Water Bill FAQ
What is the City of Flint water bill phone number?
For billing, payment, account balance, shutoff notice, final bill, and water/sewer bill questions, call Flint Customer Service at 810-766-7015.
How do I pay my Flint water bill online?
Use the official City of Flint Pay Water Bill page. Flint routes online utility payment through its official payment system and notes special rules for shutoff-notice payments.
What is Flint’s pay-by-phone number?
The City of Flint Customer Service page lists 877-524-0361 as the pay-by-phone number.
What should I do if I have a shutoff notice?
Call Customer Service at 810-766-7015 for the correct amount needed. If you pay a shutoff notice on or after the due date, contact Customer Service to confirm the payment and avoid disconnection or additional fees.
Can I use e-check to restore Flint water service?
No. Flint’s official Pay Water Bill page says credit/debit card payments only can be made online to restore water service and no e-checks are accepted on a shutoff notice.
Where do I make a cash payment to restore Flint water service?
Flint says cash payments to restore water service should be made in person at the Customer Service Center, 1101 S. Saginaw St., Room 102, Flint, MI 48502.
Where is the Flint drive-thru water bill payment location?
The City of Flint Service Center is listed at 4805 Clio Road, Flint, MI 48504. Drive-thru bill pay hours are Tuesday–Friday, 10am–6pm and Saturday, 10am–2pm.
Who do I call for dark water, a ground leak or a running hydrant?
Call the Water Service Center / Water Emergency line at 810-766-7202. The city lists this number as monitored 24/7 for emergency response.
Who do I call for a sewer emergency in Flint?
Call 810-766-7079 for sewer emergencies. The City of Flint lists this number as monitored 24/7 for emergency response.
Can I get a Flint service line replaced if my water bill is not current?
Yes. Flint says you need an active water account for service line replacement, but you do not need to be up-to-date on payments. If non-copper service-line materials are present, replacement from the water main to the water meter is done at no cost to you.