Flint Water Service Stop Guide for Moving Out, Final Billing, Shut-Off Timing and Account Closure
Moving out of a Flint address is not finished until the water account is properly closed, the final reading or termination request is handled, and the final bill is sent to the right mailing address. If you only leave the property and forget the utility account, charges may keep building after your move-out date.
This guide explains how to cancel a City of Flint water bill, use the official Water Termination route, contact Customer Service, prepare the information they may ask for, handle a final bill, protect yourself as a tenant or landlord, and avoid confusion when the account has a shut-off notice, unpaid balance, or assistance application.
Moving out?
StopSubmit the water termination request or call Customer Service before your move-out date, not after the next bill arrives.
Need final bill?
AskConfirm the final billing date, final mailing address, account balance and whether any shut-off or old charge is pending.
Shut-off notice?
CallFlint says customers paying a shut-off notice on or after the due date must contact Customer Service to confirm payment.
Best first step before cancelling a Flint water bill
Write down your move-out date, account number, service address, forwarding address, phone number and email. Then either open the official Water Termination page or call Customer Service to confirm exactly how Flint wants your request submitted.
How to Cancel Flint Water Service When Moving Out
Flint’s official site includes a Water Termination page. Treat that as the starting point for a move-out, lease ending, account closure, or stop-service request. If the form does not load correctly on your phone, call Customer Service and ask for the correct submission method.
Open the official Water Termination page
Use the City of Flint website, not a third-party bill-pay page. This reduces the risk of sending move-out information to the wrong place.
Enter the service address exactly as it appears on the bill
Use the Flint service address from the bill, including apartment or unit number. A small address mismatch can delay final billing or leave the wrong account active.
Give a clear stop date and move-out date
Your stop date should match your lease ending date, closing date, or date you fully leave the property. If you still need water for cleaning or inspection, do not choose a date too early.
Add a forwarding address for the final bill
The final bill must reach you after you leave Flint or move to another Flint address. Use an address where you can actually receive mail, notices and payment reminders.
Call Customer Service after submitting if timing is urgent
If you are closing today, selling a property, ending a lease, or dealing with a shut-off notice, do not rely only on a form submission. Call and confirm the next step.
Tenant, Landlord or Property Seller: Who Should Stop the Flint Water Bill?
Move-out water billing can become messy when the person living at the address is not the same person listed on the account. Before stopping service, confirm who is responsible for the account and who is allowed to request termination.
| Situation | What to do | Documents to keep ready | Direct action |
|---|---|---|---|
| Tenant moving out | Confirm whether the water account is in your name or the landlord’s name before submitting anything. | Lease, move-out notice, forwarding address, account number if available. | Call Customer Service |
| Landlord ending tenant service | Verify what Flint requires before requesting termination or account changes. | Lease status, owner ID, property address, tenant move-out proof. | Open termination form |
| Home seller | Coordinate the final water bill with your closing date and title/closing agent. | Closing date, forwarding address, buyer/agent contact, account number. | Final bill steps |
| New buyer moving in | Ask Customer Service how to start or transfer the account so old balances do not confuse your new setup. | Purchase documents, ID, service address, move-in date. | Customer Service page |
Flint Water Final Bill: What to Confirm Before You Leave
The final water bill is the most important part of cancelling service. It should close the account through your last responsible date and send the remaining balance or credit information to the right address.
Final bill details to ask for
Keep these records
Ask if any balance must be paid before termination
If the account has a shut-off notice, past-due amount or payment plan, ask whether service can be closed before the balance is paid or whether payment must be handled first.
Pay only through official Flint payment options
Use Flint’s official payment route or phone payment number. If the bill involves a shut-off notice, Flint says you must contact Customer Service for the correct amount and confirmation.
Final bill call script
“I am moving out of my Flint address and need to stop water service. Can you confirm the termination date, final bill process, final mailing address, current balance, and whether any shut-off notice or fee is pending?”
Flint Water Move-Out Timeline: What to Do Before, During and After Leaving
A simple timeline helps you avoid paying for water after you have left the address. Use this even if your move is local within Flint.
7 to 14 days before move-out
Gather account details, lease or closing date, forwarding address and contact information. Check whether the water bill is current, past due or on shut-off notice.
3 to 7 days before move-out
Submit the Water Termination request or call Customer Service. Ask whether Flint needs anything else to close the account.
Move-out day
Keep proof that you left the property, return keys if renting, and take photos of fixtures if there was a leak or billing dispute.
After move-out
Watch for the final bill. If it does not arrive, call before the balance becomes older and harder to resolve.
If Your Flint Water Account Has a Shut-Off Notice Before Move-Out
Flint’s official payment page gives a clear warning: credit/debit card payments only can be made online to restore water service, no e-checks are accepted on a shut-off notice, and customers should contact Customer Service for the correct amount needed.
Correct amount
CallAsk Flint Customer Service for the exact amount needed when a shut-off notice is involved.
Online payment
CardFlint states credit/debit card payments only can be made online to restore water service.
Cash restore
In personCash payments to restore water service should be made at the Customer Service Center.
Past-Due Flint Water Bill Help Before Closing an Account
If you are moving out with a past-due Flint water bill, ask about assistance before the final bill becomes harder to manage. The City of Flint has published information about water bill assistance through GCCARD for eligible Flint and Genesee County residents.
| Resource | What it may help with | Documents commonly needed | Direct action |
|---|---|---|---|
| GCCARD / Local Water Utility Affordability information | Eligible residents may receive help toward late water and sewer bills when funding and program rules allow. | ID, income records, past-due water bill, lease if bill is in landlord’s name, DHHS documents if applicable. | Call 810-768-4675 |
| GCCARD main phone | Program information and eligibility direction. | Household and income details. | Call 810-232-2185 |
| Flint Customer Service Center | Account balance, payment posting, final bill and shut-off notice questions. | Account number, service address, ID, payment confirmation. | Call Customer Service |
How to Pay or Confirm a Flint Final Water Bill
Flint’s Customer Service department handles billing and collection of water and sewer bills. For normal payments, Flint provides online bill payment through InvoiceCloud and a pay-by-phone number. For shut-off notices or restoration, call Customer Service first.
| Payment / confirmation need | Best route | What to know | Direct action |
|---|---|---|---|
| Pay online | City of Flint pay water bill page / InvoiceCloud | Use the official city link before entering card details. | Open pay page |
| Pay by phone | 877-524-0361 | Use for phone payments when appropriate. | Call pay-by-phone |
| Ask about account balance | Customer Service at 810-766-7015 | Best for final bill, termination, shut-off notice and payment confirmation. | Call Customer Service |
| Cash payment to restore service | Customer Service Center, 1101 S Saginaw St Room 102 | Flint’s official pay page says cash restore payments should be made in person. | See map |
City of Flint Water Billing Contact, Office and Map
Use Flint Customer Service for water bill cancellation, final billing, payment questions, shut-off notice confirmation, water affidavit questions, and account-related billing documents.
Customer Service Center
Phone: 810-766-7015
Fax: 810-238-8481
Pay by phone: 877-524-0361
Location: 1101 S. Saginaw St., 1st Floor, Flint, MI 48502
Hours: Monday–Friday, 9 AM to 5 PM
Before you contact Flint
Map: Flint Customer Service Center
Call first if your issue is urgent, involves shut-off notice payment, or requires confirmation before a move-out closing.
Official Flint Water Bill Move-Out Resources
| Need | Official resource | Use it for | Direct action |
|---|---|---|---|
| Stop water service | Water Termination | Move-out, lease termination, water account closure and stop-service request. | Open form page |
| Customer Service | Customer Service | Water/sewer billing, collection, forms, final bills and account questions. | Call 810-766-7015 |
| Pay water bill | Pay Water Bill | Official payment guidance, shut-off notice warning and online payment link. | Open pay page |
| Water/sewer utility info | Utilities and Water | Water Service Center, water/sewer maintenance and utility background. | Open utilities page |
| Past-due assistance | Water bill assistance information | GCCARD / Local Water Utility Affordability program information. | Call 810-768-4675 |
Flint Water Bill Cancel and Move-Out FAQs
How do I cancel my Flint water bill when moving out?
Use the official City of Flint Water Termination page or call Customer Service at 810-766-7015. Have your account number, service address, move-out date and forwarding address ready.
What is the Flint water bill customer service phone number?
The City of Flint Customer Service phone number is 810-766-7015.
Where is Flint Customer Service located?
Flint Customer Service is located at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502.
What are Flint Customer Service office hours?
The official Customer Service page lists hours as Monday through Friday, 9 AM to 5 PM.
Do I need a forwarding address to stop Flint water service?
Yes, you should provide a forwarding address so the final bill, notices or payment confirmation can reach you after move-out.
Can I stop Flint water service online?
The City of Flint has an official Water Termination form page. If the form does not load or your move is urgent, call Customer Service at 810-766-7015.
What information should I have before requesting water termination?
Prepare your account number, service address, move-out date, forwarding address, phone number, email, and proof of lease ending or property sale if applicable.
What should I do if my Flint water account has a shut-off notice?
Call Customer Service before paying or closing the account. Flint says customers paying a shut-off notice on or after the due date must contact Customer Service to confirm payment and avoid disconnection or added fees.
Can I use e-check to restore Flint water service after a shut-off notice?
Flint’s official pay page says no e-checks are accepted on a shut-off notice. Contact Customer Service for the correct amount needed.
Where should cash payments be made to restore Flint water service?
Flint’s official pay page says cash payments to restore water service should be made in person at the Customer Service Center, 1101 S Saginaw St Room 102, Flint, MI 48502.
How do I pay a Flint final water bill after moving?
Use Flint’s official pay-water-bill page, pay by phone at 877-524-0361 when appropriate, or call Customer Service at 810-766-7015 to confirm the final balance and payment route.
Who should close the account, tenant or landlord?
The responsible account holder should contact Flint Customer Service. Tenants and landlords should confirm whose name is on the water account before submitting a termination request.
Can I get help with a past-due Flint water bill before moving?
Eligible Flint and Genesee County residents may be able to seek assistance through GCCARD or the Local Water Utility Affordability program. Flint lists 810-768-4675 for the Neighborhood Services Center Emergency Services Hotline and 810-232-2185 for GCCARD.
What should I keep after cancelling Flint water service?
Keep the water termination confirmation, final bill, payment confirmation, call notes, representative name, lease-end proof, move-out date and forwarding address record.
What if my final Flint water bill never arrives?
Call Customer Service at 810-766-7015 and verify the account status, final bill amount, mailing address and whether any balance remains open.