Westy Water Bill Portal Guide for Payments, Leak Alerts, Assistance and Account Help
This Westminster water bill guide is built for customers who need to pay fast, register for Westy Water, set leak alerts, use phone payment, mail a check, visit City Hall, transfer service, or ask for bill assistance.
Every section gives the exact official action link or phone number beside the step, so you can finish the task without guessing which city page, portal, form, or department applies.
Fast answer: Westminster, Colorado water customers can pay through the Westy Water portal, by automated phone at 303-658-2030, by mail to P.O. Box 17040, Denver, CO 80217-0040, or in person at City Hall, 4800 W. 92nd Avenue, Monday–Friday, 8am–5pm. Westy Water also lets customers monitor water use and set leak alerts.
Do this first: if your bill is higher than normal, do not only pay it. Open Westy Water, compare usage with the same month last year, check hourly/daily usage, and turn on leak alerts before the next cycle.
Westminster Water Bill Quick Facts
Westminster Water Bill Action Board: Use the Right Official Link
Start with the task that matches your situation. Each card includes the official action link or phone number.
I need to pay online
Use Westy Water to pay the bill, track billing history, monitor usage, and set bill or leak notifications.
Open Westy WaterI need to pay by phone
Call 303-658-2030. Have account number, customer number, ZIP code, and payment method ready.
Call 303-658-2030I cannot register or log in
Email Westy Water or call 303-658-2405 for support. Use the city instruction sheets if creating an account or adding payment.
Get registration helpMy usage looks high
Use the Westy Water dashboard to compare this month with last year and check hourly/daily water use.
Check usageI need bill assistance
Westminster lists bill credit, hardship, indoor efficiency, leak repair, and emergency home repair options.
See assistance programsI have a water/sewer issue
For all water and sewer-related questions and concerns, the city lists 303-658-2500.
Call 303-658-2500How to Pay a Westminster CO Water Bill Online
Open Westy Water
Use the city’s Westy Water portal to pay your utility bill, view water use, and manage billing alerts.
Open portalCreate or sign in to your account
If you are new, use the city’s registration instructions. If already registered, sign in and choose the correct service address.
Registration helpAdd a payment method
Use Payment Information under the Account tab to add, edit, or remove a saved payment method.
Payment method helpSave the confirmation
Keep the confirmation number, amount, date, account/service address, and payment method in case the account status does not update.
Pay / confirmPay by Phone: Westminster Automated Water Bill Line
Phone payment is useful when you cannot access the portal, but you should prepare the numbers before calling.
| Phone-pay step | What you need | Practical note |
|---|---|---|
| Call the payment line | 303-658-2030 | This is the automated 24-hour utility billing payment line. |
| Enter account number | Water account number, then # | Use the bill, not an old saved note, if the account changed. |
| Enter customer number | Customer number, then # | Keep the bill in front of you during the call. |
| Enter ZIP code | ZIP code, then # | Use the ZIP tied to the billing/service account. |
| Choose amount | Press 1 for current amount or 2 for a different amount | If paying partial, call a representative if you are trying to avoid collection or shutoff risk. |
| Choose payment type | Credit card, debit card, or e-check | Card requires expiration and CVV; e-check requires routing and account number. |
| Finish correctly | Reference / confirmation number | Do not hang up until you receive the reference or confirmation number. |
Pay by Mail, City Hall Cashier or Drop Box
Mail payment
Mail to P.O. Box 17040, Denver, CO 80217-0040. Include your payment stub and make checks payable to City of Westminster.
Verify mail instructionsCity Hall cashier
Pay inside City Hall at the cashier desk near the main entrance: 4800 W. 92nd Avenue. Hours are Monday–Friday, 8am–5pm.
See mapCity Hall drop box
The drop box is at 4800 W. 92nd Avenue, on the curb east of the building. Write account details clearly.
Confirm drop boxWesty Water Portal: More Than a Payment Page
Westminster’s strongest tool is not only online payment. It is the usage and leak-alert system that helps customers catch costly problems before the next bill.
Pay bill online
Make utility payments and track billing history in the secure portal.
Compare usage
View your current month’s water bill compared with the same month last year.
Hourly/daily use
Under Usage Overview, view monthly, daily, or hourly water consumption patterns.
Leak alerts
Turn on Leak Alert notifications so unusual continuous usage can reach your email.
Auto Pay, Fixed Monthly Payment and Saved Payment Methods
Auto pay
Under the Billing tab, choose Auto Payment. Westminster says customers can set up or stop auto payment there.
Auto pay instructionsFixed amount caution
A monthly fixed payment is a set dollar amount and withdrawal day. If not set correctly, it can cause late fees.
Read payment FAQFull balance auto pay
Automatic bill payment can pay the full balance due every month on the due date or up to 10 days in advance.
Open portalWater Bill Assistance in Westminster CO
Westminster lists multiple assistance paths for income-qualifying customers and households facing temporary financial hardship.
| Program | Official detail | Who should check it | Official action |
|---|---|---|---|
| Bill Credit Program | $300 credit applied as $25 per month for a 12-month period, if income guidelines are met. | Residential customers who qualify by income; LEAP customers automatically qualify according to the city. | See assistance details |
| Hardship Program | One-time credits may be available when the bill is unpaid at least 35 days from the bill date and qualifications are met. | Customers with short-term income interruption, job loss, injury, or medical emergency. | Check hardship option |
| Indoor Efficiency Program | Up to two free high-efficiency toilets and free indoor water-use inspections for income-qualified residents. | Customers whose old toilets or indoor fixtures may be wasting water. | Review program |
| Leak Repair Program | Free leak repair help may be available to income-qualified homeowners whose water meter reports a leak. | Homeowners with leak alerts or continuous high usage. | Find leak repair help |
| Emergency & Essential Home Repair | Up to $5,000 in eligible repairs for income-qualified, owner-occupied households. | Households needing plumbing, water heater, furnace, electrical, or accessibility repairs. | Open repair program info |
Assistance call script
Leak Alerts, Leak Credit and High Usage Help
Check the usage graph
Open Usage Overview in Westy Water and compare monthly, daily, and hourly usage.
Open usage dashboardLook for continuous water use
Continuous use for more than 24 hours can signal a leak. Check toilets, irrigation, humidifiers, water softeners, and outdoor spigots.
View leak alert helpTurn on leak notifications
Under Account > Notification Preferences, turn on Leak Alert and add the email address that should receive warnings.
Set leak alertAsk about leak credit
If you fixed a leak and the bill jumped, check whether a leak credit or assistance path applies to your account.
Apply / review leak creditRental Property, Title Company and Transfer of Service Rules
Westminster’s transfer rules matter for landlords, tenants, title companies, property managers, and buyers/sellers.
Title company status
For status only, contact a Utility Billing Representative at 303-658-2405, Monday–Friday, 8am–5pm.
Title company instructions$35 transfer fee
The city lists a $35 transfer fee included on the final bill and not subject to waiver.
Transfer detailRental timing
Rental property transfer requests can be submitted up to 7 days before move in/out. Requests outside that time frame will not be completed.
Rental transfer formHigh Westminster Water Bill Checklist
Indoor checks
- Toilet flapper or fill valve running silently.
- Water softener stuck cycling.
- Humidifier or ice maker line leak.
- Water heater or basement plumbing leak.
Outdoor checks
- Sprinkler zone running too long.
- Broken irrigation head.
- Hose bib left open.
- Wet soil near service line or meter area.
Portal checks
- Compare current month with same month last year.
- Open hourly/daily usage graph.
- Look for 24-hour continuous use.
- Turn on leak notifications for future warnings.
High-bill call script
Utility Bill Round-Up Program: Optional Help for Neighbors
What it does
The Round-Up Program rounds your monthly bill to the nearest dollar or lets you choose another contribution amount.
Where funds go
The city says contributions expand water utility bill assistance programs, including Hardship and Monthly Bill Credit support.
How it works
You can participate through payment methods such as online, Westy Water mobile portal, mail, or in person, and opt out anytime.
Westminster City Hall Map and Visit Plan
Use this for in-person utility payment, cashier help, drop-box location, or billing questions.
Bring
Water bill, account number, ID if needed, payment method, service address, and any leak or hardship documents.
Ask before leaving
“Is my account current now, and will I receive any confirmation by email or mail?”
Hours
City Hall hours are Monday through Friday, 8am–5pm. The city lists water/sewer issues at 303-658-2500.
Official Westminster Utility Links
Westminster Water Bill FAQ
How do I pay my Westminster CO water bill online?
Use the official Westy Water portal. It lets customers pay bills, track billing history, view water usage, and set alerts.
What is the Westminster water bill phone payment number?
The automated 24-hour utility billing payment line is 303-658-2030.
What information do I need for phone payment?
Have your account number, customer number, ZIP code, and card or bank account details ready. Do not hang up until you receive the confirmation number.
Where do I mail a Westminster water bill payment?
Mail payment to P.O. Box 17040, Denver, CO 80217-0040. Include the payment stub and make checks payable to City of Westminster.
Where can I pay in person?
Pay at the cashier desk inside City Hall, 4800 W. 92nd Avenue, Westminster, CO 80031, Monday through Friday, 8am–5pm.
Who do I call for Utility Billing help?
Call a Utility Billing Representative at 303-658-2405 during Monday–Friday, 8am–5pm.
Who do I call for water or sewer issues?
For all water and sewer-related questions and concerns, Westminster lists 303-658-2500.
Can Westy Water help detect leaks?
Yes. Westy Water lets customers monitor hourly, daily, and monthly water usage and set leak-alert notifications.
Does Westminster offer water bill assistance?
Yes. Westminster lists programs including a $300 Bill Credit Program, Hardship Program, Indoor Efficiency Program, Leak Repair Program, and Emergency and Essential Home Repair Program for qualifying customers.
What is the Westminster water service transfer fee?
The city lists a $35 transfer fee included on the final bill for title company or rental property transfer service requests, and says it is not subject to waiver.