Westminster Water Service Setup Guide for New Accounts, Move-In Transfers, Westy Water Login and First Bill
Starting water service in Westminster is more than paying the first bill. A new customer should confirm the service address, move-in date, account responsibility, tenant or owner status, final transfer timing, Westy Water portal access, payment method, leak alerts, and emergency contact information before the first billing cycle begins.
This guide explains how to set up a City of Westminster water account in 2026, how renters and property managers should handle service transfer, how to register for Westy Water, how to pay the first utility bill, how to set usage alerts, and what to do if you are moving into a rental, buying a home, or transferring from another Westminster address.
Moving in?
StartConfirm who should hold the account, the move-in date, and whether the service is owner, tenant, or rental-property transfer.
Need online access?
WestyRegister for Westy Water to pay, view bill PDFs, track consumption, manage payment preferences and receive leak alerts.
Rental transfer?
7 daysWestminster’s rental transfer form says requests can be submitted up to 7 days before move-in/out and may include a transfer fee.
Best first step before opening a Westminster water account
Do not wait until move-in morning. Confirm the exact service address, move-in date, property type, tenant/owner responsibility, and whether the previous customer or property manager has already requested transfer. Then create your Westy Water profile after the account is ready.
How to Start Westminster Water Service for a New Account
Starting service depends on whether you are renting, buying, managing a rental, or transferring from another address. Use these steps to avoid account delays, wrong final billing, or missing first-bill notices.
Confirm the service address and move-in date
Write the address exactly as it appears in the lease, closing documents, or utility records. Include apartment, unit, suite, or lot number where applicable.
Decide whether this is a tenant, owner, or rental transfer request
Tenants may start or stop service through My Account or by contacting the City. Owners and property managers should use the proper transfer process for rental property.
Call Utility Billing if timing is close
If you need service active soon, call Utility Billing at 303-658-2405. Ask whether your request is visible, whether a transfer fee applies, and whether any old account issue affects the address.
Create your Westy Water portal profile
After the account is active or available, use Westy Water to access bills, payment preferences, usage tracking, leak alerts, account information and service requests.
Set payment and alert preferences before the first bill
Add your payment method, choose paperless or bill notification settings, set high-usage/leak alerts, and save your account number and login details.
Renters and Property Managers: Westminster Water Transfer Rules
Rental transfers are one of the easiest places to make a mistake because the tenant, owner, property manager, and previous occupant may all be involved. Westminster’s rental transfer request notes that requests can be submitted up to 7 days before move-in/out and a $35 transfer fee is included on the final bill.
| Situation | Best action | What to prepare | Direct action |
|---|---|---|---|
| New tenant moving in | Confirm with landlord whether tenant should start service or whether manager handles transfer. | Lease, move-in date, service address, phone/email, ID if requested. | Open My Account |
| Tenant moving out | Stop or transfer service through My Account or call Utility Billing. | Move-out date, forwarding address, account number, final bill contact. | Call Utility Billing |
| Owner/property manager | Use the rental property transfer request and submit within the allowed timing window. | Property address, tenant info, owner/manager contact, transfer date. | Rental transfer request |
| Title company / sale closing | Use the correct title company process rather than the rental transfer form. | Closing date, seller/buyer details, property address, final billing info. | Confirm process |
New Home Buyers in Westminster: Water Account Setup Checklist
If you are buying a home, coordinate the water account with your closing date. You may need seller final-bill coordination, title-company transfer, and portal registration after the account is assigned.
Before closing
After move-in
Buyer call script
“I am buying a property in Westminster and need to confirm water service transfer. Can you confirm whether the title company handles the transfer, whether any balance is pending, and when I can register for Westy Water?”
Westy Water Portal: What New Customers Should Set Up First
Westy Water is Westminster’s customer portal and mobile app for water-related account tasks. It helps customers pay bills, monitor usage, receive leak alerts, view bill PDFs, manage payment preferences, and access usage tools.
Pay and view bills
BillView bill PDFs, payment history, transaction history and account details.
Track consumption
UsageMonitor and compare water use so you can catch unusual patterns early.
Receive leak alerts
AlertSet notifications for leaks, high usage, billing and service updates.
Create the portal account after the water account exists
If the portal does not recognize your account, the start-service or transfer may not be complete yet. Call Utility Billing rather than creating multiple duplicate profiles.
Add a payment method and verify billing email
Make sure your email address is correct before choosing paperless or electronic notices. A wrong email can make you miss the first bill.
Turn on leak and high-use alerts
New customers may not know normal usage yet. Alerts can catch a running toilet, irrigation issue or move-in leak before the first full bill becomes expensive.
Your First Westminster Water Bill: What to Check
A first utility bill can include partial-cycle timing, fixed charges, water usage, sewer/stormwater-related charges, transfer-related charges, and payment setup details. Read the first bill line by line before assuming the amount is normal.
| Bill item | Why it matters | What to check | Action |
|---|---|---|---|
| Service address | A wrong unit/address can cause payment or account confusion. | Street, unit, apartment, customer name and account number. | Call Utility Billing if wrong. |
| Billing period | First bills may cover partial periods or move-in timing. | Start date, end date and number of days billed. | Compare with move-in date. |
| Water usage | High first usage may mean irrigation, leak or prior occupancy overlap. | Consumption shown in portal and bill. | Set alerts in Westy Water. |
| Fixed charges | Some charges apply even when usage is low. | Water utility infrastructure fixed charge and other utility fees. | Review water rates page. |
| Due date | Missing the first bill can create late fees or account issues. | Due date, payment method and notification settings. | Set AutoPay or reminders. |
Set Up AutoPay or Payment Method for Westminster Water
Once your account is active, set payment preferences in Westy Water. AutoPay can prevent missed first bills, but only after you confirm the account, email, payment method, and billing cycle are correct.
Log in to Westy Water
Use the official Westy Water portal, not a third-party bill-pay service, so you can connect payment preferences to the correct account.
Add a payment method
Add the payment method you plan to use for regular bills. Confirm name, account, card or bank details before saving.
Turn on billing alerts before relying on AutoPay
Billing notifications help you catch a high bill before the automatic payment drafts. This is especially useful during the first few months in a new property.
AutoPay check
Before enabling AutoPay, ask: “Is this the right service address, right customer name, right email, right payment method, and right first bill?”
Set Leak Alerts and Usage Monitoring After Starting Service
New customers often discover leaks only after the first full bill arrives. Westy Water can help you monitor water use, compare consumption, and receive automatic leak or high-usage notifications.
Running toilet
24/7A toilet leak can run all day and night, creating a surprisingly high first bill.
Irrigation system
YardSprinkler schedules left by a previous occupant can raise usage fast.
Move-in leak
CheckCheck water heaters, basements, crawlspaces, hose bibs and softeners right after move-in.
Turn on high-usage and leak notifications
Use Westy Water notification tools to receive alerts before water waste becomes a large bill.
Compare usage during the first week
If usage appears overnight or while no one is home, inspect immediately. Continuous low-level use usually points to a leak or running fixture.
Call emergency line for public water/sewer problems
If you see a water main break, sewer overflow or after-hours utility emergency, call the emergency number instead of waiting for the portal.
Westminster Water Bill Assistance for New Customers
New customers should know Westminster also offers water bill assistance programs for income-qualifying customers and customers experiencing a short-term financial impact due to a difficult life event. If your first bill is unaffordable, ask early.
Assistance programs
Westminster says its Water Bill Assistance Programs help make water and sewer bills more affordable for income-qualifying customers and those experiencing short-term financial hardship.
Payment arrangement
Westy Water terms say customers may set up a payment arrangement by contacting Utility Billing at 303-658-2405.
City of Westminster Utility Billing Contact, Office and Map
Use Utility Billing for start service, stop service, transfer, Westy Water login problems, billing questions, payment arrangements and account setup help.
Utility Billing / Westy Water
Utility Billing Customer Service: 303-658-2405
Billing email: ub@westminsterco.gov
Westy Water app help: WestyWater@westminsterco.gov
After-hours emergencies: 303-658-2500
City Hall: 4800 West 92nd Avenue, Westminster, CO 80031
Before you call
Map: Westminster City Hall
Call Utility Billing first for account-specific questions. The map is included for users who need the City Hall location.
Official Westminster Water Service Resources
| Need | Official resource | Use it for | Direct action |
|---|---|---|---|
| Utility billing | Utility Billing | Water bill payment, rates, assistance and billing resources. | Open Utility Billing |
| Pay / manage account | Westy Water | Account access, payment, usage monitoring, bill PDFs and leak alerts. | Open Westy Water |
| Payment guide | Utility Bill Payment | Portal help, payment methods and Westy Water support. | View payment guide |
| Rental transfer | Rental Property Request for Transfer of Services | Rental move-in/out transfer request by owner or property manager. | Open transfer form |
| Water bill assistance | Water Bill Assistance | Income-qualified and hardship water/sewer bill assistance programs. | View assistance |
| Public works emergency | Public Works & Utilities | Water breaks, sewer problems, water quality and utility contacts. | Call 303-658-2500 |
Westminster Water Service Start and New Account FAQs
How do I start water service in Westminster, Colorado?
Use Westy Water/My Account or contact City of Westminster Utility Billing at 303-658-2405. The right process depends on whether you are a tenant, owner, property manager or title company.
What is the Westminster Utility Billing phone number?
The City of Westminster Utility Billing Customer Service number is 303-658-2405.
What is Westy Water?
Westy Water is Westminster’s water customer portal and mobile app. Customers can pay bills, view usage, receive leak alerts, view bill PDFs and manage payment preferences.
Can tenants start or stop Westminster water service online?
Westy Water terms say tenants who want to start or stop service may do so via My Account or by contacting the City of Westminster at 303-658-2405.
How early can a rental property transfer request be submitted?
The Westminster rental property transfer form says requests can be submitted up to 7 days before move-in/out. Requests outside that timeframe may not be completed.
Is there a transfer fee for Westminster rental water service?
The rental transfer request page notes a $35 transfer fee included on the final bill.
Should a title company use the rental transfer form?
No. The rental transfer page says title companies should use the Title Company Request for Transfer of Services form instead.
How do I pay my first Westminster water bill?
Register or log in through Westy Water, add a payment method, verify the service address and account number, then pay through the official portal or another official payment option listed by the City.
Can I set up AutoPay for Westminster water?
Yes. Westy Water supports payment preferences and the City provides AutoPay support. Confirm your first bill and account details before relying on automatic payments.
Why should new customers set leak alerts?
Leak and high-usage alerts can catch running toilets, irrigation issues and move-in plumbing problems before the first full bill becomes expensive.
Who do I call for water main breaks or sewer overflows?
Call 303-658-2500 for water main breaks, sewer overflows and after-hours utility emergencies.
Does Westminster offer water bill assistance?
Yes. Westminster offers Water Bill Assistance Programs for income-qualifying customers and customers experiencing a short-term financial impact due to a difficult life event.
What should I prepare before calling Utility Billing?
Prepare the service address, move-in date, account holder name, tenant/owner status, phone number, email, lease or closing date, and any transfer request confirmation.
What if Westy Water does not recognize my account?
Call Utility Billing at 303-658-2405 or email Westy Water support. Your service transfer may not be completed yet, or the account details may not match.
Where is Westminster City Hall?
Westminster City Hall is located at 4800 West 92nd Avenue, Westminster, CO 80031.