Hollywood FL Utility Bill Portal Guide for Water Payments, Reconnects and Account Help
This guide is for City of Hollywood, Florida utility customers who need to pay a water bill, use Paymentus, fix a late account, restore disconnected service, open service, close service, or understand a high water bill.
Every task below includes the official City link, phone number, address, fee, or timing rule beside the step, so you can act quickly without reading a long generic article.
Fast answer: Pay a Hollywood, FL water/utility bill online through the official Paymentus Customer Portal. For one-time payment, you need your complete utility account number including the dash and a valid email address. Payments made before midnight post the next day; payments after midnight post within 48 hours.
If service is already interrupted: pay first, then call 954.921.3938 during Monday–Thursday, 7am–6pm to schedule reconnection. City Hall is closed on Fridays, so do not wait until Friday for reconnect help.
Hollywood Water Bill Quick Facts
Hollywood Water Bill Action Board: Use the Right Official Link
Start here. Each card gives the user action, official link, and mistake to avoid.
I need to pay now
Use the Paymentus portal for one-time payment or registered customer login.
Open Paymentus portalI need pay instructions
Use the City’s official pay page for online, phone, mail, City Hall, drive-thru and drop-box options.
Open pay optionsMy service is interrupted
Pay first, then speak with Customer Service to schedule reconnection. Do not rely only on online payment.
Reconnect instructionsI need new service
Confirm the address is served by Hollywood first, because some Hollywood addresses use Broward County or Town of Davie providers.
New service stepsI need a leak/high-bill review
Check the meter’s leak indicator, fix the leak, then ask whether a billing adjustment application fits your situation.
Read meter guideI need after-hours help
For after-hours utilities emergencies after Monday–Thursday 6pm, Fridays, weekends and holidays, call the utilities after-hours number.
Call 954.967.4357How to Pay a Hollywood FL Water Bill Online
Open the official portal
Use the City’s Paymentus portal. It allows one-time payment without registering or login for registered users.
Go to PaymentusEnter account number correctly
For quick payment, enter the complete utility account number, including the dash, in the Account Number box.
See City stepsUse accepted payment method
Online payment methods include MasterCard, VISA, American Express, debit card and e-check.
Payment methodsSave confirmation number
Paymentus says you receive a confirmation number. Keep it until the payment appears on the account.
Pay and save proofLate Hollywood Utility Bill, Delinquent Date and Cut-Off Warning
This is the key section for users searching “Hollywood water bill past due,” “cut-off date,” or “water shut off.”
| Stage | Official detail | What to do | Official link |
|---|---|---|---|
| Due date | Payment is due by the date indicated on the bill. | Pay early enough for posting time. | Pay page |
| Delinquent | Bills are delinquent on the 21st day after the date shown on the bill. | Do not wait past this point if service matters. | Delinquency detail |
| Cut-off date | If the bill remains unpaid, service will be disconnected on the cut-off date shown on the bill. | Call before the cut-off date if payment timing is uncertain. | Cut-off notice |
| Service interrupted | You must speak with a Customer Service Representative after payment to schedule reconnection. | Call 954.921.3938 during Monday–Thursday, 7am–6pm. | Reconnect page |
How to Reconnect Hollywood Water Service After Non-Payment
Call Customer Service after payment
The City says customers must speak with a representative to schedule reconnection.
Call 954.921.3938Turn faucets off
The City says all faucets should be turned off before requesting reconnection.
Read reconnect ruleKnow the possible fees
Reconnect orders before 5pm and after 5pm have different fee amounts.
See fee table| Fee or issue | Amount listed | Why it matters |
|---|---|---|
| Service disconnection fee for nonpayment | $35 per occurrence | Applies when service is disconnected for nonpayment. |
| Reconnection fee if order is issued before 5pm | $25 per occurrence | Lower fee when handled before 5pm. |
| Reconnection fee if order is issued after 5pm | $50 per occurrence | Higher fee after 5pm. |
| Field visit fee | $35 per occurrence | Can apply when the meter is blocked, access is not provided, or debris/obstacles prevent access. |
| Additional delinquent deposit | $50 | Delinquent accounts may be assessed this in addition to the required deposit. |
Hollywood Utility Bill Payment Options
Choose the method based on your deadline. For urgent accounts, payment proof and posting time matter more than convenience.
| Payment method | Official detail | Best for | Official link |
|---|---|---|---|
| Paymentus online | One-time payment or Customer Portal login. | Most online payments and account tracking. | Pay online |
| Registered online account | View bills, consumption history, daily consumption, payment history and billing history. | Tracking high usage or repeat payments. | Online benefits |
| Pay by phone | Call 954.921.3938 and select Option 2, available 24 hours a day. | Phone payment without portal login. | Phone pay details |
| Mail check or money order with payment stub; do not send cash. | Non-urgent payments only. | Mail instructions | |
| City Hall Room 103 | Cashiers Office, 2600 Hollywood Boulevard, Monday–Thursday, 7am–6pm. | Cash payment, receipt, account help. | See map |
| Drive-thru and drop box | Drive-thru is on the north side of City Hall; after-hours drop box is next to the drive-thru window. | Drive-thru convenience or after-hours check/money order drop-off. | Drive-thru/drop box details |
Direct Debit: Best Way to Avoid a Future Shutoff Notice
Automatic due-date draft
Direct debit deducts the utility payment from your checking account on the payment due date.
Direct debit instructionsKeep paying until confirmed
Continue paying normally until your bill says “Amount Due Will Be Bank Drafted.” The City says this takes one to two billing cycles after enrollment.
Read enrollment timingFive working days
You have five working days before the payment date to review, ask questions, or cancel the pending draft.
Review ruleStart New Hollywood Water / Utility Service
Before applying, confirm whether the address is served by the City of Hollywood Department of Public Utilities. The City warns some Hollywood addresses may be connected to Broward County or Town of Davie service providers.
Confirm your provider
Call Customer Service at 954.921.3938 before applying if you are unsure who serves the property.
Call 954.921.3938Submit the utility service application
Use the official Utility Service Agreement form for a new account.
Open service formUpload occupancy proof
Renters upload an executed lease; new owners upload closing documents, HUD or deed.
Required documentsExpect deposit on first bill
The City says new customers must pay a deposit, which appears on the first utility bill.
Deposit policyClose, Temporarily Disconnect or Transfer Hollywood Utility Service
Temporary disconnect
For leak repairs or maintenance, call 954.921.3938. Temporary disconnection does not close the account or stop billing.
Temporary disconnectClose account
Email a written request to payutility@hollywoodfl.org with desired termination date, forwarding address and a copy of valid photo ID.
Email payutility@hollywoodfl.orgTenant / owner rule
The City says terminated tenant accounts revert to the property owner’s utility account, and terminated owner accounts automatically open an account for the new owner.
Close account rulesHollywood Utility Rates: What Changed on Bills
New utility rates are reflected in November 2025 bills. For 2026 searches, these are the practical numbers users should see before calling.
| Bill item | Official 2025/2026 detail | Why it matters | Official link |
|---|---|---|---|
| Average single-family water usage | 600 cubic feet, about 4,500 gallons. | Use this as a rough comparison point for normal usage. | Rates page |
| Average water customer monthly amount | $30.26, an increase of $0.68 per month. | Helps explain small water-rate changes. | New rates |
| Average water + wastewater customer | $91.64, an increase of $2.02 per month. | Many users say “water bill” but are seeing water and wastewater together. | Water/wastewater detail |
| Stormwater fee | $22.00 per month per ERU. | Stormwater can change the bill even when water use is stable. | Stormwater rate |
| Sanitation | $47.00 monthly city sanitation fee. | Garbage/recycling/bulk waste may appear in the utility bill total. | Sanitation rate |
High Bill? Read the Meter and Check the Leak Indicator
Hollywood bills in hundred cubic feet
The City says it reads up to the hundred-foot dial for billing. To convert cubic feet to gallons, multiply usage by 7.48.
Read meter guideLeak indicator
The small red triangular dial near the center of the register is a flow/leak indicator and can move with even a dripping faucet.
Leak indicator detailMeter lid caution
If you remove the lid to read the meter, the City cautions to place all wires back into the box before replacing the lid.
Meter cautionInside checks
- Running toilet or bad flapper.
- Water heater leak.
- Dripping faucet or tub valve.
- Ice maker, humidifier or softener leak.
Outside checks
- Sprinkler schedule changed.
- Hose left running.
- Wet soil near meter box.
- Pool fill or irrigation break.
Call script
“My Hollywood utility bill increased. Can you help me compare usage, water, wastewater, stormwater, sanitation, and whether a leak adjustment application may apply?”
Call 954.921.3938Credits, Adjustments and Leak Review
If a leak caused abnormal water use, do not only ask for a discount. Ask what documentation is needed and whether the water use over average can be recalculated under the City’s adjustment process.
What the City may review
The City’s credits/adjustments information says excess water use above average monthly use can be recalculated at the lowest tiered water rate for an adjustment period of up to two months.
Credits and adjustmentsWhere to submit
Mail or hand-deliver a completed adjustment application with support to Utility Customer Service, City of Hollywood, Room 103, 2600 Hollywood Boulevard, Hollywood, FL 33020.
Adjustment processVideo Note: No Unverified Utility-Bill Video Embedded
I did not embed a random YouTube video because I could not verify a current official City of Hollywood water-bill payment tutorial with upload date, thumbnail and official source details. This avoids fake VideoObject schema and keeps the page clean for Google rich-result compliance.
Hollywood Utility Billing Map and Visit Plan
Use this for in-person payment, cash payment, drive-thru payment, new-service documents, reconnection questions, or deposit questions.
Bring
Bill, account number, photo ID, payment method, shutoff notice, proof of payment, lease or closing documents if opening service.
Ask before leaving
“Is my account current now, and is reconnection scheduled if service was interrupted?”
Remember Friday closure
Customer Service hours are Monday–Thursday, 7am–6pm. Plan urgent service tasks before Friday.
Official Hollywood Utility Billing Links
Hollywood Water Bill FAQ
How do I pay my Hollywood FL water bill online?
Use the official Paymentus Customer Portal. For one-time payment, enter your complete utility account number including the dash, then provide a valid email address and payment information.
What phone number do I call for Hollywood utility billing?
Call 954.921.3938 to speak with Utility Billing Customer Service Monday through Thursday, 7am to 6pm. For phone payment, call the same number and select Option 2.
When is a Hollywood utility bill delinquent?
The City says bills are delinquent on the 21st day after the date shown on the bill. If unpaid, service can be disconnected on the cut-off date listed on the bill.
Can I reconnect Hollywood water service just by paying online?
No. If service was interrupted for non-payment, pay first, then speak with a Customer Service Representative at 954.921.3938 during normal business hours to schedule reconnection.
How much is the Hollywood water reconnection fee?
The City lists a $25 reconnection fee if the order is issued before 5pm and $50 if the order is issued after 5pm. A $35 nonpayment disconnection fee and other fees may also apply.
Where can I pay a Hollywood water bill in person?
Pay at the Cashiers Office, City Hall Room 103, 2600 Hollywood Boulevard. The drive-thru window is on the north side of the building, and an after-hours drop box is next to the drive-thru window.
Can I pay by phone 24 hours a day?
Yes. The City says customers can call 954.921.3938 and select Option 2 anytime to pay by phone through the IVR system. Accepted methods include major cards and e-check.
How do I start new water service in Hollywood FL?
First confirm your address is served by the City of Hollywood Department of Public Utilities. Then submit the Utility Service Agreement with required documents such as photo ID and lease or closing documents.
How do I close a Hollywood utility account?
Email payutility@hollywoodfl.org with the desired termination date, forwarding address and a copy of valid photo ID. The City says terminated tenant accounts revert to the property owner account.
Why is my Hollywood utility bill high?
Check water usage, wastewater, stormwater, sanitation, meter reading, leak indicator, irrigation, toilets, pool filling, and recent rate changes. For a possible leak adjustment, keep repair proof and contact Utility Billing.