Lewisville Water Bill Portal Help for Payments, Late Bills, Leaks and New Service
Use this page when you need to pay a Lewisville water bill, understand the new 2026 electronic payment fee, request a partial payment or extension, set up ACH draft, report a leak, or check why water, sewer, trash and stormwater charges appear together.
The guide is built like a utility action desk: each step gives the official link, phone number, fee detail, local shortcut and what to ask next so you can finish the task without reading long city pages.
Fast answer: Lewisville customers can pay water bills online through the official Paymentus portal, by calling 972-219-3440 and selecting option 1, or by using city payment locations such as the after-hours drop boxes at 151 W. Church Street and 1197 W. Main Street. Customer assistance for billings, deposits, service fees, meter reading, new service, termination, leak adjustments and extensions is listed at 972-219-3442.
Important 2026 fee update: starting April 1, Lewisville added a 2.75% convenience fee for electronic debit/credit utility payments and a $0.45 e-check fee. Over-the-counter debit/credit card, cash, check or money order payments do not incur that electronic service fee, and ACH bank draft gives a $1.50 monthly credit.
Lewisville Water Bill Quick Facts
Lewisville Water Bill Action Board: Click the Right Official Link
Start here if you only want the practical path. Every card gives the task, the official source, and the user mistake to avoid.
I need to pay now
Use the official Paymentus link from the City of Lewisville water account page, or call 972-219-3440 and select option 1.
Open payment portalI want to avoid card fees
Use ACH bank draft for the $1.50 monthly credit, or pay over the counter by debit/credit card, cash, check or money order to avoid the electronic fee.
Read 2026 fee noticeI need a payment extension
Lewisville says partial payments or extension agreements may be accepted if requirements are met, but forms must be completed in person at Customer Service.
Customer AssistanceMy water was disconnected
Payment in full is required before reconnection, and the city lists a $25 reconnection fee for water disconnected for nonpayment.
Reconnection ruleMy bill is unusually high
Use My Water Advisor 2.0 to check water usage and leak alerts during the month, not only after the bill arrives.
Open My Water Advisor infoI repaired a hidden leak
Submit a written request and repair invoice copies within 60 days of billing. Hidden leak adjustments are allowed only once in a 12-month period.
Leak adjustment detailHow to Pay a Lewisville Water Bill
Choose the payment path based on urgency, convenience fee, proof of payment, and whether your account is already near termination.
| Payment method | Best for | Official detail to know | Action link / number |
|---|---|---|---|
| Online Paymentus portal | Fast electronic payment | Electronic card payments have a 2.75% convenience fee starting April 1, 2026. E-check fee is $0.45. | Pay online |
| Phone payment | Card payment without mailing | Call 972-219-3440 and select option 1 to pay by debit or credit card. | Call 972-219-3440 |
| ACH bank draft | Avoiding convenience fees and late payments | Automatic ACH bank draft gives a $1.50 monthly credit. | ACH enrollment form |
| Over-the-counter payment | Avoiding electronic convenience fee | Debit/credit card, cash, check, or money order over the counter do not incur the electronic service fee. | See City Hall map |
| After-hours drop box | Physical check/payment drop-off | Drop boxes are listed at 151 W. Church Street and 1197 W. Main Street. | Plan drop-off |
| Email bill setup | Getting the bill earlier | Email ub@cityoflewisville.com to request the electronic bill form. | Email Utility Billing |
2026 Electronic Payment Fee: What Changed for Lewisville Utility Bills
Card fee
Starting April 1, 2026, debit and credit card utility payments made electronically have a 2.75% convenience fee.
Official fee noticeOver-the-counter exception
Over-the-counter debit/credit card, cash, check, or money order payments do not incur the electronic service fee.
Visit City HallACH Draft and Electronic Water Bill Setup
Get the bill by email
Email Utility Billing at ub@cityoflewisville.com and ask for the electronic water bill signup form. The e-bill includes the same bill layout, 12-month usage graph, and city message area.
Request e-bill formUse ACH to avoid card fees
Complete the ACH Bank Draft enrollment form. The city says monthly bills can be securely deducted from your bank account and earn a $1.50 monthly credit.
Open ACH formKeep reminder bills in mind
The city says reminder bills will still be processed, printed and mailed even if you receive the regular bill electronically.
Electronic bill pageCheck the first draft
After enrolling, verify your next bill and bank account activity so you know the draft is active before relying on it for deadline protection.
Call billing if unsureLewisville Water Bill Due Date and Termination Timing
Termination timing
The city says service is terminated a week following the second month billing date.
Termination detailReconnection fee
A $25 reconnection fee is charged when water has been disconnected for nonpayment, and payment in full is required before reconnection.
Service fee listCall script if your bill is late
Partial Payment or Extension: What Lewisville Customers Should Know
This is an in-person workflow, not just a phone promise. Lewisville says partial payment and extension agreements may be accepted if requirements are met and proper forms are completed in person at Customer Service.
Call before visiting
Ask Customer Service what documents, ID, account details, and payment amount are needed before you drive to City Hall.
Call 972-219-3442Go in person
Extension paperwork must be completed in person at Customer Service. Bring your bill, ID, payment method, and any hardship details.
See City Hall mapAsk for the final safe date
Write down the exact payment deadline, required amount, staff name, and any confirmation number.
Customer Assistance pagePrevent the next cycle
Request e-billing and consider ACH draft once the account is current so future bills do not get missed in mail delays.
Request e-bill formStart or Transfer Water Service in Lewisville
Apply for service
Use the official City of Lewisville water service application form for new service.
Apply for water serviceResidential deposit
A $75 deposit is required for all residential-size meters. The city says no letters of credit or payment records are accepted instead of cash deposits.
Deposit ruleTransfer / new service help
Customer Assistance lists help for transfer of service, termination of service, new service, billing, deposits and meter reading.
Call 972-219-3442What Is Included in a Lewisville Utility Bill?
A “water bill” can include several city utility services. Separating the line items makes high-bill troubleshooting much easier.
| Bill item | What it means | What to check | Official link |
|---|---|---|---|
| Water | Residential water uses tiered rates by usage. The rate table starts with a base charge by meter size and volumetric charges per 1,000 gallons. | Compare usage graph, irrigation, toilet leaks, and My Water Advisor alerts. | Rate information |
| Sewer / wastewater | Residential sewer includes a monthly minimum and volume rate. Winter average affects the maximum sewer billing level for the next 12 months. | Check November, December, January and February usage before April 1 recalculation. | Sewer rates |
| Stormwater | The rate page lists a stormwater charge. | Do not confuse stormwater with metered water usage. | Stormwater rate |
| Trash and recycling | Residential refuse service includes trash and recycling charges. Republic Services handles collection and disposal. | For service problems, call Republic Services at 972-316-0789. | Service problems |
Common Lewisville Utility Rates Users Ask About
Residential water base
For 3/4 or 5/8 inch meters, the rate page lists a $19.79 base and $75 deposit.
Water meter ratesResidential water tiers
Residential water volumetric tiers listed include $4.08, $4.70, $5.64, and $6.93 per 1,000 gallons by usage range.
Water ratesResidential sewer
The rate page lists a $13.00 residential monthly minimum and $3.50 per 1,000 gallons.
Sewer ratesTrash and recycling
The rate page lists metered dwelling trash and recycling at $15.76 plus $1.30 sales tax, total $17.06.
Refuse ratesUse My Water Advisor 2.0 Before the Bill Gets Too High
Lewisville’s advanced meter system is useful because it helps spot high consumption during the month instead of after a large bill arrives.
Track usage in real time
My Water Advisor 2.0 allows residents to access water meter data on a computer, laptop, tablet or smartphone application.
My Water Advisor pageSet usage alerts
You can customize alerts for your desired maximum water usage to help with budgeting and conservation.
Usage alert detailsLeak notifications
The city says the system can help notify customers of leaks throughout the month so they can address them promptly.
Leak alert informationLeak Adjustment: What to Do After a Hidden Leak
Lewisville allows hidden leak adjustments only under specific conditions. Handle the repair and paperwork quickly.
Confirm it is a hidden leak
The city describes hidden leaks as leaks in a pipe, line, or conveyance equipment caused by deterioration, corrosion, damage, natural forces, or similar causes that are not immediately and reasonably detectable.
Hidden leak ruleRepair and keep invoices
Keep repair invoice copies and proof showing what was fixed, where the leak was, and when repairs were completed.
Ask Customer ServiceSubmit within 60 days
Written request for adjustment and repair invoice copies are required within 60 days of billing.
Adjustment requirementRemember the 12-month limit
Water and sewer wastage from hidden leaks is allowed only one time in any 12-month period.
Call 972-219-3442Leak-adjustment call script
Water Line, Sewer Line, Trash and Billing Problems: Call the Right Number
Many “water bill” problems are actually service-line, sewer, trash, or meter problems. Use the correct contact first.
| Problem | Official direction | Best first step | Contact |
|---|---|---|---|
| Billing question | Customer Service handles water billing inquiries. | Have account number, service address, bill date and amount ready. | 972-219-3440 |
| Water line problem | The city maintains mains and service line to the meter. Trouble between the meter and house is customer responsibility. | Identify whether the issue is before the meter, at the meter, or inside your property line. | 972-219-3510 |
| Sewer line problem | The city maintains sewer mains. Trouble between the tap and the house is customer responsibility for clearing stoppages. | Call a plumber for private-side stoppage; call city service for main-related concerns. | 972-219-3510 |
| Trash or recycling problem | Republic Services performs refuse collection and disposal in the city. | Report missed pickup or trash service issues to Republic Services. | 972-316-0789 |
Lewisville Utility Customer Service Map and Visit Plan
Use this for in-person extension paperwork, over-the-counter payment, cash/check/money order, debit/credit card payment without the electronic convenience fee, service questions, or deposit help.
Main City Hall address
151 W. Church Street, Lewisville, TX 75057.
Bring
Water bill, account number, ID, payment method, repair invoices, lease/ownership details, and any shutoff/reminder notice.
Drop box planning
After-hours drop boxes are listed at 151 W. Church Street and 1197 W. Main Street. Use them early enough to avoid mail or posting delays.
Official Lewisville Utility Links
Lewisville Water Bill FAQ
Where do I pay my Lewisville water bill online?
Use the official Paymentus portal linked from the City of Lewisville water account page. You can also pay by calling 972-219-3440 and selecting option 1.
What number do I call for Lewisville water billing questions?
For water billing inquiries, call 972-219-3440 or email ub@cityoflewisville.com. For Customer Assistance items such as deposits, fees, new service, termination, meter reading, leak adjustments and extensions, call 972-219-3442.
How long do I have to pay a Lewisville water bill?
The city says all bills are due 15 days from billing.
What happens if my Lewisville water is disconnected for nonpayment?
A $25 reconnection fee is charged when water has been disconnected for nonpayment, and payment in full is required before service reconnection.
Can I get a partial payment or extension in Lewisville?
Partial payment and extension agreements may be accepted if requirements are met, but the proper forms must be completed in person at Customer Service.
How much is the residential water service deposit in Lewisville?
A $75 deposit is required for all residential-size meters. The deposit increases according to meter size, and letters of credit or payment records are not accepted instead of cash deposits.
What is the 2026 Lewisville utility payment convenience fee?
Starting April 1, 2026, electronic debit and credit card utility payments have a 2.75% convenience fee, and e-check payments have a $0.45 fee. Over-the-counter payments by debit/credit card, cash, check or money order do not incur that electronic service fee.
How do I avoid the Lewisville electronic card fee?
Use ACH bank draft, which also gives a $1.50 monthly bill credit, or pay over the counter with debit/credit card, cash, check or money order.
Can Lewisville adjust my bill after a hidden leak?
Possibly. Hidden leak adjustments are allowed one time in any 12-month period. A written request and repair invoice copies are required within 60 days of billing.
Who do I call for water line, sewer line or trash service problems?
For water line or sewer line service inquiries, call 972-219-3510. For Republic Services refuse collection problems, call 972-316-0789.