Sunrise Utility Bill Help Center for Online Pay, High Usage and Service Reconnection
This guide helps City of Sunrise utility customers pay a water, wastewater, natural gas, garbage, recycling or stormwater bill, register online, use one-time payment, pay by phone, set up recurring payment, avoid late fees, dispute a bill, open or close service, and use Smart View usage alerts.
Every step includes the official city link, phone number, address or form path beside the action, so users can move from reading to paying, calling, registering, mailing, dropping off payment or requesting account help without searching again.
Fast answer: City of Sunrise utility customers can pay online through the Utility Billing Customer Service Inquiry System, make a one-time payment, set up recurring credit card or bank-account payments, pay by phone at 1-866-335-0510, mail a check or money order, or use 24/7 drop boxes at City Hall, Village Civic Center or New River Civic Center.
Late-payment warning: the bill’s printed due date is the safest deadline. Sunrise’s official notices say a $10 late fee is imposed on bills not paid in full within 28 days of the bill date, and failure to pay within 45 days may result in water or gas disconnection. The January 2026 in-city rate sheet also says utility bills are considered delinquent if not paid within 21 days of issuance.
Sunrise Water Bill Quick Facts
service@sunrisefl.gov
Sunrise Water Bill Action Board
Start here. Each card gives the exact user problem, what to do next and the official city path.
I need to pay online now
Use the official Sunrise utility billing system. Register for account access or use one-time payment if you only need to pay quickly.
Make one-time paymentI want recurring payment
Sunrise says customers can set up automatic monthly payment by bank account or credit card through the utility billing system with no transaction fee.
Register / loginI want to pay by phone
Call 1-866-335-0510. You need the Customer ID and Account Number printed on your utility bill.
Call phone payI received a late or shutoff notice
Pay the full past-due amount and call Public Service at 954-746-3232. Do not mail payment if the 45-day disconnection window is close.
Call Public ServiceI want to dispute my bill
Sunrise says disputed bill correctness must be raised within 45 days of the date the bill was rendered. Call Public Service for the billing dispute procedure.
Start disputeI have high usage or a possible leak
Use the Smart View portal if your AMI meter is active, compare monthly usage, set alerts and call Utilities for water leaks or meter leak issues.
Open Smart ViewMake Sure City of Sunrise Is Your Utility Provider
The City of Sunrise serves more than just addresses inside Sunrise. Rates and service types vary by service territory, so the address and service area matter before using a rate sheet.
| Service area | General official description | Services listed | What to do |
|---|---|---|---|
| Sunrise | All areas inside Sunrise. | Water, sewer, natural gas, garbage, recycling, stormwater. | Use the in-city January 2026 rate sheet. |
| Davie | West of University Drive, north of Sheridan Road, south of State Road 84. | Water and sewer. | Use the outside-city rate sheet, not the in-city rate table. |
| Southwest Ranches | All areas. | Water and sewer. | Check outside-city or Southwest Plant rate sheet if applicable. |
| Weston | Indian Trace and Bonaventure sections. | Indian Trace: water/sewer. Bonaventure: water/sewer/natural gas. | Use the Weston-specific rate sheet if your bill is for Weston. |
| Unincorporated Broward | West of University Drive, north of Griffin Road, south of State Road 84. | Water and sewer. | Confirm service territory before comparing rates. |
Sunrise Utility Bill Payment Options
| Payment path | Official detail | Best use / warning | Official action |
|---|---|---|---|
| Utility Billing login | View bills, manage account, make payments, set recurring payment and receive paperless e-bills. | Best for full account history, monthly usage comparison and recurring payments. | Login / register |
| One-time payment | Use the one-time payment path with account details, checking account, credit card or other method. | Best for quick payment without building a full online profile. | One-time pay |
| Phone payment | Call 1-866-335-0510 using Visa, MasterCard, American Express, Discover, debit card or check. | Official page says this service is free of charge. You need Customer ID and Account Number. | Call 1-866-335-0510 |
| Automatic monthly payment | Set recurring bank-account or credit-card payment inside the billing system. | Sunrise says no separate form is needed and no transaction fee applies. | Set recurring payment |
| Mail check, cashier’s check or money order to City of Sunrise Public Service, 10770 W Oakland Park Blvd., Sunrise, FL 33351-6899, or P.O. Box 31432, Tampa, FL 33631-3432. | Do not use mail if disconnection risk is close. Allow delivery and posting time. | Mailing addresses | |
| Drop boxes | Drop boxes are available 24/7 at City Hall, Village Civic Center and New River Civic Center. | Use check only if you need proof and write account details clearly. Call if service is at risk. | See locations |
| Outside U.S. | Utility account holders outside the United States, except customers in Canada, should call 954-746-3232 for payment options. | Do this before relying on mail, third-party sites or unsupported payment methods. | Call Public Service |
Register, One-Time Pay and Recurring Payment Setup
Customer ID + Account Number
Sunrise says the Customer Number appears before the hyphen on the bill and the Account Number appears after the hyphen. Enter each number into the correct field.
Payment FAQEmail as username
The registration FAQ says to enter your email address as your user name when signing up for the utility billing account system.
Register nowPaperless bill option
The system lets customers view bills online, choose paperless e-bills and access electronic bills sooner than delayed paper mail.
Manage bill deliveryLate Fee, Dispute Deadline and Reconnection Rules
Use the printed due date
The FAQ says customers have 30 days from receipt of the bill to make payment, while the January 2026 rate sheet says bills are delinquent if unpaid within 21 days of issuance. Treat the bill’s printed due date as the controlling deadline.
FAQ due-date note$10 late fee
Sunrise says a $10 late fee is imposed on bills not paid in full within 28 days of the bill date.
Late notice45-day disconnection risk
Failure to pay utility fees and charges within 45 days of the bill date may result in water or gas disconnection.
Disconnection notice| Problem | Official rule | What to do | Contact |
|---|---|---|---|
| Bill correctness dispute | Dispute the correctness of the bill within 45 days from the date the bill was rendered, or the right to contest may be forfeited. | Call Public Service and ask for the billing dispute procedure. | 954-746-3232 |
| First nonpayment disconnection | $50 charge for disconnecting and restoring water or gas services. | Pay full past-due balance plus service charges using approved payment methods. | Call Public Service |
| Second water disconnection within six months | $70 disconnection/reconnection charge. | Ask if the account is flagged as repeat disconnection before paying only the old balance. | Call Public Service |
| Already disconnected | Restoration payment must be cash, cashier’s check, money order, credit card or debit card only. | Do not rely on mailed check or normal bank payment for restoration. | Pay / confirm |
| Unauthorized turn-on | The rate sheet says no customer or individual other than an authorized City representative may turn water or gas back on. | Wait for City restoration; tampering charges can apply. | Confirm restoration |
Call script for late or disconnected Sunrise service
January 2026 In-City Sunrise Water, Sewer and Utility Bill Decoder
These are the official in-city January 2026 residential lines. If your property is in Davie, Weston, Southwest Ranches, Park City East or unincorporated Broward service territory, use the matching official rate sheet instead of this in-city table.
| Bill line | Official January 2026 in-city amount | What it means | Official source |
|---|---|---|---|
| Residential water base | $25.76 monthly base facility charge. | Minimum water charge whether service is on or off. | Rates & Fees |
| Water Tier 1 | 0–4,000 gallons at $4.03 per 1,000 gallons. | Lowest residential consumption tier. | Rate sheet |
| Water Tier 2 | 5,000–8,000 gallons at $5.56 per 1,000 gallons. | Moderate usage tier. | Rate sheet |
| Water Tier 3 | 9,000–12,000 gallons at $6.34 per 1,000 gallons. | Higher usage tier; check irrigation or leaks. | Rate sheet |
| Water Tier 4 | 13,000–16,000 gallons at $8.45 per 1,000 gallons. | High usage; conservation rates increase the unit price. | Rate sheet |
| Water Tier 5 | 17,000 gallons and above at $10.58 per 1,000 gallons. | Very high usage; use Smart View and leak checks quickly. | Rate sheet |
| Wastewater / sewer | $28.66 monthly base facility + $5.08 per 1,000 gallons of water used, with 12,000-gallon maximum. | Sewer can rise with water usage until the residential cap. | Wastewater rates |
| Garbage | $22.63 per month for curbside service. | Part of the full Sunrise utility bill total, not water usage. | Garbage line |
| Recycling | $4.38 per month. | Separate from water and wastewater charges. | Recycling line |
| Stormwater | $11.03 per month. | Drainage/canal/runoff infrastructure fee, not a metered water charge. | Stormwater line |
| Municipal utility tax | 10% municipal utility tax on water only. | Tax line can make the total higher even when usage is normal. | Tax line |
Smart View Portal and AMI Meter Alerts
Daily and historical usage
Sunrise’s Smart View portal lets customers with new AMI smart meters view water and/or gas usage by month, week and day.
Open Smart ViewCustom alerts
Customers can set high consumption, zero consumption, leak, tamper, communication, daily usage and vacation alerts inside the Smart View portal.
Smart View details45-day data delay after install
Sunrise says Smart View access is available 45 days after meter installation, and portal updates may lag meter reading by several hours.
Portal FAQHigh Sunrise Water Bill? Check Usage, Tiers and Leaks
Inside checks
- Running toilet flapper or fill valve.
- Dripping faucet or showerhead.
- Water heater relief valve leak.
- Water softener or filtration system cycling.
- Slab, wall or crawlspace leak signs.
Outside checks
- Irrigation timer running too often.
- Broken sprinkler head or drip line.
- Pool fill, hose or pressure-cleaning use.
- Wet spot near meter or service line.
- Meter box blocked, flooded or damaged.
Bill checks
- Did usage move into Tier 3, 4 or 5?
- Was there prior balance or $10 late fee?
- Are garbage, recycling, stormwater or gas included?
- Is the bill from a different service territory?
- Does Smart View show daily continuous usage?
High-bill call script
Open a Sunrise Utility Account
Residential documents
Sunrise requires the appropriate residential application, proof of ownership or tenancy, clear photo ID and the appropriate service deposits.
Open account pageOpen in person
Residential accounts must be opened in person at one of the three customer service locations listed by the city.
Service locationsUnpaid balances can matter
The city says unpaid utility account balances for the applicant or for other customers at the property may also need to be satisfied.
Call before visitingClose a Sunrise Utility Account
| Situation | Official rule | What to prepare | Action |
|---|---|---|---|
| New owner or renter opens an account | Account may close automatically when a new owner or renter opens a utility account. | Still confirm final balance and forwarding address. | Close account page |
| Property owner sold property | Owner can provide executed settlement statement or warranty deed. | Keep closing documents and ask for final account status. | Email Customer Service |
| Tenant moved out | Property owner may provide written notice that tenant vacated and either disconnect service or open a new account with deposit. | Do not leave service in a tenant name after move-out without confirming responsibility. | Call Public Service |
| Tenant closing account | Tenant may provide written request to discontinue service; payment may be required to clear balance through termination date. | Get written confirmation and keep final bill. | Close account form |
| Closing fee | $15 per water meter and $10 per natural gas meter are assessed at account closing. | Ask whether the fee is included in the final bill. | Email request |
Drop Boxes and Customer Service Locations
Sunrise City Hall
10770 West Oakland Park Boulevard, Sunrise, FL 33351. Customer service listed Monday–Friday, 8 a.m.–5 p.m.
See mapVillage Civic Center
6800 Sunset Strip, Sunrise, FL 33313. Open-account page lists Monday–Friday, 9 a.m.–5 p.m.
Map locationNew River Civic Center
60 Weston Road, Sunrise, FL 33326. Open-account page lists Monday–Friday, 9 a.m.–5 p.m.
Map locationWater Leaks, Meter Leaks and Utility Emergencies
Billing issue
For water or gas billing questions, call Public Service / Utility Billing at 954-746-3232.
Call billingWater leak or meter leak
The city FAQ says water leaks, meter leaks or related issues should go to Utilities at 954-888-6087.
Call UtilitiesAfter-hours activation status
The city FAQ lists activation-status phone support by time window, including 954-888-6087 on business days after 5 p.m. to 10 p.m., and 954-746-3500 on weekends, holidays and after 10 p.m.
Call after-hours line10 Sunrise Water Bill Attributes Users Usually Need
1. Official pay portal
Sunrise utility customers can register, view bills, pay online and set recurring payments in the official billing system.
Open billing portal2. One-time payment
Use one-time payment if you want to pay without fully registering.
One-time payment4. Billing support
Call 954-746-3232 for billing questions, disputes, payment options, service accounts and utility account help.
Call Public Service5. Late fee
Sunrise says a $10 late fee applies to bills not paid in full within 28 days of the bill date.
Late notice6. Disconnection rule
Failure to pay within 45 days may result in water or gas disconnection, with $50 or $70 disconnect/reconnect charges.
Disconnection rules7. Rate territory
Rates vary by service territory: Sunrise, outside-city, Park City, Weston, ITDD or Southwest Plant areas.
Rate sheets8. Smart View
AMI meter customers can view usage, daily history and alerts in Smart View, but payment still happens through Utility Billing.
Smart View9. Open service
Residential accounts require application, ownership/lease proof, photo ID and deposit, and must be opened in person.
Open account10. Close service
Closing may require written request, sale/lease documents, final balance clearance and a $15 per water meter closing fee.
Close accountSunrise City Hall Map and Visit Plan
Use this map for the main City Hall / Public Service location. Bring the utility bill, Customer ID, Account Number, service address, ID, lease/deed, deposit, payment receipt, shutoff notice or dispute documents as needed.
Before visiting
Call 954-746-3232 if you need restoration, billing dispute help, account opening documents, payment method confirmation or outside-U.S. payment options.
Ask before leaving
“Is my payment posted, is any late fee or reconnect charge still due, and is my account safe from disconnection?”
If service is disconnected
Use approved restoration payment methods and wait for authorized City restoration. Do not turn water or gas back on yourself.
Official Sunrise Utility Bill Links
Sunrise Water Bill FAQ
How do I pay my City of Sunrise water bill online?
Use the official Sunrise Utility Billing Customer Service system to register, view your bill, make payment, set recurring payment and choose paperless billing. You can also use the city’s one-time payment link if you do not want to register.
What is the Sunrise water bill pay-by-phone number?
Call 1-866-335-0510. Sunrise says the phone payment system accepts major cards, debit cards or check, and you need your Customer ID and Account Number.
What is the Sunrise utility billing phone number?
Call Public Service / Utility Billing at 954-746-3232 for billing questions, payment issues, disputed amounts, account questions and service help.
Is there a service fee for Sunrise online or phone payments?
The January 2026 in-city rate sheet says Sunrise utility customers pay no service fee for online or phone payments.
When is a Sunrise utility bill late?
Use the due date printed on your bill as the safest deadline. Sunrise says a $10 late fee is imposed on bills not paid in full within 28 days of the bill date, and disconnection risk begins if charges remain unpaid within 45 days.
What happens if my Sunrise water service is disconnected?
A $50 disconnection/reconnection charge applies, or $70 if water service was disconnected for nonpayment a second time within the preceding six months. Payment for restoration must be cash, cashier’s check, money order, credit card or debit card only.
Can I turn Sunrise water service back on myself?
No. The official rate sheet says only an authorized City representative may restore water or gas service. Unauthorized turn-on may cause tampering charges and additional disconnection.
How do I check high water usage in Sunrise?
If you have an AMI smart meter, use the Smart View portal to review usage by month, week and day and set high-use, leak or vacation alerts. Also check toilets, irrigation, pool fill, hoses and meter movement when no water is being used.
What areas does Sunrise Utilities serve?
Sunrise lists utility service areas including Sunrise, parts of Davie, Lauderhill, Southwest Ranches, Tamarac, Weston and unincorporated Broward. Services and rates depend on the exact territory.
How do I open or close a Sunrise utility account?
Residential accounts must be opened in person with the proper application, proof of ownership or lease, photo ID and deposit. To close an account, use the closing process and provide sale, tenant-vacate or written discontinuance details as applicable.