Sunrise Water Bill: Department Office, Phone & Pay 2026

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Sunrise FL water bill 2026 Department office + phone + pay Customer service hours + emergencies

Sunrise Water Bill 2026: Department Office, Phone Number, Customer Service Hours and Pay Online

City of Sunrise utility customers can pay, view, manage and ask questions about water, sewer and gas utility accounts through the City’s Public Service/Utility Billing division. But the right contact depends on your need: normal bill payment, walk-up service, drop box, pay-by-phone, new account, closing account, after-hours reconnection or water/gas emergency.

This guide gives you the correct Sunrise water bill phone numbers, office locations, customer service hours, online bill portal, pay-by-phone number, mail addresses, drop-box locations and practical steps before you call or visit.

View / Pay Bill Online Call Customer Service Pay by Phone Find Right Contact

Sunrise Utility Contact Finder: Who Should You Call?

Calling the wrong number can waste time. Use this quick contact finder before paying, visiting City Hall, reporting an emergency, or asking about account status.

I need billing or account help Call Public Service/Utility Billing at 954-746-3232 during weekday customer service hours.
Call 954-746-3232
I only want to pay by phone Use the pay-by-phone system at 1-866-335-0510 with Customer ID and Account Number ready.
Pay by phone
I have after-hours emergency For late nights/weekends water or gas service emergencies, call 954-746-3500.
Emergency line
Gas odor warning: The City lists gas leak/gas odor as 911. Do not use online billing forms or regular customer service if you smell gas.

Sunrise Water Bill Phone Numbers for 2026

Sunrise has separate contacts for billing, pay-by-phone, after-hours reconnections, emergencies, utilities administration and underground utility location service. Save the correct number based on the issue.

Need Phone number Use it for Before calling
Utility billing customer service 954-746-3232 Billing questions, payment inquiries, customer account help, walk-up customer service. Have Customer ID, Account Number, service address and bill amount ready.
Pay by phone 1-866-335-0510 Automated utility bill payment using card, debit card or check. Have Customer ID and Account Number ready.
After-hours customer service 954-888-6087 Water/gas reconnections and emergencies, Monday–Friday, 5 PM–11:30 PM. Explain whether it is reconnection, water service or gas issue.
Late night / weekend emergency 954-746-3500 After-hours water and gas service emergencies on late nights and weekends. Give exact address, cross street and safety details.
Utilities Department administration 954-888-6000 Utilities Department administration, not normal bill payment. Use billing number first for customer account questions.
Sunshine State One-Call 811 or 800-432-4770 Underground utility location service before digging. Call before excavation or digging work.
Phone tip: For bill questions, use 954-746-3232. For payment only, use 1-866-335-0510. For safety or emergency issues after hours, use the emergency contacts instead of waiting for billing support.

Sunrise Utility Billing Hours and Customer Service Timing

Sunrise Public Service/Utility Billing lists City Hall customer service hours as Monday through Friday, 8 AM to 5 PM. The Village Civic Center and New River Civic Center customer service windows are listed as Monday through Friday, 9 AM to 5 PM.

City Hall customer service

8–5

Monday through Friday, 8:00 AM to 5:00 PM at 10770 West Oakland Park Boulevard.

Village Civic Center

9–5

Monday through Friday, 9:00 AM to 5:00 PM at 6800 Sunset Strip.

New River Civic Center

9–5

Monday through Friday, 9:00 AM to 5:00 PM at 60 Weston Road.

Best time-saving approach

Check the online account first for balance, payment history and bill delivery options. Then call 954-746-3232 if you need help with billing, account changes, disputed amounts or payment questions.

Sunrise Utility Billing Office Locations and Drop Boxes

The City lists three walk-up customer service centers for utility customers. Drop boxes are also available 24/7, which is useful when you cannot visit during business hours.

Location Address Customer service hours Drop box
City Hall 10770 West Oakland Park Boulevard, Sunrise, FL 33351 Monday–Friday, 8 AM–5 PM Drive-up drop box on south side/rear of City Hall, available 24/7.
Village Civic Center 6800 Sunset Strip, Sunrise, FL 33313 Monday–Friday, 9 AM–5 PM Available 24/7.
New River Civic Center 60 Weston Road, Sunrise, FL 33326 Monday–Friday, 9 AM–5 PM Available 24/7.
Drop-box tip: If your bill is close to disconnection or deadline, call customer service first to confirm whether drop-box timing is fast enough for your account.

How to Pay a Sunrise Water Bill Online, by Phone, Mail or Drop Box

Sunrise customers can pay online, use pay-by-phone, mail utility payments, or use City drop boxes. The safest method depends on whether your payment is routine, late, close to disconnection, or tied to a customer service issue.

1

Open the official online utility bill system

The City’s customer self-service website provides online views of customer utility bills and accounts, along with payment and bill delivery options.

Open bill portal Pay/view options
2

Use pay-by-phone for quick payment

Call 1-866-335-0510. The City’s payment-system FAQ says the pay-by-phone system accepts Visa, MasterCard, American Express, Discover, debit card or check.

3

Use mail or drop box for non-urgent payment

Mail payments to the official payment address or use the 24/7 drop boxes. Keep a copy of your check or money order details for your records.

4

Save proof of payment

Keep confirmation number, date, amount, Customer ID, Account Number and screenshot or receipt until the payment appears on your account.

Deadline warning: If payment is being made to avoid shutoff, reconnection delay or late account action, call 954-746-3232 before using mail or drop box.

Sunrise Online Utility Bill System: What Customers Can Do

Sunrise’s customer self-service website offers online views of customer utility bills and accounts, along with convenient payment and bill delivery options. The City’s newer utility payment system also highlights recurring credit card payments, improved online access, a more transparent bill format and paperless e-bill options.

View bills and account status

Use the portal to check current bill details, payment status and account information before calling.

One-time payment

The City has supported one-time payment using eCheck, bank account, debit card or credit card.

Paperless billing

Registering online can help you access electronic bills and avoid waiting for paper bill delivery.

Portal tip: If your paper bill is delayed, check the online portal. The City’s payment-system FAQ says registered customers can access the electronic bill once it is generated.

Sunrise Utility Payment Mailing Addresses and Drop Boxes

The City lists two official mailing addresses for utility payments. Use the address that matches your payment process, and include the correct account details.

Mail payment address

City of Sunrise Public Service

P.O. Box 31432
Tampa, FL 33631-3432

Use this for mailed utility payments when applicable.

City Hall payment address

City of Sunrise Public Service

10770 West Oakland Park Boulevard
Sunrise, FL 33351-6899

This is also the main customer service location.

Before mailing or using drop box

✓Write the correct Customer ID and Account Number.
✓Include the payment stub if available.
✓Do not send cash by mail.
✓Call first if the account is close to disconnection.

After-Hours Reconnection, Water Emergency and Gas Emergency Contacts

Do not wait for normal billing hours when there is an active emergency. Sunrise lists separate contacts for after-hours reconnections, water/gas emergencies and gas odor.

Issue Official contact When to use it
Gas leak or gas odor 911 Use for suspected gas leak or gas odor. Do not use normal billing contact.
After-hours customer service 954-888-6087 Water/gas reconnections and emergencies, Monday–Friday, 5 PM–11:30 PM.
Late nights and weekends 954-746-3500 After-hours water and gas service emergencies outside weekday evening coverage.
Emergency rule: Billing questions can wait for business hours. Active water/gas emergencies should be reported immediately using the proper emergency contact.

Open or Close a Sunrise Utility Account

If you are moving in, moving out, selling a property, renting, or closing a customer account, do not only pay the current bill. Account opening and closing may require forms, email, fax or identity/account verification.

Open a utility account

Use the City’s official “Open a Utility Account” path or contact Public Service/Utility Billing before move-in.

Open account info Call billing

Close a utility account

The City says a Request To Close Utility Account form may be completed and faxed to 954-572-2479 or emailed to customerservice@sunrisefl.gov.

Close account info Email customer service
Move-out tip: Paying the current bill is not the same as closing the utility account. Submit the close-account request and keep confirmation.

High Sunrise Utility Bill: What to Check Before Calling

Sunrise utility bills may include water, sewer and gas charges. The City FAQ says water, sewer and gas bills include a flat base charge plus a commodity charge for consumption or usage. Before disputing a bill, separate base charges from usage charges.

Check usage first

Look at whether the bill increased because of higher water/gas use or because of base charges, fees or prior balance.

Look for leaks

Check toilets, irrigation, hose bibs, water heater, soft ground and hidden plumbing before assuming the meter is wrong.

Check payment history

Confirm recent payments posted correctly and were not still pending, returned or applied to the wrong account.

✓Have Customer ID and Account Number ready.
✓Compare current bill with the last two bills.
✓Separate water, sewer and gas charges.
✓Check for leaks and unusual household usage.
✓Call 954-746-3232 if the bill still does not make sense.

Official Sunrise Water Bill Links and Contacts

Use these official City of Sunrise resources for utility billing, bill payment, account opening/closing, payment-system help, drop boxes and emergency contacts.

Need Official resource Use it for Direct action
Public Service / Utility Billing Public Service / Utility Billing Phone numbers, office locations, hours, mail addresses and emergency contacts. Call 954-746-3232
Online bill portal Customer Self Service Online bill/account views and payment options. Open portal
Pay/view options Utility Bill Pay/View Options Utility bill payment and view options. Open options
Payment-system FAQ Payment System FAQs Pay-by-phone, e-bill and new payment system questions. Pay by phone
Open utility account Open Utility Account Move-in or new account setup. Open account page
Close utility account Close a Utility Account Move-out or account closure request. Email form
Utilities administration Utilities Department Utilities administration and department contacts. Call 954-888-6000
Editorial note: This guide uses official City of Sunrise Public Service/Utility Billing, utility bill payment, customer self-service, utilities department, open-account and close-account resources. Always verify account-specific deadlines and emergency instructions directly with the City.

Map: Sunrise City Hall Utility Customer Service

City Hall customer service is listed at 10770 West Oakland Park Boulevard, Sunrise, FL 33351. The City Hall drive-up drop box is located on the south side/rear of City Hall and is available 24/7.

City Hall Utility Customer Service

Address: 10770 West Oakland Park Boulevard, Sunrise, FL 33351

Phone: 954-746-3232

Email: customerservice@sunrisefl.gov

Fax: 954-572-2479

Call billing Open map

Before visiting or calling

✓Customer ID and Account Number.
✓Service address and phone/email.
✓Current bill or portal screenshot.
✓Payment receipt if you already paid.
✓Move-in/move-out date if opening or closing account.

Map: City Hall

Sunrise Water Bill Phone, Office and Payment FAQs

What is the City of Sunrise water bill customer service phone number?

Call Public Service/Utility Billing at 954-746-3232 for Sunrise utility bill questions, account help, customer service and payment inquiries.

What is the Sunrise water bill pay-by-phone number?

Call 1-866-335-0510 to pay by phone. The City’s payment-system FAQ says the system accepts major cards, debit card or check.

Where is the Sunrise utility billing office?

City Hall utility customer service is at 10770 West Oakland Park Boulevard, Sunrise, FL 33351.

What are Sunrise utility billing customer service hours?

City Hall customer service is listed as Monday through Friday, 8 AM to 5 PM. Village Civic Center and New River Civic Center customer service windows are listed as Monday through Friday, 9 AM to 5 PM.

Can I pay my Sunrise utility bill online?

Yes. Use the City’s Customer Self Service website at css.sunrisefl.gov to view and pay utility bills and manage bill delivery options.

What is the Sunrise after-hours water or gas emergency number?

For weekday evening water/gas reconnections and emergencies, call 954-888-6087 from 5 PM to 11:30 PM. For late nights and weekends, call 954-746-3500.

What should I do if I smell gas in Sunrise?

The City lists gas leak or gas odor as 911. Leave the area if needed and call emergency services rather than using regular billing contacts.

Where can I drop off a Sunrise utility payment?

Drop boxes are available 24/7 at City Hall, Village Civic Center and New River Civic Center. City Hall’s drive-up drop box is on the south side/rear of City Hall.

Where do I mail a Sunrise utility payment?

The City lists mail payments to City of Sunrise Public Service, P.O. Box 31432, Tampa, FL 33631-3432, or City of Sunrise Public Service, 10770 West Oakland Park Boulevard, Sunrise, FL 33351-6899.

How do I close a Sunrise utility account?

The City says a Request To Close Utility Account form may be completed and faxed to 954-572-2479 or emailed to customerservice@sunrisefl.gov.

What is the Sunrise Utilities Department administration phone number?

The Sunrise Utilities Department administration contact is 954-888-6000 at 777 Sawgrass Corporate Parkway. For utility billing and account questions, use 954-746-3232 instead.

Is WaterBillGuide.us the official City of Sunrise website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, close accounts, reconnect service, dispatch crews or represent the City of Sunrise.

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