Mission Utility Payment Center for Water, Sewer, Garbage, Drainage and Reconnect Help
This guide is for City of Mission, Texas customers who need to pay a water bill, check the correct payment portal, open new utility service, request disconnection, handle a past-due account, or understand a high usage bill after smart-meter updates.
Every step includes official phone numbers, city links, office hours, rates, payment fees and local rules so users can take action without guessing which Mission department to call.
Fast answer: City of Mission customers can pay online through Municipal Online Payments Quick Pay, sign in to manage the account, pay by phone at 833-277-0389, pay in person at City Hall, use the drive-through, bank draft, drop box, H-E-B or Walmart. Billing questions go to 956-580-8660.
Most important reconnect rule: if the account is disconnected or past due, the payment portal says customers must call 956-580-8660 for reconnection, and a $25 reconnect fee must be paid before service is restored.
City of Mission Water Bill: 10 Quick Facts Users Need First
Mission Utility Action Board: Choose the Right Official Step
I just need to pay
Use Quick Pay if you have the account number and do not need to register.
Open Quick PayI need e-billing or account tools
Sign in or create an account to view details, manage single or multi-accounts, multi-bill pay and e-Billing.
Sign in / registerI want phone payment
Call 833-277-0389. Have the account number and address ready. A $1.25 fee applies.
Call phone payMy water is disconnected
Pay the full balance plus $25 reconnect fee, then call the office to verify payment and send the reconnect order.
Call 956-580-8660I need new service
Apply at the Business Office or send required documents by fax/email. Requests after 3 p.m. may process next business day.
New service rulesI have sewer or water trouble
Call 956-580-8780 for sewer emergencies. For other water-related issues, use MyMission311 or call 956-585-3111.
Sewer emergencyHow to Pay a City of Mission Utility Bill
| Payment method | Official detail | Best for | Action |
|---|---|---|---|
| Quick Pay online | No login required. You need the utility account number. | Fast one-time bill payment. | Pay online |
| Customer portal | Create an account to view details, manage single/multi-accounts, multi-bill pay and e-Billing. | Account management and paperless tools. | Sign in / register |
| Phone payment | Automated pay by phone at 833-277-0389. Account number and address required. $1.25 fee. | No portal access or quick phone payment. | Call 833-277-0389 |
| In person at City Hall | In-person payments are accepted at City Hall. A 5% credit-card fee applies. | Cashier support and account questions. | See office map |
| Drive-through | Drive-through hours are longer Monday–Thursday. Must have water bill. Official directory says cash and checks only in drive-through. | Fast in-person payment with bill in hand. | Visit drive-through |
| Bank draft | Automatic bank draft form must be submitted with a voided check to confirm routing/account number. | Avoiding missed payments. | Auto draft form info |
| Drop box | Night drop box is northwest of the drive-through. Only checks and money orders; no cash. | After-hours non-cash payment. | See location |
| H-E-B / Walmart | The city FAQ says customers can pay at H-E-B or Walmart if current with the bill. | Third-party walk-in payment for current accounts. | Payment details |
Late Fee, Reconnect Fee and Same-Day Service Restoration
Due date rule
The city rate section says a 5% late fee applies if the current bill is not paid by the due date, which is 20 days from date of mailing.
Portal notice
The payment portal states that a 5% late fee is automatically applied if the current bill is not paid by the due date.
Reconnect fee
Disconnected past-due accounts must call 956-580-8660 for reconnection, and a $25 fee must be paid before reconnect.
Faucet rule
Water will not be turned on if faucets are left on. The city says all faucets or water-related appliances must be off.
Reconnect call script
New Service, Transfer Service or Disconnect Utility Account
| Task | Official rule | Prepare this | Action |
|---|---|---|---|
| Open residential service | New customers requesting water, wastewater and/or sanitation services must apply in person at the Business Office, or send an authorized person/documents if unable to apply in person. | Valid driver’s license/state ID for each applicant; Mexican Nationals may use current passport, visa or matrícula. | New service page |
| Rental account | A formal rental lease/agreement is required if renting. | Lease, ID and completed application. | Requirements |
| Owner account | If not renting, the city lists warranty deed or deed of trust as required documentation. | Ownership document, ID and application. | Requirements |
| After 3 p.m. request | Requests received after 3 p.m. may be processed the following business day. | Submit early if move-in is urgent. | Call before visiting |
| Transfer service | Transfer requests must be made in person by the account holder. | Current account, new address and ID. | Transfer rule |
| Disconnect service | Requests must be made by the account holder or authorized person in person or by emailing the disconnection form. | Account number, service address, final date and forwarding contact. | Disconnection form info |
| Water/sewer tap | Tap requests require application, ID, subdivision name/lot number and building permit. For 1-inch meter or larger, contact Public Works at 956-580-8780 for pre-approval. | Water tap application, building permit, lot/subdivision info. | Call Public Works |
City of Mission Water and Sewer Rates Shown on Official Utility Page
The City’s Utility Billing page publishes water base charges, variable usage rates and sanitary sewer rates. Use the account’s customer class and meter size before estimating.
| Rate item | Official amount shown | What it means | Source |
|---|---|---|---|
| Residential water base inside city, up to 3/4 meter | $11.50 for 999 gallons or less | Common residential base charge for inside-city accounts. | Utility Billing |
| Residential water base outside city, up to 3/4 meter | $14.44 for 999 gallons or less | Higher outside-city base amount. | Rates |
| Single-residential water usage | $2.25 per 1,000 gallons from 999 to 19,999; $2.50 from 20,000+ | Usage-based water cost after base gallons. | Water table |
| Commercial/industrial water base | $12.50 inside / $15.62 outside | Different base charge for commercial/industrial customers. | Rates |
| Single-residential sewer fixed rate | $9.00 | Base sewer charge for single residential service. | Sewer rates |
| Single-residential sewer variable | $1.45 based on water consumption | Sewer amount follows water usage for single residential accounts. | Sewer rates |
| Temporary disconnection | $3 per month while away; $20 service fee for restoring service | Useful for seasonal/temporary service changes. | Temporary disconnect |
| Nonpayment reconnect | $25 | Required for accounts disconnected due to nonpayment. | Portal notice |
Mission Residential Water/Sewer Bill Estimate Helper
This planner uses the official inside-city single-residential amounts shown on the Utility Billing page. It is not a live account balance.
This calculator is for planning only. Actual bills can include garbage, drainage, prior balance, partial payments, service changes, late fees or reconnect fees.
High Mission Water Bill? Check Smart Meter, Leaks and Usage Pattern
Smart meter context
The City’s meter replacement page says newer meters record consumption more accurately. Older meters can run slower, so a new meter or undetected leak can make a bill look higher.
Smart meter projectCustomer portal benefits
The meter project describes a customer portal that helps customers see usage patterns, set water budgets, address high consumption and receive service alerts.
Customer PortalAsk for a meter-read recheck
The Meter Reader Department handles monthly readings, new-account connections, disconnections/reconnections, and re-checking meter reads when customers have questions.
Meter Reader DepartmentToilet leak test
- Put food coloring in the toilet tank.
- Wait 20–30 minutes without flushing.
- If color appears in the bowl, repair the flapper/fill valve.
- Save receipts before asking about a review.
Outdoor use check
- Check irrigation timers.
- Look for wet spots near the service line.
- Inspect hose bibs and sprinkler heads.
- Review pool filling, pressure washing or lawn watering.
High-bill call
Call 956-580-8660 with your account number, recent usage, leak checks and any smart-meter portal observations.
Call Utility BillingHigh-bill call script
Sewer Emergency, Water Issue or After-Hours No Water?
| Issue | Official contact | Use it for | Action |
|---|---|---|---|
| Sewer emergency | 956-580-8780 | The city lists this as a 24-hour line for sewer-related emergencies. | Call sewer emergency |
| Other water-related issue | MyMission311 app or 956-585-3111 | Report non-sewer water-related issues to 311. | Call 956-585-3111 |
| After-hours no water | 956-580-8660 | The FAQ says calls are directed to an answering service, which contacts the person on call. | Call after hours |
| Water tap or large meter pre-approval | 956-580-8780 | For 1-inch meter or larger tap request pre-approval. | Call Public Works |
| Billing issue | 956-580-8660 | Bill amount, due date, payment posting, reconnect fee, account setup or transfer. | Call Billing |
Trash, Brush Pickup and Utility Bill Questions
Garbage is part of billing
The Business Office bills and collects payments for water, garbage, drainage and sewer services provided by the City of Mission.
Utility BillingTrash pickup questions
The FAQ says to contact Sanitation at 956-583-2564 for trash pickup or missed pickup issues.
Call SanitationBrush pickup
The utility page says residential garbage service is twice a week and brush pickup is once a month. For service days, call Sanitation.
Ask pickup dayMission Utility Billing Office Map and Visit Plan
Use City Hall at 1201 E. 8th Street for Utility Billing/Collections, new service applications, in-person payment, drive-through payment and account questions.
Lobby hours
Monday–Friday, 8 a.m.–5 p.m. New water service applications are taken Monday–Friday, 8 a.m.–3:30 p.m.
Drive-through hours
Monday–Thursday, 8 a.m.–5:30 p.m.; Friday, 8 a.m.–5 p.m. Must have water bill.
Bring
Bill, account number, ID, lease/deed if starting service, payment method, $25 reconnect fee if disconnected, and proof all faucets are off.
Official City of Mission Water Bill Links
City of Mission Water Bill FAQ
How do I pay my City of Mission water bill online?
Use the Mission, TX Municipal Online Payments Quick Pay page if you only need to pay. You need the utility account number. You can also sign in or register to manage account details and e-Billing.
What is the City of Mission utility billing phone number?
Call Utility Billing / Collections at 956-580-8660. The office is located at 1201 E. 8th Street, Mission, TX 78572.
What is the Mission water bill phone payment number?
Call the automated phone payment system at 833-277-0389. The city says you must have your account number and address available, and a $1.25 fee applies.
How much is the Mission water bill late fee?
The city states that a 5% late fee is charged if the current bill is not paid by the due date. The rate section says the due date is 20 days from date of mailing.
How much is the City of Mission reconnect fee?
The portal and city FAQ list a $25 reconnect fee for accounts disconnected due to nonpayment. Call 956-580-8660 after paying so the office can verify payment and send the reconnect order.
Can I make a partial payment online or by phone?
The city FAQ says the automated system does have the option to take partial payments. If the account is near disconnection, call the office to confirm whether a partial payment protects service.
Can I open a Mission utility account over the phone?
No. The city FAQ says accounts cannot be opened over the phone. New customers must apply in person or submit required documents through the listed fax/email process if unable to appear in person.
What documents are needed for new Mission utility service?
Residential applicants need a valid driver’s license or state ID for each person requesting service, and either a formal rental lease/agreement if renting or warranty deed/deed of trust if not renting.
Who do I call for a sewer emergency in Mission?
Call 956-580-8780 for sewer-related emergencies. The city lists this as a 24-hour sewer emergency line.
Why did my Mission water bill increase after a new meter?
The city’s meter replacement FAQ says older meters can run slower and may not measure all water passing through them. A newer meter may record consumption more accurately, and undetected leaks can also increase the bill.