Kingsport Utility Billing Guide for Payments, AutoPay, Rates & High-Bill Help
This guide is for City of Kingsport customers who need to pay a water or sewer bill, use the new Kingsport Utilities portal, re-enroll AutoPay, call the automated phone system, pay at a retail store, start water service, check water and sewer rates, or ask for help before a bill becomes a bigger problem.
The City’s new customer information system is active, so this page focuses on the practical questions people have now: which payment method posts fastest, when to call Customer Service, what changed with AutoPay, where the kiosk and drop box are, and how to estimate a normal monthly bill.
Fast answer: Kingsport water and sewer customers can pay through the new Kingsport Utilities customer portal, the Kingsport Utilities app, AutoPay, retail cash locations using the app barcode, Walmart Bill Pay, City Hall, the 24/7 self-service kiosk, the City Hall drop box, the automated phone system at 423-343-9860, or mail to City of Kingsport, P.O. Box 880, Kingsport, TN 37662. For billing questions, account setup, payment plan help, portal help or a high bill, call 423-343-9860 or email customerservice@kingsporttn.gov.
Kingsport Water Bill Quick Facts
Kingsport Water Bill Action Board
Pick the task first. Each card gives the official next step, phone number, location or payment caution.
I need to pay online
Use the Kingsport Utilities customer portal. The city says customers can view recent bill images, pay bills, create service requests, update records and receive communications.
Open portalI used bank draft or AutoPay before
The city says bank draft and AutoPay customers must re-enroll through the new portal. Do not assume old AutoPay carried over.
AutoPay instructionsI want to pay by phone
Call 423-343-9860. The city says secure payments are available 24/7 through the automated phone system.
Call 423-343-9860I need cash retail payment
Use the Kingsport Utilities app to generate a barcode for CVS, Walgreens or Dollar General, or use Walmart Bill Pay. A $2.95 fee applies.
Retail payment stepsI need a payment plan
Grace AI can help customers access the account by phone, make payment, check balance, update account information and arrange a payment plan.
Grace AI stepsI have a leak or sewer emergency
For water, sewer or stormwater emergencies, the city lists 229-9416, or 246-9111 after hours. Use ConnectKingsport only for non-emergency reports.
Emergency contacts10 Kingsport Water Bill Attributes Users Need to Know
| Attribute | Practical answer | Official action |
|---|---|---|
| New portal | Kingsport’s new Customer Information System and Kingsport Utilities portal/app are live for utility accounts. | Payment methods |
| AutoPay re-enrollment | Bank draft and AutoPay customers need to re-enroll through the new portal. | Customer portal |
| Online payment types | The portal accepts major cards, checking/savings account, PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay. | Pay online |
| Phone payment | Automated secure phone payment is available at 423-343-9860. | Call payment line |
| Retail fee | CVS, Walgreens, Dollar General and Walmart retail payment options list a $2.95 transaction fee. | Retail steps |
| City Hall payment | Pay at 415 Broad St., Monday–Friday, 8am–5pm. | City Hall map |
| 24/7 kiosk | Self-service kiosk is located at 415 Broad St., Drive-thru Lane 1, accessible from New Street. | Kiosk location |
| Drop box | Dropbox is located at 415 Broad St., Drive-thru Lane 2, accessible from New Street. | Drop-box note |
| Monthly billing | All meters are read and billed monthly, and bills are processed five times per month based on location. | Water/Sewer page |
| Customer support | Call Customer Service at 423-343-9860 or email customerservice@kingsporttn.gov. | Email support |
How to Pay a Kingsport Water / Utility Bill
| Method | Official detail | Best for | Action |
|---|---|---|---|
| Customer portal | Pay online, view recent bill images, create service requests, update records and receive communications. | Most customers, account history and digital wallet payment. | Open portal |
| Kingsport Utilities app | View bill images, make payments, create/track service requests and use retail cash barcode. | Mobile payment and retail cash barcode. | App details |
| AutoPay | Enroll through the new portal. Previous bank draft/AutoPay users need to re-enroll. | Monthly hands-off payment after setup. | Set up AutoPay |
| Phone | Automated phone system at 423-343-9860 accepts secure payments 24/7. | Customers who prefer phone payment or Grace AI help. | Call 423-343-9860 |
| City Hall | Pay at 415 Broad St., Monday–Friday, 8am–5pm. | Receipt, staff help, account question or urgent situation. | Get directions |
| 24/7 kiosk | Self-service kiosk at City Hall Drive-thru Lane 1, accessible from New Street. | After-hours card/check-style self-service payment. | Kiosk map |
| Drop box | City Hall Drive-thru Lane 2, accessible from New Street. | After-hours check or money order payment when not urgent. | Drop-box location |
| City of Kingsport, P.O. Box 880, Kingsport, TN 37662. | Non-urgent payments only. | Mailing details |
New Kingsport Utilities Portal and AutoPay Re-Enrollment
AutoPay must be reset
The city says customers who paid by bank draft or AutoPay need to re-enroll through the new portal.
Re-enroll in portalNew payment options
The portal supports cards, checking/savings, PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay.
Payment optionsApp + service requests
The Kingsport Utilities app lets customers view bill images, pay, create and track service requests, and update records.
App informationRetail Cash Payments: CVS, Walgreens, Dollar General and Walmart
CVS, Walgreens or Dollar General
- Open the Kingsport Utilities app.
- Select “$Cash” as the payment method.
- Choose the retail location.
- Bring the unique barcode to the store checkout.
- Tell the cashier the amount and pay.
Fee: $2.95 transaction fee.
Walmart Bill Pay
- Go to the Walmart Money Center or financial service desk.
- Tell the associate you want to pay a bill using Walmart Bill Pay.
- Provide your utility account number and payment amount.
- Pay using cash, debit or UCards.
Fee: $2.95 transaction fee.
Grace AI: Phone Payment, Payment Plan, Balance and Account Updates
What Grace AI can do
Kingsport describes Grace AI as an interactive customer service tool that helps customers access a water/utility account over the phone.
Payment tasks
Grace AI can help make a payment, check a balance and arrange a payment plan.
Call 423-343-9860Account updates
Grace AI can also help update account information. Have the account number, service address and phone/email ready.
Use this payment-plan call script
Start Water or Sewer Service in Kingsport
Online start service
The city’s Application for Water Service page says the new Customer Information System lets residents create accounts for new service.
Start service pageCall for setup questions
Call 423-343-9860 with questions about account setup, documents, timing or new service.
Call Customer ServiceIn person
Customer Service is located at City Hall, 415 Broad Street, Kingsport, with normal hours Monday–Friday, 8am–5pm.
City Hall mapBilling Cycles, Meter Reading and Due-Date Confusion
Monthly billing
Kingsport says all meters are read and billed each month.
Five processing groups
Bills are processed five times per month based on location, so different areas have different bill dates and due dates.
Mail envelope
The utility bill should include an addressed envelope for mailing payment, but mail is not best for urgent due-date situations.
Kingsport Water and Sewer Rates
The city lists separate inside-city and outside-city rates. Most residential customers use a 5/8-inch meter, but the actual meter size on the account controls the base charge.
| Bill line | Inside city | Outside city | What it means |
|---|---|---|---|
| Water base, 5/8-inch meter | $11.83 per month | $22.56 per month | Fixed monthly water charge before usage. |
| Water base, 1-inch meter | $21.05 per month | $40.15 per month | Larger residential/commercial meters pay higher base. |
| Water usage, 0–70,000 gallons | $3.13 per 1,000 gallons | $5.96 per 1,000 gallons | Main usage rate for normal monthly residential use. |
| Water usage over 70,000 gallons | $2.78 per 1,000 gallons | $5.31 per 1,000 gallons | High-volume usage tier. |
| Sewer base | $10.56 per month | $15.88 per month | Fixed monthly sewer charge before usage. |
| Sewer usage | $11.60 per 1,000 gallons | $17.39 per 1,000 gallons | Sewer can be a large part of the monthly utility bill. |
Quick Kingsport Water + Sewer Bill Estimator
This tool estimates water and sewer lines using the listed inside/outside city rates. It does not include prior balance, penalties, deposits, special service charges, sanitation, stormwater, taxes or account-specific adjustments.
Use your real meter size, inside/outside status and bill reading for the closest estimate.
High Kingsport Water Bill Checklist
Bill and cycle checks
- Confirm the billing period and due date.
- Check whether the account is inside or outside city limits.
- Confirm the meter size.
- Compare water usage and sewer usage lines separately.
- Look for prior balance or portal-transition payment issue.
Indoor leak checks
- Running toilet or bad flapper.
- Dripping faucet, tub or shower valve.
- Water heater leak.
- Washer, dishwasher, ice maker or humidifier line.
- Unusual overnight meter movement.
Outdoor checks
- Hose left running.
- Sprinkler or irrigation leak.
- Pool fill or pressure washing.
- Wet yard spot near service line.
- Water line break between meter and home.
High-bill call script
Water Leak, Sewer or Stormwater Emergency Contacts
Emergency water/sewer/stormwater
The city lists 229-9416 for water, sewer or stormwater emergencies, and 246-9111 after hours.
Call 229-9416Water & Sewer Maintenance
Maintenance contact is listed at 1113 Konnarock Road, Kingsport, with phone 423-229-9454.
Call 423-229-9454Non-emergency reports
Use ConnectKingsport for non-emergency issues. The city says the app is not for immediate police or fire response.
ConnectKingsport infoKingsport City Hall Map and Visit Plan
Use this location for in-person payment, account setup questions, utility billing help, business-hour payment, kiosk and drop box access. Address: 415 Broad Street, Kingsport, TN 37660.
Bring
Bill, account number, service address, payment method, ID if starting service, portal confirmation, and any past-due/payment-plan notes.
Kiosk / drop box
Kiosk is Drive-thru Lane 1 and drop box is Drive-thru Lane 2, both accessible from New Street.
Ask before leaving
“Is my account current, is AutoPay active in the new portal, and are there any pending service requests or payment-plan notes?”
Official Kingsport Utility Links
Kingsport Water Bill FAQ
How do I pay my Kingsport water bill online?
Use the Kingsport Utilities customer portal linked from the official Water/Utility Bill Payment Methods page. The portal supports cards, checking/savings, PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay.
What is the Kingsport utility billing phone number?
Call Customer Service at 423-343-9860. The same number is listed for secure automated phone payments 24/7.
Do I need to re-enroll in AutoPay?
Yes, if you previously paid by bank draft or AutoPay. Kingsport says customers need to re-enroll through the new portal.
Where do I pay in person?
Pay at City Hall, 415 Broad St., Monday through Friday from 8am to 5pm. A 24/7 self-service kiosk is also located at Drive-thru Lane 1, accessible from New Street.
Where is the Kingsport drop box?
The drop box is at 415 Broad St., Drive-thru Lane 2, accessible from New Street.
Where do I mail a Kingsport water bill payment?
Mail payment to City of Kingsport, P.O. Box 880, Kingsport, TN 37662. Use mail only when the due date is not urgent.
Can I pay at CVS, Walgreens, Dollar General or Walmart?
Yes. The Kingsport Utilities app can generate a cash barcode for CVS, Walgreens and Dollar General. Walmart Bill Pay is also listed. A $2.95 transaction fee applies.
How often are Kingsport meters read?
Kingsport says all meters are read and billed monthly. Bills are processed five times per month based on location, so due dates differ by area.
What are the basic Kingsport water and sewer rates?
For inside-city 5/8-inch water service, the listed monthly water base is $11.83 and the main water usage rate is $3.13 per 1,000 gallons up to 70,000 gallons. Inside-city sewer base is $10.56 and sewer usage is $11.60 per 1,000 gallons.
Who do I call for a water, sewer or stormwater emergency?
The city lists 229-9416 for water, sewer or stormwater emergencies, or 246-9111 after hours. Use ConnectKingsport for non-emergency reports only.