Water and Power Bill Pay Help for LADWP Customers Who Need the Right Official Action Fast
Most people searching “water and power pay bill” are trying to pay a Los Angeles Department of Water and Power bill. This guide gives the official LADWP payment paths, phone numbers, mailing address, assistance programs, service-center help, outage reporting, and past-due steps in one place.
Use it to avoid fake payment pages, duplicate autopay payments, missed payment-extension steps, and scam calls claiming your water or power will be shut off immediately.
Fast answer: LADWP customers can pay online through My Account, make a one-time online payment, enroll in Automatic Payment, call 1-877-MYPAYDWP (1-877-697-2939), pay in person at an LADWP Customer Service Center, or mail payment to LADWP, PO Box 30808, Los Angeles, CA 90030-0808.
If your bill is late: LADWP says customers with past-due balances should call 1-800-DIAL-DWP (1-800-342-5397) to discuss assistance, payment agreements, extensions, and programs before service is interrupted.
Water and Power Pay Bill Quick Facts
LADWP Water and Power Action Board
Choose your situation. Every card includes the official action link or phone number.
I just need to pay
Use LADWP My Account / Pay My Bill. One-time online payments from checking/savings are free, and residential customers may also use Visa or MasterCard.
Pay onlineI want automatic payment
Log in to My Account and enroll in Automatic Payment. LADWP says automatic debit occurs 10 business days after the bill is issued each billing cycle.
Automatic Payment stepsI need phone payment
Call 1-877-MYPAYDWP. Have your account number, 4-digit access code, and bank routing/account or Visa/MasterCard details ready.
Call 1-877-697-2939I am late or got a notice
Call 1-800-DIAL-DWP before the disconnect date. Ask about payment agreement, extension, Level Pay, and financial assistance.
Call 1-800-342-5397I need to start or stop service
Use LADWP’s official Start or Add Service / Stop Service pages for water and/or electric service.
Start serviceI have an outage or water trouble
Call 1-800-DIAL-DWP 24/7 for power outage, water trouble, downed line or water outage help.
Outage mapsHow to Pay a Water and Power Bill Online
Open the official LADWP account page
Start from LADWP’s official My Account page. Do not enter account details on unofficial “water and power bill pay” pages.
Open My AccountMake a one-time payment
LADWP says online one-time payments can be manually authorized from checking/savings, and residential customers may also use Visa or MasterCard. This service is free.
Read payment rulesUse Automatic Payment carefully
Automatic Payment applies next billing cycle. If the current bill is due now, you still need to make a manual payment.
Automatic Payment FAQSave proof and avoid duplicates
LADWP warns duplicate payment can happen if a manual payment is made before or after Automatic Payment processes.
Payment FAQPhone, Mail and In-Person LADWP Payment Options
| Payment method | Official detail | Best for | Action |
|---|---|---|---|
| Phone payment | Call 1-877-MYPAYDWP (1-877-697-2939), available 24/7 by touch-tone phone. | One-time phone payment from checking/savings or Visa/MasterCard. | Call phone pay |
| Customer service phone | Call 1-800-DIAL-DWP (1-800-342-5397). | Billing questions, payment extensions, payment arrangements, outage reporting. | Call DIAL-DWP |
| In person | Visit an LADWP Customer Service Center. Los Angeles area centers generally list Monday–Friday, 9am–5pm, closed holidays. | Cash, check, money order, cashier’s check, debit card, Visa/MasterCard payments. | Find service center |
| Appointment | Call 1-888-999-0477 only to book a Customer Service Center appointment. | Planning an in-person visit. | Book appointment |
| Write account number on check and include payment stub if possible. Mail to LADWP, PO Box 30808, Los Angeles, CA 90030-0808. | Non-urgent check payments. | Verify mail address |
Past-Due LADWP Bill, Disconnect Notice and Late Fee Rules
Past Due Notice
LADWP says customers with past-due balances receive a Past Due Notice by standard U.S. mail.
Read payment FAQDisconnect Notice
If payment is not received, the customer may receive a separate Disconnect Notice. Service can be disconnected as soon as the next business day after the notice due date.
Call before deadlineLate fee
LADWP reserves the right to charge a 1.5% monthly late fee on the past-due balance.
Late-fee FAQUse this script if your LADWP bill is late
Payment Arrangements, Extensions and Level Pay
Payment Arrangement
No down payment, no interest, no fees. LADWP lists up to 48 months for discount program customers and up to 24 months for non-discount program customers.
Payment optionsPayment Extension
Request a short additional time to pay by logging in, calling 1-800-DIAL-DWP, or visiting a Customer Service Center.
Extension FAQLevel Pay
Level Pay spreads electricity costs over several months and helps reduce the impact of seasonal high bills.
Learn Level PayEZ-SAVE, Lifeline, LIHEAP and Other Bill Relief
EZ-SAVE
EZ-SAVE helps income-qualified customers save on LADWP bills and can make customers eligible for other savings programs.
Apply for EZ-SAVELifeline
LADWP points seniors age 62 or older and customers with disabilities to Lifeline as the biggest discount option.
LADWP CaresLIHEAP
LIHEAP can help eligible income-qualified households manage immediate home heating or cooling needs. LADWP Cares notes up to $1,500 for power bills through LIHEAP.
LIHEAP detailsStart or Stop Water and Power Service
Start residential service
Use LADWP’s Start or Add Service page if you need to turn on electrical and/or water service within the LADWP service territory.
Start residential serviceStart commercial or multi-unit service
The same page includes commercial and multiple-unit start-service paths for electricity, water, sanitation, and trash if available.
Start business/multi-unitStop service
Use LADWP’s Stop Service page if you are turning off existing electrical and/or water service.
Request turn offCall if timing matters
For account-specific timing, call 1-800-DIAL-DWP. Commercial customers can also call 1-800-499-8840.
Call DIAL-DWPPower Outage, Water Trouble and Emergency Reporting
Power outage
Report a power outage by calling 1-800-DIAL-DWP. LADWP says representatives are available 24/7 for outage calls.
Power outage helpWater outage or water trouble
Call 1-800-DIAL-DWP for electric or water service problems. LADWP also provides water outage map pages for case-by-case outage estimates.
Outage mapsDowned wire or main break
For downed power lines, water trouble, or water main break concerns, call 1-800-DIAL-DWP rather than using bill-payment channels.
Call 24/7Scam Warning: Do Not Pay Fake Water and Power Calls
LADWP does not demand immediate phone payment
LADWP warns customers not to fall for callers demanding immediate bill payment or threatening shutoff over the phone.
Scam alertUse safe payment checks
- Use LADWP My Account or official ladwp.com pages.
- Hang up on threats and call 1-800-DIAL-DWP yourself.
- Do not pay through Zelle, Venmo, prepaid card, or cash app because a caller demands it.
- Ask LADWP to verify employee identity if someone comes to your property.
Los Angeles LADWP Tips That Save Time
Best path by situation
- Just paying: use My Account / Pay My Bill.
- Need phone payment: call 1-877-MYPAYDWP, not the appointment line.
- Need account help: call 1-800-DIAL-DWP.
- Past due: ask for payment agreement before the disconnect deadline.
- Outage or water trouble: call DIAL-DWP 24/7.
- In-person payment: use the Customer Service Center finder before visiting.
Common mistakes to avoid
- Making a manual payment when Automatic Payment is already processing.
- Mailing a payment close to a disconnect deadline.
- Using an unofficial bill-pay page from search results.
- Calling the appointment-only number for account questions.
- Ignoring a Past Due Notice until the Disconnect Notice arrives.
- Paying a scammer through cash app or prepaid card.
10 Water and Power Pay Bill Attributes With Answers
| Attribute | Answer | Best action |
|---|---|---|
| Official online payment | LADWP My Account / Pay My Bill. | Pay online |
| Phone payment | 1-877-MYPAYDWP / 1-877-697-2939. | Call phone pay |
| Customer service | 1-800-DIAL-DWP / 1-800-342-5397. | Call customer service |
| Payment mailing address | LADWP, PO Box 30808, Los Angeles, CA 90030-0808. | Verify address |
| Online payment fee | LADWP states one-time online payment and phone payment are free of charge. | Payment details |
| Late fee | LADWP reserves the right to charge a 1.5% monthly late fee on the past-due balance. | Late-fee FAQ |
| Payment arrangement | Up to 24 months for non-discount customers and up to 48 months for discount-program customers. | Payment help |
| Start service | LADWP Start or Add Service page for residential, commercial and multiple-unit service. | Start service |
| Stop service | LADWP Stop Service page for turning off existing water/electric service. | Stop service |
| Outage / water trouble | Call 1-800-DIAL-DWP; representatives are available 24/7 for emergency and outage calls. | Outage maps |
LADWP Customer Service Center Map and Visit Plan
Use this map for the LADWP John Ferrero Building / JFB Lobby Customer Service Center at 111 N. Hope St., Los Angeles, CA 90012. LADWP also has multiple Customer Service Centers across the Los Angeles area, so use the official finder for the closest location.
Bring
Account number, ID, bill, disconnect notice, payment method, payment arrangement documents, and assistance-program questions.
Accepted payments
LADWP service centers list cash, check, money order, cashier’s check, debit card, and Visa/MasterCard.
Before visiting
Use the Customer Service Center finder and check hours. Appointments are not required, but you can call 1-888-999-0477 to book one.
Official LADWP Water and Power Links
Water and Power Pay Bill FAQ
How do I pay my LADWP water and power bill online?
Use LADWP My Account / Pay My Bill at myaccount.ladwp.com. LADWP says one-time online payment from checking or savings is free, and residential customers may also use Visa or MasterCard.
What is the LADWP phone payment number?
For phone payment, call 1-877-MYPAYDWP, which is 1-877-697-2939. Have your account number, 4-digit access code and payment information ready.
What is the LADWP customer service number?
Call 1-800-DIAL-DWP, which is 1-800-342-5397, for customer service, billing questions, payment extensions, payment agreements, and outage help.
Where do I mail an LADWP payment?
Mail payments to LADWP, PO Box 30808, Los Angeles, CA 90030-0808. Write your account number on the check and include the payment stub if possible.
Does LADWP charge for online payment?
LADWP states that online one-time payment and phone payment are free of charge.
Can LADWP disconnect water or power for nonpayment?
Yes. LADWP says customers with past-due balances may be subject to electric and/or water service disconnection after notices if payment is not received or an agreement is not made.
Does LADWP charge a late fee?
LADWP reserves the right to charge a 1.5% monthly late fee on the past-due balance.
Can I get an LADWP payment arrangement?
Yes. LADWP lists payment arrangements with no down payment, no interest and no fees, up to 48 months for discount program customers and up to 24 months for non-discount program customers.
How do I start or stop LADWP service?
Use the official LADWP Start or Add Service page to turn on water and/or electric service, or the Stop Service page to turn off existing service.
Who do I call for a power outage or water trouble?
Call 1-800-DIAL-DWP, 1-800-342-5397. LADWP says representatives are available 24/7 for emergency and outage calls.