WSSC Water Bill Pay 2026: Login, AutoPay & Customer Service

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WSSC Water bill pay Login and AutoPay Customer service 2026 guide

WSSC Water Bill Pay 2026: Login, AutoPay, Customer Service and Step-by-Step Help

This guide is for WSSC Water customers in Maryland who need to pay a bill, log in to the customer portal, set up AutoPay, understand a high bill, start or stop service, report a leak, or reach customer service without wasting time on the wrong page.

Use this page like a practical checklist. Each section explains what to do first, which official link to use, what information to keep ready, what to ask customer service, and when a billing question should be treated as a water or sewer emergency instead.

Official Pay My Bill Page WSSC Login Portal Call Customer Service Call Emergency Service

Start Here: What Are You Trying to Do With Your WSSC Water Bill?

Most users do not need a long article first. They need the right action path. Pick your situation below and follow the matching steps.

Pay now

Pay I need to pay my bill

Use the official WSSC Water Pay My Bill page or customer portal. Confirm the account number and payment posting time before submitting.

Payment steps
Portal

Log I need to log in

Use the official online account portal for bill view, payment history, AutoPay, paperless billing, and account management.

Login help
AutoPay

Auto I want automatic payments

Set up AutoPay only after confirming the draft date, funding source, balance rules, and what happens if the payment fails.

AutoPay setup
Emergency

Urg I have a water or sewer issue

For water main breaks, sewer backups, no water, or serious leaks, use the WSSC emergency contact instead of the billing line.

Emergency help
Important: This is an independent practical guide. Final payments, AutoPay setup, account changes, shutoff questions, and service requests must be completed through official WSSC Water channels.

WSSC Water Login: How to Access Your Online Account

The WSSC Water online account portal is the best place to view bills, check payment history, manage AutoPay, update paperless billing, and track account details. If your login fails, do not create multiple duplicate accounts until you confirm which account number and service address format the portal needs.

1

Open the official WSSC Water portal

Start from the official portal or WSSC Water Pay My Bill page. Do not enter account or card information through a random search ad or unofficial payment page.

Open WSSC login portal Open official pay page
2

Keep the right information ready

Have your WSSC Water account number, service address, ZIP code, customer name, email address, and recent bill. If the account is under a landlord, property manager, business, or previous owner, customer service may need additional verification.

3

If the portal does not find your account

Call customer service and ask which exact account number format, service address format, ZIP code, customer name, or email is required. Also ask whether the account is active, recently transferred, closed, or linked to a different email.

Call customer service
Login tip: If you recently moved, started service, or received a final bill, the old account number and new account number may not behave the same in the portal. Confirm the correct active account before paying.

How to Pay a WSSC Water Bill Safely in 2026

WSSC customers usually want the fastest and safest payment path. The key is to start on the official WSSC Water site, confirm the account, understand the posting time, and save proof until the payment appears on the account.

Pay Standard online payment steps

1Open the official WSSC Water Pay My Bill page.
2Choose login payment if you want bill history, AutoPay, paperless billing, or saved payment options.
3Confirm account number, service address, amount due, due date, and payment method before submitting.
4Review any payment fee, processing rule, or posting delay shown by the official payment page.
5Save your confirmation number, date, time, payment amount, and screenshot.
Pay through WSSC Login to account

Late If your bill is past due or urgent

If your account is past due, near shutoff, or already disconnected, call before paying. The balance shown on an old bill may not include new fees, failed payment charges, or required restoration amounts.

1Ask the exact amount required to prevent shutoff or restore service.
2Ask which payment method posts fastest to the WSSC account.
3Ask whether you must call back after payment with the confirmation number.
4Do not rely on mailed payment or slow bank bill-pay for urgent restoration.
Call before urgent payment
Payment method Best use What to verify first Practical warning
Online account login Bill view, payment history, AutoPay, paperless billing, saved preferences. Correct account number, service address, email, and payment method. Do not create duplicate accounts if login fails; call first.
One-time payment Quick payment without deeper account management. Account number, address, amount, fee, and posting time. Save proof because you may not have full account history.
AutoPay Avoid missed due dates and repeated manual payment. Draft date, maximum balance rules, bank/card status, and notification settings. Failed drafts can still create late or returned-payment issues.
Pay by phone Customers who want guided payment or cannot access the portal. Phone number, payment confirmation, posting time, and fee. For emergencies, use emergency number, not only billing.
Mail or bank bill-pay Non-urgent payments with enough time before due date. Mailing address, account number on check, and processing time. Not safe for shutoff, reconnect, or same-day payment issues.
Payment safety rule: Always begin from the official WSSC Water website or portal. Do not enter account number, bank information, or card details on a third-party page unless WSSC clearly directs you there.

WSSC Water AutoPay: Setup Checklist, Benefits and Mistakes to Avoid

AutoPay is useful if you want to avoid missed payments, but it should be set up carefully. Before turning it on, confirm the exact draft rules and keep a reminder for the first automatic payment cycle.

1

Log in to your official WSSC account

Start with the official customer portal. Use AutoPay only after confirming you are inside the correct active account for the correct service address.

Open WSSC portal Pay My Bill page
2

Choose and verify the payment source

Confirm whether you are using a bank account, debit card, credit card, or another accepted method. Check for any fee, expiration date, bank routing/account error, card change, or account limit before enabling AutoPay.

3

Confirm the draft date and notification settings

Ask or verify whether AutoPay drafts on the due date or another scheduled date. Turn on email notices if available so you know when a bill is ready and when a payment is scheduled.

4

Watch the first AutoPay cycle

Do not assume AutoPay is active until you see the first payment scheduled or posted. Keep your confirmation and check the portal after the first draft.

AutoPay is helpful when

You want predictable payment, you travel often, you manage a rental or family property, or you want to reduce the risk of late payment.

AutoPay can fail when

Your card expires, bank account changes, account is closed/transferred, payment method is rejected, or the first AutoPay cycle was not fully activated.

WSSC Water Customer Service: Phone Numbers and What to Ask

WSSC Water customer service can help with account and billing issues, but you get better answers when you call with a clear question and the correct documents ready.

Billing and account

Tel Customer Service

Phone: 301-206-4001

Use for payment, balance, due date, login, AutoPay, move-in, move-out, final bill, high bill, and customer account questions.

Emergency

Urg Water/Sewer Emergency

Phone: 301-206-4002

Use for water main break, no water, sewer backup, serious leaks, or urgent service problems.

Official website

Web WSSCWater.com

Use the official site for payment, login, rates, customer notices, assistance, service alerts, emergency reporting, and account guidance.

Open official site

Best customer-service questions by issue

Payment not showing Ask: “Was my payment received, pending, rejected, delayed by method, or posted to another account?”
AutoPay concern Ask: “Is AutoPay active on this account, what date will it draft, and what payment source is currently attached?”
High bill Ask: “Can you compare current usage with prior bills, explain the read, check for estimated/corrected billing, and tell me whether a leak review or payment plan is available?”
Move-out or final bill Ask: “What date should service stop, how is the final read handled, when will the final bill generate, and where should it be mailed?”

Why Your WSSC Water Bill May Be Higher Than Normal

A high WSSC Water bill is not always a billing error. It can come from actual usage, estimated or corrected reads, irrigation, toilet leaks, underground leaks, seasonal use, guests, prior balance, rate changes, or a missed/failed payment.

Leak Toilet or indoor leak

A toilet can waste water without visible flooding. Listen for refilling, use a dye test, and compare usage with prior bills.

Yard Outdoor water use

Irrigation, hose bibs, pools, pressure washing, landscaping, and summer watering can raise usage quickly.

Read Meter read or billing cycle

Ask whether the bill was based on an actual read, estimated read, corrected read, longer billing period, or account adjustment.

1

Compare usage, not only the dollar amount

Look at gallons or billed usage on the current bill compared with the last three to six bills. If usage increased, inspect for leaks before disputing the bill.

2

Do a no-water meter check

Turn off faucets, appliances, irrigation, and pool fill. If the meter continues moving, there may be a leak. Take a photo or short video if the meter is safe to access.

3

Ask customer service for a line-by-line review

Ask WSSC Water to explain usage, meter read type, billing period, prior balance, late fees, returned payment fees, and any leak review or payment arrangement options.

Call billing help Open official account help
Best proof for a high-bill review: Keep meter photos, plumber invoice, repair date, toilet dye-test result, irrigation repair notes, and screenshots of prior usage. Documentation is stronger than only saying the bill seems too high.

Start, Stop, Transfer, or Finalize WSSC Water Service

Moving in or out can create confusion if the account number, service address, final read, or owner/tenant responsibility is not handled correctly. Contact WSSC Water before the move date whenever possible.

Move in

1 Start service

Ask what ID, ownership or lease information, settlement date, service address, account setup, and deposit or account rules apply.

Move out

2 Stop service

Ask how the final read is scheduled, when the final bill is issued, and where the final bill should be sent.

Transfer

3 Account change

Ask whether the account can be transferred or whether a new account must be created for the new owner, tenant, or business.

Homeowner Prepare settlement documents, service address, photo ID, mailing address, phone number, and requested start or stop date.
Tenant Prepare lease information, landlord contact, service address, move-in or move-out date, and payment responsibility details.
Business account Ask what authorized representative, business documents, tax information, and contact details are needed.
Final bill Ask for final read date, expected bill date, refund or balance handling, and confirmation that the account is closed.
Open WSSC official site Call about service

WSSC Water Payment Assistance, Payment Plans and Past-Due Help

If you cannot pay your full WSSC Water bill, do not wait until the account is already in a crisis. Contact WSSC Water early and ask about payment arrangements, assistance programs, and whether your account qualifies for any customer-support options.

Help Before the bill becomes past due

1Call customer service and ask whether payment arrangements are available.
2Ask whether assistance programs or partner resources can help with the bill.
3Ask how much must be paid to keep the account in good standing.
4Keep written confirmation, due dates, arrangement terms, and reference numbers.
Call customer service Official billing page

Due If the account is already past due

Ask for the exact current balance, due date, required payment amount, fastest posting method, whether fees have been added, and whether service is at risk.

1Do not rely on an old bill amount if the account is past due.
2Ask whether online payment, phone payment, or another method posts fastest.
3Ask whether you must contact WSSC after making payment.
4Save confirmation numbers and call notes.
Assistance note: Program names, eligibility, funding, and payment-arrangement rules can change. Always confirm current 2026 availability with WSSC Water customer service or the official WSSC Water website.

WSSC Water Emergency: When Not to Use the Billing Line

Some problems are not bill-pay questions. A water main break, sewer backup, no water, suspected public-side leak, or urgent water/sewer hazard should be reported through the emergency service path.

Emergency phone

911? WSSC Emergency

Call: 301-206-4002

Use for urgent WSSC water or sewer problems. For life-threatening danger, call 911 first.

Report clearly

Info What to provide

Give the address, nearest cross street, what you see, when it started, whether neighbors are affected, and whether water or sewage is entering property.

Avoid delay

Fast Call the right line

If there is a main break, sewer backup, or no water, do not wait for a normal billing callback. Use emergency service.

Emergency report script: “I am calling to report a WSSC Water emergency. The address is [address], nearest cross street is [cross street], the issue is [main break/no water/sewer backup/leak], it started at [time], and [neighbors/property/roadway] are affected.”
Call emergency service Open official WSSC site

Local WSSC Water Tips for Montgomery and Prince George’s County Customers

WSSC Water serves a large part of Maryland’s suburban area, and local property situations can change how a bill should be handled. Homeowners, renters, landlords, HOAs, and businesses may need different account documents.

Home Homeowner and landlord tips

1Keep settlement documents and final-read confirmation after buying or selling a home.
2Check outdoor spigots, irrigation, humidifiers, and toilet leaks if usage jumps.
3If a rental is vacant, do not assume usage is zero; check for leaks and running toilets.
4For multi-unit or shared properties, confirm who is responsible for the WSSC account before billing tenants.

Rent Renter and new-resident tips

1Ask whether water is billed directly by WSSC, included in rent, billed by landlord, or allocated by property management.
2Before move-in, confirm whether the WSSC account should be in your name.
3Before move-out, ask how the final bill and final read will be handled.
4If you receive a high bill after moving in, check whether it includes usage from before your service period.
Local high-bill tip: In Montgomery and Prince George’s County homes, silent toilet leaks, irrigation leaks, humidifier issues, and older plumbing can create high water bills without obvious flooding. Check the property before assuming the bill is only an account error.

WSSC Water Bill Glossary

These terms help customers understand the bill before paying, disputing, or calling customer service.

Account number The number tied to your WSSC Water account. You need it for login, payment, customer service, and payment tracking.
Service address The property receiving water or sewer service. It may be different from your mailing address.
Payment posting The point when a submitted payment is applied to the account. It may be later than the moment you submit payment.
AutoPay Automatic payment from a saved funding source. Confirm the draft date and first payment cycle before relying on it.
Estimated read A bill based on estimated usage rather than an actual meter read. Ask customer service if the current bill looks unusual.
Final bill The last bill after service is stopped or transferred. It may include a final meter read and remaining balance.
Past due An unpaid balance after the due date. Ask for the exact amount required before paying if the account is at risk.
Emergency service The contact path for urgent water or sewer problems such as main breaks, sewer backups, no water, or serious public-side leaks.

WSSC Water Office Map and Contact Checklist

Many WSSC Water bill issues can be handled online or by phone. Use the map for official office reference, but verify whether your task requires an office visit before driving.

Map WSSC Water headquarters area

Common headquarters reference: 14501 Sweitzer Lane, Laurel, MD 20707

Best use: official office navigation, service reference, and customer-contact planning. Confirm current visitor rules before going in person.

Open Google Maps Verify on official site

Doc Keep ready before contacting WSSC

1Account number and service address.
2Latest bill and amount due.
3Payment confirmation if you already paid.
4Move-in or move-out documents if service changed.
5Meter photos, plumber receipt, or leak repair details for high-bill review.

Map: WSSC Water Headquarters Area

Independent guide notice: This page is not WSSC Water and does not process payments, access accounts, change bills, restore service, or report emergencies. Use official WSSC Water channels for final action.

WSSC Water Bill Pay Video Resource

A verified direct official YouTube video ID is not included here because an unverified embed can break in WordPress or show irrelevant content. This section is kept as a practical video resource card instead of a non-working YouTube search iframe.

Before publishing, check whether WSSC Water has an official video about customer accounts, bill payment, AutoPay, paperless billing, water emergencies, or high-bill help. If you verify a direct video ID, replace this card with a YouTube-nocookie embed.

Search WSSC bill pay videos Search WSSC customer help videos

Official WSSC Water Bill Pay Resources

Use these official paths for final account action. This guide explains the process, but account login, payments, AutoPay, service changes, emergency reports, and billing decisions must be handled through WSSC Water.

User need Official resource Use it for Direct action
Pay a bill WSSC Water Pay My Bill Online payment, account payment options, and bill-pay instructions. Open pay page
Login WSSC online account portal Bill view, payment history, account management, AutoPay, and paperless billing. Open portal
Customer service WSSC Water customer support Billing questions, payment posting, high bill, account changes, service start/stop. Call 301-206-4001
Emergency WSSC emergency service Water main break, sewer backup, no water, urgent leaks, and service hazards. Call 301-206-4002
Payment help WSSC Water customer service Payment arrangements, assistance guidance, and past-due questions. Call customer service
Official notices WSSCWater.com Current alerts, outages, rates, customer notices, and emergency updates. Open website

WSSC Water Bill Pay, Login, AutoPay and Customer Service FAQs

How do I pay my WSSC Water bill online?

Start from the official WSSC Water Pay My Bill page or the WSSC online account portal. Confirm your account number, service address, amount due, payment method, and posting time before submitting payment.

What is the official WSSC Water login portal?

Use the official WSSC online account portal at my.wsscwater.com or access it through the official WSSC Water Pay My Bill page. Avoid entering account or payment information on unofficial pages.

Can I set up AutoPay for my WSSC Water bill?

Yes. Log in to the official WSSC account portal and look for automatic payment or AutoPay settings. Before relying on it, confirm the draft date, funding source, notification settings, and first scheduled payment.

What number do I call for WSSC Water customer service?

For billing and account questions, call WSSC Water customer service at 301-206-4001. For urgent water or sewer emergencies, use the emergency number, 301-206-4002.

Why is my WSSC Water bill higher than normal?

Common reasons include toilet leaks, irrigation, outdoor hose use, estimated or corrected meter reads, longer billing period, prior balance, failed payment, rate changes, or an underground leak.

What should I do if my WSSC payment is not showing?

Call customer service with the confirmation number, payment date, amount, payment method, and account number. Ask whether the payment is pending, rejected, delayed, or posted to another account.

How do I stop or transfer WSSC Water service?

Contact WSSC Water before the move date. Ask how the final read is handled, when the final bill will be issued, whether the account can be transferred, and what documents are needed.

Does WSSC Water offer payment assistance?

Payment assistance and arrangement options can change. Call WSSC Water customer service early and ask whether your account qualifies for payment arrangements, assistance programs, or partner resources.

What should I do if my WSSC bill is past due?

Call customer service before paying if the account is past due or service is at risk. Ask for the exact amount required, fastest posting method, fees, and whether you need to call back after payment.

Who do I call for a WSSC Water emergency?

Call WSSC Water emergency service at 301-206-4002 for water main breaks, sewer backups, no water, serious leaks, or urgent water and sewer service problems. For life-threatening danger, call 911 first.

Can renters pay a WSSC Water bill directly?

It depends on the lease and how the account is set up. Renters should confirm whether water is billed directly by WSSC Water, included in rent, paid by the landlord, or allocated by property management.

What information do I need before calling WSSC Water?

Have the account number, service address, customer name, latest bill, amount due, payment confirmation if already paid, move-in or move-out documents if relevant, and leak repair documentation for high-bill issues.

Is this page the official WSSC Water payment website?

No. This is an independent informational guide. For final payment, login, AutoPay, service changes, billing decisions, or emergency reporting, use official WSSC Water channels.

Pay Bill Call Help
WSSC Water • Maryland water/sewer bills, MyWSSC, Promise pay plans, CAP, leaks and service turn-ons

WSSC Water Bill Help for Payments, Shutoff Recovery, High Bills and Assistance

This guide is for WSSC Water customers in Maryland who need to pay a water/sewer bill, find an account number, use the mobile app, restore disconnected service, start or stop service, request a billing adjustment, or apply for Water Fund, CAP, Promise or PipeER help.

Each task below includes an official WSSC Water link, phone number, payment address, service rule, fee warning or call script so customers can take action quickly without guessing which WSSC page to use.

Open MyWSSC Portal Payment Options Choose My Task

Fast answer: WSSC Water customers can pay online through My WSSC Water, by mobile app, by 24/7 phone system at 301-206-4001, at self-service kiosks, by mail, in person, drive-thru, dropbox, or PayNearMe. If water service has been turned off for nonpayment, pay at least 50% of the delinquent balance, agree to pay the rest through a payment plan, then call WSSC Water at 301-206-4001 to schedule reconnection.

Do not use a slow third-party bill-pay service for urgent accounts. WSSC Water warns that outside companies or banks may charge extra fees and may delay payment delivery, which can lead to late payment or service disruption.

Pay My Bill MyWSSC Login Find Account Number Water Turned Off? Financial Assistance

WSSC Water Bill Quick Facts

Customer service301-206-4001Weekdays 8am–6pm
Emergency301-206-4002Water/sewer emergency
One Stop Shop14501 SweitzerLaurel, MD 20707
Residential fee$1.69Mobile/PayNearMe convenience fee
Card limit$750Max 4 transactions/month/account
Promise plansInterest-freeCall 301-900-5551
Water Fund$500/yearEligible residential help
PipeER loan$10,000Eligible service-line replacement

First: Make Sure This Is a WSSC Water Bill

WSSC Water serves many Maryland customers, but not every water bill in the Washington area is WSSC. Check the bill before paying.

🧾

Look for WSSC Water

If the bill shows WSSC Water, my.wsscwater.com or a 10-digit WSSC account number, this guide fits.

Official payment page
🔎

Need the account number?

Use WSSC Water’s Account Lookup Tool. Enter the service address to find the WSSC Water account number.

Account lookup
🏙️

Not WSSC?

If your bill says DC Water, Baltimore City, Rockville, Bowie or another provider, pay through that provider instead.

Ask WSSC Customer Service

WSSC Water Action Board: Use the Correct Official Path

Start here if you need to act now. These paths match the most common user problems: payment, shutoff, high bill, account lookup, service move and emergency repairs.

1

I need to pay now

Use MyWSSC, the mobile app, or the 24/7 IVR phone system at 301-206-4001.

Pay online
2

I do not know my account number

Use the official Account Lookup Tool with the service address before calling.

Find account number
3

My water was turned off

Pay a minimum of 50% of the delinquent balance, agree to a payment plan for the remaining amount, then call for reconnection scheduling.

Turn-on instructions
4

I need a payment plan

WSSC Water partners with Promise for affordable, flexible, interest-free payment plans.

Open Promise pay plans
5

My bill is unusually high

Ask WSSC Water to review billing history and Average Daily Consumption, then use the billing adjustment request path if eligible.

Resolve billing issue
6

There is a water/sewer emergency

Call Emergency Services Center at 301-206-4002 for broken mains, sewer backups, overflowing sewer or broken hydrants.

Report a problem

Pay a WSSC Water Bill Online, by App or by Phone

1

Use MyWSSC for account control

Register or log in to see your bill, water usage, billing history, payment history and account balance.

MyWSSC login
2

Use the mobile app

The WSSC Water mobile app lets customers pay a bill, report a problem, check service alerts, view usage history and access WSSC information.

Mobile app info
3

Use the 24/7 phone system

Call 301-206-4001 and follow the prompts to check balance, pay by card/check, split the bill into two payments, request a seven-day extension or enter a meter reading.

Call 301-206-4001
4

Watch fees and limits

Residential convenience fee is $1.69. Non-residential fee is $2.35. Credit card payments are limited to $750 and four transactions per month per account.

Payment rules
Same-day posting tip: WSSC Water’s FAQ says “Pay Now” payments post within minutes of completed transaction. If water service is disconnected, call 301-206-4001 after paying.

Mail, Kiosk, Cash, Drive-Thru, Dropbox and PayNearMe Options

Payment method Official detail Best use Official path
Mail one account WSSC Water, PO Box 62135, Baltimore, MD 21264-2135. Do not mail cash. Non-urgent check or money order payment. Mail instructions
Mail multiple accounts with one check WSSC Water Revenue, 14501 Sweitzer Lane, Laurel, MD 20707. Property owners or managers paying several accounts. Multiple-account mail
Cashier / drive-thru / dropbox Richard G. Hocevar Building, 14501 Sweitzer Lane, Laurel, MD 20707. Cashier window weekdays 8am–5pm; after-hours dropbox available. Cash, urgent account help, paper documents, or local drop-off. See map
Self-service kiosks Laurel lobby, Wheaton satellite office, and Prince George’s County Department of Permits in Largo. Pay bill and access other WSSC self-service tasks. Kiosk list
PayNearMe Use 7-Eleven, CVS Pharmacy or Family Dollar after WSSC sends a barcode to your smartphone or email. Cash payment near home; call first for barcode. Call for PayNearMe barcode
Urgent-account warning: WSSC Water warns third-party payment companies or bank bill-pay services may delay payment delivery. For shutoff risk, use WSSC’s portal, IVR, cashier/drive-thru, or PayNearMe barcode.

Water Service Turned Off for Nonpayment: What to Do

WSSC Water has a specific restoration path. Paying alone is not enough; reconnection must be scheduled.

1

Pay at least 50% now

WSSC Water says customers must pay a minimum of 50% of the delinquent balance due immediately.

Turnoff instructions
2

Agree to a payment plan

The remaining balance must be handled through a payment plan. Promise provides interest-free pay plan options.

Promise pay plan
3

Call after payment

Once payment is submitted, call 301-206-4001 to have reconnection scheduled.

Call reconnection
4

After-hours Laurel option

After 5pm, place payment and signed Release of Liability in the night deposit box at 14501 Sweitzer Lane; processing and reconnection occur after 8am the next business day.

After-hours steps

Reconnection call script

“Hi, my WSSC Water service was turned off for nonpayment. My account number is ____. I paid ____ today and have confirmation number ____. Can you confirm whether I met the 50% requirement, set up the remaining balance on a plan, and schedule reconnection?”

Promise Flexible Payment Plans

🤝

Interest-free plans

WSSC Water partners with Promise to offer affordable, flexible, interest-free payment plans.

Flexible payment plans
☎️

Promise phone number

If you cannot sign up online or need help, call Promise at 301-900-5551.

Call Promise
⚠️

Do it before shutoff

If water is already turned off, follow the restoration path first: 50% payment, plan agreement and reconnection call.

Water turned off?

WSSC Water Financial Assistance: Water Fund, CAP, BRF Exemption and More

Program What it can do What to prepare Official action
Financial Assistance Guide Answer six brief questions and get a list of WSSC assistance programs that may fit. Account status, household situation and assistance need. Start assistance guide
Water Fund Eligible residential customers can receive water/sewer bill assistance multiple times, up to $500 per year. Proof of income and account details; administered by The Salvation Army. Water Fund
Customer Assistance Program CAP provides a credit for eligible approved residential customers and waives late fees for CAP customers. Apply through Maryland OHEP and re-enroll with OHEP to continue CAP. CAP page
Bay Restoration Fund Exemption CAP customers qualify for a Bay Restoration Fund exemption. CAP/OHEP approval and account information. BRF exemption info
CAP Leak Repair Program Helps CAP-enrolled customers repair or replace on-property residential plumbing leaks with Habitat for Humanity Metro Maryland. CAP enrollment and leak details. CAP leak repair
Income-check tip: the Water Fund page lists FY2027 income limits effective July 1, 2026 to June 30, 2027. A household of 1 is listed at $31,920 annual income; household of 4 is $66,000. Check the current WSSC page before applying.

High WSSC Water Bill: Leak Check, Customer Advocate and Adjustment Request

WSSC Water says staff can review the bill, billing history and Average Daily Consumption. If the bill is high, it may be caused by leaks or excessive usage, and some accounts may qualify for a reduction under WSSC regulations.

🚽

Check toilets first

  • Toilet leaks are a leading cause of high WSSC bills.
  • Listen for refilling when nobody flushed.
  • Use dye tablets or food coloring in the tank.
  • Repair flapper, fill valve or overflow problems quickly.
🌿

Check outside and service line

  • Wet yard or driveway area.
  • Irrigation system running too long.
  • Leaking hose bib or outdoor pipe.
  • Service line leak between WSSC connection and home.
📄

Document everything

  • Before/after meter readings.
  • Plumber invoice or repair receipt.
  • Photos of leak and repair.
  • Dates when leak started and ended.
1

Ask WSSC to review the bill

Contact Customer Service at 301-206-4001 and ask for bill history and Average Daily Consumption review.

Resolving billing issues
2

Use the adjustment page if eligible

WSSC Water provides a Billing Adjustment Request page for customers who receive a larger-than-expected bill.

Billing adjustment request
Private-property responsibility: WSSC Water says property owners are responsible for maintaining plumbing on private property and paying for water that registers on the meter, even if water was lost due to a leak.

High-bill call script

“Hi, my WSSC Water bill is much higher than usual. My account number is ____. Can you review my billing history and Average Daily Consumption, check whether the usage pattern suggests a leak, and tell me whether I should submit a Billing Adjustment Request?”

PipeER: Help for Emergency Water or Sewer Service-Line Replacement

🧰

What PipeER covers

PipeER provides loans to finance replacement of leaking residential water or sewer service lines connecting from WSSC Water’s service connection to the home.

PipeER page
💵

Loan amount

Qualified customers may receive a loan up to $10,000. Funds are first come, first served until depleted each fiscal year.

Loan details
☎️

Who administers it

PipeER is administered by WSSC Federal Credit Union. For application help, contact WSSC FCU at 240-459-8022.

Call WSSC FCU
Eligibility clue: WSSC Water says customers must be residential property owners and have received a WSSC Water 30-day water leak letter/notification, plus other underwriting and plumber-quote requirements.

Start, Stop or Transfer WSSC Water Service

Task Official WSSC detail Practical step Official link
Start service Submit the start-service request within 10 business days of move-in/out so WSSC has time to obtain a meter reading if needed. Use the online form and avoid browser back button; use the form’s Previous button. Start service
Stop service Submit stop-service request when moving out or ending responsibility for the property. Provide effective date and forwarding information for final bill. Stop service
Transfer service To end service at one property and begin service at another, fill out both start and stop forms. Do not assume one form transfers both accounts. Transfer instructions
Water currently off If starting service and water is off, note it in special instructions and complete the required Release of Liability form. Include the ROL form before expecting turn-on. ROL requirement
Tenant billing Accounts are assigned to property owners, not individual occupants. Tenants can be added and receive secondary bills. Property owners remain ultimately responsible for unpaid water/sewer bills, including tenant balances. Owner/tenant rule

FY2027 WSSC Water Rates and Fees Effective July 1, 2026

WSSC Water bills include variable water/sewer usage charges plus fixed fees such as Ready-to-Serve charges. The rate tier depends on average daily consumption during the billing period.

Average daily consumption Water rate per 1,000 gallons Sewer rate per 1,000 gallons Combined
0–80.9999 gallons/day$7.68$10.22$17.90
81–165.9999 gallons/day$8.68$11.34$20.02
166–275.9999 gallons/day$9.99$14.25$24.23
276+ gallons/day$11.70$18.82$30.52
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Ready-to-Serve fees

WSSC bills include fixed charges such as the Account Maintenance Fee and Infrastructure Investment Fee.

Understand bill
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Service fees

Fees can include meter test, missed appointment, returned check, water turn-off/turn-on and meter correction fees.

WSSC fees
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Flat sewer charge

WSSC’s FY2027 rates page lists an approved flat rate sewer charge of $175 per quarter.

Water and sewer rates

Water or Sewer Emergency: Do Not Use Billing First

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Emergency Services Center

Call 301-206-4002 for broken water mains, sewer backups, broken pipes inside the home or other urgent water/sewer emergencies.

Report emergency
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Mobile app reporting

The WSSC Water mobile app can report water running down the street, sewer overflow or broken fire hydrant.

WSSC mobile app
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Service alerts

Use WSSC’s Customer Notification System to receive alerts about WSSC-related incidents affecting your area.

Stay connected
Safety tip: call 911 first for life-safety emergencies. Do not enter sewage, flooded basements with electrical hazards, unstable pavement, or roadways with flowing water.

WSSC Water One Stop Shop Map and Visit Plan

Use the Laurel location for cashier payment, dropbox, drive-thru, permit/self-service kiosk tasks, reconnection paperwork and account help.

Bring

Account number, service address, photo ID, payment method, shutoff notice, proof of payment, plumber invoice or assistance documents.

Ask before leaving

“Is my payment posted, is reconnection scheduled, and is there any remaining plan, Release of Liability, fee or proof required?”

Hours

Customer Service is weekdays 8am–6pm by phone. One Stop Shop is weekdays 8am–5pm.

WSSC Water Bill FAQ

How do I pay my WSSC Water bill online?

Use the official My WSSC Water portal at my.wsscwater.com or start from WSSC Water’s Pay My Bill page. Customers can also pay by mobile app or by phone through the 24/7 IVR system at 301-206-4001.

What phone number do I call to pay a WSSC Water bill?

Call 301-206-4001 and use the 24/7 Interactive Voice Response system. The automated system can take payment by check or credit card and can also check balance, split a bill into two payments, request a seven-day extension or enter a meter reading.

How do I find my WSSC Water account number?

Use WSSC Water’s Account Lookup Tool. Enter the service address to find the account number needed for bill payment.

What is the WSSC Water convenience fee?

WSSC Water lists the residential convenience fee as $1.69. Non-residential customers such as government, commercial and multi-family accounts have a $2.35 convenience fee for credit card or ACH payments.

Is there a WSSC Water credit-card limit?

Yes. WSSC Water lists credit card payments as limited to $750, with a maximum of four transactions per month per account.

What should I do if WSSC Water turned off my service?

Pay at least 50% of the delinquent balance immediately, agree to pay the remaining balance through a payment plan, then call 301-206-4001 to have reconnection scheduled.

Does WSSC Water offer payment plans?

Yes. WSSC Water partners with Promise to offer affordable, flexible and interest-free payment plans. Promise can be reached at 301-900-5551.

Does WSSC Water offer bill assistance?

Yes. WSSC Water lists several financial assistance options, including the Water Fund, Customer Assistance Program, Bay Restoration Fund exemption, bill adjustments, PipeER and local county resources.

Can I request a WSSC Water billing adjustment for a high bill?

Possibly. WSSC Water says some accounts may qualify for a reduction under its adjustment regulations. Contact Customer Service first to review the bill, billing history and Average Daily Consumption, then use the Billing Adjustment Request page if eligible.

Who do I call for a WSSC water or sewer emergency?

Call WSSC Water’s Emergency Services Center at 301-206-4002 for broken water mains, sewer backups, broken fire hydrants, water running down the street or other urgent water/sewer emergencies.

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