Minneapolis Utility Bill Help for Water Payments, Usage History and Past-Due Accounts
Use this page if you need to pay a Minneapolis water bill, make a Quick Pay payment, register for full account access, avoid credit-card fees, call Utility Billing, stop or transfer service, restart water after shutoff, or check a high bill for leaks.
Each step includes the official City link, phone number, mailing address, or local rule beside the action so the page works like a practical payment guide, not a generic utility article.
Fast answer: Minneapolis customers can pay a utility bill online at the official Utility Billing portal, pay by phone at 612-673-1114, option 2, mail checks to Minneapolis Finance Department, P.O. Box 77028, Minneapolis, MN 55480-7728, pay in person at the Minneapolis Service Center, or use automatic bill payment from a checking or savings account. For billing questions, call Utility Billing Customer Service at 612-673-1114.
Fee-saving rule: the City lists credit/debit cards and digital wallets as fee-based payment methods, while eCheck, automatic checking/savings payments, mailed checks, bank bill pay, and cash at supported retail partners are listed as ways to avoid card fees.
Minneapolis Water Bill Quick Facts
Minneapolis Water Bill Action Board: Click the Right Official Step
Start here if you are in a hurry. Each task gives the official City link, phone number, or local payment detail beside the step.
I need to pay online
Use the official Minneapolis Utility Billing portal. Standard Access supports Quick Pay without registration.
Open payment portalI want full account features
Register for Premium Access to view more account features and set up recurring automatic payments.
Read portal optionsI want to pay by phone
Call 612-673-1114 and choose option 2. Have your utility account number ready.
Call 612-673-1114I cannot afford the bill
Contact Customer Service to discuss flexible payment arrangements, and use 211 for local assistance resources.
Get payment helpI am moving
Stop or transfer service before you move. The City must read the water meter and may need property access.
Start / transfer serviceI have a water emergency
For flooding from a water main break or other water emergency, call 612-673-5600 anytime.
Call emergency lineHow to Pay a Minneapolis Water Bill Online
Minneapolis offers two online portal paths. Pick the one that matches what you need today.
Use Standard Access for Quick Pay
Use your utility account number or address to see amount due and basic account details. You do not need to be registered.
Open Quick Pay portalUse Premium Access for recurring payment
Premium Access gives more features and lets you set up recurring automatic payments.
Register / log inPrepare registration details
For account registration, the City says you need the account number from your utility bill, mailing address and ZIP code, and phone number associated with the account.
Find bill fieldsChoose payment method carefully
Credit/debit cards and digital wallets have fees; eCheck is listed as no-fee.
Avoid card feesPhone, Cash, Mail and In-Person Payment Options
| Payment method | Official detail | Best for | Action |
|---|---|---|---|
| By phone | Call 612-673-1114, option 2. Card payments have fees; bank account payments are fee-free. | Customers who prefer phone payment or cannot use the portal. | Call phone payment |
| Cash retail payment | Free cash payments at select retail partners such as CVS, Dollar General, Dollar Tree, Family Dollar, Love’s, Office Depot, OfficeMax and Walgreens. | Customers who need to pay cash without going downtown. | Create barcode from City page |
| Write checks to Minneapolis Finance Department and include the utility account number. | Routine check payments with enough mailing time. | Mail to P.O. Box 77028, Minneapolis, MN 55480-7728. | |
| In person | Pay at the Minneapolis Service Center in the Public Service Building, Skyway level. | Direct receipt, account question, or payment help. | View map and visit plan |
| Bank bill pay | Your bank may send one-time or recurring payments. Use the account number and City billing phone/address from the bill coupon. | Customers already using online banking. | Update account number if you move. |
How to Avoid Minneapolis Utility Bill Card Fees
Use eCheck online
The City lists eCheck as a no-fee online payment option. You need account and routing information.
Pay by eCheckUse automatic checking/savings payment
Automatic bill payment is managed by Utility Billing and pays on the bill due date.
Auto payment instructionsUse retail cash payment
Cash payment at supported retail locations is listed as a free service. You need your utility account number.
Retail cash instructionsAutomatic Bill Payment and Bank Bill Pay
Automatic bill payment
To sign up, select Minnesota and City of Minneapolis from the direct-payment dropdowns, then enter the account number from your utility bill.
Sign up for automatic paymentKeep paying until confirmed
The City says to keep paying with your current method until “Auto Payment” is listed on your monthly bill.
Read AutoPay noteBank bill pay
Use the utility account number, billing phone and address from the monthly statement payment coupon.
Find bill detailsMoving? Update the account number
If you move to another Minneapolis property, update the utility account number in your bank bill-pay system.
Move service stepsPast-Due Minneapolis Utility Bill or Payment Trouble
If you cannot pay the full amount, contact Utility Billing before waiting for service trouble. The City says Customer Service can work with customers on flexible payment arrangements.
Call early
Call 612-673-1114 and ask about a flexible payment arrangement before the account gets worse.
Call Utility BillingUse 211
The City points customers to 211.org or phone 211 for help paying essential community-service bills.
Visit 211If water is off
If water was turned off for nonpayment, the City says the total balance must be paid and Customer Service contacted.
Restart service rulesPast-due call script
Start, Transfer, Stop or Restart Minneapolis Utility Service
| Task | Official rule | What to prepare | Official action |
|---|---|---|---|
| Start water and sewer | You need deed/closing/settlement proof of ownership or a lease if renting. | Property address, ownership/lease proof, contact details. | Start service |
| If water was already off | The City lists a $90 fee to turn water back on. | Payment, access and Water Release Form if required. | Water Release Form |
| Stop or transfer service | The City must read your meter before you move and may need to enter the property. | Move date, service address, access for meter reading. | Use account service requests |
| Restart after nonpayment shutoff | Pay the total balance due and contact Customer Service; restoration is within 24 hours after payment and contact. | Confirmation number, total balance, Water Release Form. | Call Customer Service |
How to Read a Minneapolis Utility Bill
The bill includes more than water. It can include water, sewer, stormwater, solid waste, recycling, testing fees, account activity, forwarded balance and meter-read codes.
| Bill field | What it means | What to check |
|---|---|---|
| Account number | Needed for online pay, phone pay, bank bill pay and cash barcode. | Copy it exactly from the bill. |
| Service period | Billing period for current charges. | Longer periods can make usage look higher. |
| ACT | Actual meter read by the City. | Use as strongest usage indicator. |
| CUS | Customer-provided meter read. | Confirm the submitted read was correct. |
| PRO | Prorated service after a start date inside the period. | Common after moving or starting service. |
| EST | Estimated usage because the City could not read the meter. | Compare with next actual read and check meter access. |
| Consumption units | One unit is 100 cubic feet, about 748 gallons. | Compare units to prior bills before assuming a rate issue. |
Minneapolis Rates, Fixed Fees and Service Charges
The City updates rates and fees, so use the official Rates & Fees page before budgeting or disputing. These are key 2026 examples from the official rate page.
| Charge type | Official 2026 example | How it affects the bill |
|---|---|---|
| Fixed water fee, 5/8 inch meter | $11.75 | Monthly fixed water support fee based on meter size. |
| Fixed sewer fee, 5/8 inch meter | $9.30 | Monthly fixed sewer support fee based on meter size. |
| Turn-off charge | $90 | Service charge when water is turned off. |
| Turn-on charge | $90 | Service charge when water is turned on. |
| Missed appointment, residential | $45 | Applies when a residential appointment is missed. |
| Missed appointment, commercial | $90 | Commercial missed appointment charge. |
| NSF / bounced check | $30 | Returned payment fee. |
High Minneapolis Water Bill? Use the Meter Leak Test
The City says higher water consumption can come from leaky plumbing, more people in the home, outdoor hoses, business growth, lawn/garden watering, water-cooled air conditioning or a previous underestimate being corrected.
Stop all water use
Make sure nobody is using faucets, toilets, washer, dishwasher, sprinkler or hose.
City leak testLook at the leak indicator
Older meters have a triangle or diamond indicator. Newer digital meters show movement in the right-most digit.
Meter typesShut off fixtures one by one
Close fixture valves one at a time. If the indicator slows or stops, you found the leak area.
Leak instructionsCall if the bill still looks wrong
Contact Utility Billing first. If you are not satisfied with the explanation, the City has a dispute form.
Dispute a chargeWater Emergency, Low Pressure, Outage or Water Quality Issue
Water main break or flooding
Call the water emergency number anytime, 24 hours a day.
Call 612-673-5600Leaks, low pressure or outages
Use the City water-service issue page to report leaks, low pressure, outages or service problems.
Report water issueTaste, odor or color
For water quality concerns, call 311 or use City water-quality guidance before running hot water or doing laundry with rusty water.
Water quality guide10 Minneapolis Water Bill Attributes Answered
These are the exact local details most Minneapolis customers need while paying, calling, registering, moving or checking a high bill.
| Attribute | Answer | What to do |
|---|---|---|
| Online portal | Minneapolis Utility Billing portal at ub.minneapolismn.gov. | Use Standard Access for Quick Pay or Premium Access for more features. |
| Billing phone | 612-673-1114. | Call for billing questions, arrangements, start/stop service and account help. |
| Phone payment | 612-673-1114, option 2. | Have account number, card or bank info ready. |
| Mailing address | Minneapolis Finance Department, P.O. Box 77028, Minneapolis, MN 55480-7728. | Write account number on check. |
| Billing office | 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345. | Utility Billing Customer Service hours are 8am–4pm Monday–Friday. |
| Service Center | Public Service Building, 505 Fourth Ave. S., Skyway level. | Use for in-person payment and 311/service-center help. |
| No-fee online method | eCheck is listed as no-fee. | Use bank account and routing number instead of card if fee avoidance matters. |
| Water unit | 100 cubic feet, about 748 gallons. | Compare units used before disputing a bill. |
| Restart after nonpayment shutoff | Total balance due must be paid and Customer Service contacted; water restored within 24 hours after both steps. | Pay, call, and complete Water Release Form if required. |
| Water emergency | 612-673-5600. | Call for water main break, flooding or urgent water emergency. |
Minneapolis Utility Billing Map and Visit Plan
Use the Public Service Building for Utility Billing Customer Service or the Minneapolis Service Center. Bring your bill, account number, payment method, notice letter and any proof of payment.
Utility Billing
Room 620B, Public Service Building. Phone: 612-673-1114. Hours: 8am–4pm Monday–Friday.
Service Center
Skyway level. Hours: 8am–4pm Monday–Thursday and 9am–4pm Friday.
Before leaving
Ask whether payment has posted, whether any balance remains, and whether Auto Payment or service request status is active.
Official Minneapolis Utility Billing Links
Minneapolis Water Bill FAQ
How do I pay my Minneapolis water bill online?
Use the official Minneapolis Utility Billing portal at ub.minneapolismn.gov. Standard Access lets you use Quick Pay without registration; Premium Access provides more account features and recurring payment options.
What is the Minneapolis utility billing phone number?
Call Utility Billing Customer Service at 612-673-1114. For phone payments, call the same number and choose option 2.
Can I pay a Minneapolis utility bill without a card fee?
Yes. The City lists eCheck as no-fee online, bank account payments by phone as fee-free, and automatic checking/savings payments as a no-card-fee option. Cash at supported retail partners is also listed as free.
Where do I mail a Minneapolis utility bill payment?
Mail checks payable to Minneapolis Finance Department at P.O. Box 77028, Minneapolis, MN 55480-7728. Write your utility account number on the check.
Where can I pay a Minneapolis utility bill in person?
Pay at the Minneapolis Service Center in the Public Service Building, 505 Fourth Ave. S., Skyway level, Minneapolis, MN 55415.
What do I need to register for Premium Access?
The City says you need the account number from your utility bill, mailing address and ZIP code, and phone number associated with the account.
What happens if Minneapolis water was shut off for nonpayment?
The City says you must pay the total balance due and contact Customer Service. Water service is restored within 24 hours after the balance is paid and Customer Service is contacted.
Why is my Minneapolis water bill high?
Common reasons include leaky plumbing, more people in the home, outdoor hoses, lawn or garden watering, water-cooled air conditioning, business growth or an estimated read being corrected.
How do I check for leaks with a Minneapolis water meter?
Stop all water use, then watch the meter leak indicator. If it moves, shut off fixture valves one by one. If the indicator stops or slows after one shutoff, that fixture or line may have a leak.
Who do I call for a Minneapolis water emergency?
For a water emergency such as flooding from a water main break, call 612-673-5600 anytime. For non-emergency City service questions, use 311 or 612-673-3000.