Palm Coast Utility Bill Help Center for Payments, Sewer Changes and High Usage
This guide helps Palm Coast utility customers pay a water bill, choose the lowest-fee payment method, start or stop service, request a payment arrangement, handle disconnection risk, check high usage, and understand why sewer, stormwater, garbage, or irrigation may appear on the same bill.
Use the action cards first. Each step includes the official City link, phone number, address, case path, or payment portal so the page works like a practical billing dashboard, not a generic article.
Fast answer: Palm Coast utility bills can be paid online through the Paymentus portal, as a one-time payment with the full account number, by phone at 386-986-2360, by mail to City of Palm Coast, 160 Lake Avenue, Palm Coast, FL 32164, in person at City Hall, or through the secure drop box at the front entrance.
Fee-saving rule: checking-account AutoPay has no processing fee. Online utility credit/debit/digital-wallet payments are $1.95 per transaction, ACH/eCheck is $0.43, and in-person Customer Service card payments have a 3.5% fee with $2.50 minimum.
10 Palm Coast Water Bill Attributes Searchers Need First
Palm Coast Utility Bill Action Board: Click the Right Official Path
Start here if the user wants the next step, not a long explanation.
I need to pay now
Use the official Paymentus utility portal or one-time payment link. Keep the confirmation until your account updates.
Open Paymentus portalI want to avoid payment fees
Use checking-account AutoPay, mail a check, pay through your bank, or pay cash/check in person.
Read fee optionsI need new utility service
Apply online for new service, service turnoff, or related inspection through the City’s new service application page.
Apply for serviceI need a payment arrangement
Submit a Palm Coast Connect case for approval. If water is already disconnected, a partial payment is required before the arrangement can begin.
Request arrangementMy bill is too high
Review monthly usage in the portal, inspect irrigation and home plumbing, then create a high-bill case if needed.
Create high-bill caseI have a leak, no water or low pressure
Create a Palm Coast Connect utility/water case. For leak cases, the City says a field technician is dispatched immediately.
Report utility issueHow to Pay a Palm Coast Utility Bill Online, by Phone, Mail or Drop Box
| Payment method | Official detail | Best for | Official action |
|---|---|---|---|
| Online portal | Pay securely, store payment info, receive email/text bill notifications and make one-time payments from your portal account. | Customers who want account history and payment control. | Access portal |
| One-time payment | No registration required. You need the full account number. | Fast payment without creating an account. | Pay now |
| Phone payment | Call 386-986-2360; automated phone payment is available 24/7. | Customers who cannot access the portal. | Call 386-986-2360 |
| Bank bill pay | Use your bank’s bill-pay service with your full account number and the City Hall mailing address. | Customers who already use bank bill pay. | Bank-pay details |
| Mail check or money order with account number payable to City of Palm Coast, 160 Lake Avenue, Palm Coast, FL 32164. | Non-urgent payments. | Mailing details | |
| In person / drop box | City Hall is open Monday–Friday, 8am–5pm. Drop box payments post next business day. | Local customers, checks, cash/check in person, after-hours drop box. | See map below |
Palm Coast Utility Payment Fees and No-Fee Options
No-fee payment choices
No service fees are charged for cash, personal/company checks, money orders or bill payments started through your bank.
Fee explanationChecking AutoPay
AutoPay by checking account has no processing fee. Your account must have a zero balance to enroll.
Enroll AutoPayCard and ACH fees
Utility bill card/digital-wallet payments are $1.95 online; ACH/eCheck is $0.43. In-person Customer Service card payments are 3.5% with $2.50 minimum.
Processing fee tableAutoPay, eBill, Paperless Billing and Canceling AutoPay
Enroll only after balance is zero
The City says AutoPay enrollment requires a zero balance and begins with your next billing cycle.
Enroll in AutoPayUse the full account number
AutoPay and one-time payments require the full account number. Do not guess from an old bill screenshot.
Billing optionsGo paperless with eBill
eBill sends an email notification when your bill is ready and the portal stores PDF copies of the past 12 months of bills.
Enroll in eBillCancel or update AutoPay
Log in to the portal, open Auto-Pay, then update or remove the stored credit card or checking account.
Manage AutoPayStart, Stop or Transfer Palm Coast Utility Service
New service is handled through the City’s New Service Application page. You must sign in or create an account before applying.
Start service
Request new water, sewer and trash service through the City application. Prepare the service address, account holder information and move-in date.
Apply for new serviceTurn off service
Use the same City service application path to turn off service. Provide a stop date and forwarding address for final billing.
Turn off serviceTransfer / inspection
The City page also references a 72-hour inspection path. Use it when service changes require inspection or review.
Service applicationPast-Due Palm Coast Utility Bill and Disconnection Risk
One-week notice
Residents scheduled for disconnection due to non-payment receive a notification one week before the scheduled cutoff.
Disconnection caseKeep phone current
The City asks residents to ensure the phone number on file is current when disconnection is possible.
Update portal infoReconnect fee
Reconnections incur a $50 reconnection fee. Same-day reconnection is available until 4:00pm.
Call Customer ServicePast-due call script
Call 386-986-2360 or create a Palm Coast Connect case with your service address and account number.
Payment Arrangement and Palm Coast Cares
Payment plans
Palm Coast Cares says payment plans are available for up to six months to help residents manage utility bills.
Palm Coast CaresSubmit a case
A payment arrangement must be requested and approved through a Palm Coast Connect case.
Request payment arrangementIf already disconnected
If service is already disconnected, the City says a partial payment is required to restore service before the arrangement can begin.
Create urgent caseDeposit Refund, Final Bill and Moving Out
Check 23-month eligibility
Residential deposits are eligible for refund after 23 months if you have had no late fees within the last two years.
Submit deposit caseMove-out handling
If you move out, the deposit is automatically applied to the final bill.
Turn off serviceCredit after final bill
If a credit remains after the final bill, the City says a check will be mailed to you.
Customer Service pageWhy Your Palm Coast Sewer Usage May Look Higher After 2025
This is one of the most important local explanations for Palm Coast bills.
Old cap removed
As of April 1, 2025, the sewer billing structure changed. The previous 8,000-gallon sewer cap was removed.
Read sewer usage FAQMain meter irrigation problem
If lawn irrigation uses the main water meter, that water may still be billed for sewer usage.
Sewer FAQSeparate irrigation meter
The City recommends applying for a separate irrigation meter to avoid sewer fees on irrigation water.
Irrigation meter infoHigh Palm Coast Water Bill? Check Usage, Irrigation and Leaks First
Review monthly usage
Log in to the customer portal and view PDF copies of your bills to compare monthly usage.
View bills in portalInside leak check
- Toilet flapper running silently.
- Sink or tub drip.
- Water heater leak.
- Ice-maker or washer line leak.
Irrigation leak check
- Broken sprinkler head.
- Zone stuck running.
- Wet area near valve box.
- Controller schedule changed.
Pool Credit and Leak Credit: When a Credit May Help
| Credit type | What the City says | What to prepare | Official action |
|---|---|---|---|
| Pool credit | Applies only to the sewer portion, not the water usage, for new pool filling or pool repair. | Submit within 60 days, with pool company letter or repair receipt. | Pool credit request |
| Pool credit timing | Pool credits are not given if a credit was given in the last 24 months. | Check old credits before applying. | Eligibility rules |
| Pool credit limit | Commercial pools are not eligible; credits $10 or under are not given; irrigation-meter fills are not eligible. | Know whether pool was filled from main or irrigation meter. | Read exclusions |
| Leak credit | Partial credits are only given if high consumption is four times higher than average; one credit every 2 years. | Photos, repair invoice, date fixed, account number and usage details. | Leak credit application |
PEP Alarm, Sewer Backup, Overflow in Yard or No Water
PEP alarm
If the red PEP light comes on with an audible alarm, press the silence button and submit a case so the City can dispatch repair.
PEP alarm infoNo water / low pressure
Create a case for no water or low pressure through Palm Coast Connect.
Create utility caseOverflow in yard
Create a wastewater case and track the request if you register or sign in.
Report overflowPalm Coast Utility Rates, Bill Parts and 2026 Planning
The City’s utility pages explain that a residential utility bill can include water, wastewater, garbage, stormwater and irrigation if applicable. Use the official rates page before quoting exact current rate lines.
Rate adjustments
The utility strategic plan explains phased utility increases in 2025 and annual CPI-based adjustments beginning October 2026.
Utility Strategic PlanBill components
A Palm Coast residential bill can include water, wastewater, garbage, stormwater and irrigation charges depending on service setup.
Utility RatesTrash service
Only residents within City limits receive trash services through the City. Trash questions can be handled through Palm Coast Connect.
Trash service casesVideo Resource Note
The City’s Water Tips and Billing pages reference helpful videos for utility bill overview, AutoPay setup, irrigation leaks, toilet leaks, sink leaks and water bib locks. I am not embedding a video here because a direct verified YouTube video ID and upload metadata were not confirmed for this article.
Palm Coast City Hall Map and Visit Plan
Use this map for City Hall and utility customer service at 160 Lake Avenue, Palm Coast, FL 32164. Office hours are Monday–Friday, 8am–5pm.
Bring
Full account number, service address, ID, payment proof, past-due notice, move date, forwarding address, leak photos or repair receipts if relevant.
Ask
“Is my account current, is there any disconnection action, and is my payment method posting today or next business day?”
Use the case system
For billing questions, disconnection questions, deposit refund, high bill, leak, no water, overflow or PEP alarm, use Palm Coast Connect.
Official Palm Coast Utility Links Used in This Guide
Palm Coast Water Bill FAQ
How do I pay my Palm Coast utility bill online?
Use the official Paymentus portal at ipn.paymentus.com/cp/plmc. You can also make a one-time payment without registration if you have your full account number.
What phone number do I call to pay a Palm Coast water bill?
Call 386-986-2360. The automated payment system is available 24/7 and accepts bank account, credit card or debit card payments.
Where do I mail a Palm Coast utility bill payment?
Mail check or money order with your account number, payable to City of Palm Coast, to City of Palm Coast, 160 Lake Avenue, Palm Coast, FL 32164.
How do I avoid Palm Coast utility payment processing fees?
Use checking-account AutoPay, mail a check, pay through your bank’s bill-pay system, or pay in person at City Hall with cash or check.
How much is the online Palm Coast utility bill processing fee?
Online utility bill credit/debit/digital-wallet payments are $1.95 per transaction, and ACH/eCheck utility payments are $0.43 per transaction.
How do I start or stop Palm Coast utility service?
Use the City’s New Service Application page. You must sign in or create an account to request new service, turn off service or apply for a 72-hour inspection.
What happens if my Palm Coast utility bill is scheduled for disconnection?
Residents scheduled for disconnection due to non-payment receive notification one week before the scheduled cutoff. Disconnection and reconnection each incur a $50 fee, and same-day reconnection is available until 4:00pm.
Can I request a Palm Coast utility payment arrangement?
Yes. Submit a Payment Arrangement Request through Palm Coast Connect. If water service is already disconnected, a partial payment is required to restore service before the arrangement can begin.
Why did my Palm Coast sewer usage increase?
As of April 1, 2025, Palm Coast removed the previous 8,000-gallon sewer cap. Water passing through the main meter, including irrigation water, may be subject to sewer charges unless a separate irrigation meter is used.
How do I request a deposit refund from Palm Coast utilities?
Residential deposits are eligible for refund after 23 months of consistent on-time payments with no late fees in the last two years. Submit a Deposit Refund Request through Palm Coast Connect.