Pompano Beach Utility Bill Help for Payments, Login, Leaks and High Usage
This guide gives Pompano Beach water customers the exact next step: pay online, pay by phone, get account help, open or close service, switch to e-billing, check high usage, report emergencies, and avoid wasted time on the wrong contact.
Each action card includes the official city link, phone number, office detail, or support path so you can finish the task instead of only reading about it.
Fast answer: To pay a City of Pompano Beach water bill, use the official FirstBilling payment portal, register/login, or choose “Pay as a Guest.” For account questions, call 954-786-4637 Monday–Thursday, 7am–6pm, or email customerservice@copbfl.com. For automated phone payment, call 877-590-1217.
Urgent water service issue: use 954-540-5769 between 6pm and 7:30pm. After 7:30pm or for emergencies, use 954-942-2202.
Pompano Beach Water Bill Quick Facts
Pompano Beach Water Bill Action Board
Pick the card that matches your situation. Every step includes the official destination or number.
I need to pay now
Use the official payment portal. You can log in, register, or use “Pay as a Guest.”
Open payment portalI want phone payment
Use the 24-hour automated phone line, or Nuvei live phone agents during weekday support hours.
See Nuvei phone optionsI have a billing question
Call 954-786-4637 Monday–Thursday, 7am–6pm, or email customerservice@copbfl.com.
Open billing pageI need new service
Visit City Hall, 100 W Atlantic Blvd., Room 119. New accounts require state-issued photo ID and may require move-in documentation.
New resident utility infoMy bill is too high
Check toilets, hose bibs, sprinkler zones, pools, fountains, meter movement, and Dropcountr usage alerts.
Use DropcountrI have a water emergency
After 7:30pm or for emergencies, call 954-942-2202. Between 6pm and 7:30pm, use 954-540-5769.
Official utilities pageHow to Pay a Pompano Beach Water Bill Online
Open the official portal
Use the Pompano Beach FirstBilling portal. Avoid search ads or unofficial bill-payment pages.
Open FirstBillingChoose login or guest pay
Registered users can log in. New users can register. One-time users can choose “Pay as a Guest.”
Login / register / guest payUse account details from the bill
The portal requires your utility account details. Enter them exactly as shown on the bill.
Billing office helpSave payment proof
Before closing the page, save the confirmation number, date, amount, and account reference.
Pay and save confirmationPay by Phone: Automated and Live-Agent Options
Automated payment
Call 877-590-1217 for automated interactive phone payment in English and Spanish, 24/7/365.
Official Nuvei phone detailsLive phone agents
Call 855-270-3592 Monday–Friday, 8am–6pm, for help making a payment or using automated service.
Portal support pagePayment types
Nuvei lists credit card, debit card, and ACH/e-check, plus recurring payments, guest payments, and online billing/payment history.
See accepted methodsLogin, Registration and Portal Support
| Problem | Best action | Official contact/link | Do not waste time doing this |
|---|---|---|---|
| Forgot username | Use the portal’s “Forgot your User Name?” link. | Payment portal | Creating duplicate accounts before checking recovery. |
| Forgot password | Use “Forgot your Password?” on the login page. | Login page | Guessing repeatedly if you need to pay quickly. |
| Need one-time payment | Use “Pay as a Guest.” | Guest pay | Registering if you only need a quick one-time payment. |
| Portal payment issue | Call portal support at 855-270-3592 or email customerservice@firstbilling.com. | Portal support | Calling the city first for a payment website password problem. |
| Invoice/account question | Call 954-786-4637 or email customerservice@copbfl.com. | City billing office | Asking portal support to explain city charges. |
Pay in Person or by Mail
In person
City Hall, 100 W Atlantic Boulevard, Pompano Beach, FL 33060. The city lists utility service setup at Room 119.
New resident utility infoBy mail
Mail utility payments to: City of Pompano Beach, P.O. Box 908, Pompano Beach, FL 33061.
Confirm mail addressOpen, Close or Change a Pompano Beach Utility Account
This is a common problem for renters, landlords, buyers, sellers and property managers. Bring the right documents first.
Bring state-issued photo ID
The city says anyone opening a utility account must present state-issued photo identification.
Opening/closing account infoBring move-in documentation
Documentation such as a notarized lease verifying when you moved into the home may be required.
New resident pagePlan for a deposit
Municipal ordinance requires a deposit for all new or additional accounts.
Deposit ruleAsk about closing service
Call 954-786-4637 for account closing, final billing, or transfer questions before moving out.
Contact billing officeWater Service Emergency Contacts
Use this emergency call script
High Pompano Beach Water Bill: Check Leaks Before Paying Blindly
The city gives several practical leak checks. Use these before asking for a bill review.
Toilet leak test
- Remove the toilet tank lid.
- Listen for hissing.
- Add food coloring to the tank, not the bowl.
- If color appears in the bowl, the flapper may be leaking.
Meter test
- Do not use water for one hour.
- Take a meter reading before and after.
- If the reading changes, you likely have a leak.
- Use Dropcountr for usage alerts if available.
Outdoor checks
- Check hose bibs inside and outside.
- Run sprinkler zones and look for low pressure.
- Check missing or broken sprinkler heads.
- Check pools, fountains and drain plugs.
Use Dropcountr to Track Usage and Avoid Surprise Bills
Free residential portal
The city offers Dropcountr as a free water portal for residential customers.
Open Dropcountr pageReal-time usage
Dropcountr helps customers track real-time consumption, compare usage, and catch unusual use.
Register onlineAlerts and support
Users can receive alerts by phone or email and ask usage questions in the app or web portal.
See registration helpElectronic Meter Reading and Meter Box Access
How meter reading works
The city uses electronic meter reading by radio transmission instead of sending a reader to manually read each meter.
Official meter reading noteKeep meter clear
Keep the area around and over the meter box clear. The city says overgrown grass and landscaping can affect accurate transmission and emergency access.
Meter box access rulePompano Beach Water Restrictions and Irrigation Rules
| Address type | Watering days | Allowed time | Why it matters for bills |
|---|---|---|---|
| Odd-numbered street address | Wednesday and/or Saturday | Only before 10am or after 4pm | Wrong-day or midday watering can waste water and may violate restrictions. |
| Even-numbered address, no address, or mixed-zone irrigation | Thursday and/or Sunday | Only before 10am or after 4pm | HOAs and multi-family zones should check whether zones include both odd and even addresses. |
| Reuse irrigation | All days | Except 10am–4pm | Reuse customers still need to avoid the hottest part of the day. |
Reuse Irrigation: OASIS / ICanWater Planning
Single-family homes
Single-family residents can check whether they are in a reuse service area and sign up online.
Check ICanWaterCommercial / multi-family
Commercial, multifamily and contractor hookups should use the city’s reuse connection instructions.
Reuse instructions on city pageAsk customer service
For reuse questions, the city also lists Customer Service at 954-786-4637.
Customer service pageAre You a Pompano Beach Water Customer or Broward County Water Customer?
Some Pompano Beach addresses may need a different water provider contact. Check this before calling the wrong office.
Pompano Beach water customer
Call 954-786-4637 for a customer service representative.
Pompano water pageBroward County water customer
Call 954-831-3250 if Broward County provides the drinking water service for your address.
Service-area notePompano Beach Water Billing Office Map and Visit Plan
Use this for in-person payment help, new service, account changes, or documentation questions.
Bring
Photo ID, utility bill, account number, payment method, lease/move-in documents, and any payment confirmation.
Ask
“Is my account current after this payment, and is there any pending service action or deposit issue?”
Go to
City Hall, 100 W Atlantic Blvd., Room 119 for new water/trash service setup.
Official Pompano Beach Water Bill Links
Pompano Beach Water Bill FAQ
How do I pay my City of Pompano Beach water bill online?
Use the official Pompano Beach FirstBilling portal. You can log in, register, or choose “Pay as a Guest” for a one-time payment.
What is the Pompano Beach water billing phone number?
Call 954-786-4637 for water service and billing help Monday through Thursday, 7am to 6pm.
What number do I call for automated phone payment?
Call 877-590-1217 for the 24-hour automated phone payment system.
Who helps if I cannot log in to the payment portal?
For portal login, payment, or automated-service help, call 855-270-3592 Monday through Friday, 8am to 6pm, or email customerservice@firstbilling.com.
Where can I pay or set up service in person?
Use City Hall at 100 W Atlantic Boulevard, Pompano Beach, FL 33060. New water and trash service setup is listed for Room 119.
Where do I mail a Pompano Beach water bill payment?
Mail payments to City of Pompano Beach, P.O. Box 908, Pompano Beach, FL 33061.
What should I do for an after-hours water emergency?
Between 6pm and 7:30pm, call 954-540-5769. After 7:30pm or for emergencies, call 954-942-2202.
How do I check if a high water bill is caused by a leak?
Do not use water for one hour and compare meter readings. Also check toilets with food coloring, hose bibs, sprinkler zones, pools, fountains and wet areas between the meter and house.
What is Dropcountr for Pompano Beach water customers?
Dropcountr is a free residential water portal that lets customers track real-time water use, receive alerts, connect with utility notices and ask support questions.
What documents are needed to open a Pompano Beach utility account?
The city says a state-issued photo ID is required. Documentation such as a notarized lease verifying the move-in date may also be required, and a deposit is required for new or additional accounts.