Pinellas County Utility Bill Help for Payments, High Usage and Leak Adjustments
This guide helps Pinellas County Utilities customers pay a water bill, avoid a late fee, use the customer portal, set AutoPay, request service, check a high bill, submit leak repair documents, and follow the current watering rules.
Every section is written as an action path with the official link, phone number, address, or form beside the step, so you can finish the task without opening multiple county pages.
Fast answer: Pinellas County Utilities customers can pay online through the Utilities Customer Portal at myaccount.pinellas.gov, pay by automated phone at 866-764-0193, use Amscot with a $2 convenience fee, use official drop boxes, or mail the payment before the due date. For account help, call 727-464-4000 Monday–Friday, 8am–5pm.
Late-fee warning: payments must be received and credited by the “Delinquent After” due date. Mail payments and electronic check posting delays can still lead to a late fee, so urgent payments should be made through a faster official method.
Pinellas County Water Bill Quick Facts
Pinellas County Water Bill Action Board
Use the card that matches your problem. Each one points to the exact official county page or phone number.
I need to pay now
Use the Utilities Customer Portal to pay online, make a one-time payment, enroll in AutoPay, or view current and past bills.
Open portalI want phone payment
Use the automated payment system at 866-764-0193. Keep your account details and payment confirmation.
See phone pay optionMy bill is late
Late fees apply if payment has not been received and credited by the “Delinquent After” date.
Read late-fee ruleI want a better due date
Pinellas County Utilities lets customers request a fixed due date through My eAccount, online application, or customer service.
Change due dateMy bill is too high
Use the High Water Bill Check Sheet and Leak Detector Guide. If a leak was repaired, request a leak adjustment review.
Leak resourcesI need service started or stopped
Submit start/stop requests through the Utilities Customer Service Center contact path.
Request serviceHow to Pay a Pinellas County Water Bill Online
Open the official portal
Go directly to the Pinellas Utilities Customer Portal. Do not use a search ad when paying a utility bill.
Go to myaccount.pinellas.govCreate account or pay quickly
The portal supports account creation, forgot username/password recovery, Pay as a Guest, paperless billing and mobile access.
Portal setup guideUse AutoPay for due-date safety
AutoPay can credit the payment on the due date. The county says automatic bank payments have no fee.
AutoPay FAQBe careful after 5pm
Electronic check payments submitted after 5pm may post within two business days. For a different payment amount, call 727-464-4000.
Official payment noticePay by Phone, Amscot, Drop Box or Mail
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Phone payment | Automated payment system: 866-764-0193. | Customers who want to pay without logging into the portal. | Save confirmation and verify if payment is urgent. |
| Amscot | Amscot payments include a non-refundable $2 convenience fee per transaction. | Customers who prefer physical payment locations. | Ask when the payment posts to the utility account. |
| Clearwater drop box | Pinellas County Utilities Drop Box: 14 S. Fort Harrison Ave., Clearwater, FL 33756. | Check or money-order style drop-off. | Do not deposit cash in drop boxes. |
| Largo drop box | General Maintenance Division Drop Box: 6730 142nd Ave., Largo, FL 33771. | North/mid-county physical drop-off. | Use account details on the payment. |
| St. Pete Beach drop box | City Hall parking lot drop box: 155 Corey Ave., St. Pete Beach, FL 33706. | Beach-area payment drop-off. | No cash; allow posting time. |
| Use the envelope enclosed with your bill before the due date. | Non-urgent payments. | Mail does not prevent late fees if it is not posted by the due date. |
Pinellas County Water Bill Due Date and Late Fee
Billed every two months
The county says bills are sent every two months for services already used.
Late-fee explanation21-day delinquent rule
Bills become delinquent 21 days after billing. The “Delinquent After” date is the date that matters.
Due-date ruleLate fee amount
The fee is 10% of the bill for balances over $5, with a minimum of $1 and maximum of $500.
Late-fee pageCall script if the bill is late
Want the Same Due Date Each Month? Use Fixed Due Date
If your paycheck, Social Security, rent, or HOA schedule does not match the assigned utility due date, this option can reduce late-payment risk.
What it does
A fixed due date lets you choose a utility bill due date different from the assigned date.
Fixed due date infoHow to request
Use Utilities My eAccount, complete the online application, or call Customer Service.
Request fixed dateUse the Utilities Customer Portal for Usage, Alerts and AutoPay
| Portal feature | What it helps with | Where to use it |
|---|---|---|
| View & pay bill | Access current and past bills, make payments, use AutoPay and paperless billing. | Customer Portal |
| Track usage | View current and past usage, compare trends, spot seasonal changes or unusual increases. | Portal guide |
| Leak alerts | Receive notifications for possible leaks, high usage, reminders and confirmations. | Set notifications |
| Manage account | Update contact information, preferences, multiple accounts and service requests. | Login |
| Service requests | Start, stop, transfer service or request account changes. | Service request |
High Pinellas County Water Bill? Use This Leak and Usage Path
If the bill jumped, do not only pay it and move on. Check whether the usage is real, whether a leak exists, and whether a repaired leak may qualify for review.
Review usage in the portal
Check current and past usage charts. Look for a sudden spike, daily pattern, or continuous-use sign.
Check usageUse the High Water Bill Check Sheet
The county provides a check sheet to help diagnose a property leak or high usage issue.
High bill check sheetUse the Leak Detector Guide
Look for toilet leaks, irrigation problems, pool issues, outdoor hose leaks and hidden plumbing use.
Leak detector guideSubmit repair proof if fixed
If a leak was repaired, submit a leak adjustment request with plumber invoice or other repair documentation.
Leak adjustment pathLeak Adjustment Documents: What to Submit
If you have a plumber invoice
Attach the invoice or repair documents showing the leak repair work when submitting the Leak Adjustment Request Form.
Leak adjustment instructionsIf you do not have an invoice
Complete the Statement of Repaired Leak, have it notarized, and email it to utlleakrepairdocs@pinellas.gov.
Statement of repair formStart, Stop or Transfer Pinellas County Utilities Service
Start service
Submit a request through the Utilities Customer Service Center contact page.
Request serviceReclaimed water
For reclaimed water service, complete the Reclaimed Water Request form.
Reclaimed serviceDeposits and Utility Fees to Know
For many residential customers, the most useful fee detail is the deposit amount by meter size. Always confirm your exact account and service type with Pinellas County Utilities.
| Fee type | Official example effective Oct. 1, 2025 | Why it matters |
|---|---|---|
| Water deposit, 3/4-inch meter | $110 | Common residential-size planning figure. |
| Sewer deposit, 3/4-inch meter | $180 | Can apply alongside water depending on service. |
| Water deposit, 1-inch meter | $220 | Larger meter can mean a higher deposit. |
| Sewer deposit, 1-inch meter | $320 | Useful for buyers, landlords and property managers. |
Current Pinellas County Watering Restrictions Matter for Your Bill
As of this 2026 update, Pinellas County Utilities pages show Modified Phase III “Extreme” Water Shortage Order restrictions. Rules can change, so always check the official page before watering.
| Area / source | Address ending | Allowed day shown | Allowed time window |
|---|---|---|---|
| North of SR580, potable/well/lake | Even | Saturday | 12:01am–4am or 8pm–11:59pm; under one acre may use only one window. |
| North of SR580, potable/well/lake | Odd or mixed/no address | Wednesday | 12:01am–4am or 8pm–11:59pm. |
| South of SR580, potable/well/lake | Even | Tuesday | 12:01am–4am or 8pm–11:59pm. |
| South of SR580, potable/well/lake | Odd or mixed/no address | Thursday | 12:01am–4am or 8pm–11:59pm. |
| Current violation citation | All affected customers | $193 citation | Fine doubles with each additional violation. |
Pinellas County Utilities Office Map and Visit Plan
Use this for in-person payment help, account questions, payment processing, documents, or utility billing service needs.
Bring
Utility bill, account number, photo ID, payment method, repair documentation if applying for a leak adjustment, and any portal/payment confirmation.
Ask
“Is my payment posted, is my account delinquent, and are there any late fees, deposits or service requests pending?”
Avoid
Do not put cash in drop boxes. Do not assume a mailed check protects you from the late fee.
Official Pinellas County Utility Links
Pinellas County Water Bill FAQ
How do I pay my Pinellas County water bill online?
Use the Pinellas County Utilities Customer Portal at myaccount.pinellas.gov. The portal lets you pay, view bills, set up AutoPay, use paperless billing, manage alerts and review usage.
What is the Pinellas County Utilities customer service phone number?
Call 727-464-4000 for Pinellas County Utilities Customer Service. The contact center is listed Monday through Friday, 8am to 5pm.
What is the automated phone payment number?
Pinellas County Utilities lists 866-764-0193 for automated phone payment.
Where is the Pinellas County Utilities payment lobby?
The office lobby and payment processing center is at 14 S. Fort Harrison Ave., Clearwater, FL 33756.
Can I pay at Amscot?
Yes. Pinellas County Utilities says customers may pay at Amscot, and the transaction includes a non-refundable $2 convenience fee.
Can I put cash in a Pinellas County water bill drop box?
No. The county says cash should not be deposited in drop boxes. Use account details clearly if using a drop box payment.
How much is the late fee for a Pinellas County water bill?
If payment is not received and credited by the Delinquent After due date, the late fee is 10% of the bill for balances greater than $5, with a minimum of $1 and maximum of $500.
Can I choose a different water bill due date?
Yes. Pinellas County Utilities offers a fixed due date option. Customers can use Utilities My eAccount, complete the online application or call Customer Service at 727-464-4000.
What should I do if my Pinellas County water bill is unusually high?
Check usage in the customer portal, use the High Water Bill Check Sheet, review the Leak Detector Guide and submit a leak adjustment request if a leak was repaired.
How do I request a leak adjustment?
Use the Leak Adjustment Request Form and attach a plumber invoice or repair documents. If you do not have an invoice, complete and notarize the Statement of Repaired Leak and email it to utlleakrepairdocs@pinellas.gov.