Southaven Utility Bill Help for Payments, Locked Accounts and High Usage
Use this guide if you need to pay a Southaven water bill, find the official MySouthaven portal, use phone payment, visit City Hall, use a drop box, or call Utilities before a late payment becomes a bigger problem.
The page turns Southaven’s official payment locations, customer/account number rule, card fee notice, Utilities phone numbers, AMI meter upgrade details, and local service tips into practical steps you can follow now.
Fast answer: Southaven water customers can pay online through the official MySouthaven utility service, pay by phone at 662-460-4320 with the customer number and account number, or pay at City Hall, 8710 Northwest Dr., Southaven, MS 38671, using walk-in, drive-through, or drop-box options. For account help, locked online accounts, or utility questions, call 662-393-7353.
Fee note: Southaven’s FAQ says that effective Monday, April 28, 2025, credit-card payments incur a 3.95% fee with a $2.00 minimum, paid directly to the credit-card processor.
Southaven Water Bill Quick Facts
Southaven Water Bill Action Board: Click the Right Official Step
Start here if you do not want to read everything. Each action has the official link, phone number, or local detail beside it.
I need to pay online
Use the official MySouthaven utility service. It allows online utility payment and AutoPay setup through the city’s PayIt service.
Open MySouthavenI want city payment directions
Use Southaven’s Water Bill Payments page for City Hall, phone pay, online pay, and drop-box locations.
Open payment pageI want to pay by phone
Call 662-460-4320. The city says you need your customer number and account number.
Call 662-460-4320My online account is locked
Call Southaven Utilities at 662-393-7353. The city FAQ says the department can unlock the account.
Call UtilitiesI need in-person payment
Go to City Hall at 8710 Northwest Dr. for walk-in, drive-through, or drop-box payment.
View mapI have a utility emergency
The Utilities Department lists 662-393-7353 as the emergency number as well as the main Utilities phone.
Call emergency lineHow to Pay a Southaven Water Bill Online
The official online path is MySouthaven. The city also links online utility payments from its Online Payments and E-Services pages.
Open the official utility service
Start with MySouthaven or the Southaven Online Payments page. Avoid sponsored search ads or unofficial “bill pay” pages.
Go to MySouthavenChoose login or guest payment
MySouthaven shows options to log in and pay or pay as guest. Use login if you want reminders, records, and AutoPay tools.
Login / pay as guestUse the bill details exactly
Have the customer number, account number, service address, and amount due ready before entering payment.
See field decoderSave proof before closing
Download, print, or screenshot the confirmation. If the bill was close to late status, call Utilities to confirm posting.
Proof checklistPay by Phone: What to Prepare Before Calling 662-460-4320
Customer number
The city says phone payment requires your customer number. Find it on the bill before you call.
Account number
The account number is also required for phone payment. Read it slowly and confirm the service address if prompted.
Payment method
Credit-card payments have a processor fee. Review the total before completing payment.
Phone payment checklist
Where to Pay a Southaven Water Bill in Person or by Drop Box
Southaven lists City Hall for walk-in, drive-through, and drop-box payment. It also lists two additional drop-box locations.
| Payment location | Use it for | What to bring / know | Action |
|---|---|---|---|
| City Hall, 8710 Northwest Dr., Southaven, MS 38671 | Walk-in, drive-through, and drop-box payment. | Bring bill, account number, payment method, and ID if account help is needed. | View City Hall map |
| 5813 Pepperchase Dr., Southaven, MS 38671 | Drop-box payment. | Use check or money order when appropriate. Write the account number clearly. | Open map |
| 3335 Pine Tar Alley, Southaven, MS 38672 | Drop-box payment; city notes the Parks Building parking lot. | Do not use a drop box for last-minute urgent posting unless Utilities confirms timing. | Open map |
| Online / MySouthaven | Fast online payment, guest pay, login pay, AutoPay setup. | Use customer/account details and save confirmation. | Pay online |
| Phone pay: 662-460-4320 | Automated or phone-based payment. | Customer number and account number required. | Call phone pay |
Credit-Card Fee, Accepted Cards and Payment Proof
Card fee
Southaven’s FAQ says credit-card payments incur a 3.95% fee with a $2.00 minimum per transaction, paid to the processor.
Cards listed
The FAQ says Visa, Mastercard, American Express, and Discover are accepted in person at City Hall Utilities and online.
Proof to save
Save the receipt number, payment date, amount, account number, card last four digits, and screenshot or email receipt.
My Southaven Online Water Account Is Locked: How to Unlock It
Stop guessing passwords
Repeated attempts can waste time. If the account says locked, use the city’s official unlock path.
See FAQCall Utilities
The city FAQ says to call the Southaven Utilities Department at 662-393-7353 and they can unlock the account.
Call 662-393-7353Locked-account call script
Past-Due Southaven Water Bill: What to Do Before It Gets Worse
Southaven’s public pages give payment methods, but account status is specific to your account. If the bill is late, call before choosing a slow payment method.
Call Utilities first
Ask whether the account is past due, locked, at risk, or needs a specific payment method.
Call 662-393-7353Ask what amount clears the problem
Ask whether the current balance, past-due balance, fee, or another amount must be paid.
Receipt checklistAsk which method posts fastest
Online, phone, drive-through, and drop-box payments may not be treated the same for urgent timing.
Compare payment optionsGet proof after payment
Keep your confirmation and ask whether the account is updated after payment.
Save payment proofPast-due call script
High Southaven Water Bill? Use the AMI Meter and Leak Checklist
Southaven says its AMI meter upgrade is intended to provide more reliable measurement by transmitting water-use data remotely and securely on a daily basis. That can help customers and the city identify usage problems more clearly than older manual-read systems.
Inside leak check
- Toilet flapper running silently.
- Faucet, tub, or shower drip.
- Water heater or garage leak.
- Ice maker or fridge line leak.
- Softener, humidifier, or filter cycle.
Outdoor use check
- Sprinkler timer changed.
- Hose left on.
- Pool filling or pressure washing.
- Wet spot near the meter.
- Seasonal lawn use during hot weather.
AMI question to ask
- Was this bill based on AMI data?
- Can Utilities review daily-use pattern?
- Did usage jump suddenly?
- Was the old meter recently changed?
- Can the account be checked for unusual consumption?
Trash, Recycling and Utility Bill Confusion
A Southaven customer may search “water bill” even when part of the increase is from trash or recycling. Southaven’s Public Works FAQ lists monthly rubbish and recycle fees that can affect the amount customers associate with the water bill.
| Charge / issue | Official FAQ detail | What to check before calling Utilities |
|---|---|---|
| First trash cart | $20 monthly fee listed. | Check whether the bill includes rubbish service, not only water usage. |
| Additional trash cart | $11.35 for each additional trash cart listed. | If a second cart was added, ask whether the water bill reflects that extra cart. |
| Recycling cart | $12.61 recycling cart fee listed. | Separate recycling/cart charges from water consumption changes. |
| Second trash container | FAQ says a second trash container adds $11.35 a month to the water bill. | If the bill rose by about this amount, check cart count first. |
Need Water Turned Off for Repairs?
Normal working hours
The Southaven FAQ says there is no charge to turn off water during normal working hours, listed as 8am to 5pm Monday through Friday.
After hours / weekend
The FAQ says a $25 after-hour or weekend service call charge is added to the water bill.
Call first
Call Utilities at 662-393-7353 and explain whether it is a repair, leak, emergency, or planned shutoff.
Start, Stop, or Move Southaven Utility Service
Before moving, do not only pay the old bill. Confirm the account status, service address, final date, and whether AutoPay or reminders need to be changed.
| Task | What to prepare | What to ask Southaven Utilities | Helpful link |
|---|---|---|---|
| Start service | ID, service address, move-in date, ownership/lease details if required. | When will service start? Is a deposit or setup step required? | Utilities Department |
| Stop service | Account number, final date, forwarding address. | When is the final bill? How do I stop AutoPay? | MySouthaven |
| Move within Southaven | Old account, new service address, move date. | Can the account transfer or must a new account be created? | Call 662-393-7353 |
| Fix billing access | Customer number, account number, email used for MySouthaven. | Can you unlock/reset online access? | Utilities FAQ |
10 Southaven Water Bill Attributes Answered
These are the exact fields and local details most Southaven customers need when paying, calling, or checking a confusing bill.
| Attribute | Answer | What to do |
|---|---|---|
| Online portal | MySouthaven utility service, powered by PayIt. | Use the official MySouthaven utility link. |
| Phone payment | 662-460-4320. | Have customer number and account number ready. |
| Utilities phone | 662-393-7353. | Use for billing help, locked online account, questions, or emergency utility help. |
| Office address | 8710 Northwest Dr., Southaven, MS 38671. | Use for walk-in, drive-through, and drop-box payment. |
| Office hours | Monday–Friday, 8am–5pm. | Visit or call during business hours for fastest help. |
| Card processing fee | 3.95% with $2.00 minimum listed from April 28, 2025. | Review final total before paying by card. |
| Accepted cards | Visa, Mastercard, American Express, and Discover listed. | Accepted in person at City Hall Utility location and online. |
| Locked account | Call Utilities at 662-393-7353. | Ask the department to unlock online bill payment access. |
| AMI meter upgrade | Advanced meters transmit water use remotely and daily. | Ask Utilities if usage history can help review a high bill. |
| After-hours water turn-off for repairs | $25 after-hour/weekend service call listed. | Schedule during 8am–5pm Monday–Friday when possible. |
Southaven City Hall Map and Payment Visit Plan
Use City Hall for walk-in, drive-through, and drop-box water bill payment. Bring your bill, customer number, account number, payment method, and ID if you need account help.
Before visiting
Check hours, bring the full bill, and know whether you need payment only or account help.
At drive-through
Have account number and payment ready so the line moves quickly.
After payment
Ask for receipt proof if the account was late, locked, or close to a deadline.
Official Southaven Water Bill Links
Southaven Water Bill FAQ
How do I pay my Southaven water bill online?
Use the official MySouthaven utility payment service. You can also start from the City of Southaven Online Payments page and choose Utilities.
What is the Southaven water bill phone payment number?
Call 662-460-4320 for phone payment. The city says you need your customer number and account number.
Where can I pay a Southaven water bill in person?
Pay at City Hall, 8710 Northwest Dr., Southaven, MS 38671. The city lists walk-in, drive-through, and drop-box options at City Hall.
Where are Southaven water bill drop boxes?
Southaven lists drop boxes at City Hall, 8710 Northwest Dr.; 5813 Pepperchase Dr.; and 3335 Pine Tar Alley in the Parks Building parking lot.
What number do I call for Southaven Utilities help?
Call 662-393-7353 for the Utilities Department. The same number is also listed as the emergency number.
How do I unlock my Southaven online water bill account?
The city FAQ says to call Southaven Utilities at 662-393-7353 and the department can unlock your online water bill payment account.
Does Southaven charge a credit-card fee for water bill payments?
Yes. The city FAQ says that effective April 28, 2025, credit-card payments incur a 3.95% fee with a minimum charge of $2.00 per transaction.
What cards does Southaven accept for utility payments?
The city FAQ says Visa, Mastercard, American Express, and Discover are accepted in person at the City Hall Utility location and online.
How much does Southaven charge to turn water off for repairs?
The FAQ says there is no charge during normal working hours, 8am to 5pm Monday through Friday. After-hour or weekend service calls are listed at $25 and added to the water bill.
Why did my Southaven water bill increase?
Check water usage, leaks, trash/recycling cart charges, card fees, old balances, and meter-read changes. Southaven’s AMI meter upgrade is designed to transmit daily water-use reads, so ask Utilities if they can review unusual usage.