Boca Raton Utility Bill Portal for Water Payments, Account Help and High Bills
This guide gives Boca Raton water customers the exact next step: pay the bill, create the new portal login, update the customer-account number, request AutoPay, open service, cancel service, understand deposits, or report a water/sewer emergency.
Every major task below includes the official City link, phone number, office address, or emergency contact beside the step, so the page works like a practical billing dashboard instead of a generic article.
Fast answer: Use Boca Raton’s official Customer Portal at myubaccount.myboca.us to view account information, pay your water bill, set up AutoPay, update billing information, request service termination, and review bill history. The City warns that fraudulent payment websites have been reported, so start from the official City portal or the City Pay page.
Billing rule to remember: Boca Raton bills customers bimonthly for about 60 days of service. Payment should be received within 30 days of the billing date shown on the bill to ensure proper credit. If you need more time, call Customer Service at 561-393-7750.
10 Boca Raton Water Billing Attributes Searchers Need First
Boca Raton Water Bill Action Board: Click the Right Official Link
This section is for users who do not want to read. Pick the task, click the official action, and avoid the common mistake.
I need to pay my water bill
Use the City’s official utility Customer Portal. Do not use a search ad or payment page that is not on the official City portal.
Open official portalI am worried about a fake payment site
Boca Raton says fraudulent payment websites have been reported. Verify the official link from the City Pay page.
Verify City pay pageI need my new customer-account number
The City says the new customer-account number appears in the upper right-hand corner of the utility bill and is needed for portal setup.
Read portal updateI am opening water service
Complete the application through the Customer Portal and provide your lease or home settlement statement at least 24 hours in advance.
Open service policyI am moving out or transferring
Request service termination through the Customer Portal. If moving to another City-served address, provide new-account information again.
Request in portalI have a leak, sewer backup or emergency
Use Utility Services emergency contacts, not billing. Call 561-338-7339, or after 5pm call 561-338-7325.
See emergency policyCustomer Portal Login: Account Number, PIN and New Bill Format
The Boca Raton portal is useful, but only if the account is linked correctly. The new bill format changed how customers should pay, save bill-pay details, and set AutoPay.
| Portal item | Official detail | What user should do | Official link |
|---|---|---|---|
| New customer-account number | Appears in the upper right-hand corner of the bill. | Use this customer-account combination when creating the Customer Portal account. | Billing page |
| Portal features | Set up account, view account information, pay bill and set up automatic bank drafting. | Use portal first for payment, history, copies of bills and account updates. | Customer Portal |
| Usage chart | The new bill format includes a water usage chart comparing the last two years. | Use the chart to spot leaks, seasonal irrigation changes or abnormal usage. | New bill format |
| First-time login | Service policy says you need a bill with the account number and must establish a permanent PIN number as a first-time user. | Keep the bill beside you before starting online setup. | Service policies |
| Portal support | Water Billing / Customer Care phone is 561-393-7750. | Call if the portal will not accept your account details or if the service address changed. | Contact Water Billing |
How to Pay a Boca Raton Water Bill Safely
Start from the official City page
Boca Raton warns that fraudulent payment websites have been reported. The official online utility payment link is on the City Pay page.
Open City Pay pageUse the official portal
Open the Customer Portal to view the balance, pay the bill, see bill copies and payment history.
Open Customer PortalPay with accepted card options
Service policies list MasterCard, Visa, American Express and Discover as online card options.
Read payment policySave proof
Save the confirmation, date, amount, account number and screenshot. This matters if payment is close to the 30-day credit window.
Pay and save receiptAutoPay, Bank Drafting, Checks and Bank Bill Pay
Portal AutoPay
The new portal lets customers pay automatically by Visa, Mastercard, American Express, Discover, e-check, or savings account.
Set AutoPay in portalBank bill pay
If you pay through your bank, update the new customer-account number with the bank payment service.
See new account noticeCheck memo rule
For check payments, include the new customer-account number with a dash, space or hashtag in the memo field to help processing and avoid late fees.
Check payment detailWhat Is Actually Included in a Boca Raton Utility Bill?
A Boca Raton “water bill” may not be only water. Read the bill as several pieces: consumption, fixed fees, sewer, garbage and other applicable service charges.
| Bill part | What it means | What to check | Official action |
|---|---|---|---|
| Water consumption | Usage-based portion of the bill. | Compare the usage chart with the same period from prior years. | View bill format |
| Customer charge | Fixed fee that does not vary with usage. | Do not mistake this for extra gallons. | Read bill policy |
| Water capacity charge | Fixed charge mentioned in City service policies. | Useful when the total bill is high but usage is normal. | See calculation note |
| Sewer charge | Flat/fixed and service-related charge listed in bill calculation language. | Ask Customer Service if sewer looks wrong for the service period. | Ask about bill |
| Garbage / sanitation | The bill may include garbage charges for the billing period. | Check sanitation rates and service area details separately from water usage. | Sanitation rate page |
Boca Raton Rate Examples Users Ask About
Use these as official examples for understanding the bill. Always confirm the current bill and service address because in-city/outside-city rates and meter/service details can differ.
Potable water, in-city residential
Official rate example: $0.89 per 1,000 gallons up to 25,000 gallons; $1.786 per 1,000 gallons over 25,000 up to 50,000; $2.277 per 1,000 gallons over 50,000.
Open rate answersReclaimed water
Official reclaimed-water examples are lower than potable water, with in-city commodity examples starting at $0.54 per 1,000 gallons up to 25,000 gallons.
See reclaimed ratesResidential curbside collection
Beginning October 1, 2025, the City lists curbside residential collection at $27.90 per month and multi-family units at $16.89 per month.
See sanitation chargesQuick Boca Raton Water Charge Estimator
This planning tool uses in-city residential potable water tier examples only. It does not calculate sewer, garbage, deposits, fixed fees, reclaimed water, outside-city rates, taxes, or account-specific adjustments.
Official portal/bill is the source of truth. This is only to help users understand tiered-water math.
Open a New Boca Raton Water Account
Start the application
Service Policies say customers must complete an application form through the Customer Portal.
Open portalPrepare proof
Provide a copy of your lease or home settlement statement at least 24 hours in advance.
Read opening rulePlan for deposit
Typical residential owner deposits are $100 to $125. Typical renter deposits are $300 to $375, depending on meter size and account location.
Deposit policyCall if unsure
Call Water Billing at 561-393-7750 before your move date if ownership, rental status, service address, or deposit amount is unclear.
Contact billingCancel, Disconnect or Transfer Boca Raton Water Service
This is urgent for movers. Do not leave service active after moving out, and do not assume a landlord, buyer, realtor or new tenant automatically closes your account.
Disconnect before leaving
The City says you should always disconnect service before moving from a residence.
Disconnect policyUse the portal
Customers may request service termination via the Customer Portal.
Request terminationTransfer service
If moving to another City-served location, you must provide the same information required for opening a new account.
Transfer service ruleHigh Boca Raton Water Bill? Check Leaks, Irrigation and Fixed Fees
Inside leak check
- Toilet flapper running silently.
- Faucet drip or tub leak.
- Water heater or softener leak.
- Ice-maker line or washer supply leak.
Outdoor use check
- Irrigation schedule changed.
- Sprinkler head broken.
- Pool fill or auto-fill leak.
- Hose bib left on.
Bill line check
- Water consumption.
- Customer charge.
- Water capacity charge.
- Sewer charge.
- Garbage charge.
High-bill call script
Call Customer Service at 561-393-7750.
Water or Sewer Emergency: Do Not Call Billing First
Water/sewer emergency
For emergencies not related to billing, such as a sewer backup or main water line break, call Utility Services at 561-338-7339.
Emergency policyWhat to report
Give the exact address, nearest cross street, whether issue is inside/outside, visible leak or backup, and whether neighbors are affected.
Utility ServicesBoca Raton Water System and 2026 Utility Notices
Water treatment plant
Boca Raton residents rely on a modern 70-million-gallon-per-day water treatment plant at the Utility Services complex.
Water and wastewater pageWastewater plant
The wastewater treatment plant is located inside the Utility Services complex on Glades Road and Interstate 95.
Wastewater info2026 disinfection change
The Water Billing page posted a notice that Utility Services would temporarily modify the disinfection process from April 12 to April 26, 2026.
Check current noticesGarbage Charges That May Appear on Your Water Bill
Boca Raton water bills can include sanitation/garbage charges. If the bill looks high, separate garbage service from water consumption.
Residential collection charge
Beginning October 1, 2025, curbside residential collection increased to $27.90 per month.
Residential curbside collectionMulti-family charge
The City lists multi-family dwelling units at $16.89 per month beginning October 1, 2025.
Multi-family detailAdditional container
The City lists one-time container charges and a monthly fee for additional containers that may be included on the water bill.
Garbage container feesBoca Raton Water Billing Office Map and Visit Plan
Use this map for Water Billing / Customer Care at 201 W Palmetto Park Road, Suite 152, Boca Raton, FL 33432. Hours are Monday–Friday, 8:00am–4:45pm.
Bring
Utility bill, customer-account number, ID, lease/settlement statement if opening service, payment proof, and move date if closing service.
Call before driving
Call 561-393-7750 to confirm what can be handled in person versus through the portal.
Use Utility Services for emergencies
For non-billing utility emergencies, use Utility Services at 1401 Glades Road / 561-338-7339.
Official Boca Raton Utility Links Used in This Guide
Boca Raton Water Billing FAQ
How do I pay my Boca Raton water bill online?
Use the official City of Boca Raton Customer Portal at myubaccount.myboca.us. The City warns customers that fraudulent payment websites have been reported, so start from the official portal or City Pay page.
What phone number should I call for Boca Raton Water Billing?
Call Customer Care / Water Billing at 561-393-7750. The office is open Monday through Friday, 8:00am to 4:45pm.
Where is the Boca Raton Water Billing office?
The Water Billing office is at 201 W Palmetto Park Road, Suite 152, Boca Raton, FL 33432.
How often does Boca Raton bill water customers?
The City bills customers on a bimonthly basis for approximately 60 days of service each billing cycle.
How long do I have to pay a Boca Raton water bill?
To ensure proper credit to your account, the City says payment should be received within 30 days of the billing date shown on the bill.
What is the new Boca Raton customer-account number?
The new customer-account number appears in the upper right-hand corner of the utility bill. It is needed when creating an account in the Customer Portal and should be updated in bank bill pay if you use that method.
How much is a Boca Raton residential water deposit?
The City lists typical residential owner deposits from $100 to $125 and renter deposits from $300 to $375, depending on meter size and account location.
Can I cancel Boca Raton water service online?
Yes. Service Policies say customers may request service termination through the Customer Portal. If transferring to another City-served location, you must provide the same information required for opening a new account.
Who do I call for a Boca Raton water or sewer emergency?
For water or sewer emergencies not related to billing, call Utility Services at 561-338-7339. After 5 p.m., call 561-338-7325.
Why does my Boca Raton water bill include garbage charges?
Service Policies say the bill may include sewer and garbage charges during the billing period. Boca Raton sanitation pages list residential and multi-family curbside collection charges that can appear on water bills.