Fort Worth Water Bill Help Center for MyH2O Payments, Leak Alerts, New Service and High Bills
This page is for City of Fort Worth Water customers who need to pay a bill, use the MyH2O portal, make a one-time payment, start or transfer service, stop service, handle a high bill, ask for bill assistance, or understand 2026 water and wastewater rates.
Use the action board first. Every task includes the official City link, portal, phone number, email, address, or form path inside the step so you can complete the job without hunting through several pages.
Fast answer: Fort Worth Water customers can pay through the official MyH2O portal, use the one-time payment option, pay by phone, mail a check or money order, pay in person, or use authorized Fidelity Express locations. For account help, call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov.
Important fee note: The City’s water bill FAQ says there is currently no fee to pay a monthly water bill by credit or debit card. A separate 2.5% fee beginning October 1, 2025 applies only to certain development and permitting services, not monthly water bill payments.
Fort Worth Water Bill Quick Facts
Fort Worth Water Bill Action Board: Use the Right Official Link
Start here if you only want to complete a task. Fort Worth customers often need a different route for one-time pay, registered MyH2O use, new service, transfer, assistance, leak adjustment, or emergency reporting.
I need to pay now
Use the official payment options page, then open the MyH2O portal for registered payment or one-time payment.
Official payment options MyH2O portalI want to register MyH2O
Have the account number, billing cycle and route number from your bill. If you do not have a bill, call or email Customer Service.
Read MyH2O details Call 817-392-4477I need to open service
Contact Water Customer Service at least one day before your desired activation date. A $20 activation charge is added to the first bill, and same-day service adds $25.
Open account rulesI am moving inside Fort Worth
Request transfer before your move. Be ready with the old address/account number, new address and service request dates.
Transfer service Email Water Customer ServiceMy bill is too high
Use MyH2O hourly usage and leak alerts first, then check whether a leak repair adjustment or unexplained high-use adjustment applies.
Use MyH2O leak alerts Bill adjustment rulesI cannot pay the full bill
Call before the account becomes a shutoff problem. Fort Worth says it may work with customers on payment plans and refers customers to outside assistance organizations.
Bill assistance page Call Customer ServiceHow to Pay a Fort Worth Water Bill Online with MyH2O
Start from the City payment page
Fort Worth says residential online payments now go through MyH2O, where customers can view water use, previous bills and payment history.
Open payment optionsRegister or use one-time pay
Register if you want alerts, usage data, history, paperless settings or saved account access. Use one-time payment if you only need a quick payment without registration.
MyH2O login / one-time payUse the account, cycle and route numbers
These are on the billing statement. If you do not have the statement, call 817-392-4477 or email the water account inbox.
Request account helpSave confirmation
Keep payment amount, date, confirmation number and account address until the balance updates. This matters if the account is late or under disconnection status.
Call if urgentFort Worth Water Bill Payment Methods and Fee Notes
| Payment method | Official detail | Best for | Direct action |
|---|---|---|---|
| MyH2O online | Pay, view usage, see previous bills and payment history, and manage billing preferences. | Most customers, leak alerts, history, payment proof. | Open MyH2O |
| One-time payment | Available for customers who do not want to register a portal account. | Fast payment without full registration. | Use one-time payment |
| Phone | Use 817-392-4477 for Customer Service and payment questions. | Account issues, late bills, payment plan questions, portal help. | Call 817-392-4477 |
| Mail check or money order to Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. | Non-urgent check or money order payment. | Mail early; do not mail cash. | |
| In person | Water Customer Service is at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. | Account help, payment questions, transfer/close issue, documents. | See office map |
| Fidelity Express | Fort Worth says Fidelity Express locations are the only authorized sites to accept City utility bill payments. | Cash-preferred or retail-location customers. | Confirm authorized option |
Open, Transfer or Close Fort Worth Water Service
Open new service
Call Water Customer Service or visit the customer service location. The City asks for details at least one day before the desired activation date.
- Name, phone, Social Security number and driver’s license number for the responsible person.
- Name of present property owner.
- Previous owner or tenant name if available.
- $20 activation charge added to first bill.
- $50 minimum residential deposit unless waived.
Transfer service
If moving within Fort Worth, call before moving so service can continue without interruption. A $20 transfer charge is added to the first bill at the new address.
- Old account number or former service address.
- New address.
- Requested service dates.
- Additional $25 for same-day transfer.
- After-hours same-day requests may add $50.
Close service
To end service, contact Water Customer Service. If a deposit is on file, the City credits it to the final bill and forwards any remaining balance.
- Address or account number for the service to stop.
- Requested stop date.
- Forwarding address for final bill.
- Keep confirmation until the final bill is resolved.
Past Due, Shutoff, Reactivation or Lock Fee
If your account is late, do not only make a payment and assume everything is safe. Confirm whether a late fee, disconnect/lock charge, reactivation fee, or same-day fee applies.
Call before the deadline
Ask whether the account is past due, scheduled for disconnection, already locked, or eligible for a payment plan.
Call 817-392-4477Ask what fees apply
The account-fee schedule lists 10% late payment, $20 disconnect/lock/shutoff, $20 standard reactivation, $25 same-day reactivation and $50 after-hours same-day reactivation.
Check account feesUse fast official payment
Use MyH2O, phone guidance, in-person payment, or the method Customer Service confirms. Mail is not safe for shutoff-day payment.
Pay through MyH2ODo not tamper with the meter or lock
The fee schedule lists meter removal and tampering/damage charges. Tampering can add costs beyond the original bill.
Read tampering feesUse this past-due call script
Fort Worth Water Bill Assistance and Life-Support Designation
Payment plans
Fort Worth says unforeseen life events can affect customers and the Water Contact Center may work with customers on payment plans when circumstances arise.
Bill Assistance ProgramSmartRepair
The City describes SmartRepair as no-cost repair of minor plumbing leaks for eligible low-income homeowners, helping reduce wasted water and lower high bills.
Check SmartRepairSmartFlush
SmartFlush provides free water-efficient toilets for eligible customers replacing old high-water-use toilets.
Check SmartFlushHigh Fort Worth Water Bill? Check MyH2O Before You Panic
Fort Worth’s MyH2O program is especially useful for high-bill troubleshooting because it shows water use by day and by hour, one day behind real time. Use it to separate normal use from leaks, irrigation mistakes or unexplained spikes.
Portal checks
- Look for continuous flow alerts.
- Compare weekday and weekend usage.
- Check overnight usage when nobody should be using water.
- Review irrigation days and hours.
Common indoor causes
- Running toilet or bad flapper.
- Leaking shower, faucet or tub.
- Water heater or softener issue.
- Hidden slab, wall or foundation leak.
Outdoor causes
- Irrigation system running too long.
- Sprinkler operating on wrong days.
- Broken sprinkler head.
- Pool fill, new sod, trees or xeriscaping.
Leak Repair and Unexplained High-Use Bill Adjustments
| Adjustment type | Official rule | What to prepare | Official action |
|---|---|---|---|
| Water leak repair adjustment | Limited to one in a rolling 12-month period. Request must be submitted within 60 days of completed repair. | Paid repair invoice, account number, property address, high bill date range, repair date and description. | Leak adjustment page |
| Possible credit amount | If eligible, up to two consecutive leak-affected billing periods may receive a credit equal to 50% of the difference above average water use. | Use six-month prior use or relevant prior-year use for seasonality as the baseline reference. | Read credit method |
| Unexplained high-use adjustment | For a single bill more than twice expected use when there is no leak to fix; limited to one in a rolling 24-month period. | Usage history, MyH2O screenshots, dates, account number and explanation that no visible leak/pool/new landscape cause exists. | High-use adjustment rules |
| Where to send | Email, fax, mail or in-person submission is allowed. | Email MyWaterAccount@FortWorthTexas.gov, fax 817-392-8137 Attn: Water Bill Adjustment, or mail to P.O. Box 870. | Email documents |
Fort Worth 2026 Water and Wastewater Rate Basics
Fort Worth bills water volume in CCF. One CCF equals 100 cubic feet, or about 748.1 gallons. The FY2026 rate recommendations kept residential water rates the same but changed the residential tier breakpoints; wastewater rates and some meter service charges increased.
| Rate item | 2026 recommended / official report amount | What it means |
|---|---|---|
| Residential water Tier 1 | First 6 CCF at $2.28 per CCF | Basic indoor-use tier for many efficient households. |
| Residential water Tier 2 | More than 6 to 12 CCF at $3.19 per CCF | Moderate use; the 2026 tier breakpoint changed from the prior structure. |
| Residential water Tier 3 | More than 12 to 24 CCF at $4.29 per CCF | Higher use, often outdoor watering or larger household usage. |
| Residential water Tier 4 | More than 24 CCF at $5.37 per CCF | Highest residential water tier. |
| Residential wastewater volume | $4.30 per CCF | Residential wastewater is based on winter quarter average, not a separate sewer meter. |
| 5/8 x 3/4 water service charge | $13.75 | Common small-meter monthly water service charge listed in the FY2026 rate report. |
| 5/8 x 3/4 wastewater service charge | $7.90 | Common small-meter monthly wastewater service charge in the FY2026 rate report. |
Simple Fort Worth Water Bill Estimate Tool
Use this only as a planning estimate for water and wastewater usage. It does not include every possible fee, deposit, stormwater, solid waste, environmental charge, delinquency fee, adjustment, prior balance or account-specific item.
Residential water tier formula used: first 6 CCF at $2.28, more than 6–12 CCF at $3.19, more than 12–24 CCF at $4.29, and above 24 CCF at $5.37. Wastewater estimate uses $4.30 per CCF.
Paperless Billing, Alerts and AutoPay Checks
Paperless billing
Fort Worth’s FAQ says customers can choose the Paperless option from the Account Information page in MyH2O and look for the green leaf labeled “ebill.”
Open MyH2OBill notifications
After choosing paperless, customers can choose email and/or SMS text notifications for new bills. Text charges may apply.
Read FAQMonthly check
Even with alerts or AutoPay, review MyH2O usage after irrigation changes, repairs, travel, guest stays or unusually hot weather.
MyH2O featuresFort Worth Water Customer Service Map and Visit Plan
Water Customer Service is listed at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. The location page lists weekday office hours, and the Water Department also lists 24-hour emergency reporting through 817-392-4477, option 1.
Bring
Water bill, account number, service address, photo ID, lease/ownership details if opening service, payment proof, shutoff notice, or leak repair invoice if relevant.
Ask before leaving
“Is my balance current, is any late/shutoff/reactivation fee still active, and do you need any additional documents from me?”
Emergency
For water main breaks or sewer backups, call 817-392-4477 and select option 1. Do not wait for office hours.
Official Fort Worth Water Bill Links
Fort Worth Water Bill FAQ
How do I pay my Fort Worth water bill online?
Use the official MyH2O portal linked from the City’s payment options page. You can register for a full account or use the one-time payment option if you do not want to register.
What is the Fort Worth Water customer service phone number?
Call 817-392-4477 for Fort Worth Water Customer Service. For water main breaks or sewer backups, call the same number and select option 1 for 24-hour emergency reporting.
Does Fort Worth charge a fee to pay a monthly water bill by card?
The City’s Water Bill & Payment FAQ says there is currently no fee to pay a monthly water bill with a credit or debit card. A separate 2.5% fee beginning October 1, 2025 applies to certain water development and permitting services only.
Where do I mail a Fort Worth water bill payment?
Mail check or money order payments to Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. Do not mail cash, and do not use mail for urgent shutoff-day payments.
What do I need to register for MyH2O?
You need the water account number, billing cycle and route number from the billing statement. If you do not have a statement, call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov.
How do I open a new Fort Worth water account?
Contact Water Customer Service at 817-392-4477 or visit the customer service location. The City asks for information at least one day before the desired activation date. A $20 activation charge is added to the first bill, and a residential deposit may apply.
How much is the Fort Worth residential water deposit?
The City lists a residential refundable security deposit range of $50 to $300, with a $50 minimum deposit. It may be waived if the customer meets good payment history or utility credit reference criteria.
Can Fort Worth help if I cannot pay my water bill?
Yes. Fort Worth says it may work with customers on payment plans when unforeseen life events arise, and it may refer customers to community organizations for financial assistance. Call 817-392-4477 before the account reaches shutoff status.
Can I get a Fort Worth water bill adjustment for a leak?
Possibly. Fort Worth offers a water leak repair adjustment for eligible accounts, limited to one in a rolling 12-month period. Submit the application and repair documents within 60 days of completed leak repair.
What should I do if my Fort Worth water bill suddenly doubles?
Check MyH2O hourly usage and continuous-flow alerts, look for toilets, irrigation, hose, slab or wall leaks, then call 817-392-4477. If there is no leak and the bill is more than twice expected use, review the unexplained high-use adjustment rules.