Fort Worth Water Service Stop, Transfer, Final Bill and Move-Out Checklist
Moving out of a Fort Worth home or apartment can create water bill problems if the account is not closed correctly. This guide explains exactly how to cancel water service, transfer service to a new Fort Worth address, avoid duplicate billing, give the correct forwarding address, pay the final bill, handle landlord move-out timing and use only official Fort Worth Water resources.
Fort Worth water bill move-out searches usually mean one of three things: you need to stop service completely, transfer water service to another Fort Worth address, or handle a final bill after selling, renting out or leaving a property.
The safest route is to contact Fort Worth Water before the move date, confirm the exact termination or transfer date, provide a forwarding address, and keep confirmation details until the final bill is paid. Do not assume a lease end, property closing, or landlord inspection automatically closes the water account.
🚚 Cancel Fort Worth water service
Use this for: stopping Fort Worth water service because you are moving out, selling the property, ending a lease or no longer responsible for the account.
Before calling: prepare your water account number or service address, termination date and forwarding address with city and ZIP code.
Important: call at least one business day before the termination date. Earlier is better if your move is near a weekend or city holiday.
Fort Worth Water Bill Move-Out Quick Facts for 2026
Fort Worth Water handles account opening, closing and transfers through customer service. For cancellation, the key details are simple but important: call before the termination date, identify the correct account or address, give the termination date, and provide a forwarding address for the final bill.
If you are moving to another Fort Worth address, the process is a transfer rather than a full cancellation. Fort Worth says customers moving within Fort Worth should call before the move with the old account or address, new address and requested service dates.
What This Fort Worth Water Move-Out Guide Covers
How to Cancel Fort Worth Water Service When Moving Out
To cancel Fort Worth water service, you need to contact Water Customer Service. This step is important even if your lease is ending, you are selling the house, or a new tenant/buyer is expected to start service.
The most common mistake is waiting until the last minute or assuming the landlord, buyer, property manager or title company will automatically close your account. If your name remains on the water account, you may continue to receive charges until the city processes the termination.
Call Fort Worth Water before your termination date
Call 817-392-4477 at least one business day before the date you want service stopped. If your move-out is on a Monday, after a holiday, or during a busy leasing period, call earlier.
Provide the service address or account number
Give the address where service should be terminated or the Fort Worth Water account number. If you have a billing statement, keep it in front of you during the call.
Give the exact termination date
Use the date you are no longer responsible for the property. Renters should match the lease or landlord instructions. Sellers should coordinate with closing and possession details.
Provide forwarding address for the final bill
Give your forwarding address, including city and ZIP code. This is how Fort Worth Water can send the final billing statement after move-out.
Ask for confirmation details
Before ending the call, ask how the stop-service request will be confirmed, when the final bill should appear, and whether you should keep checking MyH2O.
How to Transfer Fort Worth Water Service to a New Address
If you are moving from one Fort Worth address to another Fort Worth address, you may need a transfer instead of a full cancellation. This helps avoid a gap in service and keeps account handling cleaner.
Fort Worth says customers moving to a new location within Fort Worth should call before the move and be prepared with the old account number or former service address, the new address and service request dates.
Call before your move
Call 817-392-4477 before your move so customer service can help continue service without interruption.
Give your current account or old address
Provide your Fort Worth Water account number or the former service address. This helps staff identify the correct account and avoid moving the wrong service.
Give the new Fort Worth address
Provide the new service address exactly, including unit number if applicable. New construction, apartments and duplexes can be easy to confuse if the address is incomplete.
Confirm stop and start dates
Ask staff to repeat the date service stops at the old address and starts at the new address. Write the dates down.
Expect the transfer service charge
Fort Worth states that a $20 transfer service charge will be included on the first bill at the new address, and same-day transfer service has an additional fee.
Cancel vs Transfer Fort Worth Water Service: Which One Do You Need?
Choosing the wrong action can cause delays. A renter leaving Fort Worth may need cancellation. A homeowner moving to another Fort Worth house may need transfer. A seller may need cancellation after closing. A landlord may need a gap strategy between tenants.
| Your situation | Usually needed | What to tell Fort Worth Water | Extra caution |
|---|---|---|---|
| Moving out of Fort Worth | Cancel / stop service | Termination date and forwarding address | Do not leave account open after move-out. |
| Moving to another Fort Worth address | Transfer service | Old address, new address, service request dates | Transfer charge may appear on first new bill. |
| Lease ending | Cancel or transfer depending on new address | Lease end/move-out date and final bill address | Match landlord requirements. |
| Selling property | Cancel after closing/possession timing | Final service date and forwarding address | Coordinate with buyer/title company. |
| Landlord between tenants | Depends on owner/tenant account setup | Who should be responsible during vacancy | Avoid accidental water shutoff during repairs. |
Fort Worth Water Final Bill After Move-Out: What to Check
The final bill is the most important document after move-out. It closes the financial side of the account and confirms the amount due through your termination date.
Do not throw away your old login or bill copies until the final balance is paid. If a payment posts late, a forwarding address is wrong, or service was stopped on the wrong date, your records may protect you.
Confirm the final bill stops on the date you requested, not days or weeks later.
Make sure the final bill belongs to the property you moved out of.
Check whether old unpaid amounts carried into the final bill.
Compare final usage with your move-out period, especially if you left before the stop date.
Save receipt, confirmation number or bank/card proof until the account is fully settled.
If no final bill arrives, call and confirm the mailing address on file.
Check MyH2O after your move
Open Fort Worth MyH2O after your termination date and monitor for the final balance.
Compare dates with your confirmation
Make sure the billing dates match the termination request. If service appears to continue after your stop date, call customer service quickly.
Pay using official payment options
Use Fort Worth’s official payment options or MyH2O. Keep proof after payment.
Fort Worth Water Move-Out Timeline: 14 Days Before to Final Payment
A simple timeline prevents most mistakes. You do not need to overcomplicate the process, but you should avoid calling after you already moved and lost access to account paperwork.
| When | What to do | Why it matters | Official / practical action |
|---|---|---|---|
| 14–7 days before move | Review lease, closing date or new address timing | Prevents wrong stop date | Decide cancel vs transfer |
| 5–3 business days before move | Prepare account number, service address and forwarding address | Makes the call faster | Find last bill or MyH2O login |
| At least 1 business day before stop date | Call 817-392-4477 | Official stop-service timing | Request cancellation or transfer |
| Move-out day | Take photos if needed and note water condition | Useful for landlord/property disputes | Keep proof with lease documents |
| After stop date | Check final bill and balance | Avoid missed final bill | Use MyH2O or payment options |
| After final payment | Save receipt and confirmation | Protects against later account confusion | Store PDF or screenshot |
Fort Worth Water Bill Move-Out Checklist for Renters
Renters need to coordinate water cancellation with lease terms. Some landlords want utilities active through the inspection. Others want water stopped when keys are returned. The city cannot know your lease terms, so you need to choose the correct date.
- Check the lease end date and move-out inspection date.
- Ask whether the landlord wants water active during cleaning or inspection.
- Confirm whether your deposit can be affected by utility shutoff timing.
- Call Fort Worth Water with the correct termination date.
- Keep cancellation confirmation and final bill payment proof.
Ask the landlord for utility move-out instructions
Before calling Fort Worth Water, ask whether service should end on move-out day, lease-end day or after final inspection.
Call Fort Worth Water
Call 817-392-4477 and provide the account/address, termination date and forwarding address.
Keep proof for your deposit file
Save cancellation notes, final bill and payment receipt. If a landlord later claims unpaid utilities, you can show proof.
Fort Worth Water Bill Checklist for Home Sellers and Property Closings
Home sellers should not treat water cancellation as a casual moving task. The stop date may need to match closing, possession, buyer move-in, final cleaning, inspection or repairs.
If water is turned off too early, it can affect cleaning, walkthrough, repairs or buyer access. If it is left on too long, you may pay for usage after you no longer own or occupy the property.
Coordinate termination timing with closing and possession terms.
Know whether buyer gets keys at closing or later.
Do not stop water before plumbing, cleaning or inspection tasks if water is needed.
Give your new mailing address for final bill.
Keep confirmation in your closing folder.
Pay remaining balance and save receipt.
How to Pay Your Fort Worth Final Water Bill After Move-Out
After service is stopped, you may still owe a final balance. This can include final usage, old balance, transfer charges if applicable, payment arrangements or late amounts.
Open official payment options
Use Fort Worth’s official water payment options page to choose online, one-time payment, registered account payment or other listed methods.
Use MyH2O if you have account access
Go to Fort Worth MyH2O to review account and billing details if your login remains active.
Call if you lost the bill
If you do not have a billing statement, Fort Worth’s payment guidance says you may call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov to request a callback.
Save your receipt
Keep payment confirmation until the account shows zero balance or you have written confirmation that the final bill is settled.
Using Fort Worth MyH2O During and After a Move
MyH2O is useful during move-out because it can help you review account details, billing information and usage. However, stopping service should still be handled according to Fort Worth’s official customer service instructions.
Review account: check current balance, account number and recent usage so you know what to discuss during the cancellation call.
Watch final bill: log in or contact customer service to confirm the final balance after termination.
Check first new bill: confirm the new address, transfer charge and start date appear correctly.
Spot abnormal use: usage data may help identify a leak before move-out or during a landlord dispute.
Leak or High Water Bill Before Moving Out: What to Do
A leak discovered before move-out can create a painful final bill. Fort Worth has a high water use bill adjustment process with documentation requirements. Do not ignore a leak just because you are leaving the property.
The official leak adjustment page lists documents such as repair receipt or paid invoice, Fort Worth Water account number, property address, high bill date range caused by the leak, repair date and repair description. It also says the application should be submitted within 60 days of repairs being completed.
Repair and document the leak
Keep plumber invoices, paid receipts, repair photos, repair date and a short description of what was fixed.
Open the official adjustment page
Review Fort Worth’s High Water Use Bill Adjustments requirements before submitting anything.
Do not miss the deadline
Fort Worth’s page says the application should be submitted within 60 days of repairs being completed. Keep that date in your calendar.
Coordinate with move-out billing
If the leak affects your final bill, tell customer service when you call. Closing the account and requesting adjustment are related but separate tasks.
Fort Worth Water Bill Payment Plans and Assistance Before or After Move-Out
If your final bill or old balance is too large to pay at once, contact Fort Worth Water before the situation becomes harder. The city’s bill assistance page says Fort Worth is willing to work with customers on payment plans when short-term circumstances affect payment.
Check your current balance
Use MyH2O or contact customer service to confirm current charges, past due balance and final bill amount.
Call before missing payment
Call 817-392-4477 and ask about payment plan options before the account becomes more difficult to resolve.
Read the official assistance page
Open Fort Worth’s Bill Assistance Program page for current guidance.
Keep plan confirmation
If a payment plan is approved, save the installment schedule and payment proof. Fort Worth warns that failure to comply with agreed payment plans can result in disconnection.
Common Fort Worth Water Move-Out Mistakes That Cause Extra Bills
Most move-out problems are preventable. They happen because customers forget to call, choose the wrong date, fail to give a forwarding address, ignore the final bill, or assume the next resident will automatically take over.
The city still needs a termination or transfer request.
No forwarding address can delay final bill delivery.
You may need water for cleaning, repair or final walkthrough.
Old balances can stay unpaid if you stop checking the account.
Transfers within Fort Worth can include a $20 service charge.
Leak adjustment documents may need to be submitted within 60 days of repair.
Official Fort Worth Water Bill Cancel Service, Transfer and Payment Links
Use these official resources for move-out, cancellation, transfer, payment, MyH2O, leak adjustment and customer service location details.
Open, Close or Transfer Account
Official Fort Worth Water page for starting, closing and transferring accounts.
Open Account PagePayment Options
Official Fort Worth Water payment methods and registration information.
Payment OptionsLocation and Hours
Customer service address, call center hours and walk-in assistance details.
Location & HoursLeak Adjustments
High water use bill adjustment requirements and document checklist.
Leak Adjustment InfoFort Worth Water Customer Service Location Map
Fort Worth lists walk-in assistance at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Most move-out services can be handled by phone, but the office can help with account and billing issues during walk-in hours.
Fort Worth Water Customer Service: 100 Fort Worth Trail, 5th Floor
Call center hours are listed as 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays. Walk-in assistance is listed as 8 a.m. to 5 p.m. Monday through Friday.
Fort Worth Water Bill Cancel Service and Move-Out FAQs
How do I cancel Fort Worth water service when moving out?
Call Fort Worth Water Customer Service at 817-392-4477 at least one business day before your requested termination date. Provide the account number or service address, termination date and forwarding address.
Can I stop Fort Worth water service online?
Fort Worth’s official MyH2O guidance says to contact Water Customer Service at 817-392-4477 to terminate or discontinue water service. You can still use MyH2O to monitor billing and payment details.
How much notice is needed to stop Fort Worth water service?
Fort Worth says to call at least one business day before the termination date. Calling earlier is better if the move is close to a weekend, holiday, lease end date or closing.
What information do I need to cancel Fort Worth water?
Prepare the service address or water account number, the termination date for service, your forwarding address including city and ZIP code, and account holder contact information.
How do I transfer Fort Worth water service to another address?
Call 817-392-4477 before your move and provide the old account number or former service address, the new address and the service request dates. Fort Worth lists a $20 transfer service charge on the first bill at the new address.
Will Fort Worth send a final water bill after cancellation?
Yes. Provide a forwarding address so the final billing statement can be sent. Keep checking your account or contact customer service until the final balance is fully paid.
What is the Fort Worth Water customer service number?
The Fort Worth Water customer service phone number is 817-392-4477. The call center is listed as open 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays.
Where is Fort Worth Water customer service located?
Fort Worth Water walk-in assistance is listed at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Walk-in hours are listed as 8 a.m. to 5 p.m. Monday through Friday, excluding city holidays.
What should renters do before canceling Fort Worth water service?
Renters should check the lease, confirm the correct utility stop date with the landlord, call Fort Worth Water with the termination date, provide a forwarding address and keep final bill payment proof for deposit records.
Can I get help if my final Fort Worth water bill is too high?
If the bill is high because of a leak, review the official high water use bill adjustment requirements. If you cannot pay the balance at once, call 817-392-4477 and ask about payment plan options before the account becomes harder to resolve.
Best Way to Close Your Fort Worth Water Bill Without Extra Charges
The safest move-out process is simple: decide whether you need cancellation or transfer, call Fort Worth Water before the service date, provide the exact address and date, give a forwarding address, and save confirmation until the final bill is paid.
Do not rely on your landlord, buyer, roommate or property manager to close the account unless you have written proof. If the water account remains active in your name, you may continue to receive charges after moving out.