Miami-Dade Water Bill Help for Online Pay, Late Notices, Reconnects & Leak Credits
This guide helps Miami-Dade Water and Sewer Department customers pay a bill, create a new online account, request a payment extension, handle a final notice, reconnect service, start or stop service, check a high bill, request a pool credit, or report an emergency.
Each step includes the official Miami-Dade link, phone number, office, or email beside the instruction, so customers can take action without sorting through several county pages first.
Fast answer: Miami-Dade WASD customers can manage water and sewer accounts online, pay with bank account or credit card, request a payment extension, ask for a high-water-bill investigation, request a pool credit, request an underground leak adjustment, and stop, transfer or reconnect service from the account portal.
Late-bill warning: Miami-Dade says bills are typically sent quarterly and become past due if payment is not received within 21 days from the billing date. A 10% late fee is assessed after the 21st day. If payment or an extension is not made by the due date, a final notice is mailed; if payment is not received within 14 days of final notice, service may become eligible for disconnection.
Miami-Dade Water Bill Quick Facts
Miami-Dade Water Bill Action Board
Pick the card that matches your problem. Every step has the official link, phone number or email inside the card.
I need to pay or view my bill
Log in or create a miamidade.gov account to pay, monitor usage, view bill PDFs, view payment history and manage account services.
Manage accountI do not want to pay online
Use the official phone, mail or in-person payment options. Bank phone payment and credit-card phone payment use different numbers.
Payment optionsI need a payment extension
Miami-Dade says extension requests can be made anytime through the Water and Sewer account login.
Request extensionMy service was disconnected
Make the required payment, then call 305-665-7477 as soon as possible so reconnection can be ordered after payment verification.
Reconnect instructionsI need to start water service
Use the Start Service application or call Customer Service. Online start requests may take 2–5 business days to process.
Start serviceI have a leak or wrong read
Use the bill adjustment page for concealed underground/wall leaks, pool credit, vandalism, over/underestimated reading or incorrect meter reading.
Adjustment optionsHow to Pay or Manage a Miami-Dade Water Bill Online
Create or log in to a miamidade.gov account
Everyone must register as a new user for the new water and sewer online account process. Your email address serves as the username.
New account summaryEnroll the water account
After registering, complete the one-time secure enrollment process and keep your Water and Sewer account number nearby.
Enroll water accountChoose payment method
Bank-account payments are listed as free through the self-service account. Credit-card payments may include service fees shown before completion.
Payment method detailsUse account features before a problem grows
Online services include high-water-bill investigation, paperless billing, multiple accounts under one username, payment extension, pool credit, underground leak adjustment, and stop/transfer/reconnect service.
View account servicesPayment Methods: Online, Phone, Mail and In Person
| Payment path | Official detail | Best for | Official action |
|---|---|---|---|
| Online account | Pay bill, view usage, payment history, paperless statements and account details. | Most customers, extensions, adjustments and account management. | Manage account |
| Checking/savings by phone | Call 1-800-565-1800 to pay from checking or savings account. | Customers who prefer bank payment by phone. | Call 1-800-565-1800 |
| Credit card by phone | Call 1-800-510-0880 to pay with Mastercard, Visa, American Express or Discover. The payment page lists a $4.49 convenience fee for credit-card phone payments. | Card customers who cannot use the online account. | Call 1-800-510-0880 |
| Send check, cashier’s check or money order to Miami-Dade Water & Sewer Dept, P.O. Box 26055, Miami, FL 33102-6055. | Non-urgent payments only. | Mail instructions | |
| Full-service centers | Cash, major credit cards, debit cards, checks, cashier’s checks and money orders are accepted at listed full-service centers. | Customers needing in-person help, cash payment or documents. | Customer service locations |
| LeJeune cashier-only office | Cash, check, cashier’s check or money order accepted. Debit and credit cards are not accepted at this cashier-only location. | Customers near LeJeune who are paying with allowed non-card methods. | LeJeune payment info |
Late Bill, Final Notice and Reconnect: What Happens Next
Past due after 21 days
Bills are typically quarterly and considered past due if payment is not received within 21 days from the billing date.
Account rules10% late fee
After the 21st day, Miami-Dade says a 10% late fee is assessed and applied to the account.
Past due account detailsFinal notice timing
If payment or extension is not made by the due date, a final notice is mailed. If payment is not received within 14 days of final notice, service may become eligible for disconnection.
Payment extension option| Situation | What to do | Official detail | Action |
|---|---|---|---|
| Need more time | Request a payment extension before the due date. | Extensions can be requested through the Water and Sewer account login. | Request extension |
| Disconnected for nonpayment | Make the required payment, then call Customer Care immediately. | Once payment is verified, an order is placed to reconnect service. | Reconnect service |
| Call before 7 PM weekday | Call after payment is made and verified. | Miami-Dade says service is reconnected before midnight when the customer calls before 7 PM Monday–Friday. | Call 305-665-7477 |
| Weekend reconnection | Call by 3 PM Saturday or Sunday after making the required payment. | If called by 3 PM on Saturday or Sunday, same-day reconnection is listed; otherwise by 10 AM. | Weekend rule |
| Fixtures not off | Turn faucets and fixtures off before reconnection. | Water service will not be reconnected if there is evidence of water registering at the meter. A $35 reconnection fee applies per required visit. | Reconnection warning |
Call script after a shutoff payment
Start, Stop or Transfer Miami-Dade Water Service
Start service
Use the Self-Service Application to request new service. The start form asks for account holder identity, contact information, service address, owner/tenant status, lease or closing date, and requested start date.
Start service pageAllow processing time
Miami-Dade says to allow 2–5 business days for start-service requests to be processed. Fees, charges and deposits are billed on the first bill.
Start-service formStop service
Only the account holder can request to stop service. Once requested, water service is stopped the next business day between 8 AM and noon.
Stop serviceTransfer within service area
If moving from one Miami-Dade WASD-served property to another, use the account service option to transfer water and sewer service.
Transfer serviceHigh Miami-Dade Water Bill: Check Leaks, Usage and Billing Reads
Miami-Dade says high water bills are usually caused by undetected leaks. But not every high bill qualifies for an adjustment, so check the cause before submitting documents.
Ask for investigation
Account services include a high-water-bill investigation request after logging in or creating a miamidade.gov account.
Request investigationCommon non-hidden causes
- Running toilet.
- Hose, faucet or spigot left on.
- Pool or sprinkler problem.
- Guests, landscaping or construction.
- Water theft or household use change.
Send documents
For credit or adjustment documentation, Miami-Dade lists WASD-CreditRequest@miamidade.gov.
Email credit requestHigh-bill call script
Leak, Pool, Vandalism and Meter Credit Rules
Miami-Dade lists several adjustment categories, but each has limits. Use this table to avoid sending the wrong request.
| Adjustment type | When it may apply | What to prepare | Official action |
|---|---|---|---|
| Underground / concealed leak | High bill caused by a leak concealed underground or behind a wall. | Licensed plumber invoice, proof of repair and usage history. Water and wastewater adjustment rules differ. | Leak adjustment rules |
| Pool sewer credit | Once-a-year pool credit is allowed for a swimming pool that is emptied and refilled. | Account details, refill timing and any requested supporting information. | Pool credit |
| Vandalism adjustment | High bill from vandalism where customer reported the incident to police and WASD can verify repairs. | Police report, completed repairs and required form/documents. | Vandalism adjustment |
| Over or underestimated reading | Bill appears wrong due to estimated reading issue. | Account number, bill copy, current meter read/photo and explanation. | Billing adjustments |
| Incorrect meter reading | Meter reading does not match the bill. | Current meter reading, bill date and account details. | Email documents |
| Administrative hearing | Customer wants formal review after adjustment dispute. | Call Customer Care or email Customer Relations to request an Administrative Hearing form. | Request hearing form |
Paperless Billing, AutoPay and Account Monitoring
Paperless billing
Log in, open Account Home, and choose the paperless billing option. Email notifications are sent when bills are ready.
Enroll in paperlessScheduled automatic payments
Miami-Dade says customers can schedule automatic payments through the self-service account.
AutoPay detailMonitor consumption
The online account lets customers monitor water and sewer consumption, view bill PDFs and review payment history.
Account featuresOutdoor Watering Restrictions in Miami-Dade
Year-round landscape irrigation restrictions apply to public utilities, private wells and surface-water sources such as canals and lakes.
| Address type | Allowed irrigation days | Allowed time | Official action |
|---|---|---|---|
| Odd-numbered addresses ending in 1, 3, 5, 7 or 9 | Wednesday and Saturday | Before 10 AM and after 4 PM. Choose one watering window; do not water twice a day. | Outdoor restrictions |
| Even-numbered addresses ending in 0, 2, 4, 6 or 8 | Thursday and Sunday | Before 10 AM and after 4 PM. Choose one watering window. | Watering schedule |
| High outdoor use | Check restrictions and conservation programs | Outdoor use can increase the water bill and may not qualify for adjustment. | Conservation programs |
Miami-Dade Local Tips That Actually Matter
Before paying
- Compare free bank-account payment with card-service fees.
- Use online or phone payment if the account is near disconnection.
- Request an extension before the due date, not after the shutoff.
- After disconnection payment, call 305-665-7477 immediately.
- Turn all fixtures off before reconnection to avoid failed reconnection.
Before asking for an adjustment
- Repair hidden leaks first.
- Keep licensed plumber invoices.
- Email complete documentation to WASD-CreditRequest@miamidade.gov.
- Do not expect adjustment for running toilets, hoses or spigots.
- Ask for administrative hearing instructions if you dispute the result.
10 Miami-Dade Water Bill Answers at a Glance
| Attribute | Answer | Best action |
|---|---|---|
| Online account | Use a miamidade.gov account to pay, monitor usage, view bills, request extensions and request eligible adjustments. | Manage account |
| Customer Care | 305-665-7477, Monday–Friday, 8 AM–7 PM. | Call Customer Care |
| Emergency line | 305-274-9272, 24-hour call center. | Call emergency line |
| Past due timing | Bills are past due after 21 days from billing date if payment is not received. | View due date |
| Late fee | 10% late fee after the 21st day. | Pay before due date |
| Payment extension | Available through Water and Sewer account login. | Request extension |
| Reconnection | Pay required balance, then call 305-665-7477. A $35 fee is applied for each required reconnection visit. | Reconnect service |
| Start service | Online start-service requests may take 2–5 business days to process. Fees, charges and deposits appear on the first bill. | Start service |
| Adjustment email | Submit adjustment documents to WASD-CreditRequest@miamidade.gov. | Email documents |
| Outdoor watering | Odd addresses water Wednesday/Saturday; even addresses Thursday/Sunday; before 10 AM or after 4 PM. | Check restrictions |
Miami-Dade Water and Sewer Office Map and Visit Plan
Use the Douglas office map when you need customer service, in-person payment, adjustment document help, start-service questions or account support. Miami-Dade notes walk-in services are no longer available at the Overtown office; transactions there require an appointment.
Bring
Water bill, account number, ID, payment method, service address, final notice, plumber invoice, pool refill details, police report or adjustment documents.
Ask before leaving
“Is my account current now, has any extension or reconnect order been placed, and what documents are still missing for my adjustment or service request?”
Know the office type
Full-service centers accept cash, major credit cards, debit cards, checks, cashier’s checks and money orders. The LeJeune cashier-only office does not accept cards.
Official Miami-Dade Water Bill Links
Miami-Dade Water Bill FAQ
How do I pay my Miami-Dade water bill online?
Log in or create a miamidade.gov account from the Miami-Dade Water and Sewer account page. Online account services include bill payment, payment history, water/sewer consumption monitoring, paperless billing, payment extensions and adjustment requests.
What is the Miami-Dade water bill customer service number?
Call the Customer Care Center at 305-665-7477, Monday through Friday, 8 AM to 7 PM. For account registration or enrollment issues, Miami-Dade also lists 305-499-8779.
Can I pay a Miami-Dade water bill by phone?
Yes. Call 1-800-565-1800 to pay using a checking or savings account. Call 1-800-510-0880 to pay by Mastercard, Visa, American Express or Discover; the official payment page lists a $4.49 convenience fee for credit-card phone payment.
Where do I mail a Miami-Dade water bill payment?
Mail a check, cashier’s check or money order to Miami-Dade Water & Sewer Dept, P.O. Box 26055, Miami, FL 33102-6055.
When is a Miami-Dade water bill past due?
Miami-Dade says bills are typically sent quarterly and are considered past due if payment is not received within 21 days from the billing date. After the 21st day, a 10% late fee is assessed.
How do I request a payment extension?
Requests for an extension of time to pay can be made through the Water and Sewer account login. Request the extension before the due date to avoid final notice and disconnection risk.
What should I do if my water service was disconnected?
Make the required payment, then call 305-665-7477 as soon as possible. Once payment is verified, Miami-Dade places a reconnection order. A $35 reconnection fee applies for each visit required to reconnect the service.
Can Miami-Dade adjust a high bill after a leak?
Possibly. Miami-Dade lists adjustments for concealed underground or wall leaks, but not for many visible or preventable issues such as hoses, faucets, toilets, hot water heaters, pool or sprinkler problems, landscaping, guests or construction-related usage changes.
Can I get a pool credit?
Miami-Dade says a once-a-year pool credit is allowed for a swimming pool that is emptied and refilled. Use the Water Bill Adjustments and Credits page or your online account to start the request.
What are Miami-Dade outdoor watering days?
Odd-numbered addresses ending in 1, 3, 5, 7 or 9 may irrigate Wednesday and Saturday. Even-numbered addresses ending in 0, 2, 4, 6 or 8 may irrigate Thursday and Sunday. Water before 10 AM or after 4 PM, and choose one watering window.