Wichita Water Bill Help Center for Payments, Shutoff Risk, Leaks and 2026 Assistance
This guide helps Wichita water customers pay online, register an account, find the customer and account numbers, avoid duplicate payments, handle a delinquent bill, check a high bill, apply for Rate Relief, and follow the city’s permanent outdoor watering schedule.
Every major step includes the official Wichita link, phone number or office path beside the instruction, so readers can finish the task instead of reading a long generic utility article.
Fast answer: Wichita water customers can pay or manage service at link.wichita.gov. Registered accounts can access bills, payment history, water usage, paperless billing, autopay and scheduled payments. A one-time payment is also available, but you need the customer number and account number from the top-right corner of your bill.
Shutoff warning: once a shutoff nonpayment service order is generated, Wichita says the online payment option is disabled. At that point, contact Water Customer Care at 316-265-1300 or visit 455 N. Main, 1st Floor.
Wichita Water Bill Quick Facts
Wichita Water Bill Action Board: Use the Correct Official Step
Pick the card that matches your situation. Each one gives the practical next step and the official place to do it.
I need to pay now
Use link.wichita.gov for payment and account tools. For one-time payment, have the customer and account number from your bill.
Open payment portalI want autopay or paperless billing
Register first, verify your email, then set up paperless billing, autopay or scheduled payments inside the portal.
Online payment FAQMy bill is delinquent
Partial payments are accepted, but unpaid balances by the due date may become delinquent and face late fees or service interruption.
Call 316-265-1300My online pay option disappeared
If a shutoff nonpayment order has been generated, online payment can be disabled. Contact Water Customer Care directly.
Water Customer CareMy bill is unusually high
Check outdoor watering, then test the toilet flapper with food coloring before assuming the meter is wrong.
High bill helpI need help paying
Check Rate Relief, call 2-1-1, and contact Center of Hope at 316-267-0222 for hardship resources.
Assistance detailsHow to Pay a Wichita Water Bill Online
| Payment path | Use it when | Official detail | Official action |
|---|---|---|---|
| Registered portal account | You want full account tools, payment history, water usage, autopay or paperless billing. | Registration gives access to the last 18 months of bills, payment history, usage, autopay and scheduled payments. | Register or log in |
| One-time online payment | You want to pay without registering. | You need the customer and account number from the top-right corner of the bill. | Make one-time payment |
| Online banking | You use your bank’s bill-pay system. | Give your bank the payment number from the bill, located under the customer and account number. | Read payment FAQ |
| In person | You need account help, shutoff help or payment proof. | Visit 455 N. Main, 1st Floor. Office hours are listed Monday–Friday, 8am–5pm. | See map |
| Phone help | You have billing questions or an urgent delinquent account issue. | Call 316-265-1300. Listed phone hours are Monday–Wednesday and Friday 8am–5pm, Thursday 9am–5pm. | Call Customer Care |
Register Your Wichita Water Account Correctly
Find the right numbers
Use the customer and account number in the top-right corner of your bill. Enter all digits, including leading zeros.
See registration FAQVerify your email
After registration, the system sends an email verification link. Check junk mail if it does not arrive.
Go to portalTurn on paperless or autopay
After login, use account tools to set up paperless billing, update autopayment or schedule payments.
Manage accountUse the right help desk
For portal login issues, email UtilitiesSystemHelp@wichita.gov. For billing-account questions, contact Water Customer Care.
Email portal helpPast Due, Late Fees or Shutoff Risk
Check whether you are only late or already in shutoff order status
If only late, pay and confirm posting. If a shutoff nonpayment order exists, online payment can be disabled.
Call 316-265-1300Do not assume partial payment protects service
Wichita says partial payments are accepted, but if the total amount due is not paid by the due date, late fees and possible interruption can apply.
Read delinquent ruleIf portal pay is disabled
Contact Water Customer Care or visit 455 N. Main, 1st Floor. Ask what payment method is required now.
Visit officeNeed hardship help?
Ask about the 2026 Rate Relief program and contact community resources before service interruption.
See assistance optionsPast-due call script
Help Paying a Wichita Water Bill
2026 Rate Relief
The 2026 Rate Relief Water Assistance Program lists a $100 assistance amount and accepts applications from March 15 through December 31, 2026.
Open Rate Relief sectionLIEAP proof required
Applicants must upload proof of 2026 LIEAP approval, such as an approval letter or utility bill showing a 2026 LIEAP credit.
Open Wichita forms portalCommunity help
The city points customers to United Way 2-1-1 and Center of Hope at 316-267-0222 for financial-hardship resources.
United Way 2-1-12026 Wichita Water Rates, Sewer Charges and AWC Basics
Wichita bills are not only a flat number. Residential bills may include a meter service charge, water volume charges, sewer charges and other applicable fees. Average Winter Consumption, or AWC, affects how usage moves through water-rate blocks.
| 2026 item | Useful customer meaning | Official example / figure | Official action |
|---|---|---|---|
| Minimum water service charge | Monthly charge based on meter size, even if little or no water volume passes through. | 5/8, 3/4 and 1-inch residential inside-city examples list $22.08. | Open 2026 water ordinance |
| Water block 1 | Metered consumption through 110% of AWC. | Residential inside city: $3.51 per 1,000 gallons. | View water rates PDF |
| Water block 2 | Consumption between 111% and 310% of AWC, plus fire-service category usage. | Residential inside city: $12.26 per 1,000 gallons. | Check rate table |
| Water block 3 | Consumption above 310% of AWC. | Residential inside city: $17.93 per 1,000 gallons. | Open ordinance |
| Sewer base service charge | Monthly sewer base charge based on water meter size. | 5/8, 3/4 and 1-inch inside-city residential examples list $12.62. | View sewer rates PDF |
High Wichita Water Bill Checklist
Toilet flapper test
- Open the toilet tank lid.
- Add dark food coloring to the tank, not the bowl.
- Wait about 15 minutes.
- If color appears in the bowl, the toilet is leaking.
Outdoor usage check
- Did lawn watering start when weather warmed?
- Did the sprinkler timer run extra days?
- Did watering happen during restricted hours?
- Did a hose or irrigation zone stay on?
Account review
- Register to review water usage.
- Download past bills.
- Compare same-season use.
- Call if the usage does not make sense.
High-bill call script
Permanent Outdoor Watering Schedule and 2026 Rebates
Odd addresses
Addresses ending in 1, 3, 5, 7 or 9 may water on Wednesday, Friday and Sunday.
Check official scheduleEven addresses
Addresses ending in 0, 2, 4, 6 or 8 may water on Tuesday, Thursday and Saturday.
Check official scheduleMonday and daytime rule
No outdoor watering on Mondays. No outdoor irrigation is allowed between 10 a.m. and 6 p.m. any day.
Drought update2026 rebate items
- Dual flush converter kits.
- Hose faucet irrigation controllers.
- Rain barrels and rain sensor shutoffs.
- Smart irrigation controllers.
- Toilet repair kits, toilets, washers, dishwashers, grasses and shrubs.
Rebate deadlines
The 2026 program accepts applications as of February 1, 2026. Devices must be purchased from January 1 through December 31, 2026, and the application must be postmarked no later than 90 days after purchase.
Submit rebate formStart, Stop or Update Wichita Water Service
Moving in or out
Use the portal, select Start/Stop Services, check Start or Stop Service Only, complete the form and submit.
Start/stop serviceUpdate mailing address or phone
Call Water Customer Care, visit 455 N. Main, or complete the online customer request form.
Customer request formNeed bill copies?
Register or log in, then go to Billing and Download PDF to access bill copies online.
Download billNeed live chat?
The FAQ says live chat is available through wichita.gov during listed customer-service hours.
Open Customer CareWhere Wichita Water Comes From and Why Conservation Matters
Cheney Reservoir
Wichita gets part of its drinking water from Cheney Reservoir, then treats and distributes it to customers.
Public water supplyEquus Bed Aquifer
The city also draws from the Equus Bed Aquifer, making groundwater protection and efficient use important.
Managing supplyWater Works and drought planning
Water projects, rebates and watering rules all connect to long-term supply reliability and drought resilience.
Wichita Water WorksWichita Water Customer Care Map and Visit Plan
Use this map for Wichita City Hall, 455 N. Main, Wichita, KS 67202. Water Customer Care office visits are listed at 455 N. Main, 1st Floor.
Bring
Water bill, customer number, account number, payment method, photo ID if needed, shutoff notice, and leak repair proof if applicable.
Ask before leaving
“Is my account current now, and is any payment still pending, delinquent or not posted?”
Best for
Shutoff-order payments, complicated account updates, service start/stop questions, and payment proof.
Official Wichita Water Bill Links Used in This Guide
Wichita Water Bill FAQ
How do I pay my Wichita water bill online?
Go to link.wichita.gov. You can register for full account tools or make a one-time payment with the customer and account number from the top-right corner of your bill.
What is the Wichita Water Customer Care phone number?
Call 316-265-1300. The online payment FAQ lists phone support Monday–Wednesday and Friday from 8am–5pm, and Thursday from 9am–5pm.
Where is the Wichita Water Customer Care office?
Customer Care office visits are listed at 455 N. Main, 1st Floor, Wichita, KS 67202. Office hours are listed Monday–Friday, 8am–5pm.
What numbers do I need to register my Wichita water account?
You need the customer number and account number from the top-right corner of the bill. Enter all numbers, including leading zeros.
Can I make a one-time Wichita water payment without registering?
Yes. The official payment FAQ says one-time payment is available without registration, but you must have your customer and account number.
Will paying online prevent Wichita water service disconnection?
Not always. Once a shutoff nonpayment service order is generated, the online payment option is disabled and you must contact Water Customer Care at 316-265-1300 or visit 455 N. Main, 1st Floor.
What should I do if my Wichita water bill is high?
Check outdoor watering first, then test toilets for hidden flapper leaks using dark food coloring in the tank. If color appears in the bowl after about 15 minutes, the toilet is leaking.
Does Wichita offer water bill assistance in 2026?
Yes. The 2026 Rate Relief Water Assistance Program lists a $100 benefit and accepts applications from March 15 through December 31, 2026, with proof of 2026 LIEAP approval. The city also points customers to United Way 2-1-1 and Center of Hope.
What is Wichita’s permanent outdoor watering schedule?
Odd-numbered addresses may water Wednesday, Friday and Sunday. Even-numbered addresses may water Tuesday, Thursday and Saturday. There is no outdoor watering on Mondays, and no irrigation is allowed between 10am and 6pm.
Where does Wichita drinking water come from?
Wichita gets drinking water from Cheney Reservoir and the Equus Bed Aquifer. Water travels to the treatment plant, is treated, and is distributed to homes, businesses and wholesale customers.