Hillsborough County Water Bill: AutoPay, ACH Bank Pay 2026

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Hillsborough County FL • water bill payment, pay plans, leaks and restrictions

Hillsborough County Water Bill Help for Online Pay, Final Notices, Leaks & Service Moves

This guide helps Hillsborough County Water Resources customers pay a bill, fix online-login issues, avoid payment posting delays, request a pay plan, start or stop service, read a high bill, request a leak adjustment, and check watering rules.

Each step includes the official county link or phone number beside the instruction, so Tampa Bay-area customers can move from the problem to the correct portal, form, call center, kiosk, or office without searching again.

Pay / View Bill Online Official Payment Options Choose My Situation

Fast answer: Hillsborough County Water Resources customers can pay online through the official water bill portal, pay by phone at 813-307-1000, mail a check or money order to P.O. Box 89637, Tampa, FL 33689, use the Brandon Customer Service Center, use county bill-pay kiosks, or pay cash at authorized Florida Amscot locations.

Urgent warning: if you received a two-month bill, final notice, or discontinue notice, the county says to use the 24/7 automated pay-by-phone or online service. If service is interrupted for non-payment, restoration is the next working day after full payment is received.

Official online portal County payment page Pay plans Leak adjustment

Hillsborough County Water Bill Quick Facts

Customer service813-307-1000Water Resources
Online access24/7Except nightly maintenance
Nightly portal down11:25–12:05Eastern time
Mail timing5–10 daysBefore due date
Brandon office332 FalkenburgMon–Fri, 8am–5pm
Amscot cashBy 8 PMPosts 8 AM next business day
New service setup$25Billed to account
Watering rule1 day/weekThrough Oct. 1, 2026

Hillsborough County Water Bill Action Board

Pick the card that matches your situation. Each card includes the official action link or phone number inside the step.

1

I need to pay now

Use the official online water bill portal, especially if you received a two-month bill, final notice, or discontinue notice.

Pay / view bill
2

I need phone payment

Call 813-307-1000. The county lists credit/debit card and ACH one-time withdrawal by phone, available 24/7.

Call 813-307-1000
3

My bank bill pay did not post

Verify Hillsborough County Water Resources is still an active payee, confirm the utility account number, and contact Customer Service if a timely payment was not credited.

Read bank-pay notice
4

I received a final notice

Use online or phone payment. If water is shut off, the county says full balance plus applicable fees must be paid, then reconnection is next working day.

Use urgent payment path
5

I cannot pay the past-due balance

Call 813-307-1000, Monday–Friday, 8am–5pm, to ask about a custom pay plan or assistance resources.

Water Resources Pay Plans
6

I have a high bill after a leak

Repair the leak first, keep proof of repair, and submit the leak adjustment request only after checking the eligibility rules.

Request leak adjustment

How to Pay a Hillsborough County Water Bill Online

1

Open the official portal

The official portal lets customers view account information, make a credit card or ACH withdrawal payment, set up email notifications, sign up for automatic payments, request a payment extension, and update contact details.

Open online portal
2

Use your account number as login ID

The county says the online Login ID is your account number. Use the most current account number from the latest utility bill.

User help guide
3

First-time password

The help guide says the first-time password is the last four digits of the account holder’s Social Security number. Then you create a profile and security questions.

Create / log in
4

Avoid the maintenance window

The portal notes scheduled maintenance daily from 11:25 PM to 12:05 AM Eastern. Payments cannot be made during that window, although account information remains viewable.

Check portal
Login tip: after five unsuccessful password attempts, access can be temporarily locked. The help guide says the temporary lock may clear after 20 minutes, or Customer Service can help reset access.

Payment Methods: Choose Based on Deadline Risk

Method Official detail Best for Official action
Online Credit/debit card, including Visa, MasterCard, Discover and American Express, plus ACH one-time withdrawal; recurring autopay available. Fast payments, account review, AutoPay, payment extension request. Pay online
Phone Call 813-307-1000. Credit/debit card and ACH one-time withdrawal are listed; available 24/7. Urgent payment when you cannot log in online. Call payment line
Mail Send check or money order to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. Non-urgent payments only. Mail instructions
Brandon Customer Service Center 332 N. Falkenburg Rd., Tampa. Monday–Friday, 8am–5pm; lobby kiosk, payment drop box and drive-up kiosk listed. In-person help, drive-through service, document questions, account inquiry. Brandon location
Library kiosks County lists kiosks at Jimmie B. Keel Library, Maureen B. Gauzza Library, and South Shore Library. Customers near those library locations. See kiosk list
Amscot cash payment Authorized Florida Amscot locations accept cash. Payments made by 8 PM post at 8 AM the next business day. Cash customers who are not already at final shutoff risk. Amscot payment rule
Do not pay water restriction violations online or by phone. The county says to use the envelope provided with the citation or pay in person at the Brandon Customer Service Center.

Bank Bill-Pay Issue: What Automatic Bank Users Should Check

Hillsborough County posted a 2026 notice for customers who use a financial institution’s automatic online bill-pay service. This is not the same as paying through the county’s portal.

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Verify the payee

Log in to your bank or credit union and make sure Hillsborough County Water Resources is still listed as an active payee.

Read county notice
🔢

Confirm account number

Check that the water utility account number is entered correctly in the bank bill-pay setup.

Find account number
📞

Payment sent but not credited?

If the payment was submitted on time but was not credited to the water account, call Water Resources Customer Service at 813-307-1000.

Call 813-307-1000
Local tip: If the bank payment was rejected, canceled, delayed, or returned, correct it with the bank first, then use county online or phone payment if a final notice is close.

Final Notice, Shutoff and Reconnection: What to Do Now

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Final notice postcard

The county says final notice postcards are mailed through the U.S. Postal Service.

Final notice process
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Service may be shut off

If payment is not received by the due date, water service may be shut off.

Use online payment
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Next working day restore

To restore service, the full balance plus applicable fees must be paid. The county says reconnection happens the next business day after payment is received.

Call after payment

Call script for final notice

“Hi, I received a Hillsborough County Water Resources final notice. My account number is ____. What full amount must be paid today, which payment method posts fastest, and will service restoration be next working day if the account is already interrupted?”

Pay Plans and Assistance: Before the Account Gets Worse

If you have fallen behind, do not wait for interruption. Hillsborough County says customers should call Water Resources immediately after receiving a past-due notice to discuss a pay plan and possible assistance resources.

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Custom pay plan

Call 813-307-1000, Monday–Friday, 8am–5pm. Customer service can help create a custom plan for past-due balances.

Pay plan page
✅

Stay current

To stay on a pay plan and avoid interruption, customers must pay current monthly charges in full plus the agreed past-due amount.

View balance / pay
🤝

Credit Management Team

For payment assistance, county customer resources list the Credit Management Team at 813-307-1000, extension 43800.

Call 813-307-1000 ext. 43800
Assistance document checklist: current bill, final notice, account number, ID, proof of address, income or hardship documents, and any payment confirmation or bank-bill-pay proof.

Start, Stop or Move Hillsborough County Water Service

1

Do not use the form for urgent start

If you need new service within the next one to two business days, the county says not to use the form; call 813-307-1000 instead.

Call Customer Service
2

Plan the setup charge and deposit

A $25 setup charge is billed when starting a new account or moving service. A deposit is required when starting service but may be waived after credit check.

Start/stop/move rules
3

Use the correct service day

Service starts are Monday–Friday, 8am–5pm. Service stops are Monday–Thursday, 8am–5pm; no stops on Friday, weekends, or the day before a County holiday.

Check availability
4

Submit or visit

You can call, visit the Brandon Support Operations Complex, or submit the online request form. If you do not have a prior account number, the county will call back within two days to finish.

Open service request page
Move-service warning: the account balance must be current before Water Resources can move service to a new address.

High or Low Hillsborough County Water Bill: Read the Bill Before Calling

The county’s bill legend explains where to find the account number, due date, total amount due, 13-month usage graph, service address charges, and remittance slip. Use those parts to narrow the issue.

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Find the account number

The account number is needed when paying online without the remittance slip and when calling Customer Service.

How to read your bill
📊

Use the 13-month graph

The usage graph helps spot seasonal use changes, irrigation issues, leaks, guests, or sudden consumption jumps.

Report bill concern
🧮

Use the water bill calculator

Enter your total potable water gallons for the month. The calculator gives an estimate, but the actual bill may differ.

Open bill calculator
Bill line / clue What it means What to do Official link
Water Consumption Charge Cost of producing and treating water, billed per 1,000 gallons of metered water flow. Compare gallons to prior months and same season. Bill legend
Sewer Usage Charge Cost of treating and disposing of wastewater, billed per 1,000 gallons of metered flow. Ask whether the issue is water consumption or sewer usage. Charge definitions
Usage graph jump A sudden spike may indicate leak, irrigation change, guests, pool fill, or meter read issue. Read the meter, check leak dial, then call 813-307-1000. Report concern
Estimated calculator mismatch Calculator is an estimate and actual bills can differ. Use it as a planning tool, then call Customer Service for account-specific details. Water bill calculator

High-bill call script

“Hi, my Hillsborough County water bill is unusually high. My account number is ____. I read my meter today and the number is ____. Can you help me compare my current usage, 13-month history, leak dial movement, and whether a leak adjustment may apply?”

Leak Adjustment: Eligibility Rules Before You Apply

Do not submit a weak leak request. The county lists specific conditions, proof requirements, and exclusions.

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Repair first

Leaks must be repaired before an adjustment will be considered, and proof of repair is required.

Leak adjustment rules
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Usage threshold

Usage must be at least twice the average consumption during the last year, and usage must return to normal on the monthly read after repairs.

Check eligibility
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60-day response

The county says customers receive written confirmation of adjustment status within 60 days. Until then, the customer remains responsible for billing.

Submit leak form
Not all high usage qualifies: the county says adjustments will not be considered for excessive use due to landscaping, new or replacement sod, garden hose, spigot/faucet leaks, alternative source cross connection, or swimming pool-related repairs.
If you cannot stay current during review: the county says a reasonable pay extension may be offered when the account balance exceeds an average monthly payment. It requires a 30% down payment and current monthly payments while review continues. Call Customer Collection Services at 813-307-1000 ext. 43800.

Watering Days, Restrictions and Citation Payment Warning

Watering restrictions are especially important in unincorporated Hillsborough County. The current official page says one-day-per-week restrictions are in effect through October 1, 2026 unless changed.

House number ends in Allowed watering day Allowed sprinkler/overhead irrigation time Official link
0 or 1 Monday Midnight–4 AM or 8 PM–midnight, once on your day. Watering days
2 or 3 Tuesday Midnight–4 AM or 8 PM–midnight, once on your day. Watering days
4 or 5 Wednesday Midnight–4 AM or 8 PM–midnight, once on your day. Watering days
6 or 7 Thursday Midnight–4 AM or 8 PM–midnight, once on your day. Watering days
8 or 9 Friday Midnight–4 AM or 8 PM–midnight, once on your day. Watering days
Common/mixed/no address Friday Follow the same permitted irrigation time windows. Common-area rule
City boundary warning: residents of Tampa, Plant City and Temple Terrace should follow their city watering restrictions, even if they live inside Hillsborough County.
Citation warning: do not pay water restriction violations online or by phone through the water bill portal. The county says to use the citation envelope or pay in person at Brandon.

Hillsborough County Local Tips That Actually Matter

Before paying

  • Use the most current account number from your newest bill.
  • Avoid the 11:25 PM–12:05 AM portal payment maintenance window.
  • If you use bank bill pay, verify the payee and utility account number after the 2026 processing issue.
  • Use online or phone payment for final notices, not mail.
  • Call 813-307-1000 if a timely bank payment was not credited.

Before calling about a high bill

  • Read the meter numbers left to right.
  • Check if the leak dial moves when all water is off.
  • Compare the 13-month usage graph.
  • Use the county water bill calculator for a rough estimate.
  • Repair leaks before applying for an adjustment.

10 Hillsborough County Water Bill Answers at a Glance

Attribute Answer Best action
Online bill pay Available 24/7 through the official county water bill portal, except the nightly maintenance window. Pay online
Phone payment Call 813-307-1000; credit/debit card and ACH one-time withdrawal are listed. Call payment line
Mail payment P.O. Box 89637, Tampa, FL 33689; send 5–10 days before due date. Confirm mailing rule
In-person help Brandon Customer Service Center, 332 N. Falkenburg Rd., Tampa, Mon–Fri 8am–5pm. Open Brandon location
Amscot cash payment Authorized Florida Amscot payments made by 8 PM post at 8 AM next business day. Payment options
Final notice Full balance plus applicable fees must be paid; reconnection is next working day after payment is received. Pay urgent balance
Pay plan Call 813-307-1000 during business hours to discuss custom pay plans for past-due balances. Pay plan page
Start service $25 setup charge; starts Mon–Fri 8am–5pm; urgent starts within 1–2 business days require phone call. Start service
Leak adjustment Leak must be repaired and documented; usage must meet eligibility rules; written status within 60 days. Leak adjustment
Watering restriction Unincorporated Hillsborough is under one-day-per-week watering restrictions through Oct. 1, 2026 unless changed. Find watering day

Brandon Customer Service Center Map and Visit Plan

Use this location for in-person water bill help, start/stop/transfer service, account updates, bill inquiries, drive-through payment service, and water-related customer support.

Bring

Utility bill, account number, ID, payment method, final notice, proof of bank bill-pay issue, leak repair documents, or service start/stop details.

Ask before leaving

“Is my account current now, when will payment post, and is any deposit review, final notice, pay plan, or adjustment still pending?”

Use the right location

The county says not to mail payments to the listed customer service/kiosk locations. Mail goes to the P.O. Box only.

Hillsborough County Water Bill FAQ

How do I pay my Hillsborough County water bill online?

Use the official Hillsborough County online water bill portal. Your Login ID is your account number, and the portal supports credit/debit card payment, ACH one-time withdrawal, AutoPay, bill viewing and account updates.

What is the Hillsborough County water bill phone number?

Call Water Resources Customer Service at 813-307-1000. The county also lists this number for 24/7 pay-by-phone service using card or ACH one-time withdrawal.

Where do I mail a Hillsborough County water bill payment?

Mail check or money order payments to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. Send payment 5 to 10 days before the due date to allow processing time.

Where can I pay a Hillsborough County water bill in person?

Use the Brandon Customer Service Center at 332 N. Falkenburg Rd., Tampa, Monday through Friday, 8am to 5pm. The county also lists kiosks at selected library locations and authorized Florida Amscot cash payment locations.

Can I pay at Amscot?

Yes. The county says authorized Florida Amscot locations accept cash payments. Payments made by 8 PM post to the account at 8 AM the next business day.

What should I do if I receive a final notice?

Use the 24/7 online or phone payment option instead of mail. If service is interrupted for non-payment, the county says full balance plus applicable fees must be paid, and service is restored the next working day after payment is received.

Can I get a payment plan for a past-due bill?

Yes. Customers who have fallen behind should call 813-307-1000 between 8am and 5pm, Monday through Friday, to ask about custom pay plans for past-due balances.

How do I start, stop or move water service?

Use the official start/stop/move service page, call 813-307-1000, or visit the Brandon Support Operations Complex. If you need new service within the next one to two business days, the county says to call rather than use the online form.

Can I request a leak adjustment?

Possibly. The leak must be repaired first, proof of repair is required, usage must meet the eligibility rules, and certain causes such as landscaping, garden hose, faucet/spigot leaks and swimming-pool repairs are excluded.

What are Hillsborough County watering restrictions in 2026?

Unincorporated Hillsborough County is under one-day-per-week watering restrictions through October 1, 2026 unless the order is changed. Watering days depend on the last digit of the address number, and conventional irrigation is limited to midnight–4 AM or 8 PM–midnight on the assigned day.

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