Hillsborough County Water Bill Help for Online Pay, Final Notices, Leaks & Service Moves
This guide helps Hillsborough County Water Resources customers pay a bill, fix online-login issues, avoid payment posting delays, request a pay plan, start or stop service, read a high bill, request a leak adjustment, and check watering rules.
Each step includes the official county link or phone number beside the instruction, so Tampa Bay-area customers can move from the problem to the correct portal, form, call center, kiosk, or office without searching again.
Fast answer: Hillsborough County Water Resources customers can pay online through the official water bill portal, pay by phone at 813-307-1000, mail a check or money order to P.O. Box 89637, Tampa, FL 33689, use the Brandon Customer Service Center, use county bill-pay kiosks, or pay cash at authorized Florida Amscot locations.
Urgent warning: if you received a two-month bill, final notice, or discontinue notice, the county says to use the 24/7 automated pay-by-phone or online service. If service is interrupted for non-payment, restoration is the next working day after full payment is received.
Hillsborough County Water Bill Quick Facts
Hillsborough County Water Bill Action Board
Pick the card that matches your situation. Each card includes the official action link or phone number inside the step.
I need to pay now
Use the official online water bill portal, especially if you received a two-month bill, final notice, or discontinue notice.
Pay / view billI need phone payment
Call 813-307-1000. The county lists credit/debit card and ACH one-time withdrawal by phone, available 24/7.
Call 813-307-1000My bank bill pay did not post
Verify Hillsborough County Water Resources is still an active payee, confirm the utility account number, and contact Customer Service if a timely payment was not credited.
Read bank-pay noticeI received a final notice
Use online or phone payment. If water is shut off, the county says full balance plus applicable fees must be paid, then reconnection is next working day.
Use urgent payment pathI cannot pay the past-due balance
Call 813-307-1000, Monday–Friday, 8am–5pm, to ask about a custom pay plan or assistance resources.
Water Resources Pay PlansI have a high bill after a leak
Repair the leak first, keep proof of repair, and submit the leak adjustment request only after checking the eligibility rules.
Request leak adjustmentHow to Pay a Hillsborough County Water Bill Online
Open the official portal
The official portal lets customers view account information, make a credit card or ACH withdrawal payment, set up email notifications, sign up for automatic payments, request a payment extension, and update contact details.
Open online portalUse your account number as login ID
The county says the online Login ID is your account number. Use the most current account number from the latest utility bill.
User help guideFirst-time password
The help guide says the first-time password is the last four digits of the account holder’s Social Security number. Then you create a profile and security questions.
Create / log inAvoid the maintenance window
The portal notes scheduled maintenance daily from 11:25 PM to 12:05 AM Eastern. Payments cannot be made during that window, although account information remains viewable.
Check portalPayment Methods: Choose Based on Deadline Risk
| Method | Official detail | Best for | Official action |
|---|---|---|---|
| Online | Credit/debit card, including Visa, MasterCard, Discover and American Express, plus ACH one-time withdrawal; recurring autopay available. | Fast payments, account review, AutoPay, payment extension request. | Pay online |
| Phone | Call 813-307-1000. Credit/debit card and ACH one-time withdrawal are listed; available 24/7. | Urgent payment when you cannot log in online. | Call payment line |
| Send check or money order to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. | Non-urgent payments only. | Mail instructions | |
| Brandon Customer Service Center | 332 N. Falkenburg Rd., Tampa. Monday–Friday, 8am–5pm; lobby kiosk, payment drop box and drive-up kiosk listed. | In-person help, drive-through service, document questions, account inquiry. | Brandon location |
| Library kiosks | County lists kiosks at Jimmie B. Keel Library, Maureen B. Gauzza Library, and South Shore Library. | Customers near those library locations. | See kiosk list |
| Amscot cash payment | Authorized Florida Amscot locations accept cash. Payments made by 8 PM post at 8 AM the next business day. | Cash customers who are not already at final shutoff risk. | Amscot payment rule |
Bank Bill-Pay Issue: What Automatic Bank Users Should Check
Hillsborough County posted a 2026 notice for customers who use a financial institution’s automatic online bill-pay service. This is not the same as paying through the county’s portal.
Verify the payee
Log in to your bank or credit union and make sure Hillsborough County Water Resources is still listed as an active payee.
Read county noticeConfirm account number
Check that the water utility account number is entered correctly in the bank bill-pay setup.
Find account numberPayment sent but not credited?
If the payment was submitted on time but was not credited to the water account, call Water Resources Customer Service at 813-307-1000.
Call 813-307-1000Final Notice, Shutoff and Reconnection: What to Do Now
Final notice postcard
The county says final notice postcards are mailed through the U.S. Postal Service.
Final notice processService may be shut off
If payment is not received by the due date, water service may be shut off.
Use online paymentNext working day restore
To restore service, the full balance plus applicable fees must be paid. The county says reconnection happens the next business day after payment is received.
Call after paymentCall script for final notice
Pay Plans and Assistance: Before the Account Gets Worse
If you have fallen behind, do not wait for interruption. Hillsborough County says customers should call Water Resources immediately after receiving a past-due notice to discuss a pay plan and possible assistance resources.
Custom pay plan
Call 813-307-1000, Monday–Friday, 8am–5pm. Customer service can help create a custom plan for past-due balances.
Pay plan pageStay current
To stay on a pay plan and avoid interruption, customers must pay current monthly charges in full plus the agreed past-due amount.
View balance / payCredit Management Team
For payment assistance, county customer resources list the Credit Management Team at 813-307-1000, extension 43800.
Call 813-307-1000 ext. 43800Start, Stop or Move Hillsborough County Water Service
Do not use the form for urgent start
If you need new service within the next one to two business days, the county says not to use the form; call 813-307-1000 instead.
Call Customer ServicePlan the setup charge and deposit
A $25 setup charge is billed when starting a new account or moving service. A deposit is required when starting service but may be waived after credit check.
Start/stop/move rulesUse the correct service day
Service starts are Monday–Friday, 8am–5pm. Service stops are Monday–Thursday, 8am–5pm; no stops on Friday, weekends, or the day before a County holiday.
Check availabilitySubmit or visit
You can call, visit the Brandon Support Operations Complex, or submit the online request form. If you do not have a prior account number, the county will call back within two days to finish.
Open service request pageHigh or Low Hillsborough County Water Bill: Read the Bill Before Calling
The county’s bill legend explains where to find the account number, due date, total amount due, 13-month usage graph, service address charges, and remittance slip. Use those parts to narrow the issue.
Find the account number
The account number is needed when paying online without the remittance slip and when calling Customer Service.
How to read your billUse the 13-month graph
The usage graph helps spot seasonal use changes, irrigation issues, leaks, guests, or sudden consumption jumps.
Report bill concernUse the water bill calculator
Enter your total potable water gallons for the month. The calculator gives an estimate, but the actual bill may differ.
Open bill calculator| Bill line / clue | What it means | What to do | Official link |
|---|---|---|---|
| Water Consumption Charge | Cost of producing and treating water, billed per 1,000 gallons of metered water flow. | Compare gallons to prior months and same season. | Bill legend |
| Sewer Usage Charge | Cost of treating and disposing of wastewater, billed per 1,000 gallons of metered flow. | Ask whether the issue is water consumption or sewer usage. | Charge definitions |
| Usage graph jump | A sudden spike may indicate leak, irrigation change, guests, pool fill, or meter read issue. | Read the meter, check leak dial, then call 813-307-1000. | Report concern |
| Estimated calculator mismatch | Calculator is an estimate and actual bills can differ. | Use it as a planning tool, then call Customer Service for account-specific details. | Water bill calculator |
High-bill call script
Leak Adjustment: Eligibility Rules Before You Apply
Do not submit a weak leak request. The county lists specific conditions, proof requirements, and exclusions.
Repair first
Leaks must be repaired before an adjustment will be considered, and proof of repair is required.
Leak adjustment rulesUsage threshold
Usage must be at least twice the average consumption during the last year, and usage must return to normal on the monthly read after repairs.
Check eligibility60-day response
The county says customers receive written confirmation of adjustment status within 60 days. Until then, the customer remains responsible for billing.
Submit leak formWatering Days, Restrictions and Citation Payment Warning
Watering restrictions are especially important in unincorporated Hillsborough County. The current official page says one-day-per-week restrictions are in effect through October 1, 2026 unless changed.
| House number ends in | Allowed watering day | Allowed sprinkler/overhead irrigation time | Official link |
|---|---|---|---|
| 0 or 1 | Monday | Midnight–4 AM or 8 PM–midnight, once on your day. | Watering days |
| 2 or 3 | Tuesday | Midnight–4 AM or 8 PM–midnight, once on your day. | Watering days |
| 4 or 5 | Wednesday | Midnight–4 AM or 8 PM–midnight, once on your day. | Watering days |
| 6 or 7 | Thursday | Midnight–4 AM or 8 PM–midnight, once on your day. | Watering days |
| 8 or 9 | Friday | Midnight–4 AM or 8 PM–midnight, once on your day. | Watering days |
| Common/mixed/no address | Friday | Follow the same permitted irrigation time windows. | Common-area rule |
Hillsborough County Local Tips That Actually Matter
Before paying
- Use the most current account number from your newest bill.
- Avoid the 11:25 PM–12:05 AM portal payment maintenance window.
- If you use bank bill pay, verify the payee and utility account number after the 2026 processing issue.
- Use online or phone payment for final notices, not mail.
- Call 813-307-1000 if a timely bank payment was not credited.
Before calling about a high bill
- Read the meter numbers left to right.
- Check if the leak dial moves when all water is off.
- Compare the 13-month usage graph.
- Use the county water bill calculator for a rough estimate.
- Repair leaks before applying for an adjustment.
10 Hillsborough County Water Bill Answers at a Glance
| Attribute | Answer | Best action |
|---|---|---|
| Online bill pay | Available 24/7 through the official county water bill portal, except the nightly maintenance window. | Pay online |
| Phone payment | Call 813-307-1000; credit/debit card and ACH one-time withdrawal are listed. | Call payment line |
| Mail payment | P.O. Box 89637, Tampa, FL 33689; send 5–10 days before due date. | Confirm mailing rule |
| In-person help | Brandon Customer Service Center, 332 N. Falkenburg Rd., Tampa, Mon–Fri 8am–5pm. | Open Brandon location |
| Amscot cash payment | Authorized Florida Amscot payments made by 8 PM post at 8 AM next business day. | Payment options |
| Final notice | Full balance plus applicable fees must be paid; reconnection is next working day after payment is received. | Pay urgent balance |
| Pay plan | Call 813-307-1000 during business hours to discuss custom pay plans for past-due balances. | Pay plan page |
| Start service | $25 setup charge; starts Mon–Fri 8am–5pm; urgent starts within 1–2 business days require phone call. | Start service |
| Leak adjustment | Leak must be repaired and documented; usage must meet eligibility rules; written status within 60 days. | Leak adjustment |
| Watering restriction | Unincorporated Hillsborough is under one-day-per-week watering restrictions through Oct. 1, 2026 unless changed. | Find watering day |
Brandon Customer Service Center Map and Visit Plan
Use this location for in-person water bill help, start/stop/transfer service, account updates, bill inquiries, drive-through payment service, and water-related customer support.
Bring
Utility bill, account number, ID, payment method, final notice, proof of bank bill-pay issue, leak repair documents, or service start/stop details.
Ask before leaving
“Is my account current now, when will payment post, and is any deposit review, final notice, pay plan, or adjustment still pending?”
Use the right location
The county says not to mail payments to the listed customer service/kiosk locations. Mail goes to the P.O. Box only.
Official Hillsborough County Water Bill Links
Hillsborough County Water Bill FAQ
How do I pay my Hillsborough County water bill online?
Use the official Hillsborough County online water bill portal. Your Login ID is your account number, and the portal supports credit/debit card payment, ACH one-time withdrawal, AutoPay, bill viewing and account updates.
What is the Hillsborough County water bill phone number?
Call Water Resources Customer Service at 813-307-1000. The county also lists this number for 24/7 pay-by-phone service using card or ACH one-time withdrawal.
Where do I mail a Hillsborough County water bill payment?
Mail check or money order payments to Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. Send payment 5 to 10 days before the due date to allow processing time.
Where can I pay a Hillsborough County water bill in person?
Use the Brandon Customer Service Center at 332 N. Falkenburg Rd., Tampa, Monday through Friday, 8am to 5pm. The county also lists kiosks at selected library locations and authorized Florida Amscot cash payment locations.
Can I pay at Amscot?
Yes. The county says authorized Florida Amscot locations accept cash payments. Payments made by 8 PM post to the account at 8 AM the next business day.
What should I do if I receive a final notice?
Use the 24/7 online or phone payment option instead of mail. If service is interrupted for non-payment, the county says full balance plus applicable fees must be paid, and service is restored the next working day after payment is received.
Can I get a payment plan for a past-due bill?
Yes. Customers who have fallen behind should call 813-307-1000 between 8am and 5pm, Monday through Friday, to ask about custom pay plans for past-due balances.
How do I start, stop or move water service?
Use the official start/stop/move service page, call 813-307-1000, or visit the Brandon Support Operations Complex. If you need new service within the next one to two business days, the county says to call rather than use the online form.
Can I request a leak adjustment?
Possibly. The leak must be repaired first, proof of repair is required, usage must meet the eligibility rules, and certain causes such as landscaping, garden hose, faucet/spigot leaks and swimming-pool repairs are excluded.
What are Hillsborough County watering restrictions in 2026?
Unincorporated Hillsborough County is under one-day-per-week watering restrictions through October 1, 2026 unless the order is changed. Watering days depend on the last digit of the address number, and conventional irrigation is limited to midnight–4 AM or 8 PM–midnight on the assigned day.