Tempe Utility Bill Help Center for Payments, Service Changes and High Water Use
This guide helps City of Tempe customers pay a municipal utility bill, start or stop water/sewer/solid-waste service, set up SurePay, understand water and wastewater rates, avoid delinquency fees, and use WaterSmart to catch leaks or high usage.
Use the action cards first. Each card includes the official City link, phone number, address, deposit rule or emergency number beside the step.
Fast answer: City of Tempe utility bills for water, sewer and solid waste can be paid online anytime, by phone at 480-350-8361, by mail, by drop box, or through automatic checking-account withdrawal called SurePay. Tempe says there is no charge for credit card payments.
Start/stop warning: service changes cannot be requested online. Call Customer Services at 480-350-8361; Tempe requires at least 24 hours advance notice to start or transfer service and at least one business day to stop service.
10 Tempe Water Bill Attributes Searchers Need First
Tempe Utility Bill Action Board: Click the Right Official Path
Choose the task first. Each card gives the official action and the mistake to avoid.
I need to pay now
Use the official online payment portal or call Customer Services. Keep the confirmation number if your account is close to a deadline.
Pay onlineI want automatic payments
Use SurePay to pay the monthly utility statement through automatic checking-account withdrawal.
SurePay detailsI need new service at a rental
Email a copy of the lease to customerservices@tempe.gov before signing up, then call 480-350-8361 to pay the deposit.
Email leaseI need to transfer or stop service
Call Customer Services. Service changes are not handled online and require advance notice.
Call 480-350-8361I received a suspension notice
Call immediately to pay or make an arrangement. Tempe says service discontinues when payment is 50 days past due.
Read late rulesI have a leak, outage or main break
For water outages or main breaks, call the 24/7 customer support line at 480-350-2837.
Call 480-350-2837How to Pay a City of Tempe Water / Utility Bill
| Payment method | Official detail | Best for | Official action |
|---|---|---|---|
| Online payment | Tempe says customers can pay online anytime and there is no charge for credit card payments. | Fast payment, 24/7 use, urgent payment with receipt. | Pay online |
| Phone payment | Call 480-350-8361 to make a credit card payment over the phone. Visa, MasterCard, American Express and Discover credit/debit cards are accepted. | Customers who cannot log in or need help while paying. | Call 480-350-8361 |
| Include the bottom portion of your bill and mail to City of Tempe – Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166. | Non-urgent check payment with enough mailing time. | Mailing details | |
| Drop box | Drop boxes are listed at Pyle Adult Recreation Center, 655 E. Southern Avenue, and 5440 S. McClintock Dr. | After-hours check/money-order style payment when posting delay is acceptable. | Drop box locations |
| Customer Services office | Customer Services is at 20 E. Sixth St., First Floor, open 7am–5pm, Monday–Friday except city holidays. | Deposit, service changes, payment help, account questions. | See office map |
SurePay Automatic Withdrawal: Best for Avoiding Missed Due Dates
What SurePay does
SurePay lets City of Tempe customers pay the monthly utility statement through automatic checking-account withdrawal.
SurePay instructionsHow to apply
Complete the SurePay application and mail it with a voided check to City of Tempe Customer Services Division, P.O. Box 5002, Tempe, AZ 85280-5002.
Application infoBefore relying on it
Keep paying normally until Customer Services confirms automatic withdrawal is active on the account.
Confirm with Customer ServicesStart, Transfer or Stop Tempe Water, Sewer and Solid Waste Service
Tempe says start/stop/transfer service changes are handled by phone, not online. Call 480-350-8361.
| Customer type | Required / official detail | Deposit or fee | Official action |
|---|---|---|---|
| Renter | Email a copy of the lease to customerservices@tempe.gov before signing up. Call Customer Services to pay the deposit. | $150 refundable deposit; $30 plus tax administrative turn-on fee. | Email lease |
| Homeowner | Call with property address, mailing address, phone, account holder name and title company / escrow number if applicable. | No deposit if title company and escrow number are provided; $150 refundable deposit may apply if prior delinquent history exists. $30 plus tax turn-on fee. | Call 480-350-8361 |
| Commercial customer | Call Customer Services and email required documents to customerservices@tempe.gov. | Commercial customers with title company may not be charged a deposit; others pay $300 or double average bill, whichever is higher. | Start/stop service page |
| Stop service | Call at least one business day before the requested close date and provide forwarding address for the final bill. | No fee to terminate service. Customer remains responsible until termination is requested. | Schedule disconnection |
Late Tempe Utility Bill, Service Suspension Notice and Reconnection Fee
One day after due date
A 1% delinquency fee is assessed on amounts past due one day after the due date.
Other Fees36 days past due
A $15 plus tax delinquency fee is assessed on any past-due balance 36 days after the due date, and a Service Suspension Notice is mailed.
Suspension notice50 days past due
Tempe says service will discontinue when payment is 50 days past due.
Call before interruptionReconnection
If service was discontinued, the utility account may be reinstated the next business day after payment. A $30 reconnection fee applies; additional fees may apply.
Reinstatement feePast-due call script
Call 480-350-8361 as soon as possible if your account is not current.
Current Tempe Water, Wastewater and Stormwater Rate Checks
Tempe bills municipal utility services monthly. The rates below are quick residential examples from the City’s current utility rate page.
| Bill part | Current official example | Why it matters | Official action |
|---|---|---|---|
| Water fixed monthly service charge | 5/8-inch meter: $13.43. Most single-family residential customers have 5/8-inch meter service. | Fixed charge applies even before gallon usage. | Water rates |
| Single-family water Tier 1 | 0–8,000 gallons: $3.51 per 1,000 gallons. | Normal indoor usage may stay in Tier 1. | Tier table |
| Single-family water Tier 2 | 8,001–16,000 gallons: $5.74 per 1,000 gallons. | Outdoor watering can push usage into this tier. | Tier table |
| Single-family water Tier 3 / Tier 4 | 16,001–36,000 gallons: $7.35; 36,001+ gallons: $8.75 per 1,000 gallons. | Leaks and irrigation can become expensive quickly. | Higher tiers |
| Wastewater fixed monthly service charge | 5/8-inch meter: $11.94. | Sewer/wastewater fixed charge can appear even with low water use. | Wastewater rates |
| Residential wastewater usage | Single-family residential rate: $2.72 per 1,000 gallons. | Tempe calculates residential wastewater at 80% of January–March winter-average water use, capped at 12,000 gallons. | Wastewater calculation |
| Stormwater/environmental fee | $3.00 per month per account. | This is separate from drinking-water gallons. | Stormwater fee |
Quick Tempe Water + Wastewater Estimate
This simple tool uses Tempe’s listed single-family residential water tiers, 5/8-inch fixed charges, the $3 stormwater/environmental fee, and a simplified wastewater estimate. It is not the official bill calculator.
Tempe wastewater billing uses a winter-average method for single-family residential customers. Enter your own wastewater billable estimate from the bill for closer planning.
High Tempe Water Bill? Use WaterSmart and Check Leaks First
Use WaterSmart
The WaterSmart Customer Portal is free for Tempe water customers and lets users monitor hourly/daily usage and sign up for leak and high-use alerts.
Open WaterSmartInside leak checklist
- Running toilet or bad flapper.
- Faucet or shower drip.
- Water heater leak.
- Softener, ice-maker, washer or dishwasher line leak.
- Continuous overnight usage in WaterSmart.
Outdoor-use checklist
- Irrigation schedule changed.
- Broken drip line or sprinkler head.
- Hose left running.
- Pool auto-fill leak.
- Watering during extreme heat or overseeding season.
Water Outage, Main Break, Water Waste or Hydrant / Irrigation Leak
Emergency outage or main break
For water outages or main breaks, call the 24/7 customer support line at 480-350-2837.
Call 480-350-2837Non-emergency city help
For non-emergency city issues, call Tempe 311 at 480-350-4311 between 7am and 5pm, Monday through Friday.
Call Tempe 311Water waste or hydrant leak
Use the City water page or report-a-problem path for water waste, fire hydrant or irrigation leaks.
Water quick actionsPayment Help: Tempe Resource Navigators and Payment Arrangements
Call before shutoff
Tempe says customers who need help keeping the account current should call 480-350-8361 immediately so representatives can try to arrange a payment plan.
Call Customer ServicesResource navigators
Tempe’s resource navigators can help with needs such as rental and utility assistance, childcare, food/hygiene items and state applications such as SNAP.
Email resources@tempe.govAssistance call script
How to Read the Tempe Utility Bill Before You Dispute It
Monthly services
Tempe says municipal utility services for water, sewer and solid waste are billed monthly to residential and commercial customers.
How to read billAccount number
Keep the Municipal Utility Bill Account Number and mailing ZIP code ready when creating an account in the online system.
Create account guidanceDue date and billing messages
Read the due date, current charges, past-due balance, billing messages and service-contact information before making a partial payment.
Bill sectionsTempe Customer Services Office Map and Visit Plan
Use this map for City of Tempe Customer Services at 20 E. Sixth St., First Floor, near the northeast corner of Mill Avenue and Sixth Street, just west of City Hall. Hours are 7am–5pm, Monday–Friday, except city holidays.
Bring
Utility bill, account number, mailing ZIP, payment method, photo ID, lease or title/escrow details, shutoff notice, payment confirmation, and forwarding address if stopping service.
Ask
“Is my account current, is a Service Suspension Notice pending, and which payment method will post fastest today?”
Use the right contact
Billing/service changes: 480-350-8361. Water outage/main break: 480-350-2837. Tempe 311 non-emergency: 480-350-4311.
Official Tempe Utility Links Used in This Guide
Tempe Water Bill FAQ
How do I pay my City of Tempe water bill online?
Use the official Tempe online payment portal from the City’s Customer Services or Payment Options page. Tempe says customers can pay online anytime and there is no charge for credit card payments.
What phone number do I call to pay a Tempe utility bill?
Call Customer Services at 480-350-8361. You can make a credit card payment over the phone and ask account or billing questions.
Where do I mail a Tempe utility bill payment?
Mail the payment with the bottom portion of your bill to City of Tempe – Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166.
Where is Tempe Customer Services located?
Customer Services is at 20 E. Sixth St., First Floor, near Mill Avenue and Sixth Street, just west of City Hall. Hours are 7am to 5pm, Monday through Friday, except city holidays.
How do I start, stop or transfer Tempe water service?
Call Customer Services at 480-350-8361. Service changes cannot be requested online. Tempe requires advance notice to start, transfer or stop service.
How much is the Tempe renter deposit for utility service?
Residential renters must pay a $150 refundable deposit when starting service. A $30 plus tax administrative turn-on fee also applies to establish the account.
What happens if my Tempe utility bill is late?
A 1% delinquency fee is assessed one day after the due date. At 36 days past due, a $15 plus tax delinquency fee is assessed and a Service Suspension Notice is mailed. Service discontinues when payment is 50 days past due.
How much is the Tempe reconnection fee?
If service has been discontinued due to delinquency or returned checks, the account may be reinstated the next business day after payment. A $30 reconnection fee applies, and additional fees may apply.
What should I do if my Tempe water bill is high?
Use the WaterSmart Customer Portal to monitor hourly and daily water use and sign up for leak and high-use alerts. Check toilets, faucets, irrigation, pool auto-fill, softeners, hoses and outdoor watering schedules.
Who do I call for a Tempe water outage or main break?
Call the 24/7 customer support line at 480-350-2837 for a water outage or main break. For non-emergency city issues, call Tempe 311 at 480-350-4311 during posted weekday hours.