Waxahachie Utility Billing Help for Quick Pay, Cutoff Dates and Service Starts
Use this guide if you need to pay a City of Waxahachie water bill, use Quick Pay, register for multi-account/e-Billing access, start water/wastewater/solid-waste service, disconnect service, understand a high bill, avoid card-fee surprises, or restore service after a cutoff notice.
Waxahachie’s utility bill can include water, wastewater, garbage, sales tax, previous balance, payment activity and cutoff/penalty warnings. The sections below separate payment steps, billing cycles, rates, fee traps and emergency contact paths into fast action blocks.
Fast answer: To pay a Waxahachie water bill, use the official Municipal Online Payments Quick Pay page if you only need to pay, or sign in/register if you want account details, e-Billing, multi-account management or AutoPay. Quick Pay requires your account number with all dashes, for example 1-001-10101-001.
Cutoff warning: if you are scheduled for disconnection or already disconnected, Waxahachie’s portal says to contact Utility Billing after paying the full past-due balance and all fees so service can be restored the same day. Online future payments and AutoPay do not protect you from late fees or cutoff fees if the bill is not paid by the due/disconnect date.
Waxahachie Water Bill Quick Facts
Waxahachie Water Bill Action Board: Click the Right Official Step
Use this section when you need a direct action. Each step includes the official link, phone number or local fee warning beside it.
I just need to pay
Use Quick Pay. You need the account number exactly as shown on your bill, including all dashes.
Open Quick PayI need account details or e-Billing
Sign in or register to view details, manage single or multiple accounts, use multi-bill pay and manage e-Billing.
Sign in / registerI am near cutoff or already disconnected
Pay full past-due balance and fees, then call Utility Billing so same-day restoration can be handled.
Call Utility BillingI need new service today
Waxahachie offers same-day service when all items are received by 3 p.m. If it is before 3 p.m., call after submitting.
Start service stepsI need to disconnect service
Submit a disconnect form/request. If Utility Billing does not receive it, you remain responsible for service.
Disconnect rulesI have an after-hours problem
For after hours, holidays and weekends, the utility portal lists 469-309-4400, the Police non-emergency number.
Call 469-309-4400How to Pay a Waxahachie Water Bill Online
The official payment system is the Waxahachie Municipal Online Payments utility billing portal. Use Quick Pay for a one-time bill payment or a registered account for deeper account tools.
Open the official utility billing portal
Use the City’s Municipal Online Payments page and select Utility Billing, not Municipal Court.
Official payment websiteChoose Quick Pay or Sign In
Quick Pay needs only the account number. Sign in if you want to view details, manage multiple accounts, e-Billing or AutoPay.
Quick PayEnter account number with dashes
The Quick Pay page says to include all dashes in the account number, such as 1-001-10101-001.
Find account numberSave payment proof
Keep the confirmation number and screenshot. If scheduled for disconnection, call 469-309-4170 after payment.
Confirm restorationPayment Warnings: Card Fee, AmEx, Apple Pay and AutoPay
| Payment issue | Official Waxahachie detail | What to do |
|---|---|---|
| Card processing fee | Effective November 1, 2025, Waxahachie lists a 3.95% card processing fee. | Use e-check online, check in person/mail, or cash in person if trying to avoid the card fee. |
| American Express | Effective November 1, 2025, AmEx is no longer accepted. | Use Visa, MasterCard, Discover, e-check, checking account, check or cash route. |
| Apple Pay | The payment portal says Apple Pay is not accepted. | Use card or checking account information. |
| Google Pay | The general online payment page says not to use Apple Pay or Google Pay. | Use the listed accepted methods instead. |
| AutoPay does not stop late/cutoff fees | Scheduling future payments or setting up AutoPay online does not exempt the account from late fees or cutoff fees. | If the bill is due or near cutoff, pay now and confirm status. |
| Manual payment and scheduled payment | Making a payment does not cancel a scheduled payment. | Cancel the scheduled payment manually if you do not want a duplicate draft. |
| Expired card | The portal warns customers to check card expiration dates to avoid late fees. | Update card before the due date or use e-check/check/cash. |
Waxahachie Billing Cycles and Due Dates
Waxahachie’s Utility Billing page lists three cycles. The bill itself is still the source of truth for your exact due date and disconnect date.
| Cycle | Billing timing | Due timing | Practical reminder |
|---|---|---|---|
| Cycle 1 | Billed every last Friday. | Due every second Friday. | Do not wait until Friday night if paying online for a cutoff-sensitive bill. |
| Cycle 2 | Billed every second Friday. | Due every fourth Friday. | Set a reminder before the fourth Friday to avoid penalty/cutoff chain. |
| Cycle 3 | Billed every last Friday. | Due every third Friday. | Check the bill’s disconnect date, not just the due date. |
Late Fee, Cutoff Fee and Reconnection Rules
Waxahachie’s ordinance and payment portal both make the same practical point: if the account is late, pay the full amount and confirm with Utility Billing.
Late fee
Payment is due 14 days after the billing date. An account with a balance due after that date is assessed a $10 penalty.
Disconnection threshold
An account with a balance due greater than $146, 21 days after billing date, is subject to disconnection.
Cutoff fee
The past-due amount plus applicable fees, including a $47 cutoff fee, must be paid before service is reconnected.
| Fee / issue | Official amount | Why it matters |
|---|---|---|
| Return reconnection trip | $47 each during working hours. | If water is restored and meter shows usage that risks water damage, service may be turned back off and another trip can cost extra. |
| Returned check/payment | $40. | A returned payment is considered not received and service can be subject to disconnection. |
| Disputed card transaction | $15. | Chargebacks can create extra account problems. |
| Reread meter | $21. | Relevant if you request a reread and the fee applies. |
| After-hours connection | $84. | Ask Utility Billing whether after-hours restoration applies before assuming same-day service. |
| Cut lock / tampering | $173. | Never remove a lock or tamper with city equipment. |
Cutoff / disconnected-service call script
Start or Disconnect Waxahachie Utility Service
The City says the Utility Billing Department helps with water, wastewater, and solid waste/recycling collection. Same-day timing depends on complete documents and payment before 3 p.m.
| Task | Official rule | What to prepare | Action |
|---|---|---|---|
| Start service in person | Visit Utility Billing at 412 S. Rogers St., Suite 110. | Proof of purchase or lease, driver’s licenses for those listed, application and deposit. | Start/disconnect page |
| Start service online | Use Start New Services in Municipal Online Payments, create/login, complete application, upload documents and pay deposit. | Account login, documents, payment method and service address. | Utility portal |
| Same-day service | Same-day service is offered when all items are received by 3 p.m.; after 3 p.m. is processed next business day. | If before 3 p.m. and urgent, call 469-309-4170 after submitting. | Call Utility Billing |
| Disconnect service | A disconnect form/request is required. If Utility Billing does not receive it, you remain responsible for service. | Account number, service address, final date and forwarding contact. | Disconnect rules |
| Possible higher deposit | The online start instructions say you may be subject to a higher deposit and any past-due balances. | Ask before assuming the base residential deposit is the only amount due. | Confirm deposit |
Deposits and Common Waxahachie Utility Fees
| Deposit / fee | Official amount | What it means |
|---|---|---|
| Regular residential deposit | $100. | Required for regular residential service, subject to payment-history adjustments. |
| Residential new construction deposit | $173. | Required for each new construction residential account. |
| Apartment / commercial / industrial up to 1-inch meter | $270. | Deposits generally vary by meter size. |
| 1½-inch meter deposit | $406. | Example larger-meter deposit. |
| 2-inch meter deposit | $675. | Ask Utility Billing if your account is not normal residential. |
| 3-inch meter deposit | $1,348. | Commercial/industrial deposits can be much higher. |
| New account fee | $21. | Assessed to each new account. |
| Solid waste fee | $12.80, excluding sales tax. | May appear on the utility bill along with garbage/sales tax lines. |
Waxahachie Water and Wastewater Rates
Waxahachie bills water and wastewater using tiered usage. A high outdoor-use month can push water into higher tiers, and wastewater can add its own charge based on usage.
| Bill line | Official rate | What it means |
|---|---|---|
| Residential water 0–1,500 gallons | $22.39 flat rate. | Minimum/flat water amount before added tier use. |
| 1,501–10,000 gallons | $5.90 per 1,000 gallons. | Normal extra-use block. |
| 10,001–20,000 gallons | $6.84 per 1,000 gallons. | Higher usage begins costing more per thousand gallons. |
| 20,001–30,000 gallons | $7.74 per 1,000 gallons. | Outdoor watering/leaks can push into this block. |
| 30,001–40,000 gallons | $8.58 per 1,000 gallons. | Check irrigation timer and leaks immediately. |
| 40,001 gallons and above | $9.72 per 1,000 gallons. | Highest listed residential tier. |
| Wastewater first 1,500 gallons | $29.67 flat rate. | Base sewer/wastewater charge. |
| Wastewater over 1,500 to 11,000 gallons | $5.23 per 1,000 gallons. | Additional sewer/wastewater usage charge. |
| Wastewater over 11,000 gallons | Maximum billing per dwelling: $79.37. | Useful when reviewing very high usage months. |
Understand Your Waxahachie Water Bill Fields
The City’s “Understanding Your Water Bill” page explains the bill fields customers need for online payment, Eye On Water setup and high-bill checks.
Account and service identity
- Account number: needed for online and Eye On Water account setup.
- Account name: primary account holder.
- Service address: where the account is serviced.
- Meter number: identifies the specific meter.
Dates that matter
- Bill date: when bill is mailed/generated.
- Due date: pay by this date to avoid penalty.
- Disconnect date: pay by this date to avoid disconnection.
- Read dates: billing period for meter readings.
Charges to separate
- Water fixed rate: flat rate for 0–1,500 gallons.
- Water consumption: usage above 1,500 gallons.
- Wastewater: flat rate plus consumption.
- Garbage and sales tax: separate utility-bill lines.
High Waxahachie Water Bill? Use This Checklist Before You Dispute
Because Waxahachie bills water, wastewater, garbage and taxes together, a “high water bill” may be caused by water usage, wastewater usage, garbage, previous balance, late fee, cutoff fee, returned payment, or a deposit/account issue.
Indoor leak check
- Running toilet or weak flapper seal.
- Faucet, shower, tub or laundry leak.
- Water heater leak.
- Water softener or filter cycle issue.
- Basement/crawlspace or slab leak signs.
Outdoor usage check
- Irrigation timer changed.
- Broken sprinkler head.
- Hose left on.
- Pool filling or pressure washing.
- Wet area near meter or service line.
Bill and meter check
- Check read dates and consumption.
- Compare previous/current readings.
- Separate water from wastewater and garbage.
- Look for previous balance, payment activity or adjustments.
- Ask if a meter reread applies; fee may apply.
High-bill call script
After-Hours Utility Problem or Water/Sewer Emergency
Normal billing hours
Call Utility Billing at 469-309-4170 Monday–Friday, 8 a.m.–5 p.m. for account, billing, payment, start/disconnect or restoration questions.
Call Utility BillingAfter hours / weekends / holidays
The payment portal lists 469-309-4400, the Police non-emergency number, for after-hours, holidays and weekends.
Call after-hours numberUtilities Department
The Utilities Department is listed at 408 S. Rogers Street, phone 469-309-4320, with emergency phone 469-309-4400.
Utilities Department10 Waxahachie Water Bill Attributes Answered
These are the local details customers usually need while paying, starting service, checking a high bill or trying to avoid cutoff.
| Attribute | Answer | What to do |
|---|---|---|
| Official online pay | Waxahachie Municipal Online Payments → Utility Billing. | Use Quick Pay for one-time payment or sign in/register for account management. |
| Quick Pay account number | Must include all dashes. | Use the exact account number from the bill. |
| Utility Billing phone | 469-309-4170. | Use for billing, payments, cutoff, service starts and same-day service questions. |
| Utility Billing email | ub@waxahachie.com. | Use for non-urgent account questions; responses are during normal business hours. |
| Billing office | 412 S. Rogers Street, Suite 110, Waxahachie, TX 75165. | Use for in-person start service, payment/account help and disconnect form support. |
| Card fee | 3.95% effective November 1, 2025. | Use e-check, check, or cash route if you want to avoid card fee. |
| AmEx / Apple Pay | AmEx no longer accepted; Apple Pay not accepted. | Use accepted card, checking account, e-check, check or cash. |
| New service cutoff time | Same-day service if all items are received by 3 p.m. | Call 469-309-4170 if it is urgent and before 3 p.m. |
| Late fee | $10 after 14 days from billing date if balance remains due. | Pay before due date or call before cutoff timeline begins. |
| Cutoff fee | $47 cutoff fee, plus full past-due amount and applicable fees before reconnection. | Pay in full, then call Utility Billing for restoration confirmation. |
Waxahachie Utility Billing Office Map and Visit Plan
Use the Utility Billing office at 412 S. Rogers Street, Suite 110 for in-person account help, start-service support, disconnect forms, payment questions and cutoff/restoration clarification.
Bring
Bill, account number, service address, payment confirmation, proof of purchase or lease, driver’s license, deposit/payment method and disconnect/cutoff notice if applicable.
Ask before leaving
“Is my account current, are any cutoff/late/returned-payment fees still due, and is service restoration scheduled today?”
After-hours warning
If office is closed and the issue is urgent, call 469-309-4400. Email responses are only during normal business hours.
Official Waxahachie Water Bill Links
Waxahachie Water Bill FAQ
How do I pay my Waxahachie water bill online?
Use the official Waxahachie Municipal Online Payments Utility Billing portal. Select Quick Pay if you only need to pay, or sign in/register if you want account details, e-Billing, multi-account management or AutoPay.
What account number do I need for Waxahachie Quick Pay?
Use the account number from your bill and include all dashes. The Quick Pay page gives the example format 1-001-10101-001.
What is the Waxahachie Utility Billing phone number?
Call Utility Billing at 469-309-4170 for billing, payment, start-service, disconnect-service, cutoff and same-day restoration questions.
Where is the Waxahachie Utility Billing office?
The Utility Billing office is at 412 S. Rogers Street, Suite 110, Waxahachie, TX 75165.
Does Waxahachie charge a card processing fee?
Yes. Effective November 1, 2025, Waxahachie lists a 3.95% card processing fee for all card payment types. The city no longer accepts American Express and does not accept Apple Pay.
What should I do if my Waxahachie water service is scheduled for disconnection?
Pay the full past-due balance and all fees, then contact Utility Billing at 469-309-4170 so same-day restoration can be handled. Do not rely only on a future scheduled payment or AutoPay.
How much is the Waxahachie late fee?
The ordinance lists a $10 penalty for accounts with a balance due 14 days after the billing date. If the date falls on a weekend or legal holiday, payment is due the next business day.
How much is the Waxahachie cutoff fee?
The ordinance lists a $47 cutoff fee. The past-due amount and applicable fees must be paid before service is reconnected, and a deposit may also be required.
How do I start water service in Waxahachie?
Use the Start or Disconnect Services page or visit Utility Billing at 412 S. Rogers St., Suite 110. Prepare proof of purchase or lease agreement, driver’s licenses for listed adults, an application and deposit. Same-day service is available when all items are received by 3 p.m.
Why is my Waxahachie water bill high?
Check meter read dates, previous/current readings, consumption, water consumption above 1,500 gallons, wastewater, garbage, sales tax, previous balance, payment activity, late fee, cutoff fee, returned payment fee and indoor/outdoor leaks.