Tyler Utility Billing Help Center for Payments, Fees, Leaks & Service Changes
Use this page if you need to pay a Tyler Water Utilities bill, handle the new payment portal transition, use Paymentus when your account does not appear, set up Auto Pay, start or stop service, request a leakage credit, or understand why a bill suddenly increased.
Every section gives the official Tyler action link, phone number, fee, office detail or call script beside the step, so users can finish the task without digging through multiple city pages.
Fast answer: Tyler Water Utilities customers can pay through the new Customer Portal, call 903-531-1230 option 1 for 24/7 phone payment, use the temporary Paymentus option if the new system does not show the account, mail payment to City of Tyler Water, P.O. Box 336, Tyler, TX 75710, use drop boxes, pay at the Water Business Office at 511 W. Locust St., or use approved offsite payment locations. For account help, call 903-531-1230; for after-hours emergencies, call 903-597-6541.
Tyler Water Bill Quick Facts
Tyler Water Bill Action Board
Start with your exact situation. Each card gives the official next step, not just a general explanation.
I need to pay online
Use the new Tyler utilities customer portal. You can view bills, pay securely, set up card Auto Pay and manage multiple accounts.
Open Customer PortalMy account does not show in the new portal
Tyler says some accounts may temporarily not appear in the new system. Use Paymentus while InvoiceCloud resolves the issue.
Check backup instructionsI want phone payment
Call 903-531-1230 and choose option 1 for debit card, credit card or e-check payment 24/7.
Call phone payI need next-available-day service
The city says visit the office at 511 W. Locust St. during business hours if you need service for the next available day.
Office mapMy bill is unusually high
Check usage history, billing-cycle length, new meter notice, irrigation, toilets, manual read and possible leaks.
High-bill checklistI repaired a concealed leak
Use Tyler’s Leakage Credit Form to request a credit for water lost due to a concealed leak on your property.
Find leakage credit form10 Tyler Water Bill Attributes Users Need to Know
| Attribute | Practical answer | Official action |
|---|---|---|
| New payment provider | Tyler moved to a new payment provider. Customers using Auto Pay should re-enroll in the new system. | Utility Billing page |
| Temporary portal issue | Some accounts may not appear in the new system while InvoiceCloud resolves a technical issue. | Check official notice |
| Paymentus backup | If your account cannot be accessed in the new system, Tyler says you can continue paying through Paymentus. | Call Paymentus |
| Phone payment | Use 903-531-1230 option 1 for 24/7 debit card, credit card or e-check payment. | Call 903-531-1230 |
| Mail payment | Mail to City of Tyler Water, P.O. Box 336, Tyler, TX 75710. | Mailing steps |
| Drop boxes | Two drop boxes are available: Water Utilities building at 511 W. Locust and Rice Road Brookshire’s parking lot near mailboxes. | Drop-box rules |
| Office payment | The Water Business Office is open Monday–Friday, 8am–4pm, at 511 W. Locust St. | Office map |
| Service forms | Online forms exist for new service, stop service, reconnect rental property, add service and transfer service. | Service forms |
| Leakage credit | Tyler offers a Leakage Credit Form for water lost due to a concealed leak on the property. | Leakage form area |
| Bill includes more than water | The monthly water bill can also collect sewer, stormwater, solid waste, recycling, tax, fuel surcharge and regulatory-related charges. | Rates and fees |
How to Pay a Tyler Water Utilities Bill
| Method | Official detail | Best for | Action |
|---|---|---|---|
| New customer portal | View and print bills, make secure payments, set up debit/credit-card Auto Pay and manage multiple accounts. | Most customers who want account access and history. | Open portal |
| Phone payment | Call 903-531-1230 and select option 1. Customer service representatives cannot process payments over the phone. | 24/7 debit, credit or e-check payment. | Call option 1 |
| Paymentus backup | Use if your account does not appear in the new system during the transition. | Temporary portal-access issue. | Call 833-241-1675 |
| City of Tyler Water, P.O. Box 336, Tyler, TX 75710. | Non-urgent payments only. | Verify address | |
| Drop boxes | Use check or money order only. Do not leave cash. Boxes are emptied at 8am Monday–Friday; after 8am posts next business day. | After-hours physical payments when timing is not urgent. | See locations |
| Office / kiosk | Business Office accepts debit/credit cards, cash, checks and money orders. The drive-thru kiosk is 24/7 but does not dispense change. | Cash, receipt, staff help, or kiosk payment. | Office map |
| Authorized offsite locations | Tyler lists approved offsite locations; those payments are received in office the next business day. | Local cash/payment convenience with next-day posting. | View official list |
New Portal Transition: What Tyler Customers Should Do
Re-enroll Auto Pay
If you used Auto Pay before the new payment provider, Tyler says to re-enroll in the new system.
Open portalAccount not visible?
The city says some accounts may temporarily not appear while InvoiceCloud resolves a technical issue.
Read noticeUse Paymentus backup
If the new system is not showing your account, Tyler lists Paymentus and a Paymentus phone option.
Call PaymentusAuto Pay and Paperless Billing
Bank draft
Complete the Bank Draft Form to begin checking-account Auto Pay. Tyler says it will process the request and notify you when setup is complete.
Find bank draft formCard Auto Pay
Use the customer portal to create an account and set up Auto Pay by debit or credit card.
Customer portalPaperless billing
Tyler lists an Enroll in Paperless Billing form so customers can receive bills electronically instead of by mail.
Paperless formStart, Stop, Transfer or Add Tyler Water Service
Online applications submitted Monday through Friday can take up to 7 business days to process. If you need service for the next available day, visit the office at 511 W. Locust St. during business hours.
| Task | Which Tyler form/page to use | Important note | Action |
|---|---|---|---|
| New water service | Request New Water Service form. | Use if you have never had service with Tyler Water Utilities or need service moved into your name. | Open forms section |
| Stop / cancel service | Stop/Cancel Water Service form. | Use when closing an account or moving out. | Stop service form |
| Reconnect rental property | Reconnect Rental Property form. | For landlords who had prior service at the location. | Reconnect form |
| Add service | Add Additional Service form. | Use to add another location to your service account. | Add service |
| Transfer service | Transfer Water Service form. | Use to move current water service to a different location. | Transfer form |
| Sewer-only account | Connect Sewer Only Account form. | Use only when sewer-only service applies. | Sewer-only form |
Important Tyler Utility Fees
| Fee | Amount | What triggers it |
|---|---|---|
| Connection fee | $50 | New service or service moved to a new address. |
| After-hour turn-on/off fee | $50 | After-hour service request. |
| Late notice fee | $15 | Charged when a late notice is generated. |
| Delinquent disconnection fee | $50 | Applied for delinquent disconnection. |
| Meter recheck fee | $25 | One free in a 12-month period; later recheck fee applies. |
| Returned payment fee | $35 | Returned payment. |
| Meter testing fee | $50 | Customer must be present at meter test site. |
| Regulatory compliance fee | $26.17 | Charged on all active water and/or sewer accounts. |
| Tampering fee | $100 | Tampering-related charge. |
| Same-day expedited fee | $50 | Same-day expedited service. |
Tyler Utility Bill Line Decoder
| Bill line | What it means | What to check before calling |
|---|---|---|
| Water base rate | Fixed monthly charge based on meter size. It supports service availability, meter reading and maintenance. | Meter size and active-service status. |
| Water consumption | Gallons used multiplied by the rate per thousand gallons. | Billing days, gallons, irrigation and leaks. |
| Wastewater base / consumption | Fixed and usage-based sewer charges. | Water use, sewer applicability and rate PDF. |
| Stormwater | Funds daily stormwater system maintenance and small improvement projects. | Parcel/account category and stormwater line. |
| Trash / recycling | Solid waste and recycling charges collected through the monthly water bill. | Extra pickup, curbside/pack-out service and sales tax. |
| Fuel surcharge | Applies when diesel fuel prices exceed $2.50 per gallon. | Whether the surcharge appears on the current bill. |
| Road maintenance / state charges | City/state mandatory charges and road impact funding. | Use the Rates and Fees page for exact line meaning. |
Quick Tyler Utility Bill Estimator
Use this tool for planning only. Enter the current base charges and rates from the official Tyler rate PDF because the exact rate table can change. The default values are placeholders, not an official bill quote.
The official Rates and Fees page links the current Water and Sewer Rates PDF. Use that PDF for current base and per-thousand-gallon values.
High Tyler Water Bill Checklist
Billing reasons
- Billing cycle had more days than last month.
- A new meter accurately recorded usage after replacement.
- Manual read or previous low read caused catch-up billing.
- Extra trash pickup or meter-check request added charges.
Indoor leak checks
- Running toilet or bad flapper.
- Dripping faucet or showerhead.
- Water heater leak.
- Laundry, dishwashing, showers, baths or household guests increased usage.
Outdoor checks
- Automatic irrigation came on without notice.
- Broken sprinkler head or damaged irrigation line.
- Pool maintenance or seasonal watering.
- Water line break on your side of the meter.
High-bill call script
Tyler Meter Terms Explained
DNR meter
“Does Not Register” means the meter no longer records passing water. Tyler may estimate usage until replacement; replacement can reveal usage that was not previously recorded.
Low read
A low manual read can cause the next true read to appear unusually high because water was used but not billed until later.
Manual read
Manual reads happen when usage is not transmitted electronically. A meter reader visually verifies and records water usage.
Emergency and Service Contacts
Customer Service
Call 903-531-1230 for billing, payment, portal and account questions.
Call customer serviceSolid Waste
Call 903-531-1388 for solid-waste questions that may appear on the bill.
Call solid wasteTyler Water Business Office Map and Visit Plan
Use this map for billing help, next-available-day service, in-person payment, kiosk payment, account changes, leakage credit questions or service forms. Address: 511 W. Locust St., Tyler, TX 75702. Office hours are Monday–Friday, 8am–4pm.
Bring
Bill, account number, service address, photo ID, lease/ownership documents if opening service, payment proof, and leak repair receipts if applicable.
For drop boxes
Use check or money order only. Do not leave cash. Boxes are emptied at 8am Monday–Friday.
For kiosk
The drive-thru kiosk is on the west side of the building and is available 24/7. It does not dispense change for cash.
Official Tyler Utility Links
Tyler Water Bill FAQ
How do I pay my Tyler water bill online?
Use the Tyler utilities Customer Portal linked from the official Utility Billing page. The portal lets customers view and print bills, pay securely, set up debit/credit-card Auto Pay and manage multiple accounts.
What should I do if my account does not show in the new payment portal?
Tyler says some accounts may temporarily not appear in the new system while InvoiceCloud resolves a technical issue. Use the Paymentus backup option listed on the official Utility Billing page or call Paymentus at 833-241-1675.
What is the Tyler Water Utilities phone payment number?
Call 903-531-1230 and select option 1. Payments can be made by debit card, credit card or e-check 24 hours a day, 365 days a year.
Where is the Tyler Water Business Office?
The Water Business Office is at 511 W. Locust St., Tyler, TX 75702. Office hours are Monday through Friday from 8am to 4pm.
Where do I mail a Tyler water bill payment?
Mail payment to City of Tyler Water, P.O. Box 336, Tyler, TX 75710. Use mail only when the payment is not urgent.
Can I use a drop box?
Yes. Tyler lists drop boxes at 511 W. Locust St. and in the Rice Road Brookshire’s grocery store parking lot near the mailboxes. Use checks or money orders only; do not leave cash.
How much is the Tyler connection fee?
The connection fee for new service or service moved to a new address is listed as $50 on the Rates and Fees page.
How much is the late notice or delinquent disconnection fee?
The late notice fee is $15 when a late notice is generated, and the delinquent disconnection fee is $50.
Can Tyler reduce a bill after a leak?
Tyler lists a Leakage Credit Form for water lost due to a concealed leak on the property. Keep repair proof and contact Customer Service for account-specific instructions.
Why is my Tyler water bill high?
Common causes include higher water use, a new meter accurately recording usage, longer billing cycle, manual-read correction, irrigation, leaks, running toilets, pool maintenance, special trash pickup, or other added bill lines.