Santa Rosa Water Bill Help for Online Pay, ACH Savings, WaterSmart Usage and Service Changes
This guide is for Santa Rosa Water customers who need to pay a water or sewer bill, avoid the 2026 card fee, use WaterSmart, start or stop service, check a high bill, ask about H2O assistance, or contact Water Billing.
The fastest path depends on the problem: use InvoiceCloud for normal bill pay, WaterSmart for hourly usage and leak clues, ACH/eCheck to avoid card fees, and 707-543-3150 for account, start/stop, or disconnected-service questions.
Fast answer: Santa Rosa Water customers can pay online through the Online Account Portal hosted by InvoiceCloud, make a one-time web payment, use 24-hour bill pay at 707-543-4470, pay cash at participating 7-Eleven stores using the bill barcode, or contact Water Billing at 707-543-3150 for account help.
2026 fee warning: starting January 6, 2026, InvoiceCloud charges a 2.95% fee for credit/debit card payments with a $1.95 minimum. This applies online, in office, by phone, AutoPay and recurring card payments. ACH/eCheck avoids the new card transaction fee.
Santa Rosa Water Bill Quick Facts
Santa Rosa Water Bill Action Board
Choose the card that matches your situation. Each card points to the official Santa Rosa Water page or phone number.
I need to pay now
Use the Online Account Portal to pay, view bills, save payment methods, enroll in AutoPay, or make a one-time payment.
Pay / sign inI want to avoid card fees
Switch card payments to ACH/eCheck. Santa Rosa says ACH payments are not subject to the new credit/debit card transaction fees.
Update to ACHI need to start or stop service
Call 707-543-3150 or visit 90 Santa Rosa Avenue. Start/stop service requires one business day prior notice.
Start/stop serviceMy bill is unusually high
Use WaterSmart to track hourly/daily usage, set high-usage alerts, and check whether irrigation, toilets or leaks caused the increase.
Open WaterSmart infoI need payment assistance
Check H2O assistance. The program has a waitlist, but eligible customers can call to be added and reviewed when available.
H2O assistanceI see water leaking in the street
Use Santa Rosa Water service contacts. City Service Finder lists water leaks in the street at 707-543-4200.
Call street leak lineHow to Pay a Santa Rosa Water Bill Online
Open the official portal
Use Santa Rosa’s official Online Account Portal at myutilities.srcity.org, powered by InvoiceCloud.
Open portalChoose one-time payment or sign in
One-time payment is best for quick payment. Sign in or register if you want bills, AutoPay, eBills, reminders, and saved payment methods.
Payment optionsReview the payment method
Credit/debit cards have the 2026 InvoiceCloud fee. ACH/eCheck avoids the credit/debit transaction fee.
ACH instructionsSave confirmation
Keep the confirmation, account number, amount, date, payment method and screenshot. Call Water Billing if the account is urgent.
Call billingHow to Avoid Santa Rosa’s 2026 Credit/Debit Card Fee
Starting January 6, 2026, Santa Rosa Water’s processor charges the card fee on credit and debit transactions made online, in office, by phone, AutoPay and recurring card payments.
ACH / eCheck
Santa Rosa says ACH/eCheck payments are not subject to the new credit/debit card transaction fees.
Switch to ACHAutoPay check
If AutoPay uses a card, the fee applies. Update AutoPay to ACH/eCheck inside the portal to avoid it.
Update portal settingsPayment Options: Portal, Phone, 7-Eleven, Office and Cash
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online Account Portal | View bills for up to the previous 18 months, pay bills, save payment methods, enroll in Paperless Billing and AutoPay. | Normal payment, bill history and recurring payment setup. | Card payments have the 2026 InvoiceCloud fee. |
| One-time web payment | Use InvoiceCloud one-time payment through the official portal. | Quick payment without full portal management. | Save confirmation if payment is near the due date. |
| 24-hour bill pay | Call 707-543-4470. | Phone payment outside office hours. | Card fees apply to phone card payments starting January 6, 2026. |
| 7-Eleven cash payment | Take the entire bill with printed barcode to a participating 7-Eleven store; cash only; convenience fee applies. | Customers who want 24/7 cash payment access. | Bring the whole bill, not just account number. |
| Public counter | 90 Santa Rosa Avenue, City Hall Annex, 1st Floor. | Account questions, payment help, start/stop service questions. | Counter hours are limited; check Friday schedule. |
Start or Stop Santa Rosa Water and Sewer Service
Starting or stopping service requires advance notice. Do not wait until moving day.
Give one business day notice
Santa Rosa says starting or stopping water and/or sewer service requires one business day prior notice.
Start/stop detailsCall or visit
Call 707-543-3150 or visit 90 Santa Rosa Avenue, City Hall Annex, 1st Floor.
Call Water BillingNon-office-hour start
For water service start during non-office hours, contact the Water Department after-hours emergency line at 707-543-3805.
Call after-hours lineKnow the fee
Santa Rosa lists a $133 fee to start or restore service during non-office hours.
Verify feeDisconnected Service or Restoration Help
Call Water Billing
The myUtilities portal says if service has been disconnected, customers must call 707-543-3150 to be reconnected.
Call 707-543-3150After-hours restoration
For non-office-hours start or restore, call 707-543-3805. A $133 fee is listed for non-office-hours start or restore.
Call emergency lineConfirm posting
If you pay online after disconnection, call and confirm what else is required before assuming the account will reconnect automatically.
Official portalDisconnected-service call script
Use WaterSmart to Find High Usage Before the Bill Hurts
WaterSmart is the most useful tool for high-bill prevention because it shows when water is being used, not just how much the bill costs.
Track usage
WaterSmart lets customers track hourly, daily, weekly and monthly water use online.
My Water UsageRegister details
Registration needs customer number, account number and last billed amount from the bill.
Registration FAQHigh Santa Rosa Water Bill: What to Check First
A high bill is usually caused by usage, irrigation, leaks, sewer-cap calculation, rate changes, fixed charges, prior balance, or a payment issue. Check usage and bill lines before assuming an error.
Indoor leaks
- Test toilets with food coloring.
- Check faucet and showerhead drips.
- Inspect water heater and softener lines.
- Look for continuous WaterSmart usage overnight.
Irrigation and landscape
- Check irrigation controller schedule.
- Look for broken irrigation or overspray.
- Compare warm-season usage to winter usage.
- Report broken irrigation if visible in public areas.
Bill-line checks
- Separate fixed charge from usage charge.
- Review sewer cap and sewer usage charges.
- Check 2026 rate changes.
- Look for card fees, returned payment, or chargeback fee.
Free WaterSmart Checkup
Santa Rosa offers free Indoor & Outdoor WaterSmart Checkups. Staff inspect fixtures for leaks, flow rates and consumption, then provide recommendations.
Schedule checkupFree WaterSmart devices
Customers may be able to pick up free water-saving devices at Utilities Field Operations, 35 Stony Point Road, Monday–Friday, 8am–5pm.
Rebates and servicesHigh-bill call script
H2O Bill Assistance: What to Know Before Applying
Program status
Santa Rosa’s H2O page says the program is full as of October 2024, but customers can call to be added to the waitlist.
H2O assistanceDiscount amount
H2O provides 75% off monthly fixed service charges for water and 75% off monthly fixed service charges for sewer.
Discount detailHotline
The Help 2 Others hotline is 707-543-3180. For Water Billing waitlist instructions, the page also directs customers to call 707-543-3150.
Call H2O hotline| Rule / requirement | What it means | Why it matters |
|---|---|---|
| Usage charges still apply | Participants still pay full water and sewer usage charges. | H2O helps fixed fees, not unlimited water use. |
| Annual renewal | Eligibility must be renewed each year. | Do not assume the discount continues forever. |
| Free water-use audit | Program rules include a Water-Use Efficiency home audit. | Leaks or high usage can affect eligibility and costs. |
| 2026 income guidelines | Income limits vary by household size. | Check the current guideline before applying or renewing. |
2026 Rates and Why the Bill Total May Change
Adopted rate schedule
Santa Rosa adopted a 5-year water/sewer rate schedule. The 2026 listed adjustment is 6.0% for water and 5.0% for sewer.
Current ratesFixed + usage charges
Santa Rosa bills fixed charges based on meter size and usage charges based on water used.
Explanation of chargesSewer cap
Most single-family residential sewer charges are determined by the account’s sewer cap. Review sewer lines when the total seems high.
Rates and feesSanta Rosa Water Billing Map and Visit Plan
Use this location for billing questions, public-counter help, account changes, start/stop service, and in-person payment questions.
Bring
Bill, account number, service address, photo ID, payment confirmation, move date, tenant/owner details, and leak or repair notes if relevant.
Hours
Public counter: Monday–Thursday 9am–4pm and every other Friday 9am–3pm. Phone hours: Monday–Friday 8am–5pm.
Ask
“Is my payment posted, is my account current, and do I need any action for AutoPay, ACH, service start/stop, or reconnection?”
Official Santa Rosa Water Bill Links
Santa Rosa Water Bill FAQ
How do I pay my Santa Rosa water bill online?
Use Santa Rosa’s Online Account Portal at myutilities.srcity.org, powered by InvoiceCloud. You can make a one-time payment or sign in/register to view bills, save payment methods, use AutoPay and enroll in eBills.
What is the Santa Rosa Water Billing phone number?
Call Water Billing at 707-543-3150 for billing, account, start/stop service and reconnection questions.
What is the Santa Rosa 24-hour bill pay phone number?
Call 707-543-4470 for 24-hour bill pay.
Where is the Santa Rosa Water Billing office?
Water Billing is at 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404.
How much is the 2026 Santa Rosa credit/debit card fee?
Starting January 6, 2026, InvoiceCloud charges 2.95% for credit/debit card payments with a $1.95 minimum. The fee applies online, in office, by phone, AutoPay and recurring card payments.
How can I avoid the Santa Rosa water bill card fee?
Update your payment method to ACH/eCheck through the Online Account Portal. Santa Rosa says ACH/eCheck payments are not subject to the new credit/debit card transaction fee.
How do I start or stop water service in Santa Rosa?
Call 707-543-3150 or visit 90 Santa Rosa Avenue. Starting or stopping service requires one business day prior notice.
What do I do if my Santa Rosa water service was disconnected?
The myUtilities portal says customers whose service has been disconnected must call 707-543-3150 to be reconnected. For after-hours start or restore service, call 707-543-3805; Santa Rosa lists a $133 non-office-hours start/restore fee.
How do I check why my Santa Rosa water bill is high?
Use WaterSmart to track hourly, daily, weekly and monthly usage, set high-usage alerts, check toilets and irrigation for leaks, and ask about a free WaterSmart Checkup.
Does Santa Rosa offer water bill assistance?
Yes. Santa Rosa’s H2O Help 2 Others program helps qualifying residential customers with a portion of monthly fixed water and sewer service charges. The program is currently full, but customers can call to be added to the waitlist.