Modesto Water Bill Late: Penalty & Past Due Fee 2026

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Modesto water bill Late payment help Penalty and past due fee 2026 guide

Modesto Water Bill Late: Penalty, Past Due Fee, Shutoff Risk and 2026 Payment Help

This guide is for City of Modesto utility customers who have a late water bill, past-due balance, penalty concern, shutoff notice, payment posting issue, returned payment, or urgent need to pay before additional account action.

Use this page as a practical checklist before paying late. It explains what to check on the bill, which official link to use, what to ask customer service, how to avoid paying the wrong amount, and what to do if service is already at risk.

Official City Website Call Utility Billing Official Pay Utility Bill Page Utility Office Map

Start Here: What Kind of Modesto Water Bill Late Problem Do You Have?

A late utility bill problem is not always the same problem. A simple late payment, a payment that has not posted, a returned payment, a shutoff notice, and a disputed high bill all need different steps.

Late bill

Due I missed the due date

Confirm the updated balance before paying. The amount on an old bill may not include a late penalty, past-due amount, or other account fee.

Pay late bill
Notice

Risk I received a past-due notice

Do not wait. Read the notice, call customer service, ask for the deadline, and ask which payment method posts fastest.

Notice steps
Payment issue

Paid I paid but it still shows due

Call with confirmation number, payment date, amount, method, and account number. Ask if the payment is pending or misapplied.

Posting help
Fee question

Fee I want to understand the penalty

Ask customer service what late fee, returned payment fee, reconnection fee, deposit, or other account charge applies to your exact account.

Fee checklist
Important: Utility fees, deadlines, shutoff rules, and accepted payment methods can change. Use this guide to understand what to ask, but confirm your exact balance and account deadline through the official City of Modesto utility billing channel.

Modesto Water Bill Late Fee, Penalty and Past-Due Charge: What to Check First

A late Modesto utility bill may include more than one type of charge. Do not assume the “late fee” is the only amount added. The total may also include a previous balance, returned payment charge, deposit requirement, collection-related item, or service restoration charge depending on the account status.

Charge or issue What it means What to ask customer service Best action
Late payment penalty A fee or penalty that may be added after the due date. What late charge was applied, when it was applied, and whether it can be avoided by paying before a deadline. Confirm current balance before paying.
Past-due balance Unpaid amount carried from a previous bill. Does the current amount include old balance plus new charges? Pay the full required amount or ask for arrangement options.
Returned payment fee A fee after a bank/card/check payment fails or is reversed. Was a returned payment fee added and are there restrictions on future payment methods? Make replacement payment by an accepted method.
Service shutoff or restoration Account may require payment before service is protected or restored. What exact amount and method are required today? Call before paying and save confirmation.
High bill dispute The bill may be late because the customer delayed payment while checking usage. Can I pay the undisputed amount or set an arrangement while usage is reviewed? Do not ignore due dates while waiting for review.
Practical answer: The safest way to understand a Modesto past-due fee is to ask for a line-by-line account explanation: current charges, old balance, penalty, returned payment charge, service fee, and total required to keep or restore service.

How to Pay a Late City of Modesto Water Bill Safely

If your Modesto water bill is late, the payment method matters. A slow method may not post before the account deadline. Use the official payment path and call first if there is any risk of shutoff or added fees.

1

Open the official City of Modesto payment page

Start at the official City of Modesto website or the official utility bill payment page. Do not start from a random advertisement or unofficial payment page.

Open official pay page Search utility billing
2

Confirm the current balance before submitting payment

If you are paying after the due date, the amount on the bill may be outdated. Check the online account or call customer service to confirm the total due today.

3

Ask whether the payment method posts fast enough

For urgent accounts, call before paying. Ask whether card, bank, phone, online, in-person, or other accepted payment methods post in time to prevent additional action.

Call before urgent payment
4

Save proof and check the account after payment

Save receipt, confirmation number, account number, amount, date, time, payment method, and screenshot. Then check whether the account balance updates or call with proof if it does not.

Do not rely on slow payment methods close to a deadline: Bank bill pay, mailed checks, or delayed processing may not protect the account if service action is already scheduled.

Call Modesto Utility Billing Before a Late Payment Gets Worse

A late water bill call should be specific. Ask for exact current balance, fee breakdown, payment deadline, fastest accepted payment method, and whether you need to call back after paying.

Utility billing

Tel Customer Service

Phone: 209-577-5395

Use for past-due balance, late fee questions, payment posting, online account problems, returned payment, service status and account-specific deadlines.

Official website

Web City of Modesto

Use the official website to locate payment pages, utility billing, customer service, notices, rates, and service information.

Open official site
Physical problem

Urg Water emergency

A water main break, no water, sewer backup, flooding or outside leak is not only a billing problem. Use official emergency or utility operations routing.

Find emergency info

Call Scripts for Modesto Late Water Bill Help

Use these scripts to get clear account answers instead of generic information.

Late fee My utility bill is late. Can you explain the current balance, late fee, past-due amount, and whether any other fee is included?
Shutoff risk I received a past-due or shutoff notice. What exact amount must be paid today, by what time, and which payment method posts fastest?
Payment not posted I already paid but the account still shows due. I have the confirmation number, date, amount and payment method. Can you check posting status?
Returned payment My payment was returned. What fee was added, what replacement payment method is accepted, and are there restrictions on my account?
Payment arrangement I cannot pay the full amount today. Are payment arrangements, extensions, assistance referrals, or partial-payment options available?
High bill delay I delayed payment because the bill seemed high. Can I review usage and still protect the account from late action?

Payment Posting Rules: Why a Paid Modesto Water Bill May Still Show Past Due

Customers often submit payment and assume the account is safe. But some payment methods show as scheduled or pending before they are actually posted to the utility account. If the account is already late, posting time matters.

Payment situation Possible problem What to do Proof to keep
Online card or e-check payment May show submitted before it appears on the account. Save confirmation and check account status. Receipt, confirmation number, date and amount.
Bank bill pay Some banks mail checks or delay delivery. Avoid near shutoff deadlines unless customer service says it is safe. Bank confirmation and scheduled delivery date.
Payment made after notice Amount may not include new fees or service charges. Call and confirm total required today. Call notes plus receipt.
Payment posted to wrong account Wrong account number or old service address. Call with proof and correct service address. Receipt and account details used.
Returned payment Account may remain past due and get extra fees. Make replacement payment by an accepted method. Replacement receipt and bank notice.
Practical rule: If a Modesto water bill is late, treat payment proof as essential. Save proof first, then check whether the utility account reflects the payment.

What to Do If You Received a Modesto Past-Due or Shutoff Notice

A past-due notice is not the time to guess. Read the deadline, call customer service, confirm the required amount, and ask what payment method will protect the account.

Due Same-day checklist

1Find the deadline and required amount on the notice.
2Call 209-577-5395 if you are unsure whether fees changed.
3Ask what amount must be paid today to protect service.
4Ask what payment method posts fastest.
5Save proof and call back if customer service says confirmation is needed.

Help If you cannot pay in full

1Ask whether payment arrangements or extensions are available.
2Ask whether partial payment prevents shutoff or if full payment is required.
3Ask whether local assistance referrals are available.
4Ask whether late fees can be reviewed if there was a payment posting error.
5Write down date, time, representative name and any reference number.
Do not wait until the last hour: If a notice has a deadline, call early enough for customer service to explain options. Late-day payments may not leave time to fix errors.

Returned Payment, Failed AutoPay or Rejected Modesto Utility Payment

A returned payment can make the account late again and may add fees or payment restrictions. It can also cause confusion if you thought the bill was already paid.

1

Find out why the payment failed

Check your bank, card account, email receipt, and Modesto utility account. Common causes include insufficient funds, closed account, expired card, wrong routing/account number, bank rejection, or payment reversal.

2

Call customer service before replacing payment

Ask whether a returned payment fee was added, whether the account is at shutoff risk, and whether the City requires a specific replacement payment method.

Call Utility Billing
3

Make replacement payment through an accepted official method

Use the official payment page or the method customer service confirms. Save the replacement payment receipt and ask whether the account is now protected.

Open official pay page
Returned payment warning: A failed payment may create a new fee and may not count as paid. Do not assume the original confirmation protects the account after a bank or card rejection.

If the Bill Became Late Because It Looked Too High

Many customers delay payment because the utility bill looks wrong. That can create late fees or service risk. Review the bill quickly, but do not ignore the due date while investigating.

Use Usage jump

Compare current usage with past bills. A sudden increase may come from irrigation, toilet leak, outdoor leak, guests or longer billing period.

Fee Non-water charges

Utility bills can include more than water. Review sewer, solid waste, fixed fees, prior balance, late charges and account adjustments.

Ask Review options

Ask whether a meter reread, leak review, adjustment request, payment arrangement or usage explanation is available.

High-bill call script: “My bill is higher than normal and it is now close to late. Can you explain usage, fixed charges, sewer or solid waste charges, previous balance, late penalty, and whether I can protect the account while the usage is reviewed?”

Local Modesto Tips to Avoid Late Water Bill Penalties

Modesto customers often deal with Central Valley summer heat, irrigation schedules, landscaping, rental housing, older plumbing, and multi-service utility billing. These local factors can cause higher bills or missed due dates if not monitored.

Home Homeowner tips

1Check irrigation timers during hot months because outdoor use can increase quickly.
2Inspect toilets, hose bibs, sprinkler valves and wet spots before disputing usage.
3Set calendar reminders a few days before the due date.
4Keep payment confirmations until the next bill shows the payment correctly.
5Call early if a high bill makes full payment difficult.

Rent Renter and property-manager tips

1Confirm whether the utility account is in your name, landlord’s name, or property manager’s name.
2If you pay a landlord, ask for the city bill or utility allocation method.
3Before moving, confirm final bill and stop-service responsibility.
4Do not ignore a past-due notice even if you believe another party should pay.
5Keep written proof of rent, utility payments and move-out notices.
Local practical tip: In hot Central Valley months, outdoor irrigation and hidden leaks can turn a normal bill into a high bill fast. Review usage early so the bill does not become late while you investigate.

Move-Out, Final Bill and Late Modesto Utility Charges

Final bills can become late if the customer moves and misses the last notice. Always confirm stop-service, final read, forwarding address, final balance and whether any deposit or credit applies.

1

Before moving out, request stop-service instructions

Ask customer service how to close the account, schedule a final read, and provide a forwarding address. Do not assume service stops automatically when you move.

Find stop-service info Call Utility Billing
2

Ask when the final bill is due

A final bill can still receive late fees if not paid by the due date. Ask how it will be sent and whether online access remains after moving out.

3

Keep final payment proof

Save the final bill, final payment confirmation, stop-service confirmation, forwarding address proof, and any deposit or credit communication.

Move-out warning: A customer can still owe utility charges after leaving a property if stop-service was not completed correctly or the final bill was missed.

Water, Sewer or Service Emergency: Do Not Treat It as Only a Late Bill

A past-due balance is a billing issue. But no water, sewer backup, main break, flooding, outside leak, meter box leak, or street-side water problem should be reported through the proper emergency or field-service channel.

No No water

Ask whether the issue is planned work, emergency repair, account-related shutoff, meter issue or neighborhood outage.

Leak Outside leak

Report the address, cross street, meter box location, water flow, property risk and when it started.

Sew Sewer backup

Report quickly if sewage is backing up, creating odor, affecting multiple properties, or creating a health/safety issue.

Emergency report details: Give service address, nearest cross street, what you see, whether neighbors are affected, whether the problem is inside or outside, when it began, and whether there is property damage or safety risk.
Find official emergency info Open official city site

Modesto Utility Billing Map, Office Planning and Visit Checklist

Many late payment issues can be handled online or by phone. If you plan to visit, verify the current office location, public counter hours, accepted payment methods, and whether your issue requires documents.

Map City office location to verify

Common city office address to verify: 1010 10th Street, Modesto, CA

Use for: directions, in-person utility billing questions, account paperwork and official department navigation.

Open Google Maps Verify hours

Doc Bring before visiting

1Photo ID and name on account.
2Utility bill, account number and service address.
3Past-due notice, shutoff notice or collection letter if applicable.
4Payment receipt, confirmation number or bank proof if already paid.
5Lease, closing document or authorization for service changes.

Map: City of Modesto Downtown Office Area

Visit warning: Office hours, payment counter rules, and accepted payment methods can change. Verify current details on the official City of Modesto website before visiting.

Modesto Water Bill Late Payment Video Resource

A verified direct official YouTube video ID is not included because an unverified embed can break in WordPress or show unrelated results. This section uses a clean video resource card instead of a non-working YouTube search-list iframe.

Before publishing, check whether the City of Modesto has an official video about utility billing, online payments, past-due bills, payment arrangements, or customer service. If a real official video ID is verified, replace this card with a direct YouTube-nocookie embed.

Search official utility videos Search late payment videos

Official Modesto Water Bill Late Payment Resources

Use official resources for final account action. This guide explains the process, but payments, fees, deadlines, account access, shutoff protection, service changes and billing disputes must be handled through verified City of Modesto channels.

User need Official resource Use it for Practical tip
Official city website modestogov.com Official utility billing, city services, payment links, notices and department pages. Start here before entering payment information.
Pay utility bill Pay Utility Bill Official payment instructions and online utility payment path. Confirm current balance before paying late.
Utility billing customer service 209-577-5395 Late fees, payment posting, past-due amount, account status, and payment questions. Call before urgent late payment.
Search billing pages Official site search Finding current forms, office hours, contact pages and utility billing updates. Use when page URLs change.
Office map Map to 1010 10th Street area Visit planning and directions. Verify public counter hours before visiting.
Video help YouTube official video search Finding official walkthroughs if the city publishes one. Embed only a verified direct video ID.
Publishing tip: Keep official payment links inside the actual steps, not only in the resource table. A late-bill user needs the official action link at the exact decision point.

Modesto Water Bill Late Payment, Penalty and Past-Due Fee FAQs

What should I do first if my City of Modesto water bill is late?

Confirm the current balance before paying. If the bill is past due, call utility billing or check the official payment page because the amount on an older bill may not include late fees, past-due balance, returned payment fees, or other account charges.

Where should I pay a late Modesto water bill online?

Start from the official City of Modesto website or the official Pay Utility Bill page. Avoid third-party payment pages unless the city clearly directs you there.

What phone number should I call about a Modesto water bill penalty?

Call City of Modesto utility billing customer service at 209-577-5395 for account-specific late fee, past-due balance, payment posting, returned payment, and service status questions.

Can a late Modesto water bill include more than one fee?

Yes. A late account may include the past-due amount, current charges, late penalty, returned payment fee, service charge, deposit requirement, or other account-specific fee depending on the situation.

How do I know the exact amount to pay after a Modesto water bill is past due?

Check the official account balance or call utility billing. Ask for the current total due today, including penalties, previous balance, returned payment fees, and any amount required to protect or restore service.

What if I paid my Modesto water bill but it still shows past due?

Save the receipt and call utility billing with the confirmation number, payment date, amount, payment method, account number, and service address. Ask whether the payment is pending, delayed, misapplied, or returned.

Can I use bank bill pay for a late Modesto utility bill?

Use caution. Bank bill pay may delay delivery or send a check. If the account is past due or close to shutoff, call customer service first and ask which payment method posts fastest.

What should I do if I received a Modesto shutoff notice?

Read the deadline, call utility billing immediately, confirm the exact amount required, ask which payment method posts fastest, and save payment proof. Do not rely on an outdated bill amount.

Can I get a payment arrangement for a past-due Modesto water bill?

Payment arrangement options depend on city rules, account history, balance, timing and service status. Call utility billing before the deadline and ask whether extensions, arrangements, assistance referrals or partial-payment options are available.

What happens if my Modesto utility payment is returned?

A returned payment can leave the account past due and may add a returned payment fee or payment restrictions. Call customer service, confirm the replacement payment method, and save proof of the replacement payment.

Why did my Modesto water bill become late while I was disputing a high bill?

Billing review does not always stop the due date. If the bill looks high, call quickly, ask for usage review and ask how to protect the account from late penalties while the issue is reviewed.

Can a final Modesto utility bill become late after moving out?

Yes. A final bill can become past due if stop-service was not completed, the final bill was not received, or payment was missed. Ask for final bill timing and forwarding address confirmation before moving.

Is this page the official City of Modesto payment website?

No. This is an independent informational guide. Use the official City of Modesto website and verified customer service channels for payments, deadlines, fees, account access, shutoff protection, restoration, and billing disputes.

Official Pay Page Call Billing
Modesto CA • new 2026 portal, seven-digit account number, fees, leaks and assistance

Modesto Utility Bill Help Center for Water, Sewer, Storm Drain & Garbage Payments

This guide helps City of Modesto customers pay a utility bill, register in the new 2026 Bill Pay Customer Portal, find the new seven-digit account number, re-enroll Auto Pay, request an extension, apply for the $45 assistance discount, or handle a high bill caused by a leak.

Every step below includes the official City action link or phone number beside the task, so users can finish the real job instead of reading a generic water bill article.

Open Bill Pay Portal Utility Billing Help Choose My Situation

Fast answer: City of Modesto utility customers can pay water, sewer, storm drain and garbage bills through the new online Bill Pay Customer Portal, by phone at 209-577-5395 option 4, in person at 1010 10th Street, 2nd Floor, Suite 2100, by drop box, or at authorized pay stations. Customer Service handles billing, start/stop/transfer service and payment inquiries at 209-577-5395.

2026 portal warning: Modesto launched a new utility billing portal in 2026. Customers may need to register again, use the new seven-digit account number, and re-enroll Auto Pay if it was set up in the old system.

Bill Pay Portal Pay Utility Bill Page Portal Help Billing FAQs

Modesto Utility Bill: 10 Quick Facts

PortalNew 2026Sprypoint customer portal
Account number7 digitsNew statement format
Billing phone209-577-5395Start/stop/pay questions
Phone payOption 4Same 209-577-5395 number
Office1010 10thSuite 2100, 2nd floor
Late charge$10 or 1.5%Whichever is greater
Reconnect$42.50Standard reconnect fee
After-hours reconnect$60Listed delinquent fee
Assistance$45/mo.Qualified primary residence
Leak credit90 daysSubmit after repair

Modesto Water Bill Action Board

Pick your situation first. The official link or number is inside each card so the page works like a practical help desk.

1

I need to pay online

Use the new Bill Pay Customer Portal. New and existing customers must register when using the new portal for the first time.

Open Bill Pay Portal
2

I only want a one-time payment

On the portal sign-in screen, choose “Pay My Bill” to continue without creating a full customer login.

One-time pay steps
3

I cannot find my new account number

The new statement uses a seven-digit account number. Use the portal’s “Find My Account Number” option or call 209-577-5395.

Find account number
4

I need more time to pay

The new portal includes online extension requests. Act before the account moves deeper into delinquent status.

Extension / portal info
5

I need utility bill assistance

Qualified customers can receive a $45 monthly discount on the primary-residence utility account.

Assistance program
6

I repaired a leak

Apply for the courtesy leak adjustment within 90 days from the billing period when the leak occurred.

Leak adjustment

How to Pay a Modesto Utility Bill Online

1

Start from the official city page

Use Modesto’s official “Paying Your Utility Bill” page or the short billpay link to avoid old bookmarks and third-party confusion.

Official pay page
2

Register the first time

New and existing customers are required to register when using the new customer portal for the first time.

Portal registration help
3

Add the utility account

After login, click “Add Account,” enter the utility account number, and follow the portal prompts.

Add account steps
4

Save the confirmation

Keep the confirmation number, payment date and amount until the account balance updates correctly.

Pay now
Best practical route: Use the official portal for online pay, but call 209-577-5395 if the account is already late, disconnected, or missing from the new system.

New 2026 Modesto Portal: Account Number, Auto Pay and Login Changes

🔢

New seven-digit account number

Modesto redesigned the utility statement and moved customers to a new seven-digit account number.

Portal overview
🔐

Old login may not work

Customers must register in the new portal. Existing profiles may require password update on first login.

Registration FAQs
🔁

Old Auto Pay must be re-enrolled

If Auto Pay was set up in the old system, Modesto says customers need to register in the new portal and re-enroll Auto Pay.

Auto Pay transition FAQ
Do this first: If your payment fails because the account number changed, do not keep retrying an old saved account. Use the “Find My Account Number” tool or call 209-577-5395.

Auto Pay and Paperless Billing Discounts

💳

$10 Auto Pay discount

Modesto offers a one-time $10 discount for customers who enroll in Auto Pay and keep it active for at least six months.

Auto Pay discount
📩

$10 paperless discount

Modesto also offers a one-time $10 discount for customers who enroll in Paperless Billing and keep it active for at least six months.

Paperless discount
Stackable savings: The city page says customers can sign up for both Auto Pay and Paperless Billing and receive a total of $20 in one-time discounts if eligible.

Pay by Phone, In Person, Drop Box or Pay Station

Payment method Official detail Best for Official action
Phone IVR Call 209-577-5395, option 4. Use account number to check balance, last payment, billing history and pay with Visa, Mastercard or qualifying debit card. Customers who need automated account and payment access. Phone payment page
In person 1010 10th Street, 2nd Floor, Suite 2100, Modesto, CA. Hours: Monday–Friday, 8:30 a.m.–4:30 p.m., excluding holidays. Receipts, account problems, cash/check/card help, urgent questions. In-person details
Outside drop box Located outside the City Hall building near the 11th Street entrance. After-hours check/money-order style payment. See map below
Inside drop box Located inside City Hall on the 2nd floor, Suite 2100, in the Customer Service lobby. Customers visiting during business hours but not needing a cashier. Drop box details
Authorized pay stations Modesto lists pay stations including ACE Cash Express, Viva Market, Walmart, CA Check Cashing, CASH 1 and others. Customers who prefer a local payment location. Pay station list
Urgent account warning: If the account is near disconnection, call 209-577-5395 before using a pay station or drop box so you know how fast the payment will post.

Late, Disconnect and Reconnect Fees

Modesto’s delinquent account schedule is specific. Do not assume the printed bill amount is still the live balance if the account is late.

Fee / status Official amount What it means
Late charge $10 or 1.5%, whichever is greater Can be added if payment is not received by the due date.
Disconnect notice $10 Notice-related fee on delinquent accounts.
Disconnect $42.50 Fee associated with disconnection.
Reconnect $42.50 Standard reconnection fee after disconnection.
After-hours reconnection $60 Higher reconnection fee outside normal hours.
Returned payment $25 per returned item Applies when a payment is returned.
Tamper fee $100 or actual time/materials, whichever is greater Do not turn service on illegally or tamper with meter/lock.

Past-due call script

“Hi, I have a past-due Modesto utility account. My new account number is ____. Can you confirm the live balance, whether a late charge, disconnect notice, disconnect fee or reconnect fee is already added, and what payment method will post fastest?”

Utility Billing Assistance Program: $45 Monthly Discount

💵

$45 discount

Qualifying City of Modesto customers can receive a $45 discount each monthly billing cycle.

Assistance program
🏠

Primary residence only

The discount is only available on the utility account at the primary residence of the account holder.

Eligibility details
📄

Proof required

Applicant must provide a Modesto utility bill and proof of enrollment in an eligible public assistance program.

Documents needed
Assistance step What to do Official action
Apply online Use the city’s online Utility Billing Assistance form. Open assistance page
Request application by phone Call 209-577-5395 and ask for an application to be mailed. Call 209-577-5395
Apply in person Visit 1010 10th Street, Suite 2100. See office map
Processing time Allow four to six weeks after application submission and approval. Confirm processing
Reapply rule: Modesto says customers must re-apply for the Utility Billing Assistance Program every two years.

Courtesy Leak Adjustment: What Qualifies and What Does Not

Leak adjustment rule Residential customer detail Official action
Who can apply? Applicant must be the account holder of record. Leak program page
Frequency One courtesy leak adjustment every two years. Read qualifications
Deadline Submit the completed request with documentation within 90 days from the billing period when the leak occurred. Apply within 90 days
Repair first Leak must be repaired before the adjustment request is submitted. Repair proof rules
Documentation Receipts from plumber, parts for self-repair, or photos documenting repair may be used. Documentation rules
Residential maximum Maximum eligible residential credit is $1,500. Credit limit
Not eligible: Modesto says non-eligible requests include high usage from theft, unattended nozzles, water left running, or faulty irrigation valves/systems such as sprinkler timers.

Start, Stop or Transfer Modesto Utility Service

🚰

Start service

Residents can start service in person, by phone at 209-577-5395, or through the online portal. Online requests are processed within 48 business hours, excluding holidays and weekends.

Start service
🔚

Stop service

Stop service through the secure online form, by phone, or in person at Customer Service. Online stop requests are processed within 48 hours, excluding holidays and weekends.

Stop service
🔁

Transfer service

Use the portal or Customer Service if you are moving within the City’s service area and need one address closed and another opened.

Transfer service

What Services Can Be on a Modesto Utility Bill?

Modesto utility billing is not just tap water. The City provides monthly billing for water, sewer, storm drain and garbage services, and garbage charges are included on most residential utility bills.

💧

Water

Metered or flat-rate water service depending on location and account setup.

🚽

Sewer

Sewer service can appear with water service on the same utility bill.

🌧️

Storm drain

Storm drain charges support drainage infrastructure and stormwater systems.

🗑️

Garbage

Private garbage companies provide service, but charges are included with most Modesto utility bills.

Bill reading tip: If the total increased, separate water use from sewer, storm drain and garbage charges before assuming the meter is wrong.

Water Rates and High-Bill Reading

📏

Meter size matters

The City says monthly water bills vary by meter size, water consumption and drought status.

Water rates page
🧾

Base + consumption

Metered water service charges consist of a base charge plus a water consumption charge based on usage.

Metered water rates
🌱

Conservation helps

The City points customers to water conservation resources and rebate programs to reduce usage.

Water rebates

Water Leaks, Water Waste and Sewer Issues

Problem Official contact / action What to say
Water leak Water Services Division: 209-342-2246. Nearest address, cross street, whether leak is in street, yard, meter box or private plumbing.
Water waste Water Services Division: 209-342-2246. Location, time, repeated watering pattern and visible runoff details.
Temporary on/off water request Water Services Division: 209-342-2246. Address, account name, requested date and reason.
Sewer/storm drain issue Wastewater Services Division emergency phone: 209-577-6200. Street or property location, odor/spill/stoppage description, safety risk.
Billing question Customer Service: 209-577-5395. New account number, service address, bill date, amount and payment proof.

Local Modesto Tips That Actually Help

For payment and portal problems

  • Do not use an old bookmarked payment page after the 2026 portal change.
  • Find the new seven-digit account number before trying to pay.
  • Re-enroll Auto Pay in the new portal if your old Auto Pay was set up before the upgrade.
  • Use phone IVR if you need balance, last payment and billing history quickly.
  • Call before using a pay station if the account is already at disconnect risk.

For high bills and leaks

  • Check sprinkler timers first; faulty irrigation is not eligible for the leak adjustment.
  • Repair the leak before submitting a courtesy adjustment request.
  • Keep receipts, parts receipts, photos and repair dates.
  • Submit within 90 days from the billing period when the leak occurred.
  • Remember the residential credit maximum is $1,500 and only once every two years.

Modesto Utility Billing Office Map and Visit Plan

Use this map for Modesto Customer Service / Revenue Collections and Compliance at 1010 10th Street, 2nd Floor, Suite 2100, Modesto, CA 95354. Hours are Monday–Friday, 8:30 a.m.–4:30 p.m., excluding holidays.

Bring

Utility bill, new seven-digit account number, photo ID, payment method, service address and any repair/assistance documents.

Ask before leaving

“Is my payment posted, is my account safe from disconnection, and are any fees still pending?”

Drop box location

Outside drop box is near the 11th Street entrance. Inside drop box is in the 2nd-floor Customer Service lobby.

Modesto Water Bill FAQ

How do I pay my City of Modesto water bill online?

Use the official City of Modesto Bill Pay Customer Portal at modestogov.com/billpay. New and existing customers must register when using the new portal for the first time.

What is the City of Modesto utility billing phone number?

Call 209-577-5395 for utility billing, payment inquiries, and start, stop or transfer service help.

How do I pay a Modesto utility bill by phone?

Call 209-577-5395 and choose option 4 for the automated phone system. You can check balance, last payment, billing history and pay with eligible card options.

Why is my old Modesto utility account login not working?

Modesto launched a new utility billing portal in 2026. Customers may need to register again, update the password, use the new seven-digit account number and re-enroll Auto Pay.

Where is the Modesto utility billing office?

The office is at 1010 10th Street, 2nd Floor, Suite 2100, Modesto, CA 95354. Hours are Monday through Friday, 8:30 a.m. to 4:30 p.m., excluding holidays.

What is the late fee on a Modesto utility bill?

The delinquent account schedule lists the late charge as $10 or 1.5%, whichever is greater.

How much is Modesto utility reconnection?

The delinquent fee schedule lists reconnect at $42.50 and after-hours reconnection at $60.

Does Modesto offer utility bill assistance?

Yes. Qualified customers can receive a $45 discount each monthly billing cycle on the primary-residence utility account. Proof of enrollment in an eligible public assistance program is required.

Can I get a leak adjustment on a Modesto water bill?

Possibly. The account holder must apply within 90 days from the billing period when the leak occurred, the leak must be repaired first, and receipts or repair documentation must be provided. Residential customers are eligible for one adjustment every two years, up to $1,500 maximum credit.

Who do I call for a Modesto water leak or water waste?

Call the Water Services Division at 209-342-2246 for reporting leaks, water waste and water requests or temporary on/off needs.

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