Melbourne Water Bill: Late Fee, Penalty & Grace Period

Set up automatic payments

The new portal supports automatic payments using e-check, credit card, bank card and electronic fund transfer options. Convenience fees are charged by the payment processor.

Enroll in e-billing

Registered portal users can enroll in e-billing and print recent bills from the dashboard.

Old AutoPay users must re-enroll

Customers enrolled in the City’s automatic payment service before May 31, 2025 needed to re-enroll with the new service.

25-day past-due rule

Melbourne says accounts are considered past due if not paid within 25 days of the billing date.

Disconnection risk

Past-due accounts are subject to late fees and service disconnection.

$30 reconnection charge

Service resumes only after the past-due balance and a $30 reconnection charge are paid.

Ascension Catholic Church

Serves listed ZIP codes including 32934–32936, 32904 and 32940. Walk in only with photo ID, Social Security card and paper bill. No electronic bills accepted.

Brevard Housing & Human Services

Serves Brevard County residents. City list shows 321-633-2007 and Monday–Friday, 8am–5pm.

Catholic Charities

City list says a one-time, verifiable emergency is required and customers should call for pre-screening.

When a sewer credit may apply

Melbourne authorizes sewer charge adjustments in certain cases where excessive water consumption does not enter the sewer system. The water consumption must exceed the previous six-month average by 100% of that average.

What to submit

• Written request within 60 days of the bill date.
• Completed Request for Sewer Credit Application.
• Repair bill, pool contract or statement explaining when and how repair was made.
• Payment arrangements while credit application is processed.

Two-hour meter test

Turn off all water, record the meter, wait at least two hours, then check again. If the meter moved, you likely have a leak.

Toilet dye test

Put colored liquid in the toilet tank, wait 30 minutes, and check the bowl. Color in the bowl may mean the flapper is leaking.

Outdoor irrigation check

A broken sprinkler head can waste about 300 gallons in an hour. Melbourne also limits watering to before 10am or after 4pm.

Water line break / sewer backup

Call 321-608-5130 Monday–Friday, 7:30am–4pm.

After hours / holidays

Call 321-255-4622 outside working hours, weekends or holidays.

Dirty-looking water

Call Utilities Operations at 321-608-5130 during working hours; after hours call 321-255-4622.

Trash or recycle cart

New customers needing initial trash or recycle carts should call Waste Management at 321-723-4455.

Best path by situation

• Just paying: use Quick Pay in the Municipal Online Services portal.
• Need history or AutoPay: register and add the utility account.
• No paper bill: call 321-608-7100 for account/customer-number help.
• Past due: call before assuming online payment alone clears disconnection risk.
• Pool fill or outdoor leak: ask about sewer credit within 60 days.
• Water/sewer break: call operations, not Utility Billing.

Common mistakes to avoid

• Using an old bookmarked portal from before the 2025 payment processor change.
• Trying to register without customer number and last bill number.
• Waiting more than 60 days to request sewer credit.
• Assuming every high bill qualifies for a sewer adjustment.
• Ignoring the 25-day past-due timeline.
• Calling the billing office for an active water line break after hours.

Bring

Bill, account number, customer number, ID, payment method, lease/ownership documents for new service, and any shutoff or high-bill notice.

Ask

“Is my account current after this payment, and do I need a sewer credit, payment arrangement or reconnection payment today?”

New account timing

New applications are accepted 8:30am–4:30pm, not until the full 5pm office closing time.