Baytown Utility Bill Pay Center for Portal Setup, Late Fees and High Water Bills
This guide helps City of Baytown customers pay water, sewer, garbage, recycle and MDUS charges, create the new utility portal profile, avoid 10% late charges, request a payment arrangement before disconnection, or investigate a high bill.
Every step below includes the official link, payment path, phone number, deadline or local assistance contact beside the action, so the page works like a practical Baytown utility desk instead of a long generic article.
Fast answer: Baytown customers pay through the Baytown Utility Services portal, in person, by mail, night drop, bank draft or alternate sites such as Food Town, Walmart, Kroger, Joe V’s and Ace Cash. Pay-by-phone is no longer available. To use the new portal, create a profile and link your utility account with the Customer I.D. and Account Number from the bill.
Late or disconnected account warning: online and mailed payments can take time to apply. If service has been disconnected, the delinquent balance must be paid before restoration; after online payment, email the confirmation number to ubservice@baytown.org or call 281-420-6515 by the city deadline.
Baytown Water Bill: 10 Quick Attributes With Answers
Baytown Water Bill Action Board: Use the Correct Official Step
Most users need one direct action: pay now, create the new portal login, avoid late fees, restore disconnected water, ask for a payment arrangement or investigate a high bill.
I need to pay online
Use the Baytown Utility Services portal. You need your Customer I.D. and Account Number from the bill to create and link the account.
Open portalI do not have portal access yet
Create a new profile, then link your Baytown Utility Billing account under the Utility Billing account section.
See portal stepsMy bill is close to late
Payment must be received in the Utility Services Office by 5:30 p.m. on the due date to avoid late charge.
Late fee FAQMy water was disconnected
Pay the delinquent balance before restoration. If paid online, email confirmation or call Utility Services by the city deadline.
Call 281-420-6515I need more time to pay
Ask about a payment arrangement before disconnection. Effective April 6, 2026, arrangements are limited to two in a 12-month period.
Payment arrangement rulesMy bill is unusually high
Check toilets, plumbing, meter movement and leak-adjustment rules before assuming the bill is wrong.
Leak adjustment pageCreate the Baytown Utility Services Portal Profile
Open the official portal
Start from Baytown’s payment page or go directly to the Utility Services portal.
Open portalCreate a user profile
Use Google, Apple, Microsoft, Facebook or email sign-up. If using email, check for the “Community Access Id” verification email.
Official portal instructionsLink the utility account
Choose Baytown Utility Billing, Utility Billing, Accounts, then Link to Account. Enter the Account ID and CID / Customer I.D.
Linking stepsUse paperless and alerts
The city says the portal can show previous bills, water/sewer usage, paperless billing and text or email bill notifications.
Manage profileBaytown Water Bill Payment Options and Posting Rules
| Payment option | Official detail | Best for | Action |
|---|---|---|---|
| Online portal | Create a new profile and link your utility account. Online payments are posted next business day or when funds are received. | Normal payments, usage tracking, paperless setup. | Pay online |
| In person | Utility Services, 315 W. Texas Avenue. In-person payments: Monday–Thursday 7:30 a.m.–5:30 p.m.; Friday 7:30 a.m.–11:30 a.m. | Urgent payments, receipt, restoration, arrangements. | See map |
| Night drop | Located in the front and rear of the Utility Services Office. Posted next business day. | After-hours check or money-order drop-off. | Drop box rules |
| Mail to P.O. Box 738277, Dallas, TX 75373-8277. | Non-urgent payments only. | Mail details | |
| Alternate payment sites | City lists Food Town, Walmart, Kroger, Joe V’s and Ace Cash as alternate payment sites. | Convenient local payment when not in the city office. | See payment page |
| Pay by phone | Not available. Baytown says pay-by-phone is no longer a payment option. | Do not use old phone-pay instructions. | Verify no phone pay |
Baytown Billing Cycles and Due Dates
About 14 days to pay
Each customer has approximately 14 days from the day the bill is mailed to pay without penalty.
Official billing infoLate Charge, $50 Delinquent Fee and Non-Payment Notice
10% late charge
The late charge is 10% of the water, sewer, garbage/recycle and MDUS charges.
Late charge FAQ5:30 p.m. due-date cutoff
Payment must be received in the Utility Services Office by 5:30 p.m. on the due date to avoid late charges.
Payment timing FAQ$50 delinquent fee
The $50 delinquent fee is automatically charged if the past-due amount is not paid before 5:30 p.m. on the non-payment notice due date.
Service fee tableIf Baytown Water Service Was Disconnected for Non-Payment
Pay the delinquent balance
The city says the delinquent balance must be paid before services can be restored.
Pay onlineUse the correct same-day deadline
In-person restoration deadline: 5:30 p.m. Monday–Thursday or 11:30 a.m. Friday at Utility Services.
See office mapIf paid online, send confirmation
Email the confirmation number to ubservice@baytown.org or call 281-420-6515 by the city deadline.
Email confirmationExpect next-business-day restoration
The city says services will be restored the next business day if full payment is made by the required deadline.
Call Utility ServicesRestoration call script
Baytown Payment Arrangements: Ask Before Disconnection
Qualifying account holders
Baytown offers payment arrangements to qualifying account holders who contact Customer Service before service interruption.
Call 281-420-6515Past-due amount only
If approved, the arrangement extends the due date for the past-due amount only. The current bill must still be paid by the due date.
Payment arrangement ruleTwo per 12 months
Effective April 6, 2026, payment arrangements are limited to two within a 12-month period.
Arrangement FAQBaytown Water Bill Assistance Contacts
If Baytown cannot approve a payment option or the balance is too large, use the local resource contacts listed by the city.
Baytown Resource and Assistance Center
The city FAQ lists BRAC as a local assistance contact for customers unable to pay.
Call 281-424-5752Harris County Social Services
The city FAQ also lists Harris County Social Services as a possible resource.
Call 281-422-8564Keep documents ready
Prepare utility bill, disconnect notice, ID, proof of address, income documents and any payment confirmation.
Official FAQ sourceOpen or Transfer Baytown Water/Sewer Service
| Task | Official detail | What to prepare | Official action |
|---|---|---|---|
| Open residential service | Complete the Online Application for Water/Sewer Service and acknowledge contract terms. | Proof of ownership or signed lease, valid driver’s license or ID. | Residential application |
| Owner deposit | Deposit is $100 per unit, plus $30 service charge per meter. | Ownership proof and ID. | Deposit rules |
| Tenant deposit | Deposit is $200 per unit, plus $30 service charge per meter. | Signed lease and ID. | Tenant rules |
| Same-day service | Same-day service is not available. Once account is established, service is activated the next business day. | Submit early and pay deposits before service is needed. | Apply early |
| Transfer service | Transfer of service charge is $25 and the bill must be paid to date. | New address, old address, move date and account status. | Call Utility Services |
Baytown Water, Sewer, Garbage and MDUS Bill Math
Baytown’s example is helpful because many customers think the bill is only water. The sample bill includes water, sewer, garbage/recycle and Municipal Drainage Utility Service.
| Charge item | Official detail shown by city | Why it matters | Official link |
|---|---|---|---|
| Water base charge | $11.82 for single-family example. | Appears before usage charges. | Billing info |
| Sewer base charge | $12.76 for single-family example. | Sewer can be a major part of the final bill. | Sewer math |
| Water usage | Calculated per 1,000 gallons: first 2,000 at $3.19, next 4,000 at $7.20, over 6,000 at $9.93. | Irrigation, pools and leaks push usage into higher tiers. | Water rates |
| Sewer usage | First 2,000 gallons at $3.19 and next 10,000 gallons at $7.20 in the city example. | Residential/commercial sewer charges are based on monthly water consumption billed. | Sewer charge FAQ |
| Garbage / recycle | City sample includes $40.00. | Not a water-use charge, but it can appear on the utility bill. | Sample calculation |
| MDUS | City sample includes $4.00. MDUS means Municipal Drainage Utility Service. | For MDUS questions, city FAQ says contact Health Department Storm Water Division at 281-420-5384. | Call stormwater |
Baytown 5,000-Gallon Example Calculator
Use this quick calculator to understand Baytown’s official 5,000-gallon sample. It is a planning tool, not a live account balance.
Actual bills may include current adopted rates, account status, deposits, penalties, service fees, adjustments or other city charges. Always use the live portal or Utility Services for your exact balance.
High Baytown Water Bill? Check Leaks Before You Pay and Forget
Toilet leak test
- Remove the tank lid after the toilet stops filling.
- Listen for running water.
- Add food coloring or dye tablet to the tank.
- If color appears in the bowl within 0–15 minutes, there is a leak.
Hidden plumbing leak test
- Turn off all faucets.
- Read and record the meter dial.
- Recheck after 15–20 minutes.
- If the meter dial changes, water is passing somewhere.
Outdoor usage check
- Lawn watering.
- Pool filling.
- Hose left on.
- Sprinkler head or irrigation leak.
Baytown Water Meter Reading, Rereads and Meter Tests
| Meter issue | Official detail | Practical user move | Official link |
|---|---|---|---|
| Monthly meter read | Baytown meters are read each month and billed in thousands of gallons. | Compare current usage against last month and the same season. | Water meters |
| Drive-by electronic read | Meters use electronic devices read by a drive-by unit; manual reads happen in some cases. | Keep meter area accessible and not damaged. | Meter details |
| Mowing damage | The city warns customers not to mow over or around the meter box; repair/replacement charges may apply. | Trim carefully and do not cover or damage the meter box. | Meter protection |
| Meter test | If the meter tests accurate, a fee may be applied; if reading fast, there is no charge and the bill is adjusted to average usage. | Request a test only after checking obvious leaks. | Meter test |
| Reread fee | Service fee table lists reread fees: first and after as $10 and $25. | Ask what fee applies before requesting repeated rereads. | Fee table |
Baytown Utility Services Office Map and Visit Plan
Use the Utility Services office for urgent payment, arrangements, restoration questions, account help or in-person payment. The city lists Utility Services at 315 W. Texas Avenue.
Bring
Bill, Customer I.D., Account Number, ID, payment method, disconnect notice, arrangement paperwork and confirmation proof.
Ask before leaving
“Is my account current now, and will any late fee, delinquent fee or restoration step still apply?”
Drop-box caution
Night drop payments post next business day and payments left after 5:30 p.m. on the due date are late.
Official Baytown Water Bill Links
Baytown Water Bill FAQ
How do I pay my Baytown water bill online?
Use the Baytown Utility Services portal. Customers must create a new profile and link the utility account using the Customer I.D. and Account Number from the bill.
Can I pay a Baytown water bill by phone?
No. The City of Baytown says pay-by-phone is no longer available. Use the portal, in-person payment, mail, night drop, automatic bank draft or alternate payment sites.
What is the Baytown utility billing phone number?
Call Utility Services at 281-420-6515 for billing questions, payment arrangements, restoration confirmation, account information and payment-status help.
When is my Baytown water bill due?
If the account number begins with 1, the bill is due between the 5th and 10th of the month. If the account number begins with 2, it is due between the 20th and 25th. Customers have about 14 days from the day the bill is mailed to pay without penalty.
How much is the Baytown late charge?
The late charge is 10% of the water, sewer, garbage/recycle and MDUS charges. Payment must be received in the Utility Services Office by 5:30 p.m. on the due date to avoid late charge.
What is the $50 Baytown delinquent fee?
The $50 delinquent fee is automatically generated if the past-due amount is not paid in the Utility Services Office before 5:30 p.m. on the non-payment notice due date.
What should I do if my Baytown water was disconnected?
Pay the delinquent balance. If paying online, email the confirmation number to ubservice@baytown.org or call 281-420-6515 by 5:30 p.m. Monday–Thursday or 11:30 a.m. Friday. The city says restoration is next business day if full payment is made by the deadline.
Can I get a Baytown water bill payment arrangement?
Payment arrangements may be available to qualifying account holders before service interruption. The current bill must still be paid by the due date, and effective April 6, 2026, arrangements are limited to two within a 12-month period.
How do I check a high Baytown water bill for leaks?
Check toilets with dye, turn off all faucets, record the meter reading, wait 15–20 minutes, and recheck. If the meter changes, water is moving through the plumbing system and a leak may exist.
How much is the deposit for new Baytown water service?
For residential service, Baytown lists a $100 owner deposit per unit or $200 tenant deposit per unit, plus a $30 service charge per meter. Same-day service is not available; service is activated the next business day after the account is established.