Port St. Lucie Utility Bill Help Center for Water, Sewer, Payments and Shutoff Problems
This guide is for City of Port St. Lucie utility customers who need to pay a water or sewer bill, find the 13-digit account number, use phone payment, request a payment extension, understand payment fees, start service, handle a high bill, or report a sewer alarm.
Every step below includes the official City link, phone option, address, fee, or form path inside the action card, so the page works like a practical billing desk instead of a generic article.
Fast answer: City of Port St. Lucie customers can pay water/sewer bills online, by 24/7 phone at 772-873-6400, by mail to PO Box 8987, Port St. Lucie, FL 34985, or by check/money order drop box at City Hall, 121 SW Port St. Lucie Blvd. To pay online without logging in, use the 13-digit account number printed in the upper-right corner of the utility bill.
Important: online card/digital wallet payments have a 2.75% service fee with a $1.95 minimum, and e-check payments have a $0.95 fee. If you need more time, the City’s payment-extension request is usually answered the same business day, but no later than 24 hours.
Port St. Lucie Water Bill Quick Facts
Port St. Lucie Water Bill Action Board: Use the Right Official Step
Start here. Each action card gives the next step, what to prepare, and the official link or phone number.
I need to pay online
Use the City’s Utility Billing & Accounts page, then choose the online payment option. Have the 13-digit account number from the bill ready.
Open official payment pageI want to pay by phone
Call 772-873-6400 and press #1 to make a payment through the 24/7 automated phone service.
Call 772-873-6400I need more time to pay
Use the City’s payment-extension option. Responses are typically provided the same business day, no later than 24 hours.
Request payment extensionMy service was disconnected
Call immediately. The City says disconnected-for-nonpayment or maintenance emergencies should go through 772-873-6400.
Contact Utility SystemsMy bill is high
Check for leaks, remember the City bills monthly and in thousand-gallon increments, then call Connection Support if usage looks wrong.
Call Connection SupportMy sewer alarm is sounding
If a sewer alarm is sounding or flashing at your home or a neighbor’s home, the City says to call 772-873-6400.
Call sewer alarm lineHow to Pay a City of Port St. Lucie Water or Sewer Bill
| Payment method | Official detail | Best use | Action |
|---|---|---|---|
| Online account login | Registered customers can review invoice history, payment history, schedule automatic payments, use saved payment information and enroll in pay-by-text. | Best for repeat customers who want AutoPay and account history. | Open login/register options |
| One-time online payment | Pay without logging in using the 13-digit account number from the upper right corner of the utility bill. | Best for quick payment, deposit, or new residential construction payment. | Pay without login |
| Phone payment | Call 772-873-6400 and press #1 to make a payment. | Best if you prefer phone payment or cannot use the portal. | Call phone payment |
| Mail checks or money orders to PO Box 8987, Port St. Lucie, FL 34985. | Best when the account is not urgent or near shutoff. | Verify mail address | |
| City Hall drop boxes | Use check or money order with account information at City Hall drop boxes. Payments after 4 p.m. process next business day. | Best for after-hours non-cash payment. | See drop-box plan |
| Cash payment | The City FAQ says customers can visit City Hall to make a cash payment by appointment or first-come, first-served walk-in. | Best if you must use cash and need staff help. | Cash payment guidance |
Payment Fees, Accepted Methods and Posting Risk
Card / wallet fee
A 2.75% fee applies to credit/debit card, PayPal and Venmo payments, with a $1.95 minimum.
Verify payment feeAccepted online options
The City lists Visa, Mastercard, AMEX, Discover, Google Pay, Apple Pay, eCheck, PayPal, PayPal Credit and Venmo.
Payment options13-Digit Account Number, First Bill and Online Registration
Where to find it
Your 13-digit account number is printed in the upper-right corner of the utility bill.
Account number FAQNew customers
New customers need to wait for the first bill to be generated before registering the account online.
Register/login infoCan’t locate account
Email utility@cityofpsl.com or call 772-873-6400 if you cannot find the account number.
Email Utility Connection SupportNeed More Time? Payment Extension and Account Support
Request the extension before the deadline
The City says customers who need additional time can request a payment extension.
Find payment-extension linkExpect a quick response
Responses are typically provided within the same business day, but no later than 24 hours.
Extension detailsCall if service is already disconnected
For disconnected service due to nonpayment, the City says to contact Utility Systems at 772-873-6400.
Call 772-873-6400Ask what clears the account today
Ask whether full past due balance, reconnect fee, same-day service fee, or deposit is required before water is restored.
See delinquent rulesPayment-extension call script
Delinquent Bill, Shutoff Status and Reconnection Fees
| Issue | Official detail | What to do now | Official action |
|---|---|---|---|
| When bill becomes delinquent | Bills are due when rendered and become delinquent if not paid within 20 days after they are issued. | Pay before the 20-day mark or request an extension early. | Read billing FAQ |
| Shutoff status | If service is in delinquent shut-off status, restoration requires all past-due bills plus a $65 reconnect fee. | Call before paying if the account is already disconnected. | Call Utility Systems |
| Same-day turn on/off | Routine turn-on/turn-off requests can be next business day at no additional charge; same-day service adds $50. | Request next business day when possible to avoid the same-day charge. | Turn-on/turn-off FAQ |
| Vacation shutoff | The City recommends having water turned off while away to avoid possible water loss. There is no charge to turn it off, but a $50 reconnection charge applies. | Good option for seasonal residents who leave for months. | Schedule with City |
| Do-it-yourself shutoff | You may shut off water only at your house valve. Only authorized City personnel have access to City pipes, meters and equipment. | Do not tamper with the meter or City valve. | Read meter rule |
High Port St. Lucie Utility Bill? Check These First
The City says bills can look the same for months because usage is billed in thousand-gallon increments and because a Base Facility Charge applies whether water is used or not. A jump can also mean a leak.
Interior leak check
- Check toilets for running water.
- Listen for silent tank refills.
- Check faucets, showerheads and hose bibs.
- Look near water heater and service line.
Florida outdoor usage
- Irrigation schedule changed.
- Sprinkler head broken.
- Hose or pool fill left running.
- Wet ground near meter or service line.
Bill math check
- Compare billed gallons month to month.
- Check if usage crossed the next 1,000-gallon mark.
- Separate water from sewer.
- Look for Base Facility Charge.
High-bill call script
Sewer Alarms, Sewer Charges and Sewer-Only Accounts
Sewer alarm sounding
If the sewer alarm is sounding or flashing at your home or a neighbor’s, the City says to call 772-873-6400.
Call nowSewer charge basis
The City says sewer charges are based on metered water usage, while sewer-only accounts are charged a flat sewer rate.
Sewer FAQResidential sewer cap
Residential sewer charges cap out at 8,000 gallons of metered water use.
Read cap detailStart, Stop or Transfer Utility Service in Port St. Lucie
| Task | Official requirement | Practical move | Official action |
|---|---|---|---|
| Start service at an existing home | Government-issued ID, complete service address, start date, and deposit. | Apply online and wait for City instructions on paying the deposit. | Start service application |
| Residential water-only deposit | $70 deposit listed for water-only customers. | Plan for the deposit before your move date. | Deposit details |
| Water and sewer deposit | $180 deposit listed for customers with water and sewer. | Confirm whether the property has water only or both water and sewer. | Application requirements |
| Business/entity account | Requires authorized-agent ID, address, start date, deposit, W-9 and supporting document showing account authority. | Gather business authorization documents before applying. | Business/entity requirements |
| Transfer service | Transfers can be done by phone, but all outstanding charges for the old location must be paid before transfer. | Ask for old balance and new start date in one call. | Call to transfer |
Seasonal Residents: Vacation Shutoff and Fixed Charges
Still getting bills while away?
The City says utility rates are structured so all customers share fixed costs, so bills can continue even during months with no recorded usage.
Base facility FAQVacation shutoff option
The City recommends having water turned off while away to avoid possible water loss. There is no charge to turn water off.
Schedule shutoffReconnection cost
The City notes a $50 charge for reconnection after vacation shutoff.
Read vacation FAQNew Construction, Well/Septic Conversion and Utility Engineering
New residential construction
You need the complete service address, a plot plan or survey, and payment for the applicable fee worksheet.
New construction applicationWell/septic conversion
The City lists address, homeowners’ driver’s licenses, and payment for the conversion fee worksheet as requirements.
Conversion detailsCommercial utility service
Customers starting commercial utility service should contact Utility Engineering.
Email Utility EngineeringUtility Engineering office
Utility Engineering is in City Hall Municipal Complex, Building B, 121 SW Port St. Lucie Blvd., Monday–Friday, 8 a.m.–5 p.m.
Engineering contact pagePort St. Lucie Utility Office Map and Drop-Box Plan
Use this for City Hall Building A at 121 SW Port St. Lucie Blvd., Port St. Lucie, FL 34984. Bring your bill, 13-digit account number, service address, ID, payment method, extension request details, and shutoff notice if relevant.
Drop box #1
Curbside drop box in the roundabout between the Police Department Building C and City Hall Building A. Available 24/7.
Drop box #2
Walk-up drop box near the eastside handicap parking. Available 24/7.
Lobby drop box
Inside City Hall lobby during open hours. Payments after 4 p.m. are processed the next business day.
Official Port St. Lucie Utility Links
Port St. Lucie Water Bill FAQ
How do I pay my City of Port St. Lucie water bill online?
Use the City’s Utility Billing & Accounts page and choose the online payment option. To pay without logging in, use the 13-digit account number printed in the upper-right corner of your utility bill.
What is the Port St. Lucie utility payment phone number?
Call 772-873-6400. Press #1 to make a payment, #2 to report water and sewer emergencies, or #3 to speak to a Connection Support Specialist.
Where do I mail a Port St. Lucie water bill payment?
Mail checks or money orders to PO Box 8987, Port St. Lucie, FL 34985. Do not mail last-minute payments if the account is in shutoff status.
Where are the Port St. Lucie utility drop boxes?
The City lists drop boxes at City Hall, 121 SW Port St. Lucie Blvd.: a curbside drop box in the roundabout between the Police Department and City Hall, a walk-up drop box near eastside handicap parking, and a lobby drop box during open hours.
What fees apply to online utility payments?
A 2.75% fee with a $1.95 minimum applies to credit/debit card, PayPal and Venmo payments. A $0.95 fee applies separately to EFT/ACH e-check payments.
Can I request a Port St. Lucie utility payment extension?
Yes. The City says customers who need additional time can request a payment extension, and responses are usually provided the same business day, no later than 24 hours.
When does a Port St. Lucie utility bill become delinquent?
Bills are due when rendered and become delinquent if not paid within 20 days after they are issued.
What is the reconnect fee if service is in delinquent shutoff status?
The City says service in delinquent shutoff status is restored after all past-due bills and a $65 reconnect fee are paid.
Why is my Port St. Lucie utility bill the same every month?
The City says many homes use about the same amount of water monthly, usage is billed in thousand-gallon increments, and a Base Facility Charge applies whether water is used or not.
Who do I call if my sewer alarm is sounding?
Call 772-873-6400 if a sewer alarm is sounding or flashing at your home or a neighbor’s home.