GSO Water Bill Help Center for Payments, Fees, Leaks & Payment Plans
This page helps Greensboro customers pay a City Services Billing Statement, use GSO WaterWise, avoid unauthorized payment centers, understand the July 2026 card fee, request help for a past-due account, and troubleshoot a high water bill.
Use the action cards below first. Each step includes the official City page or phone number beside the task, so you can pay, ask for an arrangement, check rates, report a leak, or fix a billing issue without guessing.
Fast answer: Greensboro customers can pay water/sewer bills through GSO WaterWise, by phone at 336-373-IPAY (4729), by bank draft, by mail, by drop box, or in person. For account help, payment arrangements, new service, or close account questions, call 336-373-CITY (2489).
Fee warning: Beginning July 1, 2026, Greensboro applies a 2.95% card transaction fee with a $1.95 minimum for card payments made online and by phone. Secure electronic bank draft in GSO WaterWise remains the fee-free online payment path.
GSO Water Bill: 10 Quick Facts
Greensboro Water Bill Action Board
Pick the task that matches your situation. The official link is inside each step so the page works like a practical help center, not a plain article.
I need to pay now
Use GSO WaterWise for one-time or recurring payments, usage tracking, paperless billing, and bank draft.
Open GSO WaterWiseI want the official payment options
Greensboro lists online, phone, bank draft, mail, drop box and in-person payment options.
Payment pageI cannot pay the full bill
Call 336-373-CITY to ask about promise-to-pay or installment plans. Installments can spread past-due repayment up to six months.
Customer serviceMy bill suddenly increased
Check for toilet, faucet, shut-off, or underground leaks. Use the meter test before assuming the bill is wrong.
High-bill FAQI repaired a leak
Submit a leak adjustment request after repair and review the City’s water/wastewater rules before sending the request.
Leak adjustment requestI have a water/sewer emergency
For main breaks, sewer stoppages, or taste/odor/color changes, call Water Resources 24-hour dispatch at 336-373-2033.
Emergency contactsHow to Pay a Greensboro Water Bill Safely
| Payment method | Official detail | Best for | Official action |
|---|---|---|---|
| GSO WaterWise online | One-time or recurring payment, bank draft, cards, digital wallets, usage tracking and paperless billing. | Most customers who want online access and usage alerts. | Open portal |
| Bank draft | Secure electronic bank draft in GSO WaterWise is the fee-free online option. | Customers avoiding the card processing fee. | Bank draft details |
| Pay by phone | Call 336-373-IPAY (4729). Cards are accepted, but checking accounts and prepaid cards are not accepted by phone. | Customers who need phone self-service. | Phone payment rules |
| Mail check or money order payable to City of Greensboro to PO Box 1170, Greensboro, NC 27402-1170. | Non-urgent payments only. | Mail instructions | |
| Drop box | Drop box at 2602 S. Elm-Eugene St.; checks or money orders only; no cash; include payment stub. | After-hours check or money order payments. | Drop box details |
| In person | Pay at 300 W. Washington St. or 2602 S. Elm-Eugene St., 8 a.m.–5 p.m. Monday–Friday. | Urgent service issues, cash, card, check, money order or receipt needs. | Locations and hours |
2026 Card Fee: How to Avoid Paying Extra
Card fee
Beginning July 1, 2026, online and phone card payments have a 2.95% transaction fee with a $1.95 minimum.
Verify fee noticeFee-free online option
Use secure electronic bank draft in GSO WaterWise to avoid the online card processing fee.
Use GSO WaterWisePhone limitation
Phone payment accepts major credit/debit cards, but prepaid cards and checking accounts are not accepted by phone.
Phone-pay rulesGSO WaterWise Login, Usage Alerts and Paperless Billing
Register after receiving your first bill
The City says customers can sign up with the account number at the top of the bill and ZIP code.
Registration helpTrack water use
GSO WaterWise gives 24-hour access to water use and helps compare usage before the next bill surprises you.
View usageSet alerts
The portal can send leak alerts and high-usage warnings so customers catch problems earlier.
Alert detailsUse service forms
The City says GSO WaterWise provides convenient access to service forms and enhanced customer service.
Login to portalPast Due Greensboro Water Bill: Promise-to-Pay and Installment Help
Call customer service
Call 336-373-CITY (2489), Monday–Friday, 7:30 a.m.–5:15 p.m., to ask about arrangements or extensions.
Contact CenterPromise-to-pay
Greensboro describes promise-to-pay as a short-term extension for one bill.
Payment arrangement infoInstallment plan
Past-due account repayment may be spread out up to six months through an installment plan.
Installment helpCall script for a past-due GSO bill
What Is on a Greensboro City Services Billing Statement?
Greensboro’s statement can include more than tap water. Separate each line before assuming the water usage alone caused the total.
| Bill line | What it means | What to check | Official link |
|---|---|---|---|
| Billing and availability | Covers billing costs and helps guarantee availability of water and sewer services. | Meter size and whether you have water, sewer or sprinkler service. | Statement guide |
| Water usage | Measured through the water meter. One unit equals 748 gallons. | Current units, previous reading, present reading, A/E read code. | Water rates |
| Sewer usage | Billed in units based on water usage. | Leak or water-use spike can also affect sewer charges. | Sewer explanation |
| Stormwater | Supports stormwater infrastructure and is based on impervious surfaces. | Property tier, ERU, roof/driveway/paved area. | Stormwater FAQ |
| Household Hazardous Waste | Residential customers inside city limits pay HHW charge supporting the collection program. | City-limit status and meter size. | HHW explanation |
| Solid waste | Solid waste collection charges may appear for certain customers and are billed in advance. | Trash service, dumpster service, and property type. | Solid waste line |
Greensboro 2026 Residential Water and Sewer Rate Snapshot
These are official rate examples effective July 1, 2026. Use them for understanding the bill, not for replacing the live amount shown in GSO WaterWise.
| Charge | Inside city residential | Outside city residential | Plain-English use |
|---|---|---|---|
| Water billing and availability fee | $6.57 monthly for 5/8 inch meter | $16.57 monthly for 5/8 inch meter | Base water service fee before usage. |
| Water usage: up to 3 units | $3.56 per unit | $8.92 per unit | Lowest residential usage tier. |
| Water usage: 4 through 10 units | $5.13 per unit | $12.87 per unit | Mid residential usage tier. |
| Water usage: 11 through 20 units | $6.46 per unit | $16.03 per unit | Higher residential usage tier. |
| Water usage: 21+ units | $8.92 per unit | $22.34 per unit | High-use tier; leaks can push customers here. |
| Sewer billing and availability fee | $5.88 monthly for 5/8 inch meter | $14.84 monthly for 5/8 inch meter | Base sewer service fee before sewer usage. |
| Sewer usage | $5.70 per unit | $14.10 per unit | Sewer units are based on water consumption. |
High Greensboro Water Bill: Check These Before You Pay
Check GSO WaterWise usage
Look for a sudden spike, leak alert, high-usage warning, or unusual daily pattern.
View usageRun the meter test
Turn off all water inside and outside the home. If the meter needle is moving, Greensboro says you may have a leak.
High-bill FAQCheck common leak points
Leaky commode tanks, faucets, main house shut-off valves, and underground leaks are common causes of high usage.
Check for leaksAsk about leak adjustment after repair
If a repaired leak caused the high bill, submit a leak adjustment request and review the water/wastewater rules.
Request adjustmentHigh-bill call script
Water Main Break, Sewer Stoppage, Discolored Water or Emergency
24-hour Water Resources Dispatch
Call 336-373-2033 for water and sewer emergencies, including main breaks, sewer stoppages, or changes in drinking water taste, odor or color.
Department contactsBilling and account questions
For water, wastewater and stormwater billing questions, call 336-373-2344 or use GSO WaterWise messaging.
Billing contactWater testing
For City drinking water testing, contact the Water Quality Laboratory at 336-373-7527.
Water quality contactStart or Stop Greensboro Water Service
Request new service
Use Greensboro Customer Service for new water service. After receiving your first bill, register in GSO WaterWise to track usage and pay online.
Customer service pageDisconnect service
Be ready with the service address, turn-off date, and forwarding address for final bill or possible refund.
Disconnect instructionsGreensboro Payment Locations, Drop Box and Mail
Melvin Municipal Office Building
300 W. Washington St., Greensboro. Open 8 a.m.–5 p.m. Monday–Friday, excluding holidays.
Payment locationsJ. Edward Kitchen Operations Center
2602 S. Elm-Eugene St., Greensboro. Water Resources customer service and payment location.
Customer service officeDrop box / mail
Drop box accepts checks or money orders only. Mail payments to City of Greensboro, PO Box 1170, Greensboro, NC 27402-1170.
Utility payment detailsLocal Greensboro Tips That Actually Help
For high bills
- Check toilets first; a running toilet can push usage into higher tiers.
- Compare units used, not just the total dollar amount.
- Look for “A” or “E” beside readings: actual versus estimated.
- Check irrigation or outdoor hose use before assuming the meter is wrong.
- Use GSO WaterWise alerts to catch leaks earlier next time.
For payment stress
- Call 336-373-CITY before the due date to ask about promise-to-pay.
- Use bank draft if you want online payment without the card fee.
- Avoid non-authorized payment centers, especially if the account is close to cutoff.
- Keep payment confirmation until the next statement is correct.
- Ask assistance agencies early if you cannot pay the full balance.
Greensboro Water Bill Payment Map and Visit Plan
Use this map for the J. Edward Kitchen Operations Center. If your service is off or account is urgent, call first so you know whether an in-person payment is required.
Bring
Bill, account number, photo ID, payment method, service address, and any leak repair proof.
Ask before leaving
“Is my payment posted, is my arrangement active, and is any service action still pending?”
Use drop box carefully
Do not deposit cash. Include payment stub. Drop-box payments post by 5 p.m. on the next business day.
Official Greensboro Water Bill Links
GSO Water Bill FAQ
How do I pay my Greensboro water bill online?
Use GSO WaterWise. After receiving your first bill, you can register, make one-time or recurring payments, enroll in paperless billing, and track water usage.
What is the GSO WaterWise portal?
GSO WaterWise is Greensboro’s online customer portal for City water users. It lets customers pay bills, track water use, receive leak or high-usage alerts, and access service forms.
What is the Greensboro water bill phone payment number?
Call 336-373-IPAY, which is 336-373-4729, to pay by phone and access account information.
What is the Greensboro water customer service number?
Call 336-373-CITY, which is 336-373-2489, for general customer service, account help, payment arrangements, and service questions.
Does Greensboro charge a fee for card payments?
Yes. Beginning July 1, 2026, Greensboro applies a 2.95% transaction fee with a $1.95 minimum for card payments made online and by phone.
How can I avoid the Greensboro card processing fee?
Use secure electronic bank draft in GSO WaterWise. The City says bank draft remains the fee-free online payment option.
Where can I pay a Greensboro water bill in person?
You can pay at the Melvin Municipal Office Building, 300 W. Washington St., or the J. Edward Kitchen Operations Center, 2602 S. Elm-Eugene St., Monday through Friday, 8 a.m. to 5 p.m.
What should I do if my Greensboro water bill is high?
Check GSO WaterWise usage, then turn off all water in the home and look at the meter. If the needle is moving, you may have a leak. Common causes include leaky commode tanks, faucets, main shut-off issues, and underground leaks.
Can Greensboro customers get a payment arrangement?
Yes. Greensboro lists promise-to-pay plans for short-term extensions and installment plans that can spread repayment of past-due accounts up to six months. Call 336-373-CITY.
Who do I call for a Greensboro water or sewer emergency?
Call Water Resources 24-hour Dispatch at 336-373-2033 for main breaks, sewer stoppages, or changes in drinking water taste, odor, or color.