Brighton Utility Bill Help for Online Pay, Shutoff Risk, High Bills and Assistance
This guide is for City of Brighton, Colorado water, wastewater and storm drainage customers who need to pay a bill, register in the new utility portal, find a route-based due date, avoid a shutoff delay, fix a high sewer charge, or apply for water assistance.
Each action below includes the official city link, phone number, email, office address or form path so users can finish the task without reading a generic water-bill article.
Fast answer: City of Brighton utility customers can pay through the new online utility billing portal, by automated phone payment at 833-775-6310, by mail to the city lockbox, through the City Hall drop box, or in person at 500 S. 4th Avenue, Brighton, CO 80601. The city says due dates depend on the account’s Cycle/Route, shown on the bill under usage information or on the bill stub.
Critical past-due warning: the city specifically says not to use the lockbox mail option if trying to avoid shutoff or make a quick payment because there is a payment processing delay.
Brighton Water Bill Quick Facts
Brighton Water Bill Action Board: Use the Correct Official Link
Start here. These cards match the real user problems: paying today, registering, avoiding shutoff, fixing a leak bill, applying for help, or moving out.
I need to pay now
Use the official Municipal Online Payments portal or the automated phone payment system. Have the customer and account numbers ready.
Open payment portalI cannot register in the portal
Use the account number and customer number on your bill. If registration still fails, email utilitybilling@brightonco.gov or call 303-655-2009.
Official portal helpI am trying to avoid shutoff
Do not mail a check to the lockbox for urgent accounts. The city says that option has processing delay.
See payment warningI need help paying
Check the 2026 Water Assistance Program. Eligible customers may receive a $500 credit, subject to available funding.
Open assistance pageMy bill jumped from a leak
Use the leak adjustment policy. The account must be current or on an active payment arrangement, the leak must be repaired, and the application must be submitted within 60 days of discovering the leak.
Leak adjustment detailsI am a landlord or tenant
Tenant accounts require owner authorization. If one meter serves multiple units, the account must remain in the property owner’s name.
Tenant account formRegister in Brighton’s New Utility Billing Portal
Open the portal from the city site
The city’s new utility billing system launched Tuesday, March 31, 2026. Start from the official Online Payments page.
Official online paymentsUse your bill details
The city says you need your customer number and account number the first time you log in. This information is available on your bill.
Access portalLink your account
After registering, link the utility account using the account number and customer address.
How to pay onlineAsk for help if stuck
Email utilitybilling@brightonco.gov, call 303-655-2009, or go to City Hall during normal business hours.
Portal help infoBrighton Utility Payment Options: Choose the Fastest Safe Method
| Payment method | Official detail | Best for | Use this link/action |
|---|---|---|---|
| Online portal | Register and link accounts using customer and account numbers. | Most customers, account management, future payments. | Open portal |
| Automated phone payment | Call 833-775-6310; account and customer numbers required. | Customers who prefer phone payment. | Verify phone pay |
| Mail to lockbox | City of Brighton UCS, PO BOX 209378, Dallas, TX 75320. | Non-urgent check payments. | See lockbox warning |
| City Hall drop box | Check drop box outside City Hall across the main entrance next to the ballot box and post office box. No cash. | After-hours check drop-off. | See City Hall map |
| In person | City Hall accepts cash in person. Check, Visa and Mastercard are also listed. | Cash payment, account help, urgent confirmation. | Payment options |
Brighton Utility Bill Due Dates Are Based on Cycle/Route
Brighton reads meters monthly by geographic route. Billing cycles are designed to be between 28 and 32 days, and your route controls which Wednesday your bill is due.
Past Due or Avoiding Shutoff: What to Do First
Confirm the live balance
Log in to the portal or call 303-655-2009. Ask if late fees, returned payments, or payment arrangements affect the amount due.
Check accountUse a fast payment method
Do not mail to the lockbox if trying to avoid shutoff or make a quick payment because the city warns about processing delay.
Read payment warningAsk about a payment plan
The leak adjustment page says customers struggling to pay should call 303-655-2009 to discuss payment plan options.
Payment plan noteSave proof and call back
Keep payment confirmation, amount, date, account number, and staff name. Ask if your account needs manual release from a shutoff list.
Contact billingPast-due call script
2026 Brighton Water Assistance Program
Possible $500 credit
Brighton says qualified customers may receive a $500 credit for the 2026 calendar year, subject to available funding.
Water Assistance ProgramWho can apply
The customer must pay the utility bill directly to the City of Brighton, show financial need, and must not have tampered with the water meter in the past 24 months.
Applicant guidelinesAutomatic qualification examples
Households can automatically qualify if all adults receive benefits such as LEAP, SNAP, WIC, TANF or Medicaid.
Financial need rulesLeak Adjustment Credit: Fix the Leak, Then Apply Fast
Brighton’s leak adjustment policy is useful, but only if the customer follows the timing and account-status rules.
| Requirement | What Brighton says | What the customer should do | Official path |
|---|---|---|---|
| No recent meter tampering | Meter must not have been tampered with within the past 24 months. | Do not disturb the meter. Call billing if there is a meter concern. | Leak policy |
| No recent adjustment | No leak adjustment received within the past 12 months. | Check prior credits before applying. | Eligibility |
| Account status | The account must be current or on an active payment arrangement. | Call 303-655-2009 if you cannot pay the full balance on time. | Payment plan note |
| Repair and timing | The leak must be repaired and the application submitted within 60 days of discovering the leak. | Save plumber invoice, repair receipt, photos and meter evidence. | Apply for review |
High Brighton Water Bill: Water Usage, Sewer Average and Storm Drainage
Water usage
The city reads meters monthly, and billing cycles are generally 28–32 days. Water usage charges are based on customer usage.
Water service ratesResidential sewer average
Residential sewer usage is based on average water use during December, January and February, recalculated yearly, with a minimum sewer usage charge of 3,000 gallons per month.
Sewer calculationStorm drainage
All customers within city boundaries are charged storm drainage fees. Residential customers pay a flat fee per month.
Storm drainage feeHigh-bill call script
Tenant Account Rules for Brighton Water Bills
Owner authorization required
The owner or authorized representative can request that a utility billing account be established in a tenant’s name.
Tenant account formMulti-unit meter rule
If one meter serves more than one unit, the tenant account cannot be established and the account must remain in the property owner’s name.
Meter ruleOwner remains at risk
The city says the property owner is responsible for unpaid utility bills left by the tenant, and unpaid bills may result in lien and/or water service disconnection.
Owner warningMoving Out or Selling? Order a Final Utility Bill
Use the final bill form
Brighton provides a Final Bill Order form for move-out, sale or account-closing situations.
Open final bill formConfirm account responsibility
Owners should not assume the account ends automatically. Submit the form and confirm final billing status.
Submit final bill orderDrought, Irrigation and Outdoor Watering Tip for Brighton Customers
Brighton pages currently show a Stage 1 Drought Restrictions alert. Outdoor watering can affect usage, and city restrictions may change, so check the current drought page before irrigating heavily.
Before watering
Check current city drought rules, then compare outdoor water use to your route due date and monthly cycle.
Check drought rulesWinter matters for sewer
Residential sewer charges use December, January and February water usage. A winter leak can affect sewer calculations.
Sewer average ruleWatch fixed fees
Even vacant properties connected to the city system continue to generate monthly fixed charges.
Utility rates pageBrighton Utility Billing Map and City Hall Visit Plan
Use City Hall for in-person payment, cash payment, account help, portal setup questions, or urgent payment confirmation.
Bring
Utility bill, customer number, account number, ID, payment method, past-due notice, leak repair proof or assistance documents.
Ask before leaving
“Is my payment posted, is my account safe from interruption, and do I have any payment arrangement or leak review deadline?”
Hours to plan around
Utility Billing lists Monday–Thursday, 8am–5pm, and Friday, 8am–Noon.
Official Brighton Utility Billing Links
Brighton Water Bill FAQ
How do I pay my Brighton Colorado water bill online?
Use the City of Brighton utility billing portal linked from the official Online Payments page. The city says you need your customer number and account number the first time you log in.
What is the Brighton utility billing phone number?
For Utility Billing Customer Service, call 303-655-2009. For automated phone payment, call 833-775-6310 and have your account and customer numbers ready.
When is my Brighton water bill due?
The due date depends on your Cycle/Route. Route 6 is due the 1st Wednesday, Route 1 the 2nd Wednesday, Route 2 the 3rd Wednesday, and Route 3 the 4th Wednesday of the month.
Where do I find my Cycle/Route?
The city says the Cycle/Route can be found on your bill under usage information or on the bill stub.
Can I mail a check if my Brighton bill is close to shutoff?
The city does not recommend the lockbox mail option if you are trying to avoid shutoff or make a quick payment because there is a payment processing delay.
Where is the Brighton utility billing office?
Utility Billing Customer Service is at 500 S. 4th Avenue, Brighton, CO 80601. The listed hours are Monday–Thursday, 8am–5pm, and Friday, 8am–Noon.
Does Brighton offer water bill assistance?
Yes. Brighton’s 2026 Water Assistance Program says qualified customers may receive a $500 credit, subject to available funding. Prior-year applicants must re-apply for 2026.
Does Brighton offer a leak adjustment?
Yes. Brighton’s leak adjustment policy may help with high bills caused by a leak. The leak must be repaired, the account must be current or on an active payment arrangement, and the application must be submitted within 60 days of discovering the leak.
Why is my Brighton sewer charge high?
Residential sewer usage is based on average water usage during December, January and February, recalculated each year, with a minimum sewer usage charge of 3,000 gallons per month. A winter leak may affect the sewer calculation.
Can a Brighton tenant account be put in the tenant’s name?
The owner or authorized representative can request a tenant account, but the city says a tenant account cannot be established when one meter serves more than one unit. The property owner remains responsible for unpaid tenant balances.