San Francisco Water Bill 2026: Utility Office, Phone & Hours

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San Francisco SFPUC • water/sewer payment, bill relief and account help

SFPUC Water Bill Payment Help for Online Pay, Phone Pay, Cash Pay & Overdue Bills

Use this San Francisco guide when you need to pay a SFPUC water/sewer bill, sign in to MyAccount, make a one-time payment, use phone pay, pay cash, visit the customer counter, request a payment plan, or apply for bill relief.

The page is built around real user tasks, not long paragraphs. Every section includes the official link, phone number, office detail, or action path beside the step.

Open MyAccount Payment Options Choose My Task

Fast answer: San Francisco water and sewer bills are paid through SFPUC. Use MyAccount for online account access, call 844-737-8222 for automated phone payment, call 415-551-3000 for customer service, or visit 525 Golden Gate Avenue, 1st Floor. Bills are due and payable 15 days after the bill date.

If you are behind: do not wait for shutoff or lien pressure. SFPUC says overdue customers can request a payment plan online or by calling 415-551-3000, and low-income customers may qualify for a 25%–40% Customer Assistance Program discount.

MyAccount Login Payment Methods Request Payment Plan Apply for CAP Discount

San Francisco Water Bill Quick Facts

Online accountMyAccountView and pay online
Phone pay844-737-8222Automated payment provider
Customer service415-551-3000Bill/account help
Due rule15 daysAfter bill date
Office525 Golden Gate1st Floor, SF
Counter hours9–4:30Mon–Fri, except holidays
Emergency3-1-1Or 415-701-2311 outside SF
Bill relief25%–40%CAP if eligible

San Francisco Water Bill Action Board

Choose the situation. Each card gives the official action link or number immediately.

1

I want to pay online

Use MyAccount to view bills, make payments, reduce paper waste and track water usage data.

Open MyAccount
2

I want one-time payment

SFPUC lists one-time online payment through SF Water EZ-Pay for card, debit card, eCheck or eCash options.

Open payment options
3

I want phone payment

Call the SFPUC automated payment service provider at 844-737-8222.

Call 844-737-8222
4

My bill is overdue

Request a payment plan online or call 415-551-3000. Payment plans can help avoid shutoff and liens.

Request payment plan
5

I need a discount

CAP may provide 25% or 40% off eligible water/sewer bills for low-income customers.

Apply for CAP
6

I need to start or stop service

SFPUC accepts start/stop service requests online or by phone. Online requests are reviewed before completion.

Start or stop service

How to Pay a San Francisco Water Bill Online

1

Use MyAccount for full account access

MyAccount lets customers view and make payments online, reduce paper waste, see usage data, and review conservation targets.

Go to MyAccount
2

Use EZ-Pay for one-time payment

SFPUC lists one-time online payments through SF Water EZ-Pay for Visa, MasterCard, American Express, debit card, eCheck or eCash.

Find EZ-Pay link
3

Watch the card limit

SFPUC lists a $1,000 limit within a 30-day period for credit and debit card payments only.

Review payment rules
4

Set up automatic payment

For automatic payment service or direct payment plan information, SFPUC says to call 415-551-3000 or email customerservice@sfwater.org.

Call 415-551-3000
Practical tip: if your balance is over the card limit, do not split payments blindly. Call SFPUC first and ask which payment method will post correctly for your account.

Pay by Phone, Mail, Cash, Counter or Drop Box

Payment method Official detail Best for Action
Phone pay Automated payment service provider: 844-737-8222. Customers who prefer phone payment. Call 844-737-8222
Mail Send bill stub with check or money order payable to San Francisco Water, P.O. Box 7369, San Francisco, CA 94120-7369. Do not mail cash. Non-urgent check/money order payment. Verify mailing detail
SFPUC counter 525 Golden Gate Avenue, 1st Floor. Customer Service and Cashier Counter is open 9am–4:30pm, Monday–Friday, excluding legal holidays. In-person receipt, account help, or urgent clarification. Open map
Drop box After-hours drop box is on the right-hand side wall of the main entrance at 525 Golden Gate Avenue. Use checks only. After-hours check/money order drop-off. Read drop box note
City Hall Room 140 Cash and check payments only. Address: 1 Dr. Carlton Goodlett Place, San Francisco, CA 94103. Hours listed 8am–5pm, Monday–Friday, excluding legal holidays. Cash/check users near Civic Center. Check payment page
7-Eleven cash Cash only, minimum payment $10. Requires an EZ-Pay barcode downloaded from the EZ-Pay site. Cash payment near participating 7-Eleven stores. Find EZ-Pay barcode path
Drop box rule: do not leave cash in the drop box. Use check or money order, include the bill stub, and write the account number clearly.

Overdue San Francisco Water Bill: What to Do Before Shutoff or Lien Risk

🧾

Request a payment plan

SFPUC says customers with a large balance can avoid water shutoffs and liens by signing up for a payment plan and making regular payments.

Request payment plan
💸

Check CAP discount

Very low-income customers may qualify for 25%–40% off monthly water/sewer bills through the Customer Assistance Program.

Apply for CAP
🛡️

Ask about temporary exemption

Customers who do not qualify for CAP but make under 80% of AMI and have extenuating circumstances may qualify for a temporary exemption from shutoff or lien proceedings for up to six months.

Overdue bill resources

Use this overdue-bill call script

“Hi, I have an overdue SFPUC water/sewer bill. My account number is ____. Can you tell me my current balance, whether I qualify for a payment plan, whether CAP or temporary exemption could protect me from shutoff or lien action, and what I need to do today?”

Customer Assistance Program: 25%–40% Off Water/Sewer Bills

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Who the program targets

  • You have only one SFPUC water/sewer service account.
  • The bill is in your name.
  • You live full-time at the address receiving the discount.
  • You are not claimed as a dependent on someone else’s tax return.
  • The account is residential single-family and individually metered.
Check CAP eligibility
📄

How to apply

  • Apply online.
  • Print and mail an application.
  • Call 415-551-3000 to request a paper application.
  • Apply in person at 525 Golden Gate Avenue, 1st Floor.
  • Allow processing time before the discount appears on the bill.
Call customer service
Helpful protection: SFPUC says CAP customers are exempt from water service shutoffs and liens, and overdue-bill guidance says CAP customers get a one-year grace period to sign up for a payment plan.

Start or Stop San Francisco Water and Sewer Service

1

Start service online or by phone

SFPUC says online water/sewer start requests are reviewed within 5 business days, and a representative will contact you to complete the request.

Start service page
2

Prepare residential information

Have applicant name, mailing address, service address, phone numbers, prior SF service address if applicable, ID number, and close of escrow date if applicable.

See required info
3

Budget for deposit

SFPUC says a deposit is required and is approximately twice the estimated monthly water/sewer charges, but not less than $50.

Deposit details
4

Stop service before move-out

Stop-service requests must be made at least two business days before the requested stop date.

Stop service request

Read Your SFPUC Water Bill: Usage, Meter and CCF

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Monthly bill

SFPUC says utility bills are issued monthly. The service period is approximately one month and the statement arrives at the end of that billing period.

Read bill guide
💧

Water charge pieces

The water side includes a fixed water service charge based on meter size and a water delivery charge based on water used.

See charge explanation
🧮

CCF means 748 gallons

SFPUC says 1 CCF equals 100 cubic feet, or 748 gallons. Single-family residential Tier 1 applies to the first 4 CCF per month.

Understand CCF

High San Francisco Water Bill? Check These Before Paying Blindly

🚽

Check silent leaks

  • Running toilets.
  • Dripping faucets.
  • Irrigation timers.
  • Hidden pipe leaks.
  • Water heater discharge.
📊

Compare usage in MyAccount

MyAccount can show water usage data and conservation targets. Compare this month with prior months before assuming the bill is only a rate issue.

Open MyAccount
🛠️

Ask about leak allowance

If an abnormally high bill may be caused by leaking pipe or plumbing fixture, SFPUC lists a Leak Allowance program under bill relief resources.

Bill relief programs

High-bill call script

“My SFPUC water/sewer bill is much higher than normal. Can you help me compare usage, meter size, water delivery charge, wastewater charge, possible leaks, and whether a leak allowance or payment plan applies?”

No Water, Low Pressure, Sewer Backup or Service Emergency

🚨

Call 3-1-1

SFPUC directs customers with water, sewer, power or streetlight emergency/service problems to dial 3-1-1.

Call 3-1-1
📞

Outside San Francisco

If calling from outside San Francisco, use 415-701-2311 for the 24-hour hotline.

Call 415-701-2311
🧰

What counts as emergency

No water service, low pressure, taste/odor/color issues, sewer backups, clogged catch basins, flooding and wastewater odors are listed examples.

Report on SF311

San Francisco Local Tips That Save Time

Best path by situation

  • Need account history: use MyAccount.
  • Need one-time payment: use the SFPUC payment-options page and EZ-Pay path.
  • Need cash: use EZ-Pay barcode for participating 7-Eleven stores or City Hall Room 140.
  • Overdue: request a payment plan before lien/shutoff risk grows.
  • Low income: apply for CAP before waiting for a crisis notice.

Mistakes to avoid

  • Mailing cash.
  • Leaving cash in the 525 Golden Gate drop box.
  • Ignoring a large balance instead of requesting a payment plan.
  • Using power-service links when you need water/sewer service.
  • Waiting until move-out day to stop service.

10 San Francisco Water Bill Attributes With Answers

Attribute Answer Best action
Official online account SFPUC MyAccount for water/sewer services. Open MyAccount
Phone payment 844-737-8222 automated payment service provider. Call phone pay
Customer service 415-551-3000 or customerservice@sfwater.org. Call SFPUC
Office address 525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102. Open map
In-person hours 9am–4:30pm, Monday–Friday, excluding legal holidays. Check hours
Due rule Bills are due and payable 15 days after the bill date. Payment policy
Card payment limit $1,000 within a 30-day period for credit/debit card payments only. Review payment methods
CAP discount 25% or 40% off eligible water/sewer bills. Apply for CAP
Payment plan Available for overdue bills; can help avoid shutoff and liens. Request plan
Emergency number 3-1-1, or 415-701-2311 from outside San Francisco. Report issue

SFPUC Customer Service Map and Visit Plan

Use this for in-person bill payment, customer service counter help, and cashier counter service at 525 Golden Gate Avenue, 1st Floor.

Bring

Bill, account number, ID, payment method, proof of payment, and any shutoff/lien or overdue notice.

Ask

“Is my balance current, and do I need a payment plan or CAP application today?”

Drop box

Use checks only in the after-hours drop box. Do not leave cash.

San Francisco Water Bill Pay FAQ

How do I pay my San Francisco water bill online?

Use SFPUC MyAccount for online account access and payments. SFPUC also lists one-time online payment through SF Water EZ-Pay from its payment-method options page.

What is the SFPUC water bill phone payment number?

Call 844-737-8222 for SFPUC’s automated payment service provider.

What is the SFPUC customer service phone number?

For water and sewer account help, call 415-551-3000. Have your account number ready.

Where can I pay a SF water bill in person?

You can pay at the SFPUC Customer Service and Cashier Counters at 525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102, during posted in-person hours.

When is a San Francisco water bill due?

SFPUC says water and sewer bills are due and payable 15 days after the bill date.

Can I pay a San Francisco water bill with cash?

SFPUC lists cash payment through participating 7-Eleven stores using an EZ-Pay barcode, with a $10 minimum. City Hall Room 140 is also listed for cash and check payments.

What should I do if my SFPUC bill is overdue?

Request a payment plan online at sfpuc.gov/RequestPaymentPlan or call 415-551-3000. Also check whether CAP, temporary exemption, or other bill-relief resources apply.

Who qualifies for the SFPUC CAP water discount?

Eligible low-income residential single-family customers with individually metered accounts may receive 25% or 40% off water/sewer bills, subject to SFPUC rules and income verification.

How do I start or stop San Francisco water service?

Use the SFPUC Start or Stop Service page or call 415-551-3000. Online water/sewer service requests are reviewed before completion, and stop-service requests must be made at least two business days before the requested stop date.

Who do I call for no water, low pressure, sewer backup or flooding?

Dial 3-1-1 in San Francisco or 415-701-2311 from outside San Francisco. You can also report service issues through SF311.org.

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