Pomona Utility Bill Help for Online Pay, Fees, High Usage and Shutoff Questions
This guide is for City of Pomona customers who need to pay a water bill, enroll in E-Bill, avoid a card-fee surprise, set up automatic bank payments, start service, report a leak, check sewer charges, or understand why the bill looks higher than just water usage.
Each task below includes the official city link, payment path, phone number, office contact or exact step so users can take action fast instead of scrolling through a generic water-bill article.
Fast answer: Pomona utility customers can view, pay and manage bills through the City of Pomona Online BillPay portal. Online checking payments can be one-time or automatic at no cost, while credit/debit card payments online or by phone carry a $4.35 fee per $500 increment. For enrollment or payment help, call Customer Service at 909-620-2241, Monday–Thursday, 7:30am–6:00pm.
Emergency note: for water quality, pressure, main breaks, meter leaks, sewer spills or sewage back-ups, call 909-620-2241 during city business hours. For evenings, weekends, Fridays and holidays, call Police Dispatch at 909-622-1241.
Pomona Water Bill Quick Facts
Pomona Water Bill Action Board: Use the Right Official Path
Start here. These cards answer the real search intent: pay now, avoid a fee, stop a delinquent-account problem, report a leak, or understand why the bill is high.
I want to pay without a card fee
Use Pomona Online BillPay with a checking account. The city says checking payments can be one-time or automatic at no cost.
Open Online BillPayI want to pay by card or phone
Use Speedpay online or call 1-800-556-4919. The city lists a $4.35 convenience fee per $500 increment.
Open SpeedpayI need billing help
Call Customer Service at 909-620-2241, Monday–Thursday, 7:30am–6:00pm. City Hall is closed Friday.
Utility Billing pageI have a water or sewer emergency
For evenings, weekends, Fridays or holidays, contact Police Dispatch at 909-622-1241 for water/sewer emergency routing.
Water Resources contactMy bill looks too high
Use the meter leak test first. Pomona meters are read every other month, and 1 billing unit equals 748 gallons.
Meter leak stepsI need new utility service
Use the City’s Utility Services Account application. Pomona provides print/scan and fillable options in English and Spanish.
Open applicationsHow to Pay a Pomona Water Bill Online
Open Online BillPay
Use the City of Pomona Online BillPay portal to view statement details, print bills, receive email notifications, and manage multiple Pomona accounts under one login.
Open Online BillPayChoose checking for no fee
The city says checking-account payments can be made online as one-time payments or automatic payments at no cost.
E-Bill servicesGo paperless if it helps you remember
Pomona Online BillPay lets users turn off paper statements and receive email notifications for new statements.
Enroll nowSave payment proof
Keep the confirmation, amount, account number, date, and payment method. If shutoff risk exists, call 909-620-2241 after paying.
Contact billingCredit/Debit Card and Phone Payment Fee: What to Know Before Paying
Card payment fee
Credit/debit card payments online or by phone carry a $4.35 convenience fee per $500 increment.
Verify card feeNo-fee alternative
Use checking-account payment in Online BillPay when possible to avoid the card convenience fee.
Use checking payPast Due, Delinquent Account or Water Shutoff Notice
Pomona resumed regular utility-service payment and disconnection practices for delinquent accounts. If a notice mentions shutoff, do not rely only on a slow payment path.
Read the notice first
Look for deadline, account number, required balance, disconnection language, and any SB 998 residential-water-service policy reference.
Utility Billing noticesCall before the final day
Call 909-620-2241 and ask what amount and payment method are required to prevent disconnection.
Billing contactUse a trackable payment
Save the receipt, confirmation, amount, account number, date, and staff instructions if you call.
Pay onlineConfirm posting
After payment, ask whether the account is clear from disconnection action or whether any remaining amount still matters.
Call 909-620-2241Call script for past-due Pomona bills
Start, Update or Continue Pomona Utility Service
New utility service
Pomona lists Utility Services Account applications in print/scan and fillable formats, including Spanish versions.
Open service applicationsAutomatic payment
The Utility Billing resources include an Automatic Utility Bill Payment Enrollment Application.
Auto payment applicationContinuity of service
Pomona also lists a Continuity of Service and Agreement resource for service-related account situations.
Continuity resourceWater Quality, Pressure, Main Break, Meter Leak or Sewer Backup
These issues are not normal “billing questions.” Use the correct Pomona contact depending on the time of day.
Business hours
Monday–Thursday, 7:30am–6:00pm, call Customer Service at 909-620-2241 for water quality, pressure, water main break, meter leak, conservation, sewer spill, or sewage backup issues.
Issue listAfter hours / Friday
For evenings, weekends including Fridays, and holidays, contact Police Dispatch at 909-622-1241.
Water Resources contactWater Resources office
Water Resources Department: 752 W. Commercial St., Pomona, CA 91768; office phone 909-620-2251; Monday–Thursday, 6:30am–5:00pm.
Water Resources DepartmentRead Your Pomona Water Meter and Check for Leaks
Pomona reads customer water meters every other month. You can use the same meter to monitor usage and catch leaks before the next bill.
Know the unit
One full dial rotation equals 1 cubic foot, or 7.48 gallons. Pomona bills 1 unit as 100 cubic feet, or 748 gallons.
Unit explanationCheck the low-flow indicator
Turn off all indoor and outdoor water. If the low-flow indicator moves, Pomona says it may indicate a leak in an appliance or pipe.
Leak-check stepsDo the 4-hour check
If no obvious movement shows, note the meter reading and return in 4 hours without using water. A change can point to a hidden leak.
Read official guideSewer Rate, Winter Average and Utility Users’ Tax
| Bill item | Official detail | What it means for the customer | Official link |
|---|---|---|---|
| Sewer service charge | The sewer rate page lists a bi-monthly service charge of $11.75 for January 1, 2023. | Part of the bill may stay even if water usage is low. | Sewer rates |
| Sewer consumption rate | The page lists a January 1, 2023 rate per unit of consumption of $0.87. | Sewer can increase when water usage affects the sewer calculation. | Sewer rate table |
| Residential sewer winter usage | Residential sewer consumption is based on water usage and determined by an average of two complete months from December through March. | A winter leak can affect future sewer billing. | Winter average rule |
| Utility Users’ Tax | Pomona says Utility Users’ Tax applies to electric, gas, telephone and water billings and currently stands at 9%. | Do not confuse utility tax with extra water usage. | UUT page |
High Pomona Water Bill: Check These Before Calling
Inside the home
- Running toilet or flapper leak.
- Dripping faucet or shower valve.
- Water heater or pressure line leak.
- Ice maker, humidifier or filter line.
Outside the home
- Sprinklers, timers or hose bibs.
- Wet area near meter box.
- Irrigation after drought schedule changes.
- Pool filling or pressure washing.
Bill lines
- Water usage units.
- Sewer winter-average impact.
- Utility Users’ Tax.
- Trash/recycling line if included.
High-bill call script
Utility Users’ Tax Exemption for Limited-Income Households
What it may reduce
Pomona says Utility Users’ Tax exemption may be available for limited gross-income households, based on income and family size.
UUT exemption infoApplication path
The city provides UUT exemption application instructions and a 2025-26 application on the Utility User Tax page.
Open application pageHelp number
For application help or to request a mailed application, the city lists 909-620-2344.
Call 909-620-2344Pomona Utility Billing Map and Visit Plan
Use City Hall for in-person billing questions and Water Resources for water-system questions. Always check the office type before driving, because City Hall and Water Resources have different hours and roles.
City Hall
505 South Garey Avenue, Pomona, CA 91766. City Hall hours: Monday–Thursday, 7:30am–6:00pm; Friday closed.
Water Resources
752 W. Commercial St., Pomona, CA 91768. Office: 909-620-2251. Hours: Monday–Thursday, 6:30am–5:00pm.
Bring
Account number, bill, payment proof, ID if requested, service address, shutoff notice, leak notes or meter readings.
Official Pomona Water Bill Links
Pomona Water Bill FAQ
How do I pay my Pomona water bill online?
Use the City of Pomona Online BillPay portal. It lets customers view statement details, receive email notifications, turn off paper statements, make one-time checking payments, and set up automatic checking payments.
Can I pay a Pomona water bill by phone?
Yes. Pomona lists 1-800-556-4919 for credit/debit card payment by phone through Speedpay.
Is there a fee to pay by card?
Yes. Pomona lists a $4.35 convenience fee per $500 increment for credit/debit card payments online or by phone.
Is there a no-fee Pomona utility payment option?
Yes. The city says customers can pay online with a checking account as a one-time payment or set up automatic checking payments at no cost.
What number do I call for Pomona utility billing help?
Call Customer Service at 909-620-2241. The city lists staff availability Monday through Thursday, 7:30am to 6:00pm, with Friday closed.
Who do I call for a Pomona water or sewer emergency after hours?
For evenings, weekends including Fridays, and holidays, call Police Dispatch at 909-622-1241 for water or sewer emergency routing.
What does one Pomona water billing unit mean?
Pomona says 1 unit of water billed equals 100 cubic feet, or 748 gallons.
How can I check if a high Pomona water bill is from a leak?
Turn off all indoor and outdoor water, including sprinklers and ice makers, then check the meter’s low-flow indicator. If it moves, it may indicate a leak. If there is no obvious movement, note the reading and return in 4 hours without using water.
How does Pomona calculate residential sewer usage?
Pomona says residential sewer consumption is based on water usage and determined by an average of two complete months of data from December through March.
Does Pomona have a Utility Users’ Tax exemption?
Pomona says a Utility Users’ Tax exemption may be available for limited gross-income households based on income and family size. The city provides application instructions and lists 909-620-2344 for help.