Franklin Water Bill: Late Fee, Penalty, Past Due 2026

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Franklin TN • utility payment, late fee, leak and start/stop help

Franklin TN Water Bill Help Center for Payments, Penalties, Leaks & Service Changes

This page helps City of Franklin utility customers pay safely, understand the 10% late fee, avoid service interruption, start or stop service, request a leak adjustment, report a water/sewer problem, and use paperless billing.

Each action card below includes the official City link or phone number beside the step, so you can move from “what happened to my bill?” to “what should I do now?” without searching again.

Official Pay Info Start / Stop Service Choose My Situation

Fast answer: City of Franklin, Tennessee customers can pay utility bills online, by mail, by 24-hour drop box, in person, by phone, or by automatic draft. The City lists phone credit-card payment at 866-696-1916 with no credit-card fee, and billing/new/discontinue service help at 615-794-4572.

Late-fee warning: Franklin bills must be paid on or before the due date shown to obtain the net rate. A 10% late fee applies if payment is not received by the “Late After” date. If unpaid by ten days after that date, service may be discontinued without further notice.

Payment Information Paperless Billing Leak Adjustment Water Contacts

Franklin Water Bill: 10 Quick Facts

Billing help615-794-4572New service / discontinue service
Pay by phone866-696-1916Credit card, no fee listed
Office204 9th Ave SMon–Fri, 8am–5pm
Mail payment109 3rd Ave SFranklin, TN 37064
Late fee10%After “Late After” date
Cutoff risk10 daysAfter Late After date
Reconnect$35Regular reconnection fee
After 5pm reconnect$75After service hours
New / transfer fee$50Non-refundable application fee
Emergency615-791-3260After hours / weekends

Franklin Water Bill Action Board

Start here. Every card gives the exact task, the useful City detail, and the official place to finish it.

1

I need to pay now

Use the City’s official payment information page to choose online, phone, mail, drop box, in-person, or automatic draft.

Open pay options
2

I want to pay by phone

Call 866-696-1916 to pay over the phone with a credit card. The City says there is no fee to pay with a credit card.

Verify phone payment
3

My bill is late

Check the “Late After” date. A 10% late fee applies after that date, and service may be discontinued 10 days later if unpaid.

Read late rule
4

I need start or stop service

Call Utility Billing at 615-794-4572. The City asks for at least 24-hour notice, and requests after 3:30 p.m. are handled next business day.

Start / stop service
5

I repaired a leak

Use the leak adjustment form. Attach repair receipt and know that only one leak adjustment is allowed in a 12-month period.

Leak adjustment form
6

I have a leak, main break or sewer overflow

Call 615-794-4554 during weekday Water Management hours, or 615-791-3260 after hours, weekends and holidays.

Water contacts

How to Pay a Franklin TN Water Bill Safely

Payment method Official detail Best for Official action
Online / My Account City customers can use the online account system and paperless billing path. Customers who want digital bills and quicker payment access. Open My Account
Phone credit-card payment Call 866-696-1916. The City says there is no fee to pay with a credit card. Customers who need card payment without logging in. Phone payment info
Automatic draft The City drafts the amount due on the last day to pay. Avoiding missed due dates and late fees. Automatic draft info
Mail Mail payment to City of Franklin, 109 Third Ave. South, Franklin, TN 37064. Mailed payments are processed the day received. Non-urgent check, money order or cashier’s check payments. Mailing instructions
24-hour drop box Secure drop box behind the Billing & Technology building at 204 9th Ave S. Credited same day if dropped by 8 a.m. After-hours payments by check, money order or cashier’s check. See office map
In person Monday–Friday, 8 a.m.–5 p.m. at 204 9th Ave South, except major holidays. Cash, check, money order, cashier’s check or credit card payment with receipt. In-person details
Practical payment tip: If your bill is close to cutoff, avoid mail. Use phone, online, in-person, or drop box early enough to get payment credited before the account moves further into delinquency.

Late Fee, Penalty and Cutoff Timeline

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Pay by due date

Pay on or before the due date shown to receive the net rate without penalty.

Due-date rule
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10% late fee

A 10% late fee applies if payment is not received by the “Late After” date.

Late fee detail
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10-day cutoff risk

If unpaid by ten days after the “Late After” date, service may be discontinued without further notice.

Cutoff wording
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No bill excuse

The City says failure to receive a bill does not release the customer from payment obligation.

Billing rule

Call script for a late Franklin bill

“Hi, I have a late Franklin utility bill. My account number is ____. Can you confirm the current balance, whether the 10% late fee has posted, whether service is at risk, and what payment method will post fast enough?”

If Water Service Is Already Off or Cutoff Is Close

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Regular reconnection fee

The City lists a $35 reconnection fee when water is subject to cut-off for nonpayment.

Reconnection charges
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After-hours reconnection

The fee for reconnection after Service Department hours, after 5 p.m., is listed as $75.

After-hours fee
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Ask before paying

Ask whether full payment, late fee, reconnect fee, and any returned payment fee are needed before service is restored.

Utility FAQ
Urgent rule: Do not pay only the printed bill amount if the account is already late or shut off. The live balance may include late fee, reconnection fee, returned payment fee or other added charges.

Paperless Billing and Online Account Setup

1

Open My Account

Use the City’s online account system to sign up for paperless billing and pay online.

Open My Account
2

Use your utility account number

The City says customers need the utility billing account number found on the bill to create an online account.

Paperless instructions
3

Opt in to paperless

Bills will be sent to your email, and customers can pay by computer or smartphone.

Sign up
4

Ask paperless questions

The City directs paperless billing questions to customer service at 615-794-4572.

Paperless help

Start, Stop or Transfer Franklin Water/Sewer Service

Task Official detail What to do Official link
Begin service Call Utility Billing at 615-794-4572. Hours are 8 a.m.–5 p.m. Monday–Friday, except holidays. Have service address, ID and move-in date ready. Start service FAQ
Discontinue service Call Utility Billing at 615-794-4572. Give final date and forwarding information. Start / stop service
Request timing The City asks for at least 24-hour notice for service requests. Do not wait until move-in morning. Timing rule
After 3:30 p.m. Requests received after 3:30 p.m. will be handled next business day. Call early if service timing matters. Service-change FAQ
New or transferring customer fee The City lists a $50 non-refundable application fee for new and transferring customers. Budget for this when moving. Application fee

Leak Adjustment: What Franklin Customers Need Before Applying

The City adjusts water/sewer bills for leaks to customer-owned water distribution systems as a courtesy, but the customer remains responsible for water delivered at the meter and related sewer charges.

1

Confirm your water provider

The form asks whether your water is City of Franklin, HB&TS, Mallory Valley Utility District, or Milcrofton.

Open form
2

Repair the leak first

The form requires the date of repair and asks whether repair was done by a licensed plumber or by yourself.

Repair proof requirements
3

Attach receipt

Attach the repair receipt. The City accepts common file types such as PDF, images and document files.

Submit receipt
4

Know the 12-month rule

The City’s certification states only one leak adjustment is allowed on an account in a 12-month period.

Read certification
Sprinkler warning: Franklin states it does not adjust water or sewer bills for lawn sprinkling. If the high bill is outdoor watering, do not expect the same treatment as a repaired leak.

Report a Water Leak, Main Break, Sewer Overflow or Water Quality Issue

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Water leak / main break

Call Service and Repair at 615-794-4554 from 7 a.m.–4 p.m., except holidays.

Leak FAQ
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After-hours emergency

Call 615-791-3260 after hours, on weekends and holidays for emergency water/sewer issues.

Emergency contact
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Sewer release or overflow

For a sewer release or overflow, call 615-794-4554 during weekday hours or 615-791-3260 after hours.

Sewer overflow info
What to say when reporting: give the closest address, cross street, whether water is in the road or yard, whether sewage is backing up, and whether the issue affects a building, sidewalk or traffic.

What Franklin Utility Customers Should Check on the Bill

Bill item Why it matters Action if it looks wrong
Account number Needed for online account, paperless billing, leak adjustment and customer service calls. Keep it ready before calling 615-794-4572.
Due date and “Late After” date Controls whether you receive the net rate or incur the 10% late fee. Pay before “Late After” and confirm posting if close to the deadline.
Water usage Water meters are read monthly; sewer is billed based on water delivered. Check for leaks if usage jumped.
Sewer charge Sewer service is based on water delivered, so water leaks can also affect sewer charges. Use the leak adjustment form if a qualifying leak was repaired.
Provider name Franklin includes multiple water districts; not every address uses the same provider. Call 615-794-4572 if unsure which district serves your address.
Past-due / disconnect language Service may be discontinued ten days after the “Late After” date if unpaid. Call before the deadline; ask for exact amount needed today.

Water/Sewer Rates and the “Wrong Franklin” Problem

This article targets City of Franklin, Tennessee utility customers. Search results for “Franklin water bill” can also show Franklin, WI, Franklin, TX, Franklin County, or utility districts near Franklin. Always match the provider name on your bill before paying.

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Four water districts

The City says four water districts service Franklin. If unsure which district you are in, call 615-794-4572.

Water/Sewer Rates page
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Minimum water use

The City’s billing page says there will be a minimum of 1,000 gallons per customer.

Billing detail
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New construction connection

A $25 connection fee is required for connection access to the City’s water system for new construction installations.

Connection fee
Local entity tip: If your bill says HB&TS, Mallory Valley, Milcrofton, Gateway Utility or another district, use that provider’s payment portal for water. Some Franklin-area customers may still receive City sewer or trash charges separately.

Local Franklin Tips That Actually Help

For late or past-due bills

  • Pay before the “Late After” date to avoid the 10% late fee.
  • Use phone, online or in-person payment if cutoff is close.
  • Ask whether the full balance, reconnect fee or returned payment fee is needed.
  • Do not assume a mailed check arrived until the City processes it.
  • Save confirmation number and payment screenshot until the next bill is correct.

For high usage or leaks

  • Check toilets, irrigation, outdoor spigots, water heaters and crawlspace plumbing.
  • Fix the leak before submitting the leak adjustment form.
  • Attach a receipt and include date of repair.
  • Remember: one leak adjustment per account per 12 months.
  • Outdoor sprinkling is not adjusted by the City.

Franklin Utility Billing Office Map and Visit Plan

Use the map for Billing & Licensing / Technology at 204 9th Ave South, Franklin, TN 37064. For normal utility questions, call 615-794-4572 before visiting.

Bring

Utility bill, account number, photo ID, payment method, service address, move-in/move-out date, and leak repair receipt if relevant.

Use the drop box correctly

Drop box is behind the Billing & Technology building. Payments dropped by 8 a.m. are credited the same day.

Ask before leaving

“Is my account current, did the payment post, and is any late fee, reconnect fee or cutoff action still pending?”

Franklin Water Bill FAQ

How do I pay my Franklin TN water bill?

You can pay online, by mail, through the 24-hour drop box, in person, by phone at 866-696-1916, or by automatic bank draft. Use the City of Franklin payment information page for current payment instructions.

What is the Franklin utility billing phone number?

For utility billing, new service or discontinued service, call 615-794-4572 during City business hours.

Is there a fee to pay by credit card?

The City’s payment page says customers can call 866-696-1916 to pay over the phone with a credit card and that there is no fee to pay with a credit card.

What is the Franklin water bill late fee?

A 10% late fee is applied if payment is not received by the “Late After” date shown on the bill.

When can Franklin water service be discontinued for nonpayment?

The City says if a bill is not paid on or before ten days after the “Late After” date, service may be discontinued without further notice.

How much is Franklin water reconnection after cutoff?

The City lists a $35 reconnection fee. Reconnection after service department hours, after 5 p.m., is listed as $75.

How do I start or stop Franklin water service?

Call Utility Billing at 615-794-4572. The City asks for at least 24-hour notice, and requests after 3:30 p.m. are handled the next business day.

Can I get a leak adjustment on my Franklin water bill?

You can submit the City’s leak adjustment form after repairing the leak and attaching a receipt. The certification states only one leak adjustment is allowed on an account in a 12-month period.

Who do I call for a Franklin water leak or main break?

Call the Service and Repair Department at 615-794-4554 from 7 a.m. to 4 p.m., except holidays. For after-hours emergencies, call 615-791-3260.

Where is the Franklin utility billing office?

The Billing & Licensing and Technology office is at 204 9th Ave South, Franklin, TN 37064. The mailing address is 109 3rd Ave South, Franklin, TN 37064.

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