Collier County Utility Billing Help Center for Pay Water Bill, AutoPay and High Usage Fixes
This page helps Collier County Water-Sewer District customers pay a water bill, set up ACH AutoPay, avoid the 2.5% card fee, unlock service after disconnection, request a high-read credit adjustment, update tenant or owner information, and understand local irrigation restrictions.
Every action below includes the official Collier County link, form, email or phone number beside the step, so users can go from reading to paying, calling, submitting a form, or checking a service issue without searching again.
Fast answer: Collier County utility customers can pay through the county’s InvoiceCloud gateway, create an online profile, set up paperless billing, use AutoPay, schedule a payment, use Pay by Text, link multiple bills in one transaction, and view up to two years of payment history. For help, contact Utility Billing and Customer Service at 239-252-2380 or utilitybill@collier.gov.
Fee warning: Collier County says debit and credit card payments include a 2.5% convenience fee. Customers who want to avoid the card processing fee can set up AutoPay with ACH using bank routing and account information.
Collier County Water Bill Quick Facts
Collier County Water Bill Action Board
Start here. Each card gives the exact action, official link, and practical warning.
I need to pay now
Use the official InvoiceCloud gateway linked from Collier County. You can create a profile, pay online, use eCheck, card, ApplePay, GooglePay, or link multiple bills.
Open pay portalI want to avoid the card fee
Set up ACH AutoPay with checking or savings. Collier County says debit/credit cards include a 2.5% convenience fee.
Read ACH instructionsI was disconnected
Pay the outstanding balance first, then pay the “After-Hours Unlock Service” fee if meter unlock is needed after normal business hours.
See unlock instructionsMy bill is high from a leak
Submit a Credit Adjustment Request Form within 30 days of the date the high read is posted. Include plumber invoice or repair receipts.
Open adjustment pageI need account help
Call 239-252-2380 or email utilitybill@collier.gov for service request, payment, login, adjustment, tenant, owner or account questions.
Call 239-252-2380I need water restriction rules
Current restrictions limit irrigation to three days per week by address and prohibit watering 10am–4pm and all day Friday.
Check restrictionsCollier County Water Bill Payment Options and Fees
| Payment task | Official detail | User warning | Official action |
|---|---|---|---|
| Pay online | InvoiceCloud supports online bill payment and account login. | When you leave Collier County’s site, you are redirected to a third-party payment gateway. | Pay online |
| AutoPay | Set up AutoPay in the portal. ACH AutoPay uses bank routing and account number. | ACH helps avoid the 2.5% card fee, but funds must be available. | AutoPay details |
| Card payment | Visa, Mastercard, Discover, AmEx, GooglePay and ApplePay are listed. | Debit/credit card payments add a 2.5% convenience fee. | Card fee info |
| eCheck | eCheck is listed as an available portal method. | Check account and routing information carefully before submitting. | Use portal |
| Pay by Text | Portal users can receive text bill notifications and pay through text using the default payment method. | Text message and data rates may apply; keep your mobile number updated. | Pay by Text info |
| Payment history | Portal can show up to two years of payment history. | Useful for landlords, tenants, closing agents and high-bill disputes. | Login / view history |
After Disconnection: How to Reestablish Service
Pay the outstanding balance
Collier County says to click PAY HERE, then select “Pay My Bill” to pay the outstanding balance.
Pay balancePay after-hours unlock if needed
If meter unlock is needed after normal business hours, Collier says to click the “After-Hours Unlock Service” button and pay that fee too.
Read unlock ruleConfirm both payments
Both payments are necessary for after-hours meter unlock: the outstanding balance and the unlock service fee.
Call billing supportSave proof
Keep confirmation numbers, payment screenshots, date, amount, and account number until the meter is unlocked and account status is clear.
Email proof if askedCall script after disconnection
10 Collier County Water Bill Attributes Users Usually Need
5. ACH AutoPay
ACH AutoPay can be set up with routing and account number to avoid the credit card fee.
ACH setup info6. Pay by Text
InvoiceCloud can send text bill notifications and allow pay-by-text with a default payment method.
Pay by Text7. High-read credit
Credit adjustment requests must be received within 30 days of the high read posting date.
Adjustment page8. Owner account rule
Water and sewer accounts are set up in the property owner’s name.
Customer forms9. 2026 rates
Water and Sewer Rate Resolution 2026-60 is listed as effective October 1, 2026.
Rates page10. Irrigation rules
Current restrictions limit irrigation by address schedule and prohibit watering Friday and 10am–4pm.
Restriction noticeHigh Bill or Leak? Credit Adjustment Steps
Collier County’s credit adjustment process is deadline-driven. The request must be received within 30 days of the date the high read is posted to the account.
Find the high-read date
Look at your bill or account history and identify the date the high read posted. Count the 30-day deadline from that date.
Check account historyRepair and document the leak
If repaired by a vendor, include a detailed repair invoice with repair date, service address and repair description.
Adjustment requirementsIf customer repaired it
If the customer repaired the leak, include parts receipts or documentation for parts used on hand.
Read repair proof rulesSubmit the form fast
Submit the Credit Adjustment Request Form before the 30-day window closes. Save a copy of the form and all attachments.
Open form pageCurrent Collier County Water Restrictions
Owner, Tenant, Buyer/Seller and Billing Address Forms
| Task | Official detail | Documents / warning | Official action |
|---|---|---|---|
| Add/remove tenant | Collier County provides an Add/Remove Tenant Form. | Useful for landlords and property managers, but the account remains tied to property-owner rules. | Open customer forms |
| Buy/sell property | Water and sewer accounts are set up in the property owner’s name. | Transfer requires documents such as ALTA/HUD1, recorded deed, certificate of title, or closing disclosure. | Ownership transfer info |
| Change billing address | Collier County provides a Change Billing Address Form. | Keep billing address current so notices, payment reminders and service alerts are not missed. | Change address |
| Lien / estoppel search | Collier County partnered with Orange Data for estoppel/lien requests. | The county says it no longer responds directly to estoppel requests. | Lien search info |
Rates, Sample Bill and 2026 Resolution Updates
2026 rate resolution
Collier County lists Water and Sewer Rate Resolution 2026-60 as effective October 1, 2026.
Open rates sectionPretreatment update
Industrial Pretreatment Ordinance 2025-065 is listed as effective December 17, 2025.
Utility Billing pageWater or Wastewater Emergency Numbers
Water emergency
The Water-Sewer District lists emergency after-hours service at 239-252-6245 for water emergencies.
Call water emergencyWastewater emergency
The Water-Sewer District lists 239-252-2600 for wastewater emergency after-hours service.
Call wastewater emergencyBilling / non-emergency
For billing, garbage/recycling, account, adjustment and general utility questions, use 239-252-2380.
Call customer serviceNotifyNow, Email Domain Change and Billing Alerts
NotifyNow
Collier County says NotifyNow keeps customers updated about important water service information by cell phone or email.
NotifyNow detailsNew email domain
Effective May 1, 2026, utility notifications are sent from collier.gov. Add NoReply@collier.gov to contacts.
Email updatePortal reminders
InvoiceCloud can send reminders when the bill is ready, when scheduled payment is pending, and after payment confirmation.
Set remindersTemporary Meter and Well/Septic Connection Requests
Temporary meter
Collier County says a temporary meter application must be submitted in person at 4420 Mercantile Ave, Naples, FL 34104 with a deposit of $2,486.00.
Temporary meter formWell/septic to county water/sewer
Requests to connect to county water/sewer should be emailed to connectionrequest@collier.gov.
Email connection requestGarbage and Recycling Questions on Utility Accounts
Collier County Utility Billing also directs customers to call customer service for missed garbage or recycling collection and container issues.
Missed collection
Call 239-252-2380 for missed garbage or recycling collection.
Call customer serviceExtra or damaged container
Use the same customer service number to request additional containers or report damaged/lost containers.
Customer forms pageHoliday collection
The county lists no collection on Fourth of July, Thanksgiving Day and Christmas Day; collection occurs on the next regularly scheduled day.
Holiday detailCollier County Utility Billing Map and Visit Plan
Use this for billing questions, payment support, public-utility customer service, government-center planning, and document follow-up.
Bring
Account number, service address, payment proof, ID, owner/tenant documents, repair invoice, high-read details and any county notice.
Ask
“Is my account current, did my payment post, and do I need a credit adjustment, ACH update, or after-hours unlock payment?”
Hours
Collier County Government Center hours are listed as Monday–Friday, 8:00 a.m.–5:00 p.m.
Official Collier County Utility Links
Collier County Water Bill FAQ
How do I pay my Collier County water bill online?
Use the InvoiceCloud payment gateway linked from Collier County’s Utility Billing and Ways to Pay pages. You can create a profile, pay online, set up AutoPay, schedule payments and use Pay by Text.
What is the Collier County Utility Billing phone number?
Call Utility Billing and Customer Service at 239-252-2380 for billing, payment, account, garbage/recycling and utility customer-service questions.
What email should I use for Collier County water bill help?
Email utilitybill@collier.gov for utility billing and account questions.
Is there a card fee for Collier County water bill payments?
Yes. Collier County says debit and credit card payments include a 2.5% convenience fee. Customers who want to avoid the card fee can set up ACH AutoPay using bank routing and account information.
How do I unlock service after disconnection?
Collier County says customers must pay the outstanding balance and, if after-hours meter unlock is needed, also pay the After-Hours Unlock Service fee. Both payments are necessary for after-hours unlock.
Can I request a credit adjustment for a high water bill?
Possibly. Collier County says the request must be received within 30 days of the date the high read is posted. Vendor repairs need a detailed invoice; customer repairs need parts receipts or documentation.
Who is the Collier County water/sewer account set up under?
Collier County says Public Utilities water and sewer accounts are set up in the property owner’s name. Transfers require ownership documents such as recorded deed, closing disclosure or settlement statement documents.
What are the current Collier County irrigation restrictions?
Current restrictions listed by the county limit irrigation to three days per week by address: even addresses Tuesday, Thursday and Sunday; odd addresses Monday, Wednesday and Saturday. Irrigation is not allowed 10 a.m.–4 p.m. or on Friday.
When do the new Collier County water and sewer rates take effect?
Collier County lists Water and Sewer Rate Resolution 2026-60 as effective October 1, 2026.
What are Collier County water and wastewater emergency numbers?
The Collier County Water-Sewer District lists 239-252-6245 for after-hours water emergencies and 239-252-2600 for wastewater emergencies. For regular billing questions, use 239-252-2380.