Nashville Metro Water Services Payment Guide for Bills, Fees and Account Help
Use this guide if you need to pay a Metro Water bill, set up AutoPay, understand a late charge, avoid disconnection, request service, report a leak, ask about sprinkler sewer credit, or fix a high bill in Nashville and Davidson County.
Every step below includes the official action link or phone number beside the task, so you can finish the job without hunting through multiple Metro pages.
Fast answer: Nashville Metro Water Services customers can pay online through MWS Online Bill Pay, by phone at 615-862-4600, by bank draft, by mail to Metro Water Services, P.O. Box 305225, Nashville, TN 37230-5225, or at kiosks located at the Customer Care Center. To avoid a late charge, payment must post within 20 days of the bill date; accounts overdue more than 20 days may be disconnected.
Metro Water Bill Pay Quick Facts
Metro Water Bill Pay Action Board
Choose your situation first. Each step includes the official action link or number.
I need to pay online
Use MWS Online Bill Pay. Standard Access can view balance/payment/history without registration; Premium Access adds self-service and recurring features.
Open MWS OnlineI want AutoPay or alerts
Online payment features include scheduling payments, text message billing alerts, pay by text, AutoPay and digital wallets.
See payment featuresI am late or near shutoff
Call 615-862-4600 before relying on a slow payment method. Payments must post within 20 days to avoid the late charge.
Late-payment ruleMy bill is high or I suspect a leak
Call 615-862-4600. Metro says a field representative can assist in determining if there is a leak.
Leak adjustment detailsI need to start or transfer service
Residential same-day service is $35; service any day thereafter is $25. Transfers use the same fee amounts.
Start / transfer serviceI have a water emergency
For leaks, water emergencies or after-hours issues, call 615-862-4600 and choose option 3.
Customer Care page10 Metro Water Bill Attributes Users Need to Know
| Attribute | Answer | Official action |
|---|---|---|
| Online portal | MWS Online Bill Pay shows balance, bill images for the last 12 months, payment and consumption history, FAQs and open service request status. | Open bill pay |
| Access levels | Premium Access gives full account options; Standard Access gives balance, payment, billing and usage histories; Landlord Access supports multiple properties. | Compare access types |
| Payment features | Customers can save payment information, schedule payments, receive text alerts, pay by text, use AutoPay and pay by digital wallet. | View payment features |
| Late fee | Late payment charge is the greater of $2.50 or 5% of the current net bill. | Read late rule |
| Disconnection risk | Accounts overdue for more than 20 days are subject to disconnection. | Understand bill |
| Bill lines | Your monthly bill includes water and wastewater charges based on meter readings; Davidson County residents also pay a stormwater user fee. | Read bill guide |
| Phone payment | Automated services are available 24/7 at 615-862-4600 for Visa/MasterCard payment and account information. | Call 615-862-4600 |
| Bank draft | Bank draft charges the account 15 days from the billing date and helps avoid late payments. | Bank draft details |
| Leak help | For suspected plumbing leaks, call 615-862-4600. Concealed leak adjustments may require repair details. | Leak adjustment |
| Sprinkler credit | Residential sewer charges are automatically adjusted April through November using a winter quarter average plus 30% maximum sewer charge. | Sprinkler adjustment |
How to Pay a Metro Water Bill Online
Open the official MWS portal
Use the official Metro Water Services online bill pay page, not a sponsored search result.
Open MWS OnlineChoose access level
Use Premium Access for full self-service and recurring features; use Standard Access for limited balance, payment and usage history.
Access-level infoCheck balance and history
The portal can show current balance, bill images for the last 12 months, payment history and consumption history.
View accountSave proof
Keep confirmation number, amount, payment date, account number and screenshot, especially if the account is close to late or shutoff status.
Check late ruleMetro Water Payment Methods: Online, Phone, Bank Draft, Mail and Kiosk
| Payment method | What Metro says | Best for | Official action |
|---|---|---|---|
| Online bill pay | Account balance, bill images, payment history, usage history, alerts, pay by text, AutoPay and digital wallets. | Most customers who need a record and self-service access. | Pay online |
| Automated phone | Call 615-862-4600 24/7 to pay by Visa/MasterCard and get routine account information. | Customers who cannot log in online or need phone payment. | Call 615-862-4600 |
| Bank draft | Your account is charged 15 days from the billing date after enrollment. | Customers trying to avoid late payments automatically. | Bank draft instructions |
| Send bill and payment to Metro Water Services, P.O. Box 305225, Nashville, TN 37230-5225. | Non-urgent payments only. | Mailing details | |
| Kiosk | Three kiosks are at the Customer Care Center, with one available 24/7. Kiosks accept cash, checks and major credit cards. | Cash payment, after-hours physical payment, or in-person proof. | Map below |
Metro Water Late Fee and Disconnection Timeline
20-day posting rule
Payment must be posted within 20 days of the bill date to avoid a late payment charge.
Official late ruleLate charge
The late charge is the greater of $2.50 or 5% of the current net bill.
Understand your billDisconnection risk
Accounts overdue for more than 20 days are subject to disconnection.
Call customer careUse this if the bill is late
How to Read a Metro Water Services Bill
Do not judge the bill by the total only. Separate water, wastewater, stormwater, late charge and usage history.
Water + wastewater
Your monthly bill includes water and wastewater charges based on your actual meter reading.
Read bill guideStormwater user fee
Davidson County residents are also charged a stormwater user fee.
Stormwater detailMeter accessibility
Metro says meters must be accessible to support accurate readings and allow readers to check boxes for damage or leaks.
Meter reading noteHigh Metro Water Bill or Leak: What to Check First
Inside the home
- Running toilet or bad flapper.
- Dripping faucet or shower valve.
- Water heater leak.
- Ice maker, humidifier or softener line.
Outside the home
- Sprinkler schedule changed.
- Hose left running.
- Service line leak between meter and house.
- Meter box blocked or inaccessible.
Metro help
- Call 615-862-4600 for leak concern.
- Ask for field representative help.
- Ask about meter reread or verification.
- Ask if concealed leak adjustment may apply.
Metro Water Assistance and Protection Programs
| Program | Who it helps | Key detail | Official action |
|---|---|---|---|
| Seasonal sewer billing / sprinkler adjustment | Residential customers with outdoor watering or car washing use in April–November. | Metro automatically adjusts sewer charges using winter quarter average plus 30% as maximum sewer charges billed. | Read sprinkler credit |
| Water leak adjustment | Customers with concealed leaks after repairs are made. | Provide type and date of repair by email or call 615-862-4600. | Leak adjustment info |
| Deferred Due Date Program | Qualified residential and not-for-profit commercial customers receiving listed benefits. | Can extend payment date to the eighth day of the month after billing date or 15 days from bill date, whichever gives more days. | Deferred due date |
| Critical Care Customer | Customers with medical needs dependent on water service. | Metro says it cannot guarantee no disruptions but tries to minimize impacts for qualifying customers. | Critical care info |
Request, Transfer or Terminate Metro Water Service
Request service
Residential customers pay a non-refundable service initiation fee of $35 for guaranteed same-day service or $25 for any day thereafter.
Request serviceTransfer service
Transfer service to another location in the service area for $35 guaranteed same day or $25 for any day thereafter.
Transfer serviceTerminate service
Call the Customer Services Center the day before service should be discontinued, and keep the confirmation number until final bill arrives.
Terminate serviceEmergency Service, Leak or Outage
24/7 emergency
Call 615-862-4600 and choose option 3 for emergency service or leak reports.
Call emergency lineOutage map
Metro provides a Water Services Outage Map to check current outages in your area.
Open Metro Water pageEmployee verification
Metro says staff will provide ID and usually will not show up at your home without prior notification. Call 615-862-4600 to verify employees.
Verify staff noteMetro Water Customer Care Center Map and Visit Plan
Use this for kiosks, billing help, account questions or in-person customer service. Customer Care Center: 1700 3rd Ave N, Nashville, TN 37208.
Bring
Account number, service address, payment method, ID, leak repair proof, shutoff notice or start/transfer documents.
Lobby schedule
The customer-care page lists lobby hours Tuesday and Thursday, 8am–4pm; phone hours are Monday–Friday, 8am–5pm.
Kiosk tip
Kiosks at the Customer Care Center accept cash, checks and major credit cards, with one kiosk available 24/7.
Official Metro Water Services Links
Metro Water Bill Pay FAQ
How do I pay a Nashville Metro Water bill online?
Use MWS Online Bill Pay. The official portal can show your current balance, bill images, payment history, consumption history and service request status.
What is the Metro Water Services phone number?
Call 615-862-4600 for Metro Water Services Customer Care, phone payment, emergency service and account help. For emergency leaks, use option 3.
Where is the Metro Water Customer Care Center?
The Customer Care Center is at 1700 3rd Ave N, Nashville, TN 37208.
Can I pay Metro Water by phone?
Yes. Automated services are available 24 hours a day, seven days a week at 615-862-4600. Metro says customers can pay by Visa or MasterCard and get routine account information.
What is the Metro Water late payment fee?
The late payment charge is the greater of $2.50 or 5% of the current net bill if payment is not posted within 20 days of the bill date.
When can Metro Water disconnect service for nonpayment?
Metro says accounts overdue for more than 20 days are subject to disconnection.
Does Metro Water offer AutoPay?
Yes. Online payment features include AutoPay with e-check or credit card, scheduled payments, text alerts, pay by text and digital wallets.
Can I get help for a high Metro Water bill from a leak?
Call 615-862-4600. Metro says a field representative can assist with suspected leaks, and concealed leak adjustments may be available after repairs are made.
What is Metro Water’s sprinkler credit?
For residential customers, sewer charges are automatically adjusted during billed months April through November. The winter quarter average plus 30% is the maximum sewer charge billed.
How do I start, transfer or terminate Metro Water service?
Call 615-862-4600 or use the official request/transfer/terminate service page. Residential same-day start or transfer service is $35; service any day thereafter is $25. To terminate service, call the day before and keep the confirmation number.