Anne Arundel County Utility Bill Help for Water, Sewer, Payment Plans and Shutoff Questions
This guide helps Anne Arundel County customers pay a water/sewer bill, find the right account number, avoid a late fee, understand 2026 rates, request leak or pool credit help, and know what to do if service is turned off.
Every important step includes the official county action link or phone number, so you can finish the task instead of reading a long generic article.
Fast answer: Anne Arundel County water and wastewater bills are issued quarterly by the Office of Finance. You can pay online, by phone at 1-833-277-8723, by mail, by drop box, through AutoPay, at county cashier locations, or at participating Walmart locations. For billing questions, call 410-222-1144.
Urgent rule: if service has been turned off or the account is scheduled for turnoff, call Customer Service first. Once scheduled for turnoff, the county says payments must be made by cash, certified check, money order, or online; meter readers and Emergency Services crews cannot accept payments or grant extensions.
Anne Arundel County Water Bill Quick Facts
Anne Arundel County Water Bill Action Board
Use the card that matches your problem. Each step includes the official link or phone number where the task can actually be completed.
I need to pay now
Use the county Bills & Payments page to access the online payment system, AutoPay, phone payment details and cashier information.
Open payment pageI want to pay by phone
Call 1-833-277-8723. Have your utility account number or real estate tax parcel number and payment information ready.
Verify phone payMy water was turned off
Call Customer Service at 410-222-1144. After hours, weekends or holidays, call Emergency Services at 410-222-8400.
Read shutoff FAQMy bill is too high
Ask Customer Service to review usage or process a meter-reading verification. If there was a leak, use the leak adjustment path.
Leak adjustment requestI cannot afford the full bill
Call 410-222-1144 and ask about payment plans, then check county-listed assistance resources.
Open assistance resourcesI have a water/sewer emergency
Call 410-222-8400 for emergencies like sewer backups, pressure issues, leaks, rusty water, water quality concerns or service disruption.
Emergency instructionsHow to Pay an Anne Arundel County Water/Sewer Bill
| Payment method | Official detail | Best for | Official action |
|---|---|---|---|
| Online payment | View and pay one or several bills, schedule a future payment, and receive a confirmation number. Payment may show pending and appear on the account within two business days. | Fastest self-service option for most customers. | Open payment page |
| Phone payment | Call 1-833-277-8723 with your utility account number or real estate parcel number. | Customers who prefer automated phone payment. | Phone pay details |
| AutoPay | Set a recurring fixed or full-amount payment for utility and real estate tax bills. Payment confirmations are provided. | Avoiding missed quarterly due dates. | Enroll in AutoPay |
| Send check or money order with bill stub. Do not send cash. | Non-urgent payments with mailing time. | See mailing address | |
| Drop box | Yellow drop boxes are available at county cashier locations. Check and money order payments accepted; no cash. Allow 1-2 days for processing. | After-hours non-cash drop-off. | Drop-box details |
| Walk-in cashier | Cashiers accept cash, check or money orders. Verify current cashier hours and any temporary location changes before visiting. | Receipts, complex account questions or shutoff-risk payment. | See map and offices |
Convenience Fees, Returned Payments and Payment Timing
AutoPay for Anne Arundel County Utility Bills
Enroll through the county payment page
AutoPay lets you schedule recurring fixed or full-amount utility bill payments.
Open AutoPayPrepare the right payment details
You may need bank routing/account information, card details, the account name, and your utility bill account details.
Read AutoPay FAQAllow up to 48 hours to reflect
The county says online and AutoPay payments may take up to 48 hours after payment date to appear on the account.
Confirm timingCancel five days before due date
The FAQ says AutoPay cancellations should be done five days before the bill is due.
Cancel guidanceIf Water Service Was Turned Off or the Account Is Scheduled for Turnoff
During business hours
Call Customer Service at 410-222-1144 to discuss what is needed to restore service.
Open shutoff FAQAfter hours
After business hours, weekends or holidays, call DPW Emergency Services at 410-222-8400. South County customers may also see 410-451-4118 in county FAQ guidance.
Emergency pageTurnoff admin fee
If payment is not received by the due date and the account is scheduled for turnoff, a $50 administrative fee is charged.
Rates and chargesUse this call script
Anne Arundel County 2026 Water and Wastewater Rates
New utility bill rates are effective July 1, 2026. Use this table to understand the lines most residential customers ask about.
| Charge | Official 2026 detail | What it means for customers |
|---|---|---|
| Water rate | $3.98 per 1,000 gallons | Based on metered water usage since the last reading. |
| Wastewater rate | $7.00 per 1,000 gallons | Usually based on the water delivered through the meter to the home. |
| Account maintenance fee | Metered accounts: $6.00 per bill; unmetered accounts: $3.00 per bill | Covers meter reading and billing services. |
| State Bay Restoration Fee | Residential property: $15.00 per bill | Appears as a required bill charge. |
| Infrastructure Maintenance Fee | 35% of all water and wastewater charges | Can make the total higher than simple usage math. |
| Late fee | 10% if payment is not received by due date | Pay early enough for processing time. |
| Meter reread request | $35 per request; waived if the reading is incorrect | Useful if the reading seems wrong, but check leaks first. |
| Final bill | $35 for property transfers and tenancy changes | Plan for this when selling, buying or changing tenants. |
How Anne Arundel County Calculates a Water/Sewer Bill
Water
Water charges are based on the amount of water that passed through the meter since the last meter reading.
Bill calculation pageWastewater
Wastewater usage is generally based on the amount of water delivered through the meter to the home.
Wastewater billing infoSewer-only account
If you only have public wastewater service, the county describes a quarterly flat-rate method based on 14,000 gallons for a family of three.
Sewer-only detailsHigh Bill, Estimated Bill or Wrong Reading: What to Check
Estimated bill clue
An estimated bill may show an “E” after the meter reading date. The next actual reading should adjust the estimate.
Estimated bill detailsSummer outdoor use
Outdoor irrigation, pool filling and hoses can raise usage quickly. The county’s excess-use credit may reduce a portion of wastewater charges when applicable.
Excess-use credit infoMeter reread
A meter reread request costs $35, but the charge is waived if the reading is incorrect.
Reread fee detailHigh-bill call script
Leak Adjustment: When a Plumbing Leak Caused a High Bill
Fix the leak first
Leaks on the property owner’s side of the utility meter are the owner’s responsibility. Keep repair documentation.
Read leak policyKnow the limit
A leak adjustment is a courtesy, may not be approved more than once every five years, and reduces but does not eliminate excess charges.
Official leak adjustmentSubmit the form
Email the completed request to custserv@aacounty.org or mail it to Customer Service, P.O. Box 427, Annapolis, MD 21404.
Leak request formCall if unsure
Call Customer Service at 410-222-1144 before submitting if you are unsure what proof is needed.
Customer Service infoPool or Hot Tub Fill Credit
Credit may reduce sewer charge
Customers may be considered for a reduction of sewer charges for water used to fill a swimming pool or hot tub.
Pool credit pageCertification needed
Applicants must certify that the water did not enter the sanitary sewer system.
Open pool formsPool-credit questions
For pool credit questions, the county FAQ points customers to DPW Customer Relations at 410-222-7582.
Pool credit FAQAnne Arundel County Water Bill Assistance and Payment Plan Help
Call Customer Service first
Call 410-222-1144 and ask about payment plans if you cannot pay the full bill by the due date.
Bill assistance pageWater bill assistance
Low-income homeowners can check eligibility for water assistance through Maryland/Department of Social Services resources linked by the county.
Check county resourcesPrepare documents
Have your bill, account number, photo ID, income information, hardship details, and shutoff or past-due notice ready.
Assistance listMoving, Name/Address Change, Tenant Change and Final Bills
Name/address change
A form must be submitted to change the name or address on a utility billing account.
Change name/addressOwner vs tenant
New-owner changes are completed by the new owner or title company. Tenant changes must be submitted by the property owner.
Open change formsReport a Water or Sewer Emergency
Use this for service problems, not billing questions. Emergency Services answers water and wastewater service calls 24 hours a day, 365 days a year.
Examples
Sewer backups, manhole issues, dirty/rusty water, pressure issues, meter issues, leaks, quality concerns and service disruption.
What they handleWhat to say
Give the closest address, cross street, issue type, whether water is entering property, and whether the road or sidewalk is affected.
Report instructionsCashier Office Map and Visit Plan
For in-person utility payments, verify current cashier hours and location status before driving. County pages may show temporary office changes and current cashier-hour notices.
Arundel Center
44 Calvert Street, Room 110, Annapolis, MD 21401.
Glen Burnie location
101 Crain Highway North, Glen Burnie, MD 21061. Check the Bills & Payments page before visiting because the county may post temporary closure notices.
Heritage Complex
2664 Riva Road, Room 110, Annapolis, MD 21401.
10 Anne Arundel County Water Bill Attributes With Direct Answers
| Attribute | Direct answer | Official action |
|---|---|---|
| Online payment | Use the county Bills & Payments page to access online water/sewer bill payment. | Pay online |
| Phone payment | Call 1-833-277-8723 with your utility account number or parcel number. | Phone pay info |
| Billing help | Call Customer Service at 410-222-1144. | Customer Service |
| Late fee | 10% is added if payment is not received by the due date. | Rate page |
| Credit/debit fee | Utility credit/debit payments are listed at $3.25 per transaction. | Convenience fees |
| eCheck fee | Utility eCheck payments are listed at $0.50. | Fee table |
| Water rate | 2026 water rate is $3.98 per 1,000 gallons. | 2026 rates |
| Wastewater rate | 2026 wastewater rate is $7.00 per 1,000 gallons. | Wastewater rate |
| Emergency number | Call 410-222-8400 for water/sewer emergencies. | Emergency page |
| Leak adjustment | Leak adjustment may reduce, not eliminate, excess charges and may not be approved more than once every five years. | Leak adjustment |
Official Anne Arundel County Utility Links
Anne Arundel County Water Bill FAQ
How do I pay my Anne Arundel County water bill online?
Use the Anne Arundel County Bills & Payments page and choose the utility bill payment option. Online payments are processed through Paymentus and may appear pending before posting to the account.
What phone number do I use to pay an Anne Arundel County utility bill?
Call 1-833-277-8723 and have your utility account number or real estate tax parcel number and payment information ready.
Who do I call for a water or sewer billing question?
Call Customer Service at 410-222-1144. The county lists weekday call hours for utility billing questions.
How often are Anne Arundel County water and wastewater bills issued?
Utility services are generally billed quarterly by the Office of Finance.
What is the Anne Arundel County late fee for water bills?
A 10% late fee is added if payment is not received by the due date.
What happens if my water is turned off?
Contact Customer Service at 410-222-1144 during business hours. After hours, weekends or holidays, contact DPW Emergency Services at 410-222-8400. If the account is scheduled for turnoff, a $50 administrative fee is charged.
Can meter readers or emergency crews accept my payment?
No. County FAQ guidance says meter readers and Emergency Services crews cannot accept payments or make payment extensions.
Why does my Anne Arundel County bill show an estimated reading?
Estimated bills may happen when the meter cannot be read because of weather, inaccessibility or utility work. The bill may show an “E” after the meter reading date, and the next actual reading should adjust the estimate.
Can I get a leak adjustment for a high water bill?
Possibly. A leak adjustment is a courtesy that may reduce, not eliminate, excess charges from owner-side leaks and may not be approved more than once every five years. Submit the county leak adjustment request and keep repair documentation.
Who do I call for a water or sewer emergency?
Call 410-222-8400 for water or sewer emergencies such as sewer backups, manhole issues, water leaks, rusty water, pressure problems, water quality concerns, meter problems or service disruption.