Aurora Water Customer Portal Guide: Pay Bills, Track Usage & Stop Costly Surprises
This guide is for Aurora Water customers who need to pay a bill, request reconnect after shutoff, understand 2026 water/sewer/storm rates, set leak alerts, apply for Aurora Water Cares, or figure out why a monthly bill jumped.
Every action includes the official Aurora Water link or phone number inside the step, so users can finish the task without searching through separate city pages.
Fast answer: Aurora Water customers can pay through the official water customer portal, use pay-by-phone/online options 24 hours, or call 303-739-7388 during business hours for billing, emergencies and reconnects. If service has been discontinued and you paid online or through the automated phone system, Aurora Water says to call 303-739-7388 or log in and complete a Reconnect Request.
Most important billing rule: Aurora Water bills monthly, amounts are due 20 days after the bill date, five days after the due date creates past-due status, and a 5% late charge is assessed on the past-due amount.
Aurora Water Bill Quick Facts
Aurora Water Action Board: Use the Correct Official Link
Start with the situation. Each action gives the official portal, city page or phone number so users can finish the task without guessing.
I need to pay now
Use the official Aurora Water customer portal for online bill payment, statement history, usage graphs, forms and reconnect requests.
Open payment portalMy water was discontinued
After paying online or through the automated phone system, call 303-739-7388 or log into the portal and complete a Reconnect Request.
Reconnect instructionsI need billing help
Call 303-739-7388 for billing questions during business hours. Pay-by-phone and online options are available 24 hours.
Call billingI cannot afford the bill
Aurora Water Cares may help eligible past-due customers with up to $400 once per 12 months, with lifetime limits.
Apply for assistanceI think there is a leak
Set continuous-flow alerts and check hourly usage in the portal. A 24-hour continuous-flow alert may indicate a leak or water left on.
Open Water AlertsI want to understand the rate
Use the official 2026 rate page for water tiers, base charges, sewer usage, storm drain and commercial/multifamily allocation rules.
Open 2026 ratesHow to Pay an Aurora Water Bill Online
Open the official portal
Use MyAccount.AuroraWater.org, not a search ad. The city labels this as the online water customer portal.
Go to official portalSign in or create a profile
The portal lets customers manage accounts, view/download payment and statement history, submit forms, update contact details and view usage graphs.
Portal featuresPick payment method
ACH and e-check options continue to be no cost. Non-residential credit-card payments have a $7.95 fee per each $500 payment increment.
Payment fee noteSave confirmation
Keep confirmation number, amount, account number and date. If service was discontinued, also submit a reconnect request or call billing.
Call after paymentReconnect After Aurora Water Shutoff
The reconnect workflow matters because paying and reconnecting are two different tasks.
Pay the full past-due balance
Aurora Water says water will be turned on after the full past-due balance is paid and reconnect action is requested.
Pay balanceRequest reconnect
Call 303-739-7388 during business hours or log into your online profile and complete a Reconnect Request.
Reconnect instructionsUse after-hours number when needed
For after-hours customer service, emergencies and water reconnects, Aurora lists 303-739-6772.
Call after-hoursCheck for reconnect fee
The fee schedule lists Delinquent Shut Off and Turn On After Delinquent Shut Off fees at $38.25 each.
Open fee scheduleReconnect call script
Due Date, Late Fee, Shutoff and Service Fees
| Billing item | Official detail | What the customer should do | Official link |
|---|---|---|---|
| Monthly billing | Bills are generated monthly. | Do not compare only by calendar month; compare bill date and meter read period. | Billing info |
| Due date | Amounts are due 20 days after the bill date. Due dates cannot be customized. | Set calendar reminder from bill date, not from mail arrival. | Due-date rule |
| Late status | Five days past due date creates past-due status. | Pay before this point to avoid late charge. | Past-due rule |
| Late fee | 5% of the past-due amount. | Ask billing whether the late charge has already posted before paying partial balance. | Fee schedule |
| Delinquent shutoff | Can occur when the account balance is 40 days past due. | Call before the 40-day point if you need help, Water Cares, or reconnect clarity. | Shutoff rule |
| Returned check | $20 returned check fee for non-sufficient funds, closed or frozen account. | Use e-check/ACH only when funds are available. | Returned item fee |
2026 Aurora Water Residential Rates: What Drives the Bill
Aurora bills water in units of 1,000 gallons. Residential customers pay tiered water rates, plus base charges, sewer, storm drain and any account fees.
| Bill part | 2026 official amount | Why it matters | Official link |
|---|---|---|---|
| Water base charge | 5/8 & 3/4 inch residential/multifamily/commercial meter: $15.69. | Base charge appears before usage tiers. | 2026 rates |
| Water Tier I | $5.80 per 1,000 gallons, 0–5,000 gallons. | Lower block covers smaller residential use. | Water tiers |
| Water Tier II | $7.30 per 1,000 gallons, 5,001–10,000 gallons. | Outdoor watering or leaks can push you here. | Tier II |
| Water Tier III | $10.42 per 1,000 gallons, 10,001–19,999 gallons. | This is where sprinkler leaks become expensive quickly. | Tier III |
| Water Tier IV | $14.60 per 1,000 gallons, 20,000 gallons and above. | Review leaks, irrigation schedule and drought surcharge exposure. | Tier IV |
| Sewer base | 5/8 & 3/4 inch meter: $5.95. | Sewer base is separate from water base. | Sewer base |
| Sewer usage | $5.46 per 1,000 gallons, based on Winter Quarter Average. | Your sewer charge may not match current-month water use. | See sewer explanation |
| Storm drain | Residential base: $12.18. | This can appear even with low water use. | Storm drain rate |
Aurora Water Bill Planning Calculator
This quick calculator uses common 2026 residential 5/8 or 3/4 inch meter rates for planning only. It does not confirm your account, penalties, surcharges, allocations, payment fees, unusual meter size or special charges.
Formula: $15.69 water base, residential water tiers, $5.95 sewer base, $5.46/KGAL sewer usage, $12.18 storm drain base, plus entered past-due/other fees.
Winter Quarter Average: Why Your Sewer Charge Changes in April
What months are used?
Aurora sewer usage charges are based on Winter Quarter Average, which averages water consumption from December through February.
Official sewer noteWhen it updates
The average is recalculated each spring, and new sewer charges are reflected on the April bill.
Billing pageWhy winter leaks matter
A running toilet, humidifier leak or winter indoor leak can raise the sewer average used later.
Set leak alertsSet Aurora Water Alerts Before a Leak Becomes a Large Bill
Aurora’s AMI meters and customer portal make this one of the most practical steps in the article. Do this before the next irrigation season.
Sign into the water customer portal
The portal shows water consumption graphs, usage summary and hourly usage for customers with compatible AMI data.
Open portalTurn on continuous-flow alerts
Aurora says a continuous-flow alert is sent when the meter records continuous usage for at least 24 hours.
Water Alerts pageUse EyeOnWater for detailed data
Aurora says EyeOnWater provides a secure portal to view water-use data and set alerts when more detailed leak data is needed.
Open EyeOnWaterAct on the alert same day
Continuous flow may be a toilet flapper, hose bib, irrigation valve, tap left on or another leak. Customers are responsible for finding and fixing leaks on their property.
Next steps after alertHigh Aurora Water Bill Checklist
Inside the home
- Check toilet flappers and silent toilet refills.
- Look at humidifier and water-softener lines.
- Check water heater pan, crawlspace and basement plumbing.
- Look for hourly usage overnight in the portal.
Outside and irrigation
- Check sprinkler valves, heads and drip zones.
- Look for water pooling, sidewalk/street runoff or soggy turf.
- Compare irrigation days to current drought restrictions.
- Review use above 10,000 and 20,000 gallons.
Bill-line review
- Separate water base, water usage and sewer usage.
- Check storm drain base.
- Look for 5% late fee or service fees.
- Check whether sewer changed from Winter Quarter Average.
High-bill call script
Aurora Water Cares: Help for Past-Due Water Bills
This is the most important section for customers who cannot pay today. Do not wait until the account reaches shutoff stage.
What it can do
Aurora Water Cares helps eligible past-due customers with up to $400 in assistance once per 12 months, with a limit of four lifetime awards.
Open Water CaresFastest application path
The city says the fastest/easiest way is through your SpryEngage account, where you can access the form and upload documents.
Apply through portalDocuments to prepare
Prepare income verification documents, photo ID and a recent water bill if using the online or printable application route.
Document rulesUse portal first when possible
Log in, access the Aurora Water Cares form, and upload the required information.
Portal applicationUse alternate application if no portal
The city allows online and printable application options. Completed printable packets can be mailed or dropped off with documents.
Application optionsCall if shutoff is close
For Water Cares questions, call Aurora Water Billing at 303-739-7388 or Aurora Water Cares at 1-833-559-2837.
Call billingUse correct drop-off locations
The city lists Access Aurora at 15151 E. Alameda Parkway and the Billing office at 26791 E. Quincy Ave. for completed printable packets.
Drop-off instructionsBudget Billing: Flatten Seasonal Water Bill Spikes
Application window
The listed application period is Jan. 1 to April 15. The page currently says enrollment for the current cycle is closed and to check back in January for 2027.
Budget Billing pageAutoPay requirement
The city says customers need a SpryEngage online profile and must enroll in AutoPay by April 14 for Budget Billing.
AutoPay ruleRenters need owner approval
Renters must complete the Owner/Landlord Approval portion, have it signed by the property owner, and submit by the listed deadline.
Renter ruleTurn Aurora Water Service On or Off
New customer account turn on
The fee schedule lists a New Customer Account Turn On Request at $38.25.
Open service feesCustomer-request shutoff
Customer-requested shutoff not related to repair is listed at $38.25. Vacation shutoff is also listed at $38.25.
Shutoff feesCustomer-request turn on
Customer-requested turn on and turn on after vacation shutoff are listed at $38.25.
Turn-on feesStage 1 Drought, Water Waste and Outdoor Use
Aurora Water’s current public water page says Aurora is in Stage 1 Drought and restrictions are in place. Outdoor use can affect both the bill and compliance.
| Issue | Official detail | Practical next step | Official link |
|---|---|---|---|
| Outdoor reduction goal | Stage 1 measures are intended to help residents achieve a 20% reduction in outdoor water use. | Cut sprinkler runtime before usage reaches higher tiers. | Drought page |
| Water waste | Restrictions include water pooling, watering sidewalks or streets, irrigation leaks and unrestricted hose use. | Repair broken heads, adjust spray pattern, and prevent runoff. | Water waste rules |
| Residential drought surcharge | Stage 1 drought surcharge is listed at $2.15 per 1,000 gallons used above 110% of Winter Quarter Average. | Watch usage above your winter average during irrigation season. | Drought surcharge |
| Violation fines | Single-family violations are listed as warning, then $125, $250 and $500 for further violations. | Do not ignore a warning; fix the pattern immediately. | Violation table |
Commercial, Multifamily and Irrigation Account Notes
Non-residential card fee
Beginning June 9, 2025, non-residential credit-card bill payments include a $7.95 fee per each $500 payment increment. The payment limit remains $25,000.
Billing noteAllocations
Commercial, irrigation and multifamily accounts have allocations. Single-family residential homes do not have allocations.
Water allocationsTier II allocation billing
Usage above the annual allocation is charged at a higher Tier II rate for the remainder of the year, depending on when the allocation is exceeded.
Allocation rulesAurora Water Office Map and Visit Plan
Use this for general city/customer-service planning. For Water Cares printable application drop-off, the city also lists the Southeast Area Maintenance Facility at 26791 E. Quincy Ave., Aurora, CO 80016.
Bring
Water bill, account number, photo ID, payment confirmation, past-due notice, Water Cares documents or reconnect details.
Ask before leaving
“Is my account current, are any shutoff/reconnect fees still pending, and is there a work order or reconnect request active?”
Best local move
For urgent reconnect, call first. For assistance documents, confirm the correct drop-off location and required paperwork.
Official Aurora Water Bill Links
Aurora Water Bill FAQ: 10 Practical Questions and Answers
How do I pay my Aurora Water bill online?
Use the official Aurora Water customer portal at MyAccount.AuroraWater.org. The portal lets customers pay, view statements, manage account details, view usage and submit forms.
What phone number handles Aurora Water billing questions?
Call 303-739-7388 for billing questions during business hours. Aurora lists business hours as 7:30am to 5pm, Monday through Friday, non-holidays.
What is the after-hours Aurora Water number?
For after-hours customer service, emergencies and water reconnects, Aurora lists 303-739-6772 for 5pm to 7am, weekends and holidays.
When is my Aurora Water bill due?
Aurora Water bills are generated monthly and amounts are due 20 days after the bill date. The city says due dates cannot be customized.
What is the Aurora Water late fee?
Five days past the due date creates past-due status, and Aurora Water assesses a 5% late charge on the past-due amount.
When can Aurora Water shut off service for nonpayment?
Delinquent shutoff can occur when the account balance is 40 days past due. Shutoff and reconnect fees may apply.
What do I do after paying a discontinued Aurora Water account?
If service has been discontinued and you paid online or through the automated phone system, call 303-739-7388 or log into your online profile and complete a Reconnect Request.
How are Aurora sewer charges calculated?
Sewer usage charges are based on Winter Quarter Average, which averages water consumption from December through February. The new sewer charges are reflected on the April bill.
Can Aurora Water help if I cannot pay my bill?
Aurora Water Cares may help eligible past-due customers with up to $400 once per 12 months, with a lifetime limit. Customers can apply through the portal or follow the official application instructions.
How can I catch a leak before my Aurora Water bill gets high?
Use the Aurora Water customer portal and continuous-flow alerts. Aurora says alerts can notify customers when the meter records continuous usage for at least 24 hours, which may indicate a leak or water left on.