Bloomington Water Bill Late: Penalty & Past Due Fee 2026

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Bloomington IN • CBU payment, past-due, reconnect and assistance guide

Bloomington Utilities Bill Help Center for CBU Pay, Login, Shutoff & Service Requests

This guide is for City of Bloomington Utilities customers who need to pay a water, wastewater, stormwater or trash pickup bill, use Quick Pay, restore disconnected service, request payment help, start or stop service, report a utility issue, or understand a boil water advisory.

Each step below includes the official CBU action link or phone number beside the task, so you can finish the job without hunting through separate city pages.

Open Utility Access Quick Pay Choose My Situation

Fast answer: Bloomington, Indiana CBU customers can pay through the official Utility Access portal, use Quick Pay with account number and exact name on bill, or create an account for bill details, e-Billing, multiple accounts and payment management. For account help, call 812-349-3930 Monday–Friday, 8 a.m.–5 p.m.

Past-due warning: the payment portal says past-due accounts may be disconnected, and scheduling a payment after the due date may still leave the account at risk. If service is already disconnected, the past-due balance plus a $90 reconnect fee must be paid before restoration, then you must contact Customer Service.

Utility Access Portal Quick Pay Billing FAQ Service Center

Bloomington Water Bill: 10 Quick Facts

UtilityCBUCity of Bloomington Utilities
PortalUtility AccessQuick Pay or account login
Customer service812-349-3930Mon–Fri, 8am–5pm
After hours812-339-144424-hour switchboard
Office600 E MillerBloomington, IN 47401
Bill dueLast biz dayOf each month
Quick Pay needsAcct + nameInclude dashes in account number
Disconnected$90 feePlus past-due balance
ServicesWater + sewerAlso stormwater and trash bill pay
Emergency issueuReportFor non-emergency city issues

Bloomington Utilities Action Board

Start here. Each card gives the customer task, the official link, and the exact detail that prevents payment mistakes.

1

I need to pay without logging in

Use Quick Pay. You need the account number with all dashes and the name exactly as it appears on the bill.

Open Quick Pay
2

I want to view bills and e-Billing

Create a Utility Access account to view details, manage single or multiple accounts, use multi-bill pay and e-Billing.

Sign in / register
3

My account is past due

Contact Customer Service before disconnection. The portal warns that scheduling payment after the due date may not stop disconnection.

Past-due FAQ
4

My water is already disconnected

Pay past-due balance plus the $90 reconnect fee, then contact Customer Service at 812-349-3930 or utilities.cs@bloomington.in.gov.

Pay required balance
5

I need payment help

CBU’s FAQ says payment plans and direct financial assistance may be available. Call before service is disconnected.

Payment help FAQ
6

I need to start or stop service

Use CBU service forms for turning water service on or off. Customer Service can also help by phone.

Start service link

How to Pay a Bloomington CBU Bill Online

Payment path Official detail Best for Official action
Quick Pay Find bill using account number with all dashes and name exactly as on bill. Fast one-time payment without creating login. Use Quick Pay
Sign in / register Create account to view details, manage multiple accounts, multi-bill pay and e-Billing. Households, landlords, property managers and repeat users. Register / sign in
Card payment Portal accepts Visa, Mastercard and Discover; cardholder name, billing address and ZIP are required. Customers paying by credit or debit card. Pay by card
eCheck Portal lists eCheck as an accepted payment method. Customers who prefer bank payment rather than card. Pay by eCheck
Customer Service help Call 812-349-3930 or email utilities.cs@bloomington.in.gov, weekdays 8 a.m.–5 p.m. Past-due, login trouble, payment plan, restoration or account questions. Service Center
Important payment timing: If your account is past due, scheduling a payment after the due date may not prevent disconnection. Contact Customer Service if the account is already late or close to shutoff.

Utility Access Login, e-Billing and Account Setup

1

Create account

Sign in or sign up through Utility Access. You will be prompted for account number and the name as it appears on your account.

Create account
2

Use email and password after setup

Once the account is created, the FAQ says you sign in using the email address and password you provided.

Login FAQ
3

Manage more than one account

The portal supports single and multi-account management, useful for landlords, student rentals and property managers.

Manage accounts
4

Use e-Billing

After registration, use e-Billing and bill details to reduce missed mail problems.

Use e-Billing

Past Due, Shutoff and Water Service Restoration

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Due date

The FAQ says the utility bill is due on the last business day of each month. Always check your latest bill for the specific due date.

Billing FAQ
⚠️

Disconnect risk

The portal warns that accounts past due may be disconnected, and payment after due date may still leave service at risk.

Portal warning
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Reconnect rule

If disconnected for non-payment, the past-due balance plus a $90 reconnect fee must be paid before restoration.

Pay balance

Call script for a past-due CBU bill

“Hi, I have a past-due Bloomington Utilities account. My account number is ____. Can you confirm the current balance, whether the account is at risk for disconnection, whether a payment plan is available, and what amount is required today?”
Restoration timing: CBU says water service will be reconnected within one working day after request once required payment is received. Service is not restored outside regular business hours, on weekends or holidays.

Payment Plans and Bloomington Water Bill Assistance

🤝

Ask CBU first

The billing FAQ says customers having trouble paying should contact CBU before service is disconnected because payment plans and assistance resources may be available.

Payment help FAQ
📄

SCCAP water program

South Central Community Action Program lists a Water Program for income-eligible City of Bloomington Utilities customers.

SCCAP Monroe County
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Apply early

Call CBU at 812-349-3930 and SCCAP at 812-339-3447. Keep the latest bill, ID, address and income documents ready.

Water assistance interest form
Practical assistance tip: Do not wait for shutoff. Ask CBU for a payment plan, SCCAP referral and direct financial assistance steps while the account is still active.

Start or Stop Bloomington Water Service

Task Official detail What to prepare Official action
Start service CBU provides water, wastewater and stormwater service. Residential start-service forms are available through city services. Service address, move-in date, account holder details, contact information. City services page
Stop service CBU FAQ says start/stop service can be handled through online service forms. Account number, stop date, forwarding address, final bill details. Start/stop FAQ
In-person help CBU asks customers needing in-person help to make an appointment by calling 812-349-3930. Bill, ID, account number, lease/ownership documents if needed. CBU contact page
After-hours emergency For after-hours emergencies, call the City 24-hour switchboard at 812-339-1444. Nearest address, cross street and what happened. Service Center

What Bloomington CBU Bills Can Include

CBU is not an electric, gas or cable provider. The utility side focuses on water, wastewater and stormwater, while the online city services page also points to water/trash bill payment.

💧

Water

Drinking water service and usage from City of Bloomington Utilities.

🚽

Wastewater

Wastewater service handled by CBU, not a separate private sewer bill for most city accounts.

🌧️

Stormwater

Stormwater services support drainage, storm sewer infrastructure and MS4 compliance.

🗑️

Trash pickup bill

The city services page includes a “Pay Water or Trash Pickup Bill” online payment path.

High Bloomington Utility Bill? Check These Before Calling

1

Compare current bill to last month

Look at water use, wastewater charges, stormwater, trash pickup, prior balance and any past-due amount separately.

View account
2

Check toilets and faucets

A silent toilet leak or faucet drip can raise water and wastewater charges before you notice the problem.

CBU customer service
3

Report visible utility issues

Use uReport for non-emergency city issues involving sewers, drainage, stormwater, utility construction or utility problems.

Report via uReport
4

Call if the bill is not understandable

Customer Service can review billing questions during weekday hours. Have account number and latest bill ready.

Call 812-349-3930

Boil Water Advisory: What Bloomington Customers Should Do

CBU posts current boil water advisories on the Utilities page. Advisories can happen after a main break or maintenance when pressure drops below required levels.

🚰

After pressure returns

Run cold water from a sink or tub until clear water flows from the faucet.

Current advisories
♨️

Boil for drinking uses

Boil water used for drinking, cooking and oral hygiene for at least two minutes before consumption.

CBU boil advisory details
📲

Update contact info

CBU says affected customers with updated contact info can receive direct alerts through Everbridge.

Utilities page
Do not guess from social media: check the official CBU advisory page and follow the exact address list and end time shown there.

Stormwater, Drainage and uReport Problems

🌧️

Stormwater issue

Stormwater runoff comes from rain and snowmelt over streets, parking lots, roofs and other impervious surfaces.

Stormwater page
🧹

Local prevention

Keep leaves, trash and debris away from storm drains to reduce flooding and water-quality problems.

Stormwater resources
📍

Report non-emergency issue

Use uReport for sewers, drainage, stormwater, utilities construction and other utility problems.

uReport through services

Local Bloomington Tips That Actually Help

For students, renters and move-outs

  • Do not assume a landlord or roommate closed the old account.
  • Use the exact name on bill for Quick Pay.
  • Keep a forwarding email and address for final bill issues.
  • Create Utility Access login if you manage more than one rental account.
  • Call CBU before move-out if service date is unclear.

For past-due or high-bill stress

  • Call 812-349-3930 before disconnection, not after.
  • Ask about payment plans and assistance at the same time.
  • Check toilets and hidden leaks before the next bill arrives.
  • Use SCCAP water assistance if income eligible.
  • Do not schedule payment after due date and assume shutoff is stopped.

Bloomington Utilities Service Center Map and Visit Plan

The CBU Service Center is at 600 E Miller Drive, Bloomington, IN 47401. Customer Services is open weekdays 8 a.m.–5 p.m.; for in-person help, make an appointment by calling 812-349-3930.

Bring

Latest bill, account number, photo ID, service address, payment method, lease or move documents if starting/stopping service.

Ask before leaving

“Is my account current, is disconnection stopped, and do I need a payment plan or assistance application?”

Emergency after hours

For after-hours utility emergencies, call the City 24-hour switchboard at 812-339-1444.

Bloomington Water Bill FAQ

How do I pay my Bloomington Indiana water bill online?

Use the official City of Bloomington Utilities Utility Access portal. You can use Quick Pay without login or sign in/register to manage bill details, e-Billing and multiple accounts.

What do I need for Bloomington Quick Pay?

Quick Pay asks for the account number, including all dashes, and the name on the bill entered exactly as it appears.

What is the Bloomington Utilities customer service number?

Call 812-349-3930 Monday through Friday from 8 a.m. to 5 p.m. You can also email utilities.cs@bloomington.in.gov.

When is a Bloomington CBU bill due?

The utility billing FAQ says the bill is due on the last business day of each month, but customers should check the latest bill for the specific date.

Can Bloomington Utilities disconnect service for a past-due bill?

Yes. The portal warns that past-due accounts may be disconnected, and scheduling a payment after the due date may not prevent disconnection.

How do I restore Bloomington water service after non-payment?

You must pay the past-due balance plus the $90 reconnect fee, then contact Customer Service at 812-349-3930 or utilities.cs@bloomington.in.gov to have service restored.

Does CBU restore disconnected service after hours?

No. CBU says service will be restored within one working day after receiving the restoration request and will not be restored outside regular business hours, on weekends or holidays.

What services does City of Bloomington Utilities provide?

CBU provides water, wastewater and stormwater services. It does not provide electrical, gas or cable TV service.

Who do I call for an after-hours Bloomington utility emergency?

Call the City 24-hour switchboard at 812-339-1444 for after-hours emergencies.

Where is the Bloomington Utilities Service Center?

The Utilities Service Center is at 600 E Miller Drive, Bloomington, IN 47401. Customer Services is open weekdays from 8 a.m. to 5 p.m.

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