Chesapeake Water Bill Help Center for HRUBS Pay, Rates, Leaks & Service
This guide is for Chesapeake customers who need to pay a water/sewer bill, understand the HRUBS joint bill, make a payment arrangement, request a leak adjustment, start or stop service, or figure out why the bill increased.
Every step includes the official City or HRSD action link beside it, so you can move from “what does this mean?” to “what should I do now?” without wasting time.
Fast answer: Chesapeake Public Utilities and HRSD issue a joint bill through HRUBS. Residential bills usually cover two months of City water use, City sewer collection, and HRSD sewer treatment. You can pay online at HRSD’s e-Bill site, by phone at 888-430-4385, in person at City Hall, by drop box, or by mail.
Best urgent move: if the account is past due, service is off, or you need a payment arrangement, call 757-382-6352 Monday–Friday, 8 a.m.–5 p.m. If service has been turned off, HRSD says full payment must be made by 4 p.m. for same-day turn-on.
Chesapeake Water Bill: 10 Quick Facts
Chesapeake Water Bill Action Board
Pick your situation. Each card gives the useful step and the official place to finish it.
I need to pay now
Use HRSD’s My Account portal for HRUBS payment and account access. Online payment has no fee listed by the City.
Pay onlineI want to pay by phone
Call 888-430-4385 for payments and account information. HRSD accepts checking/savings, debit/ATM, Visa, Mastercard and Discover.
Phone-pay detailsI need a payment arrangement
Call Chesapeake Public Utilities Customer Service at 757-382-6352 Monday–Friday, 8 a.m.–5 p.m.
Arrangement infoI fixed a water leak
Request a bill adjustment. The City says average bill amount should still be paid by the due date while review is pending.
Adjustment formI have a leak, sewer backup or low pressure
Call 757-382-6352 during business hours or 757-382-3550 after 5 p.m., weekends and holidays.
Service-call detailsI need to start or stop service
Use the City’s service application process or call 757-382-6352. Supporting ownership or lease documents may be required.
Start / stop serviceHow to Pay a Chesapeake Water/Sewer Bill
| Payment method | Official detail | Best for | Official action |
|---|---|---|---|
| Online HRSD e-Bill / My Account | Pay water/sewer bill, make one-time payment, create account, view bill profile. No fee listed. | Fastest self-service option. | Open HRSD portal |
| Phone payment | Call 888-430-4385. No fee listed. Card and bank options accepted. | Customers who do not want to use the website. | Verify phone pay |
| In person | City Hall, 306 Cedar Road, 2nd floor Public Utilities Department, Monday–Friday 8 a.m.–5 p.m. | Cash, check or money order payments. | In-person details |
| Drop box | City Hall, South Norfolk Treasurer’s Office, and Western Branch Treasurer’s Office drop boxes. Checks or money orders only. | After-hours check/money-order drop-off. | See locations below |
| Mail with bill stub. Payment-only address listed as HRSD, P.O. Box 37087, Boone, IA 50037-0097. | Non-urgent payments only. | Mailing instructions |
Past Due or Can’t Pay Full Balance?
Call before the deadline
Call 757-382-6352 between 8 a.m. and 5 p.m., Monday through Friday, to ask about payment arrangements.
Payment arrangement pageAsk for the exact amount
Ask whether the account needs full payment, a minimum amount, or an arrangement to avoid service action.
Customer serviceCheck H2O assistance
Help 2 Others may provide one-time assistance for Hampton Roads residents in crisis and at risk of losing water/wastewater service.
Help 2 OthersCall script for a past-due Chesapeake bill
Understanding Your HRUBS Bill
Chesapeake water bills can confuse customers because the bill includes both City and HRSD charges.
| Bill part | Who is involved | What it means | Official link |
|---|---|---|---|
| Water use | City of Chesapeake | Water measured by the meter in CCF. One CCF equals 748 gallons. | HRUBS explanation |
| City sewer collection | City of Chesapeake | City sewer collection is included with the City utility portion of the bill. | Rates page |
| HRSD sewer treatment | Hampton Roads Sanitation District | HRSD sewer treatment appears on the same joint HRUBS bill. | HRSD portal info |
| Billing period | City + HRSD | Residential bills usually cover two months; billing periods may range around 55–69 days. | Billing cycle detail |
2026 Chesapeake Residential Water and Sewer Rate Snapshot
Use this section to understand the bill math. Always confirm your live balance in HRUBS because service days and usage can change the final amount.
| Charge | 2026 rate listed | Plain-English meaning |
|---|---|---|
| Water bimonthly service charge | $23.84 | Fixed water service charge for a standard billing period; billed per day so exact amount can vary. |
| Water usage, first 10 CCF | $4.72 per CCF | Lower first-tier water use rate. |
| Water usage, next 15,990 CCF | $10.06 per CCF | Higher tier for usage above the first 10 CCF. |
| Water usage, over 16,000 CCF | $7.38 per CCF | Large-volume tier listed by the City. |
| Sewer bimonthly service charge | $16.40 | Fixed sewer service charge, also billed per day. |
| Sewer usage | $2.95 per CCF | Sewer usage is based on total CCFs of water used. |
Leak Detection and Chesapeake Bill Adjustment Steps
Test toilets first
Toilet leaks can waste hundreds of gallons. Chesapeake says customers can request a free leak detection kit.
Leak FAQCall or email for a kit
Call 757-382-6352 and ask for a leak detection kit, or email Public Utilities with your address.
Public Utilities contactRepair before requesting adjustment
The City says an adjustment is considered after a repaired water leak and only for consumption above average use.
Request adjustmentSend form within 30 days
The completed Water Bill Leak Adjustment Request Form should be mailed within 30 days after the account is billed.
Adjustment instructionsWater Leak, Sewer Backup, Low Pressure or Emergency Service Call
Business hours
Call 757-382-6352 Monday–Friday, 8 a.m.–5 p.m. for water leaks, sewer backups, low pressure, billing, service calls or account help.
Customer serviceAfter hours
Call 757-382-3550 after 5 p.m. weekdays, on weekends or holidays for water leaks, sewer backups or low water pressure.
Emergency numberBefore digging
Call 811 in Virginia or 800-552-7001, or use Miss Utility before digging around water/sewer lines.
Miss Utility VAStart, Stop, Re-establish or Transfer Service
| Task | What Chesapeake requires | Best next step | Official link |
|---|---|---|---|
| Set up or re-establish service | Complete and sign the water and sewer service application; ownership or lease documents may be required. | Prepare application, driver’s license copies, and supporting documents. | Start service |
| Cannot be home for turn-on | Fill out the Release Form and fax/email it to Customer Service. | Ask 757-382-6352 if uncertain. | Release form info |
| Stop service | Call 757-382-6352 or visit the Public Utilities office at City Hall during business hours. | Have address, account details, final date, and forwarding information ready. | Stop service |
| Move within Chesapeake | New account setup fee is $10; transfer within 30 days can reduce fee to $7.50. | Notify 757-382-6352 within 30 days of the move. | Rates and fee note |
City Hall, Drop Boxes and Mail Payment Planning
City Hall
306 Cedar Road, 2nd floor Public Utilities Department. Monday–Friday, 8 a.m.–5 p.m. Cash, checks or money orders.
City Hall payment detailsDrop boxes
City Hall, South Norfolk Treasurer’s Office, and Western Branch Treasurer’s Office. Checks or money orders only.
Drop box listMail with bill stub to HRSD, P.O. Box 37087, Boone, IA 50037-0097. Payment only; no correspondence.
HRSD mail instructionsHelp 2 Others Water Bill Assistance
What H2O does
Help 2 Others is a Hampton Roads program for residents facing financial crisis and danger of losing residential water/wastewater service.
Visit H2O programPrepare before applying
- Current HRUBS bill.
- Past-due or shutoff notice if available.
- Photo ID and service address.
- Income or hardship documents.
- Any payment arrangement notes from the City.
Local Chesapeake Tips That Actually Help
For high bills
- Compare CCF, not only dollars, because rates and days can change.
- Remember residential bills usually cover about two months, not one month.
- Check toilets first; silent leaks can waste hundreds of gallons.
- Ask for a free leak detection kit before guessing.
- Pay the average bill amount on time if an adjustment is pending.
For past due or service risk
- Call 757-382-6352 before the deadline, not after service is off.
- Ask whether full payment or an arrangement is required.
- Use online/phone payment for faster posting than mail.
- Pay by 4 p.m. if service is off and you need same-day turn-on.
- Keep confirmation number and staff notes until the next bill is correct.
Chesapeake Public Utilities Map and Visit Plan
Use this map for City Hall / Public Utilities planning. For most billing issues, call first so you know whether online, phone, mail, or in-person service is best.
Bring
Bill, account number, photo ID, payment method, lease/ownership papers if starting service, and repair proof if asking about a leak adjustment.
Ask before leaving
“Is my account current, is any payment arrangement active, and is there any pending service action?”
Use the right floor
For in-person water/sewer bill payment at City Hall, go to the second floor Public Utilities Department.
Official Chesapeake Water Bill Links
Chesapeake Water Bill FAQ
How do I pay my Chesapeake water bill online?
Use HRSD’s My Account / e-Bill portal for the HRUBS water/sewer bill. The City says online payment has no fee.
What is HRUBS on my Chesapeake bill?
HRUBS stands for Hampton Roads Utility Billing Service. Chesapeake Public Utilities and HRSD issue a joint bill through HRUBS.
What phone number do I call to pay a Chesapeake water bill?
Call 888-430-4385 for payments and account information. The City says there is no fee for this phone payment option.
Who do I call for Chesapeake utility billing help?
Call Chesapeake Public Utilities Customer Service at 757-382-6352 Monday through Friday, 8 a.m. to 5 p.m.
Where can I pay a Chesapeake water bill in person?
Pay at City Hall, 306 Cedar Road, on the second floor in the Public Utilities Department, Monday through Friday, 8 a.m. to 5 p.m.
Does Chesapeake accept cash for water bills?
Cash is accepted for in-person payments at City Hall. Drop boxes accept only checks or money orders.
How often are Chesapeake residential water bills sent?
Residential water/sewer bills are billed bimonthly and usually cover around 55 to 69 days of service.
What is one CCF on a Chesapeake water bill?
One CCF means 100 cubic feet of water. The City states that one CCF equals 748 gallons.
Can I request an adjustment after a water leak?
Yes. If a leak was repaired, you can apply for an adjustment. The City says adjustment is considered only for consumption above average use and the average bill should be paid by the due date while review is pending.
Who do I call for a Chesapeake water leak after hours?
For water leaks, sewer backups or low water pressure after 5 p.m. weekdays, on weekends or holidays, call 757-382-3550.